This bingo card has a free space and 24 words: Avoided using WIC Jargon, Display positive attitude, Speak in calm tone, Asked if participant has any questions, Thanked participant, Smiled during interaction, Practiced patience, Provided a warm greeting, Displayed empathy, Offered appropriate solutions, Shared knowledge of processes, Offered language line services or alternative, Maintained respect, Collaborated with coworkers for help, Listened without interrupting, Maintained calm demeanor, Maintained friendly tone, Expressed enthusiasm, Maintained Eye Contact, Practiced compassion, Maintain even tone, Explained what VOC is, Identified issue/offer solution. and Ask clarifying questions..
Customer Service Bingo | PASS Mock Session | Bingo Card 2: Desired Behaviors/Phrases | Connection Bingo | Connection Bingo
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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