Funny CustomerName Case#:__________ Name:__________Send Liz a suggestion forprocess improvementwithin the TSR Department(See Liz Bookbinder forsignature)  _____________________Spoke to acustomer with a"z" in theirname Case#:______Perfect attendance for2 straight weeks (seeLiz Bookbinder forsignature)  __________________Walk thecustomer throughKnowledge baseon DL.com Case#:________All reviewed RMAorders properlyinputted for a durationof 1 month (See BrianPosey for signature)  __________________Assist a customerthat is part of orcontracted by the USArmed Forces. Case#:___________Troubleshoot aBronco Max Case#:______Conduct aprinterDemonstration Case #:______"I need ITassistance" Case#:______Troubleshoota Toro Max Case#_____Customer doesnot know themodel of theprinter and/orserial number Case#:_________Account managerdoes not pick uptransferred call Case#:________Assist acustomer withdriver issues Case#:______Turn an iratecustomer into ahappy one. Case#:_______Make the CustomerLaugh What made thecustomer Laugh?    Provided assistanceon 10 cases in asingle day. Please notate thecase numbers on theback on this sheet.Troubleshoot alegacy(discontinued)printer. Case#:_______Assist a follow TSRwith a questionregarding a case.(Person askingquestion to sign) __________________Troubleshoot aKodiak Max Case#:_______Customercomplimented you. What was thecompliment?    Assist a customerwith setting up anetworked printer Case #:________Obtain a positiveTSR survey whereyou arespecificallymentioned Case #:_______Work with acustomertroubleshooting3rd party software Case#:_________Funny CustomerName Case#:__________ Name:__________Send Liz a suggestion forprocess improvementwithin the TSR Department(See Liz Bookbinder forsignature)  _____________________Spoke to acustomer with a"z" in theirname Case#:______Perfect attendance for2 straight weeks (seeLiz Bookbinder forsignature)  __________________Walk thecustomer throughKnowledge baseon DL.com Case#:________All reviewed RMAorders properlyinputted for a durationof 1 month (See BrianPosey for signature)  __________________Assist a customerthat is part of orcontracted by the USArmed Forces. Case#:___________Troubleshoot aBronco Max Case#:______Conduct aprinterDemonstration Case #:______"I need ITassistance" Case#:______Troubleshoota Toro Max Case#_____Customer doesnot know themodel of theprinter and/orserial number Case#:_________Account managerdoes not pick uptransferred call Case#:________Assist acustomer withdriver issues Case#:______Turn an iratecustomer into ahappy one. Case#:_______Make the CustomerLaugh What made thecustomer Laugh?    Provided assistanceon 10 cases in asingle day. Please notate thecase numbers on theback on this sheet.Troubleshoot alegacy(discontinued)printer. Case#:_______Assist a follow TSRwith a questionregarding a case.(Person askingquestion to sign) __________________Troubleshoot aKodiak Max Case#:_______Customercomplimented you. What was thecompliment?    Assist a customerwith setting up anetworked printer Case #:________Obtain a positiveTSR survey whereyou arespecificallymentioned Case #:_______Work with acustomertroubleshooting3rd party software Case#:_________

TSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Funny Customer Name Case#:__________ Name:__________
  2. Send Liz a suggestion for process improvement within the TSR Department (See Liz Bookbinder for signature) _____________________
  3. Spoke to a customer with a "z" in their name Case#:______
  4. Perfect attendance for 2 straight weeks (see Liz Bookbinder for signature) __________________
  5. Walk the customer through Knowledge base on DL.com Case#:________
  6. All reviewed RMA orders properly inputted for a duration of 1 month (See Brian Posey for signature) __________________
  7. Assist a customer that is part of or contracted by the US Armed Forces. Case#:___________
  8. Troubleshoot a Bronco Max Case#:______
  9. Conduct a printer Demonstration Case #:______
  10. "I need IT assistance" Case#:______
  11. Troubleshoot a Toro Max Case#_____
  12. Customer does not know the model of the printer and/or serial number Case#:_________
  13. Account manager does not pick up transferred call Case#:________
  14. Assist a customer with driver issues Case#:______
  15. Turn an irate customer into a happy one. Case#:_______
  16. Make the Customer Laugh What made the customer Laugh?
  17. Provided assistance on 10 cases in a single day. Please notate the case numbers on the back on this sheet.
  18. Troubleshoot a legacy (discontinued) printer. Case#:_______
  19. Assist a follow TSR with a question regarding a case.(Person asking question to sign) __________________
  20. Troubleshoot a Kodiak Max Case#:_______
  21. Customer complimented you. What was the compliment?
  22. Assist a customer with setting up a networked printer Case #:________
  23. Obtain a positive TSR survey where you are specifically mentioned Case #:_______
  24. Work with a customer troubleshooting 3rd party software Case#:_________