Assist a customerwith setting up anetworked printer Case #:________Walk thecustomer throughKnowledge baseon DL.com Case#:________Obtain a positiveTSR survey whereyou arespecificallymentioned Case #:_______Make the CustomerLaugh What made thecustomer Laugh?    Conduct aprinterDemonstration Case #:______Assist acustomer withdriver issues Case#:______Troubleshoot aKodiak Max Case#:_______Assist a customerthat is part of orcontracted by the USArmed Forces. Case#:___________Troubleshoota Toro Max Case#_____"I need ITassistance" Case#:______Customercomplimented you. What was thecompliment?    Troubleshoot aBronco Max Case#:______Customer doesnot know themodel of theprinter and/orserial number Case#:_________Assist a follow TSRwith a questionregarding a case.(Person askingquestion to sign) __________________Work with acustomertroubleshooting3rd party software Case#:_________Send Liz a suggestion forprocess improvementwithin the TSR Department(See Liz Bookbinder forsignature)  _____________________Funny CustomerName Case#:__________ Name:__________Perfect attendance for2 straight weeks (seeLiz Bookbinder forsignature)  __________________Spoke to acustomer with a"z" in theirname Case#:______Turn an iratecustomer into ahappy one. Case#:_______Troubleshoot alegacy(discontinued)printer. Case#:_______Provided assistanceon 10 cases in asingle day. Please notate thecase numbers on theback on this sheet.Account managerdoes not pick uptransferred call Case#:________All reviewed RMAorders properlyinputted for a durationof 1 month (See BrianPosey for signature)  __________________Assist a customerwith setting up anetworked printer Case #:________Walk thecustomer throughKnowledge baseon DL.com Case#:________Obtain a positiveTSR survey whereyou arespecificallymentioned Case #:_______Make the CustomerLaugh What made thecustomer Laugh?    Conduct aprinterDemonstration Case #:______Assist acustomer withdriver issues Case#:______Troubleshoot aKodiak Max Case#:_______Assist a customerthat is part of orcontracted by the USArmed Forces. Case#:___________Troubleshoota Toro Max Case#_____"I need ITassistance" Case#:______Customercomplimented you. What was thecompliment?    Troubleshoot aBronco Max Case#:______Customer doesnot know themodel of theprinter and/orserial number Case#:_________Assist a follow TSRwith a questionregarding a case.(Person askingquestion to sign) __________________Work with acustomertroubleshooting3rd party software Case#:_________Send Liz a suggestion forprocess improvementwithin the TSR Department(See Liz Bookbinder forsignature)  _____________________Funny CustomerName Case#:__________ Name:__________Perfect attendance for2 straight weeks (seeLiz Bookbinder forsignature)  __________________Spoke to acustomer with a"z" in theirname Case#:______Turn an iratecustomer into ahappy one. Case#:_______Troubleshoot alegacy(discontinued)printer. Case#:_______Provided assistanceon 10 cases in asingle day. Please notate thecase numbers on theback on this sheet.Account managerdoes not pick uptransferred call Case#:________All reviewed RMAorders properlyinputted for a durationof 1 month (See BrianPosey for signature)  __________________

TSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assist a customer with setting up a networked printer Case #:________
  2. Walk the customer through Knowledge base on DL.com Case#:________
  3. Obtain a positive TSR survey where you are specifically mentioned Case #:_______
  4. Make the Customer Laugh What made the customer Laugh?
  5. Conduct a printer Demonstration Case #:______
  6. Assist a customer with driver issues Case#:______
  7. Troubleshoot a Kodiak Max Case#:_______
  8. Assist a customer that is part of or contracted by the US Armed Forces. Case#:___________
  9. Troubleshoot a Toro Max Case#_____
  10. "I need IT assistance" Case#:______
  11. Customer complimented you. What was the compliment?
  12. Troubleshoot a Bronco Max Case#:______
  13. Customer does not know the model of the printer and/or serial number Case#:_________
  14. Assist a follow TSR with a question regarding a case.(Person asking question to sign) __________________
  15. Work with a customer troubleshooting 3rd party software Case#:_________
  16. Send Liz a suggestion for process improvement within the TSR Department (See Liz Bookbinder for signature) _____________________
  17. Funny Customer Name Case#:__________ Name:__________
  18. Perfect attendance for 2 straight weeks (see Liz Bookbinder for signature) __________________
  19. Spoke to a customer with a "z" in their name Case#:______
  20. Turn an irate customer into a happy one. Case#:_______
  21. Troubleshoot a legacy (discontinued) printer. Case#:_______
  22. Provided assistance on 10 cases in a single day. Please notate the case numbers on the back on this sheet.
  23. Account manager does not pick up transferred call Case#:________
  24. All reviewed RMA orders properly inputted for a duration of 1 month (See Brian Posey for signature) __________________