Assist a customerwith setting up anetworked printer Case #:________Assist acustomer withdriver issues Case#:______Customer doesnot know themodel of theprinter and/orserial number Case#:_________Provided assistanceon 10 cases in asingle day. Please notate thecase numbers on theback on this sheet.Spoke to acustomer with a"z" in theirname Case#:______Account managerdoes not pick uptransferred call Case#:________Assist a customerthat is part of orcontracted by the USArmed Forces. Case#:___________Customercomplimented you. What was thecompliment?    Troubleshoota Toro Max Case#_____Funny CustomerName Case#:__________ Name:__________Assist a follow TSRwith a questionregarding a case.(Person askingquestion to sign) __________________Troubleshoot aBronco Max Case#:______Troubleshoot alegacy(discontinued)printer. Case#:_______"I need ITassistance" Case#:______Troubleshoot aKodiak Max Case#:_______Work with acustomertroubleshooting3rd party software Case#:_________Send Liz a suggestion forprocess improvementwithin the TSR Department(See Liz Bookbinder forsignature)  _____________________Turn an iratecustomer into ahappy one. Case#:_______Perfect attendance for2 straight weeks (seeLiz Bookbinder forsignature)  __________________Conduct aprinterDemonstration Case #:______Make the CustomerLaugh What made thecustomer Laugh?    Obtain a positiveTSR survey whereyou arespecificallymentioned Case #:_______All reviewed RMAorders properlyinputted for a durationof 1 month (See BrianPosey for signature)  __________________Walk thecustomer throughKnowledge baseon DL.com Case#:________Assist a customerwith setting up anetworked printer Case #:________Assist acustomer withdriver issues Case#:______Customer doesnot know themodel of theprinter and/orserial number Case#:_________Provided assistanceon 10 cases in asingle day. Please notate thecase numbers on theback on this sheet.Spoke to acustomer with a"z" in theirname Case#:______Account managerdoes not pick uptransferred call Case#:________Assist a customerthat is part of orcontracted by the USArmed Forces. Case#:___________Customercomplimented you. What was thecompliment?    Troubleshoota Toro Max Case#_____Funny CustomerName Case#:__________ Name:__________Assist a follow TSRwith a questionregarding a case.(Person askingquestion to sign) __________________Troubleshoot aBronco Max Case#:______Troubleshoot alegacy(discontinued)printer. Case#:_______"I need ITassistance" Case#:______Troubleshoot aKodiak Max Case#:_______Work with acustomertroubleshooting3rd party software Case#:_________Send Liz a suggestion forprocess improvementwithin the TSR Department(See Liz Bookbinder forsignature)  _____________________Turn an iratecustomer into ahappy one. Case#:_______Perfect attendance for2 straight weeks (seeLiz Bookbinder forsignature)  __________________Conduct aprinterDemonstration Case #:______Make the CustomerLaugh What made thecustomer Laugh?    Obtain a positiveTSR survey whereyou arespecificallymentioned Case #:_______All reviewed RMAorders properlyinputted for a durationof 1 month (See BrianPosey for signature)  __________________Walk thecustomer throughKnowledge baseon DL.com Case#:________

TSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assist a customer with setting up a networked printer Case #:________
  2. Assist a customer with driver issues Case#:______
  3. Customer does not know the model of the printer and/or serial number Case#:_________
  4. Provided assistance on 10 cases in a single day. Please notate the case numbers on the back on this sheet.
  5. Spoke to a customer with a "z" in their name Case#:______
  6. Account manager does not pick up transferred call Case#:________
  7. Assist a customer that is part of or contracted by the US Armed Forces. Case#:___________
  8. Customer complimented you. What was the compliment?
  9. Troubleshoot a Toro Max Case#_____
  10. Funny Customer Name Case#:__________ Name:__________
  11. Assist a follow TSR with a question regarding a case.(Person asking question to sign) __________________
  12. Troubleshoot a Bronco Max Case#:______
  13. Troubleshoot a legacy (discontinued) printer. Case#:_______
  14. "I need IT assistance" Case#:______
  15. Troubleshoot a Kodiak Max Case#:_______
  16. Work with a customer troubleshooting 3rd party software Case#:_________
  17. Send Liz a suggestion for process improvement within the TSR Department (See Liz Bookbinder for signature) _____________________
  18. Turn an irate customer into a happy one. Case#:_______
  19. Perfect attendance for 2 straight weeks (see Liz Bookbinder for signature) __________________
  20. Conduct a printer Demonstration Case #:______
  21. Make the Customer Laugh What made the customer Laugh?
  22. Obtain a positive TSR survey where you are specifically mentioned Case #:_______
  23. All reviewed RMA orders properly inputted for a duration of 1 month (See Brian Posey for signature) __________________
  24. Walk the customer through Knowledge base on DL.com Case#:________