(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Take a photo of a guest with the court view
Create a “wow” moment for a guest (a small but memorable gesture)
Solve a challenge collaboratively with another concierge
Refill a station (welcome desk, charging station, F&B, etc.) before it runs out
Find a creative solution to an event-related constraint
Proactively assist a person with reduced mobility
Anticipate a peak moment and help streamline the guest experience
Share a guest’s preferences with the team
Report and help resolve a logistical issue before it becomes critical
Offer a Mary Poppins item to elevate a guest’s experience
Handle an unexpected request with calm and efficiency
Greet a guest using their last name
Provide a personalized service (e.g. call a taxi adapted to the guest’s needs)
Share an interesting fact about a player with the team
Explain tournament rules to a guest and the team
Proactively offer a solution before a problem is mentioned
Anticipate a need before a guest expresses it
Share a practical tip with a new concierge
Bring a coffee or a snack to an overwhelmed teammate
Help guests navigate the event using the tournament’s mobile app
Enthusiastically give a local recommendation (restaurant, transport, activity)
Give a genuine compliment to a colleague
Hand out an umbrella or a bottle of water to a guest in need
Offer to participate in activations outside the lounges
