Helped ateammatereduceACWIEX RTA random spotcheck (I will randomlylook at IEX and ifeveryone is in theright code at the timeI will send a messageto the team to markthis box)LowestACW onspecificteamShared abestpractice withthe teamCopy andpasted callnotes toPolicyCenterHit team ACWgoal for theday (Average1 minute orless)Processedlocationendorsementwhile the callerwas on the line.ImprovedACW by10%ACW is lessthan hold timefor 1 week(AHT Quartilereport)ProcessedAdditionalInsuredenorsementwhile the callerwas on the line.Did not changeaux code toACW at thebeginning ofthe callAHT was ator belowgoal for theprior dayWasrecognizedin a PC forno ACW useClose out allunnecessarytabs before thecall ends toreset before thenext callCompletedCOI on thecall withoutusing ACWACWdone inless thana minuteStarted the daywith an ACWgoal andshared it withyour leader orthe teamDecreasedACW in 1week by 30secondsOwn it withPace: Addressall potentialissues withinthe call withoutusing ACWZero ACWfor 30minutesstraightLowest ACWbetweenTeam Adamsand TeamDiBellaAdvised thecaller to stayon the linewhile youfinish notatingWrappedup inunder 30secondsNo ACWfor a fulldayHelped ateammatereduceACWIEX RTA random spotcheck (I will randomlylook at IEX and ifeveryone is in theright code at the timeI will send a messageto the team to markthis box)LowestACW onspecificteamShared abestpractice withthe teamCopy andpasted callnotes toPolicyCenterHit team ACWgoal for theday (Average1 minute orless)Processedlocationendorsementwhile the callerwas on the line.ImprovedACW by10%ACW is lessthan hold timefor 1 week(AHT Quartilereport)ProcessedAdditionalInsuredenorsementwhile the callerwas on the line.Did not changeaux code toACW at thebeginning ofthe callAHT was ator belowgoal for theprior dayWasrecognizedin a PC forno ACW useClose out allunnecessarytabs before thecall ends toreset before thenext callCompletedCOI on thecall withoutusing ACWACWdone inless thana minuteStarted the daywith an ACWgoal andshared it withyour leader orthe teamDecreasedACW in 1week by 30secondsOwn it withPace: Addressall potentialissues withinthe call withoutusing ACWZero ACWfor 30minutesstraightLowest ACWbetweenTeam Adamsand TeamDiBellaAdvised thecaller to stayon the linewhile youfinish notatingWrappedup inunder 30secondsNo ACWfor a fullday

ACW Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped a teammate reduce ACW
  2. IEX RTA random spot check (I will randomly look at IEX and if everyone is in the right code at the time I will send a message to the team to mark this box)
  3. Lowest ACW on specific team
  4. Shared a best practice with the team
  5. Copy and pasted call notes to Policy Center
  6. Hit team ACW goal for the day (Average 1 minute or less)
  7. Processed location endorsement while the caller was on the line.
  8. Improved ACW by 10%
  9. ACW is less than hold time for 1 week (AHT Quartile report)
  10. Processed Additional Insured enorsement while the caller was on the line.
  11. Did not change aux code to ACW at the beginning of the call
  12. AHT was at or below goal for the prior day
  13. Was recognized in a PC for no ACW use
  14. Close out all unnecessary tabs before the call ends to reset before the next call
  15. Completed COI on the call without using ACW
  16. ACW done in less than a minute
  17. Started the day with an ACW goal and shared it with your leader or the team
  18. Decreased ACW in 1 week by 30 seconds
  19. Own it with Pace: Address all potential issues within the call without using ACW
  20. Zero ACW for 30 minutes straight
  21. Lowest ACW between Team Adams and Team DiBella
  22. Advised the caller to stay on the line while you finish notating
  23. Wrapped up in under 30 seconds
  24. No ACW for a full day