(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I-Change cycle code (payment due date) for customer.
G-Advised customer timeframe of late fee refund.
N-Places travel suspend on account.
B-Respond to emails in timely matter.
G-Read third party non disclosure script.
N-Processed card order to alternate address.
B-Reviewed recent and pending transactions.
N-Reviewed recent and pending transactions.
I-Submitted red flag form for authorized user different last name.
G-Use Mastercard connect to assist customer.
O-Call ran past lunch/break, sent exception in.
N-Received a call with no audio, read no caller script in online help 3 times before releasing call.
I-Read payment script verbatim.
I-Completed L/S and read scripts verbatim.
I-Reviewed recent and pending transactions.
I-De-escalated a situation with a customer using magic phrases.
G-Advised customer of APR. (fixed or variable rate)
O-Advised customer statement date.
O-
Handled 2 accounts with the same customer and reviewed 3 months of memos on both accounts.
G-ACW under 10 seconds for the day.
B-Receive a kudos from quality!
O-Update and remove duplicate numbers, replace with correct phone code.
B-Submitted credit balance refund form in Onbase and agent portal.
O-Reviewed recent and pending transactions.
B-Assist a peer in teams chat.
G-Reviewed recent and pending transactions.
B-Reviewed recent and pending transactions.
O-Reviewed 3 months of memos before assisting account.
