CompletedCOI on thecall withoutusing ACWHelped ateammatereduceACWNo ACWfor a fulldayDecreasedACW in 1week by 30secondsLowestACW onspecificteamImprovedACW by10%ACW is lessthan hold timefor 1 week(AHT Quartilereport)Processedlocationendorsementwhile the callerwas on the line.IEX RTA random spotcheck (I will randomlylook at IEX and ifeveryone is in theright code at the timeI will send a messageto the team to markthis box)Close out allunnecessarytabs before thecall ends toreset before thenext callAdvised thecaller to stayon the linewhile youfinish notatingOwn it withPace: Addressall potentialissues withinthe call withoutusing ACWShared abestpractice withthe teamZero ACWfor 30minutesstraightProcessedAdditionalInsuredenorsementwhile the callerwas on the line.Wrappedup inunder 30secondsCopy andpasted callnotes toPolicyCenterDid not changeaux code toACW at thebeginning ofthe callLowest ACWbetweenTeam Adamsand TeamDiBellaStarted the daywith an ACWgoal andshared it withyour leader orthe teamACWdone inless thana minuteAHT was ator belowgoal for theprior dayWasrecognizedin a PC forno ACW useHit team ACWgoal for theday (Average1 minute orless)CompletedCOI on thecall withoutusing ACWHelped ateammatereduceACWNo ACWfor a fulldayDecreasedACW in 1week by 30secondsLowestACW onspecificteamImprovedACW by10%ACW is lessthan hold timefor 1 week(AHT Quartilereport)Processedlocationendorsementwhile the callerwas on the line.IEX RTA random spotcheck (I will randomlylook at IEX and ifeveryone is in theright code at the timeI will send a messageto the team to markthis box)Close out allunnecessarytabs before thecall ends toreset before thenext callAdvised thecaller to stayon the linewhile youfinish notatingOwn it withPace: Addressall potentialissues withinthe call withoutusing ACWShared abestpractice withthe teamZero ACWfor 30minutesstraightProcessedAdditionalInsuredenorsementwhile the callerwas on the line.Wrappedup inunder 30secondsCopy andpasted callnotes toPolicyCenterDid not changeaux code toACW at thebeginning ofthe callLowest ACWbetweenTeam Adamsand TeamDiBellaStarted the daywith an ACWgoal andshared it withyour leader orthe teamACWdone inless thana minuteAHT was ator belowgoal for theprior dayWasrecognizedin a PC forno ACW useHit team ACWgoal for theday (Average1 minute orless)

ACW Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed COI on the call without using ACW
  2. Helped a teammate reduce ACW
  3. No ACW for a full day
  4. Decreased ACW in 1 week by 30 seconds
  5. Lowest ACW on specific team
  6. Improved ACW by 10%
  7. ACW is less than hold time for 1 week (AHT Quartile report)
  8. Processed location endorsement while the caller was on the line.
  9. IEX RTA random spot check (I will randomly look at IEX and if everyone is in the right code at the time I will send a message to the team to mark this box)
  10. Close out all unnecessary tabs before the call ends to reset before the next call
  11. Advised the caller to stay on the line while you finish notating
  12. Own it with Pace: Address all potential issues within the call without using ACW
  13. Shared a best practice with the team
  14. Zero ACW for 30 minutes straight
  15. Processed Additional Insured enorsement while the caller was on the line.
  16. Wrapped up in under 30 seconds
  17. Copy and pasted call notes to Policy Center
  18. Did not change aux code to ACW at the beginning of the call
  19. Lowest ACW between Team Adams and Team DiBella
  20. Started the day with an ACW goal and shared it with your leader or the team
  21. ACW done in less than a minute
  22. AHT was at or below goal for the prior day
  23. Was recognized in a PC for no ACW use
  24. Hit team ACW goal for the day (Average 1 minute or less)