(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Offer a Mary Poppins item to elevate a guest’s experience
Enthusiastically give a local recommendation (restaurant, transport, activity)
Hand out an umbrella or a bottle of water to a guest in need
Give a genuine compliment to a colleague
Refill a station (welcome desk, charging station, F&B, etc.) before it runs out
Create a “wow” moment for a guest (a small but memorable gesture)
Help guests navigate the event using the tournament’s mobile app
Share an interesting fact about a player with the team
Share a guest’s preferences with the team
Share a practical tip with a new concierge
Explain tournament rules to a guest and the team
Offer to participate in activations outside the lounges
Proactively offer a solution before a problem is mentioned
Find a creative solution to an event-related constraint
Greet a guest using their last name
Handle an unexpected request with calm and efficiency
Report and help resolve a logistical issue before it becomes critical
Proactively assist a person with reduced mobility
Anticipate a need before a guest expresses it
Provide a personalized service (e.g. call a taxi adapted to the guest’s needs)
Anticipate a peak moment and help streamline the guest experience
Take a photo of a guest with the court view
Bring a coffee or a snack to an overwhelmed teammate
Solve a challenge collaboratively with another concierge
