(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Refill a station (welcome desk, charging station, F&B, etc.) before it runs out
Handle an unexpected request with calm and efficiency
Give a genuine compliment to a colleague
Offer to participate in activations outside the lounges
Anticipate a peak moment and help streamline the guest experience
Greet a guest using their last name
Solve a challenge collaboratively with another concierge
Share an interesting fact about a player with the team
Provide a personalized service (e.g. call a taxi adapted to the guest’s needs)
Share a guest’s preferences with the team
Enthusiastically give a local recommendation (restaurant, transport, activity)
Create a “wow” moment for a guest (a small but memorable gesture)
Bring a coffee or a snack to an overwhelmed teammate
Proactively assist a person with reduced mobility
Proactively offer a solution before a problem is mentioned
Anticipate a need before a guest expresses it
Help guests navigate the event using the tournament’s mobile app
Report and help resolve a logistical issue before it becomes critical
Offer a Mary Poppins item to elevate a guest’s experience
Share a practical tip with a new concierge
Explain tournament rules to a guest and the team
Hand out an umbrella or a bottle of water to a guest in need
Take a photo of a guest with the court view
Find a creative solution to an event-related constraint
