Account managerdoes not pick uptransferred call Case#:________Assist a follow TSRwith a questionregarding a case.(Person askingquestion to sign) __________________Turn an iratecustomer into ahappy one. Case#:_______Provided assistanceon 10 cases in asingle day. Please notate thecase numbers on theback on this sheet.All reviewed RMAorders properlyinputted for a durationof 1 month (See BrianPosey for signature)  __________________Conduct aprinterDemonstration Case #:______Assist acustomer withdriver issues Case#:______Troubleshoot alegacy(discontinued)printer. Case#:_______Troubleshoot aBronco Max Case#:______Funny CustomerName Case#:__________ Name:__________Assist a customerthat is part of orcontracted by the USArmed Forces. Case#:___________Obtain a positiveTSR survey whereyou arespecificallymentioned Case #:_______Customer doesnot know themodel of theprinter and/orserial number Case#:_________Spoke to acustomer with a"z" in theirname Case#:______"I need ITassistance" Case#:______Make the CustomerLaugh What made thecustomer Laugh?    Perfect attendance for2 straight weeks (seeLiz Bookbinder forsignature)  __________________Work with acustomertroubleshooting3rd party software Case#:_________Send Liz a suggestion forprocess improvementwithin the TSR Department(See Liz Bookbinder forsignature)  _____________________Walk thecustomer throughKnowledge baseon DL.com Case#:________Troubleshoot aKodiak Max Case#:_______Customercomplimented you. What was thecompliment?    Troubleshoota Toro Max Case#_____Assist a customerwith setting up anetworked printer Case #:________Account managerdoes not pick uptransferred call Case#:________Assist a follow TSRwith a questionregarding a case.(Person askingquestion to sign) __________________Turn an iratecustomer into ahappy one. Case#:_______Provided assistanceon 10 cases in asingle day. Please notate thecase numbers on theback on this sheet.All reviewed RMAorders properlyinputted for a durationof 1 month (See BrianPosey for signature)  __________________Conduct aprinterDemonstration Case #:______Assist acustomer withdriver issues Case#:______Troubleshoot alegacy(discontinued)printer. Case#:_______Troubleshoot aBronco Max Case#:______Funny CustomerName Case#:__________ Name:__________Assist a customerthat is part of orcontracted by the USArmed Forces. Case#:___________Obtain a positiveTSR survey whereyou arespecificallymentioned Case #:_______Customer doesnot know themodel of theprinter and/orserial number Case#:_________Spoke to acustomer with a"z" in theirname Case#:______"I need ITassistance" Case#:______Make the CustomerLaugh What made thecustomer Laugh?    Perfect attendance for2 straight weeks (seeLiz Bookbinder forsignature)  __________________Work with acustomertroubleshooting3rd party software Case#:_________Send Liz a suggestion forprocess improvementwithin the TSR Department(See Liz Bookbinder forsignature)  _____________________Walk thecustomer throughKnowledge baseon DL.com Case#:________Troubleshoot aKodiak Max Case#:_______Customercomplimented you. What was thecompliment?    Troubleshoota Toro Max Case#_____Assist a customerwith setting up anetworked printer Case #:________

TSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Account manager does not pick up transferred call Case#:________
  2. Assist a follow TSR with a question regarding a case.(Person asking question to sign) __________________
  3. Turn an irate customer into a happy one. Case#:_______
  4. Provided assistance on 10 cases in a single day. Please notate the case numbers on the back on this sheet.
  5. All reviewed RMA orders properly inputted for a duration of 1 month (See Brian Posey for signature) __________________
  6. Conduct a printer Demonstration Case #:______
  7. Assist a customer with driver issues Case#:______
  8. Troubleshoot a legacy (discontinued) printer. Case#:_______
  9. Troubleshoot a Bronco Max Case#:______
  10. Funny Customer Name Case#:__________ Name:__________
  11. Assist a customer that is part of or contracted by the US Armed Forces. Case#:___________
  12. Obtain a positive TSR survey where you are specifically mentioned Case #:_______
  13. Customer does not know the model of the printer and/or serial number Case#:_________
  14. Spoke to a customer with a "z" in their name Case#:______
  15. "I need IT assistance" Case#:______
  16. Make the Customer Laugh What made the customer Laugh?
  17. Perfect attendance for 2 straight weeks (see Liz Bookbinder for signature) __________________
  18. Work with a customer troubleshooting 3rd party software Case#:_________
  19. Send Liz a suggestion for process improvement within the TSR Department (See Liz Bookbinder for signature) _____________________
  20. Walk the customer through Knowledge base on DL.com Case#:________
  21. Troubleshoot a Kodiak Max Case#:_______
  22. Customer complimented you. What was the compliment?
  23. Troubleshoot a Toro Max Case#_____
  24. Assist a customer with setting up a networked printer Case #:________