Obtain a positiveTSR survey whereyou arespecificallymentioned Case #:_______Assist acustomer withdriver issues Case#:______Send Liz a suggestion forprocess improvementwithin the TSR Department(See Liz Bookbinder forsignature)  _____________________Make the CustomerLaugh What made thecustomer Laugh?    Customer doesnot know themodel of theprinter and/orserial number Case#:_________Turn an iratecustomer into ahappy one. Case#:_______All reviewed RMAorders properlyinputted for a durationof 1 month (See BrianPosey for signature)  __________________Assist a customerwith setting up anetworked printer Case #:________Troubleshoot aBronco Max Case#:______Conduct aprinterDemonstration Case #:______Account managerdoes not pick uptransferred call Case#:________Customercomplimented you. What was thecompliment?    "I need ITassistance" Case#:______Perfect attendance for2 straight weeks (seeLiz Bookbinder forsignature)  __________________Troubleshoot alegacy(discontinued)printer. Case#:_______Funny CustomerName Case#:__________ Name:__________Assist a customerthat is part of orcontracted by the USArmed Forces. Case#:___________Provided assistanceon 10 cases in asingle day. Please notate thecase numbers on theback on this sheet.Troubleshoot aKodiak Max Case#:_______Walk thecustomer throughKnowledge baseon DL.com Case#:________Spoke to acustomer with a"z" in theirname Case#:______Work with acustomertroubleshooting3rd party software Case#:_________Troubleshoota Toro Max Case#_____Assist a follow TSRwith a questionregarding a case.(Person askingquestion to sign) __________________Obtain a positiveTSR survey whereyou arespecificallymentioned Case #:_______Assist acustomer withdriver issues Case#:______Send Liz a suggestion forprocess improvementwithin the TSR Department(See Liz Bookbinder forsignature)  _____________________Make the CustomerLaugh What made thecustomer Laugh?    Customer doesnot know themodel of theprinter and/orserial number Case#:_________Turn an iratecustomer into ahappy one. Case#:_______All reviewed RMAorders properlyinputted for a durationof 1 month (See BrianPosey for signature)  __________________Assist a customerwith setting up anetworked printer Case #:________Troubleshoot aBronco Max Case#:______Conduct aprinterDemonstration Case #:______Account managerdoes not pick uptransferred call Case#:________Customercomplimented you. What was thecompliment?    "I need ITassistance" Case#:______Perfect attendance for2 straight weeks (seeLiz Bookbinder forsignature)  __________________Troubleshoot alegacy(discontinued)printer. Case#:_______Funny CustomerName Case#:__________ Name:__________Assist a customerthat is part of orcontracted by the USArmed Forces. Case#:___________Provided assistanceon 10 cases in asingle day. Please notate thecase numbers on theback on this sheet.Troubleshoot aKodiak Max Case#:_______Walk thecustomer throughKnowledge baseon DL.com Case#:________Spoke to acustomer with a"z" in theirname Case#:______Work with acustomertroubleshooting3rd party software Case#:_________Troubleshoota Toro Max Case#_____Assist a follow TSRwith a questionregarding a case.(Person askingquestion to sign) __________________

TSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Obtain a positive TSR survey where you are specifically mentioned Case #:_______
  2. Assist a customer with driver issues Case#:______
  3. Send Liz a suggestion for process improvement within the TSR Department (See Liz Bookbinder for signature) _____________________
  4. Make the Customer Laugh What made the customer Laugh?
  5. Customer does not know the model of the printer and/or serial number Case#:_________
  6. Turn an irate customer into a happy one. Case#:_______
  7. All reviewed RMA orders properly inputted for a duration of 1 month (See Brian Posey for signature) __________________
  8. Assist a customer with setting up a networked printer Case #:________
  9. Troubleshoot a Bronco Max Case#:______
  10. Conduct a printer Demonstration Case #:______
  11. Account manager does not pick up transferred call Case#:________
  12. Customer complimented you. What was the compliment?
  13. "I need IT assistance" Case#:______
  14. Perfect attendance for 2 straight weeks (see Liz Bookbinder for signature) __________________
  15. Troubleshoot a legacy (discontinued) printer. Case#:_______
  16. Funny Customer Name Case#:__________ Name:__________
  17. Assist a customer that is part of or contracted by the US Armed Forces. Case#:___________
  18. Provided assistance on 10 cases in a single day. Please notate the case numbers on the back on this sheet.
  19. Troubleshoot a Kodiak Max Case#:_______
  20. Walk the customer through Knowledge base on DL.com Case#:________
  21. Spoke to a customer with a "z" in their name Case#:______
  22. Work with a customer troubleshooting 3rd party software Case#:_________
  23. Troubleshoot a Toro Max Case#_____
  24. Assist a follow TSR with a question regarding a case.(Person asking question to sign) __________________