Work with acustomertroubleshooting3rd party software Case#:_________Account managerdoes not pick uptransferred call Case#:________Obtain a positiveTSR survey whereyou arespecificallymentioned Case #:_______Assist a customerwith setting up anetworked printer Case #:________Perfect attendance for2 straight weeks (seeLiz Bookbinder forsignature)  __________________Troubleshoot aBronco Max Case#:______Troubleshoot alegacy(discontinued)printer. Case#:_______Spoke to acustomer with a"z" in theirname Case#:______Assist a customerthat is part of orcontracted by the USArmed Forces. Case#:___________Funny CustomerName Case#:__________ Name:__________Customer doesnot know themodel of theprinter and/orserial number Case#:_________Troubleshoot aKodiak Max Case#:_______"I need ITassistance" Case#:______Walk thecustomer throughKnowledge baseon DL.com Case#:________Send Liz a suggestion forprocess improvementwithin the TSR Department(See Liz Bookbinder forsignature)  _____________________Customercomplimented you. What was thecompliment?    Assist a follow TSRwith a questionregarding a case.(Person askingquestion to sign) __________________Turn an iratecustomer into ahappy one. Case#:_______All reviewed RMAorders properlyinputted for a durationof 1 month (See BrianPosey for signature)  __________________Assist acustomer withdriver issues Case#:______Troubleshoota Toro Max Case#_____Conduct aprinterDemonstration Case #:______Make the CustomerLaugh What made thecustomer Laugh?    Provided assistanceon 10 cases in asingle day. Please notate thecase numbers on theback on this sheet.Work with acustomertroubleshooting3rd party software Case#:_________Account managerdoes not pick uptransferred call Case#:________Obtain a positiveTSR survey whereyou arespecificallymentioned Case #:_______Assist a customerwith setting up anetworked printer Case #:________Perfect attendance for2 straight weeks (seeLiz Bookbinder forsignature)  __________________Troubleshoot aBronco Max Case#:______Troubleshoot alegacy(discontinued)printer. Case#:_______Spoke to acustomer with a"z" in theirname Case#:______Assist a customerthat is part of orcontracted by the USArmed Forces. Case#:___________Funny CustomerName Case#:__________ Name:__________Customer doesnot know themodel of theprinter and/orserial number Case#:_________Troubleshoot aKodiak Max Case#:_______"I need ITassistance" Case#:______Walk thecustomer throughKnowledge baseon DL.com Case#:________Send Liz a suggestion forprocess improvementwithin the TSR Department(See Liz Bookbinder forsignature)  _____________________Customercomplimented you. What was thecompliment?    Assist a follow TSRwith a questionregarding a case.(Person askingquestion to sign) __________________Turn an iratecustomer into ahappy one. Case#:_______All reviewed RMAorders properlyinputted for a durationof 1 month (See BrianPosey for signature)  __________________Assist acustomer withdriver issues Case#:______Troubleshoota Toro Max Case#_____Conduct aprinterDemonstration Case #:______Make the CustomerLaugh What made thecustomer Laugh?    Provided assistanceon 10 cases in asingle day. Please notate thecase numbers on theback on this sheet.

TSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Work with a customer troubleshooting 3rd party software Case#:_________
  2. Account manager does not pick up transferred call Case#:________
  3. Obtain a positive TSR survey where you are specifically mentioned Case #:_______
  4. Assist a customer with setting up a networked printer Case #:________
  5. Perfect attendance for 2 straight weeks (see Liz Bookbinder for signature) __________________
  6. Troubleshoot a Bronco Max Case#:______
  7. Troubleshoot a legacy (discontinued) printer. Case#:_______
  8. Spoke to a customer with a "z" in their name Case#:______
  9. Assist a customer that is part of or contracted by the US Armed Forces. Case#:___________
  10. Funny Customer Name Case#:__________ Name:__________
  11. Customer does not know the model of the printer and/or serial number Case#:_________
  12. Troubleshoot a Kodiak Max Case#:_______
  13. "I need IT assistance" Case#:______
  14. Walk the customer through Knowledge base on DL.com Case#:________
  15. Send Liz a suggestion for process improvement within the TSR Department (See Liz Bookbinder for signature) _____________________
  16. Customer complimented you. What was the compliment?
  17. Assist a follow TSR with a question regarding a case.(Person asking question to sign) __________________
  18. Turn an irate customer into a happy one. Case#:_______
  19. All reviewed RMA orders properly inputted for a duration of 1 month (See Brian Posey for signature) __________________
  20. Assist a customer with driver issues Case#:______
  21. Troubleshoot a Toro Max Case#_____
  22. Conduct a printer Demonstration Case #:______
  23. Make the Customer Laugh What made the customer Laugh?
  24. Provided assistance on 10 cases in a single day. Please notate the case numbers on the back on this sheet.