CompletedCOI on thecall withoutusing ACWImprovedACW by10%Did not changeaux code toACW at thebeginning ofthe callStarted the daywith an ACWgoal andshared it withyour leader orthe teamDecreasedACW in 1week by 30secondsHelped ateammatereduceACWProcessedAdditionalInsuredenorsementwhile the callerwas on the line.Close out allunnecessarytabs before thecall ends toreset before thenext callIEX RTA random spotcheck (I will randomlylook at IEX and ifeveryone is in theright code at the timeI will send a messageto the team to markthis box)ACWdone inless thana minuteProcessedlocationendorsementwhile the callerwas on the line.AHT was ator belowgoal for theprior dayACW is lessthan hold timefor 1 week(AHT Quartilereport)Shared abestpractice withthe teamWasrecognizedin a PC forno ACW useZero ACWfor 30minutesstraightLowest ACWbetweenTeam Adamsand TeamDiBellaLowestACW onspecificteamHit team ACWgoal for theday (Average1 minute orless)No ACWfor a fulldayWrappedup inunder 30secondsOwn it withPace: Addressall potentialissues withinthe call withoutusing ACWCopy andpasted callnotes toPolicyCenterAdvised thecaller to stayon the linewhile youfinish notatingCompletedCOI on thecall withoutusing ACWImprovedACW by10%Did not changeaux code toACW at thebeginning ofthe callStarted the daywith an ACWgoal andshared it withyour leader orthe teamDecreasedACW in 1week by 30secondsHelped ateammatereduceACWProcessedAdditionalInsuredenorsementwhile the callerwas on the line.Close out allunnecessarytabs before thecall ends toreset before thenext callIEX RTA random spotcheck (I will randomlylook at IEX and ifeveryone is in theright code at the timeI will send a messageto the team to markthis box)ACWdone inless thana minuteProcessedlocationendorsementwhile the callerwas on the line.AHT was ator belowgoal for theprior dayACW is lessthan hold timefor 1 week(AHT Quartilereport)Shared abestpractice withthe teamWasrecognizedin a PC forno ACW useZero ACWfor 30minutesstraightLowest ACWbetweenTeam Adamsand TeamDiBellaLowestACW onspecificteamHit team ACWgoal for theday (Average1 minute orless)No ACWfor a fulldayWrappedup inunder 30secondsOwn it withPace: Addressall potentialissues withinthe call withoutusing ACWCopy andpasted callnotes toPolicyCenterAdvised thecaller to stayon the linewhile youfinish notating

ACW Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed COI on the call without using ACW
  2. Improved ACW by 10%
  3. Did not change aux code to ACW at the beginning of the call
  4. Started the day with an ACW goal and shared it with your leader or the team
  5. Decreased ACW in 1 week by 30 seconds
  6. Helped a teammate reduce ACW
  7. Processed Additional Insured enorsement while the caller was on the line.
  8. Close out all unnecessary tabs before the call ends to reset before the next call
  9. IEX RTA random spot check (I will randomly look at IEX and if everyone is in the right code at the time I will send a message to the team to mark this box)
  10. ACW done in less than a minute
  11. Processed location endorsement while the caller was on the line.
  12. AHT was at or below goal for the prior day
  13. ACW is less than hold time for 1 week (AHT Quartile report)
  14. Shared a best practice with the team
  15. Was recognized in a PC for no ACW use
  16. Zero ACW for 30 minutes straight
  17. Lowest ACW between Team Adams and Team DiBella
  18. Lowest ACW on specific team
  19. Hit team ACW goal for the day (Average 1 minute or less)
  20. No ACW for a full day
  21. Wrapped up in under 30 seconds
  22. Own it with Pace: Address all potential issues within the call without using ACW
  23. Copy and pasted call notes to Policy Center
  24. Advised the caller to stay on the line while you finish notating