(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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G-For your convenience you also have the option of making your payments on our website or using our automated system for free.
O-I really appreciate your patience, let me look into this for you.
I-I understand your concern.
I-We will be happy to waive this late fee as a courtesy please allow 2-3 business days for the credit to reflect on your account .
O-To recap our conversation today we XYZ.
O-I offer my condolences to you. (When notified of someone passing)
N-Of course I can assist you with this concern!
B-Let’s review the best possible solution for you.
G-Please allow me a moment while I make sure I’m providing you with the most up to date information.
N-I would feel the same in your situation but we will sort this out.
O-That would be fantastic!
I-I will be happy to review your transactions with you.
B-Smiled through the call.
G-I would more than happy to assist you with your account today.
O-We are unable to offer you X but we can look into doing Y for you.
B-I understand that this can be confusing. Let me clear this up for you..
I-I apologize for this inconvenience. I will try my best to resolve this issue.
B-Just to make sure I understand you’re asking for X?
G-I see we have revived some late payments. Would changing your due date help?
N-Before I let you go, did you have any other questions or concerns regarding your account today?
I-It was my pleasure assisting you today.
B-Can I ask you a couple of questions to determine the best solution for you?
G-Let me make sure that I understand what you have advised.
N-I am very sorry to hear you lost your card, let’s review your transactions to rule out any fraudulent activity.