Perfect attendance for2 straight weeks (seeLiz Bookbinder forsignature)  __________________"I need ITassistance" Case#:______Customer doesnot know themodel of theprinter and/orserial number Case#:_________Troubleshoot aBronco Max Case#:______Account managerdoes not pick uptransferred call Case#:________All reviewed RMAorders properlyinputted for a durationof 1 month (See BrianPosey for signature)  __________________Funny CustomerName Case#:__________ Name:__________Troubleshoot alegacy(discontinued)printer. Case#:_______Send Liz a suggestion forprocess improvementwithin the TSR Department(See Liz Bookbinder forsignature)  _____________________Provided assistanceon 10 cases in asingle day. Please notate thecase numbers on theback on this sheet.Troubleshoota Toro Max Case#_____Turn an iratecustomer into ahappy one. Case#:_______Assist a customerwith setting up anetworked printer Case #:________Troubleshoot aKodiak Max Case#:_______Work with acustomertroubleshooting3rd party software Case#:_________Assist a customerthat is part of orcontracted by the USArmed Forces. Case#:___________Assist a follow TSRwith a questionregarding a case.(Person askingquestion to sign) __________________Customercomplimented you. What was thecompliment?    Walk thecustomer throughKnowledge baseon DL.com Case#:________Make the CustomerLaugh What made thecustomer Laugh?    Spoke to acustomer with a"z" in theirname Case#:______Conduct aprinterDemonstration Case #:______Assist acustomer withdriver issues Case#:______Obtain a positiveTSR survey whereyou arespecificallymentioned Case #:_______Perfect attendance for2 straight weeks (seeLiz Bookbinder forsignature)  __________________"I need ITassistance" Case#:______Customer doesnot know themodel of theprinter and/orserial number Case#:_________Troubleshoot aBronco Max Case#:______Account managerdoes not pick uptransferred call Case#:________All reviewed RMAorders properlyinputted for a durationof 1 month (See BrianPosey for signature)  __________________Funny CustomerName Case#:__________ Name:__________Troubleshoot alegacy(discontinued)printer. Case#:_______Send Liz a suggestion forprocess improvementwithin the TSR Department(See Liz Bookbinder forsignature)  _____________________Provided assistanceon 10 cases in asingle day. Please notate thecase numbers on theback on this sheet.Troubleshoota Toro Max Case#_____Turn an iratecustomer into ahappy one. Case#:_______Assist a customerwith setting up anetworked printer Case #:________Troubleshoot aKodiak Max Case#:_______Work with acustomertroubleshooting3rd party software Case#:_________Assist a customerthat is part of orcontracted by the USArmed Forces. Case#:___________Assist a follow TSRwith a questionregarding a case.(Person askingquestion to sign) __________________Customercomplimented you. What was thecompliment?    Walk thecustomer throughKnowledge baseon DL.com Case#:________Make the CustomerLaugh What made thecustomer Laugh?    Spoke to acustomer with a"z" in theirname Case#:______Conduct aprinterDemonstration Case #:______Assist acustomer withdriver issues Case#:______Obtain a positiveTSR survey whereyou arespecificallymentioned Case #:_______

TSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Perfect attendance for 2 straight weeks (see Liz Bookbinder for signature) __________________
  2. "I need IT assistance" Case#:______
  3. Customer does not know the model of the printer and/or serial number Case#:_________
  4. Troubleshoot a Bronco Max Case#:______
  5. Account manager does not pick up transferred call Case#:________
  6. All reviewed RMA orders properly inputted for a duration of 1 month (See Brian Posey for signature) __________________
  7. Funny Customer Name Case#:__________ Name:__________
  8. Troubleshoot a legacy (discontinued) printer. Case#:_______
  9. Send Liz a suggestion for process improvement within the TSR Department (See Liz Bookbinder for signature) _____________________
  10. Provided assistance on 10 cases in a single day. Please notate the case numbers on the back on this sheet.
  11. Troubleshoot a Toro Max Case#_____
  12. Turn an irate customer into a happy one. Case#:_______
  13. Assist a customer with setting up a networked printer Case #:________
  14. Troubleshoot a Kodiak Max Case#:_______
  15. Work with a customer troubleshooting 3rd party software Case#:_________
  16. Assist a customer that is part of or contracted by the US Armed Forces. Case#:___________
  17. Assist a follow TSR with a question regarding a case.(Person asking question to sign) __________________
  18. Customer complimented you. What was the compliment?
  19. Walk the customer through Knowledge base on DL.com Case#:________
  20. Make the Customer Laugh What made the customer Laugh?
  21. Spoke to a customer with a "z" in their name Case#:______
  22. Conduct a printer Demonstration Case #:______
  23. Assist a customer with driver issues Case#:______
  24. Obtain a positive TSR survey where you are specifically mentioned Case #:_______