IEX RTA random spotcheck (I will randomlylook at IEX and ifeveryone is in theright code at the timeI will send a messageto the team to markthis box)Wrappedup inunder 30secondsLowest ACWbetweenTeam Adamsand TeamDiBellaShared abestpractice withthe teamCopy andpasted callnotes toPolicyCenterAdvised thecaller to stayon the linewhile youfinish notatingCompletedCOI on thecall withoutusing ACWOwn it withPace: Addressall potentialissues withinthe call withoutusing ACWACW is lessthan hold timefor 1 week(AHT Quartilereport)Wasrecognizedin a PC forno ACW useZero ACWfor 30minutesstraightHit team ACWgoal for theday (Average1 minute orless)ImprovedACW by10%LowestACW onspecificteamStarted the daywith an ACWgoal andshared it withyour leader orthe teamAHT was ator belowgoal for theprior dayHelped ateammatereduceACWNo ACWfor a fulldayDecreasedACW in 1week by 30secondsACWdone inless thana minuteProcessedlocationendorsementwhile the callerwas on the line.ProcessedAdditionalInsuredenorsementwhile the callerwas on the line.Did not changeaux code toACW at thebeginning ofthe callClose out allunnecessarytabs before thecall ends toreset before thenext callIEX RTA random spotcheck (I will randomlylook at IEX and ifeveryone is in theright code at the timeI will send a messageto the team to markthis box)Wrappedup inunder 30secondsLowest ACWbetweenTeam Adamsand TeamDiBellaShared abestpractice withthe teamCopy andpasted callnotes toPolicyCenterAdvised thecaller to stayon the linewhile youfinish notatingCompletedCOI on thecall withoutusing ACWOwn it withPace: Addressall potentialissues withinthe call withoutusing ACWACW is lessthan hold timefor 1 week(AHT Quartilereport)Wasrecognizedin a PC forno ACW useZero ACWfor 30minutesstraightHit team ACWgoal for theday (Average1 minute orless)ImprovedACW by10%LowestACW onspecificteamStarted the daywith an ACWgoal andshared it withyour leader orthe teamAHT was ator belowgoal for theprior dayHelped ateammatereduceACWNo ACWfor a fulldayDecreasedACW in 1week by 30secondsACWdone inless thana minuteProcessedlocationendorsementwhile the callerwas on the line.ProcessedAdditionalInsuredenorsementwhile the callerwas on the line.Did not changeaux code toACW at thebeginning ofthe callClose out allunnecessarytabs before thecall ends toreset before thenext call

ACW Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. IEX RTA random spot check (I will randomly look at IEX and if everyone is in the right code at the time I will send a message to the team to mark this box)
  2. Wrapped up in under 30 seconds
  3. Lowest ACW between Team Adams and Team DiBella
  4. Shared a best practice with the team
  5. Copy and pasted call notes to Policy Center
  6. Advised the caller to stay on the line while you finish notating
  7. Completed COI on the call without using ACW
  8. Own it with Pace: Address all potential issues within the call without using ACW
  9. ACW is less than hold time for 1 week (AHT Quartile report)
  10. Was recognized in a PC for no ACW use
  11. Zero ACW for 30 minutes straight
  12. Hit team ACW goal for the day (Average 1 minute or less)
  13. Improved ACW by 10%
  14. Lowest ACW on specific team
  15. Started the day with an ACW goal and shared it with your leader or the team
  16. AHT was at or below goal for the prior day
  17. Helped a teammate reduce ACW
  18. No ACW for a full day
  19. Decreased ACW in 1 week by 30 seconds
  20. ACW done in less than a minute
  21. Processed location endorsement while the caller was on the line.
  22. Processed Additional Insured enorsement while the caller was on the line.
  23. Did not change aux code to ACW at the beginning of the call
  24. Close out all unnecessary tabs before the call ends to reset before the next call