(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Proactively offer a solution before a problem is mentioned
Anticipate a need before a guest expresses it
Share an interesting fact about a player with the team
Create a “wow” moment for a guest (a small but memorable gesture)
Greet a guest using their last name
Bring a coffee or a snack to an overwhelmed teammate
Share a practical tip with a new concierge
Share a guest’s preferences with the team
Handle an unexpected request with calm and efficiency
Proactively assist a person with reduced mobility
Offer to participate in activations outside the lounges
Take a photo of a guest with the court view
Provide a personalized service (e.g. call a taxi adapted to the guest’s needs)
Find a creative solution to an event-related constraint
Explain tournament rules to a guest and the team
Report and help resolve a logistical issue before it becomes critical
Refill a station (welcome desk, charging station, F&B, etc.) before it runs out
Anticipate a peak moment and help streamline the guest experience
Enthusiastically give a local recommendation (restaurant, transport, activity)
Hand out an umbrella or a bottle of water to a guest in need
Solve a challenge collaboratively with another concierge
Give a genuine compliment to a colleague
Offer a Mary Poppins item to elevate a guest’s experience
Help guests navigate the event using the tournament’s mobile app
