Funny CustomerName Case#:__________ Name:__________Walk thecustomer throughKnowledge baseon DL.com Case#:________Work with acustomertroubleshooting3rd party software Case#:_________Make the CustomerLaugh What made thecustomer Laugh?    Customercomplimented you. What was thecompliment?    Conduct aprinterDemonstration Case #:______Assist a follow TSRwith a questionregarding a case.(Person askingquestion to sign) __________________Assist acustomer withdriver issues Case#:______Spoke to acustomer with a"z" in theirname Case#:______Assist a customerthat is part of orcontracted by the USArmed Forces. Case#:___________Account managerdoes not pick uptransferred call Case#:________Send Liz a suggestion forprocess improvementwithin the TSR Department(See Liz Bookbinder forsignature)  _____________________Provided assistanceon 10 cases in asingle day. Please notate thecase numbers on theback on this sheet.Obtain a positiveTSR survey whereyou arespecificallymentioned Case #:_______Perfect attendance for2 straight weeks (seeLiz Bookbinder forsignature)  __________________Troubleshoota Toro Max Case#_____All reviewed RMAorders properlyinputted for a durationof 1 month (See BrianPosey for signature)  __________________Troubleshoot aKodiak Max Case#:_______"I need ITassistance" Case#:______Troubleshoot aBronco Max Case#:______Troubleshoot alegacy(discontinued)printer. Case#:_______Assist a customerwith setting up anetworked printer Case #:________Customer doesnot know themodel of theprinter and/orserial number Case#:_________Turn an iratecustomer into ahappy one. Case#:_______Funny CustomerName Case#:__________ Name:__________Walk thecustomer throughKnowledge baseon DL.com Case#:________Work with acustomertroubleshooting3rd party software Case#:_________Make the CustomerLaugh What made thecustomer Laugh?    Customercomplimented you. What was thecompliment?    Conduct aprinterDemonstration Case #:______Assist a follow TSRwith a questionregarding a case.(Person askingquestion to sign) __________________Assist acustomer withdriver issues Case#:______Spoke to acustomer with a"z" in theirname Case#:______Assist a customerthat is part of orcontracted by the USArmed Forces. Case#:___________Account managerdoes not pick uptransferred call Case#:________Send Liz a suggestion forprocess improvementwithin the TSR Department(See Liz Bookbinder forsignature)  _____________________Provided assistanceon 10 cases in asingle day. Please notate thecase numbers on theback on this sheet.Obtain a positiveTSR survey whereyou arespecificallymentioned Case #:_______Perfect attendance for2 straight weeks (seeLiz Bookbinder forsignature)  __________________Troubleshoota Toro Max Case#_____All reviewed RMAorders properlyinputted for a durationof 1 month (See BrianPosey for signature)  __________________Troubleshoot aKodiak Max Case#:_______"I need ITassistance" Case#:______Troubleshoot aBronco Max Case#:______Troubleshoot alegacy(discontinued)printer. Case#:_______Assist a customerwith setting up anetworked printer Case #:________Customer doesnot know themodel of theprinter and/orserial number Case#:_________Turn an iratecustomer into ahappy one. Case#:_______

TSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Funny Customer Name Case#:__________ Name:__________
  2. Walk the customer through Knowledge base on DL.com Case#:________
  3. Work with a customer troubleshooting 3rd party software Case#:_________
  4. Make the Customer Laugh What made the customer Laugh?
  5. Customer complimented you. What was the compliment?
  6. Conduct a printer Demonstration Case #:______
  7. Assist a follow TSR with a question regarding a case.(Person asking question to sign) __________________
  8. Assist a customer with driver issues Case#:______
  9. Spoke to a customer with a "z" in their name Case#:______
  10. Assist a customer that is part of or contracted by the US Armed Forces. Case#:___________
  11. Account manager does not pick up transferred call Case#:________
  12. Send Liz a suggestion for process improvement within the TSR Department (See Liz Bookbinder for signature) _____________________
  13. Provided assistance on 10 cases in a single day. Please notate the case numbers on the back on this sheet.
  14. Obtain a positive TSR survey where you are specifically mentioned Case #:_______
  15. Perfect attendance for 2 straight weeks (see Liz Bookbinder for signature) __________________
  16. Troubleshoot a Toro Max Case#_____
  17. All reviewed RMA orders properly inputted for a duration of 1 month (See Brian Posey for signature) __________________
  18. Troubleshoot a Kodiak Max Case#:_______
  19. "I need IT assistance" Case#:______
  20. Troubleshoot a Bronco Max Case#:______
  21. Troubleshoot a legacy (discontinued) printer. Case#:_______
  22. Assist a customer with setting up a networked printer Case #:________
  23. Customer does not know the model of the printer and/or serial number Case#:_________
  24. Turn an irate customer into a happy one. Case#:_______