(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Turn an irate customer into a happy one.
Case#:_______
All reviewed RMA orders properly inputted for a duration of 1 month (See Brian Posey for signature)
__________________
Walk the customer through Knowledge base on DL.com
Case#:________
Troubleshoot a Bronco Max
Case#:______
"I need IT assistance"
Case#:______
Assist a customer that is part of or contracted by the US Armed Forces.
Case#:___________
Customer does not know the model of the printer and/or serial number
Case#:_________
Send Liz a suggestion for process improvement within the TSR Department (See Liz Bookbinder for signature)
_____________________
Troubleshoot a Kodiak Max
Case#:_______
Funny Customer Name
Case#:__________
Name:__________
Provided assistance on 10 cases in a single day.
Please notate the case numbers on the back on this sheet.
Assist a customer with setting up a networked printer
Case #:________
Spoke to a customer with a "z" in their name
Case#:______
Account manager does not pick up transferred call
Case#:________
Customer complimented you.
What was the compliment?
Make the Customer Laugh
What made the customer Laugh?
Perfect attendance for 2 straight weeks (see Liz Bookbinder for signature)
__________________
Assist a follow TSR with a question regarding a case.(Person asking question to sign)
__________________
Assist a customer with driver issues
Case#:______
Obtain a positive TSR survey where you are specifically mentioned
Case #:_______
Troubleshoot a legacy (discontinued) printer.
Case#:_______
Conduct a printer Demonstration
Case #:______
Work with a customer troubleshooting 3rd party software
Case#:_________
