Wrappedup inunder 30secondsStarted the daywith an ACWgoal andshared it withyour leader orthe teamShared abestpractice withthe teamLowestACW onspecificteamWasrecognizedin a PC forno ACW useNo ACWfor a fulldayZero ACWfor 30minutesstraightLowest ACWbetweenTeam Adamsand TeamDiBellaDid not changeaux code toACW at thebeginning ofthe callProcessedAdditionalInsuredenorsementwhile the callerwas on the line.ImprovedACW by10%Processedlocationendorsementwhile the callerwas on the line.Own it withPace: Addressall potentialissues withinthe call withoutusing ACWIEX RTA random spotcheck (I will randomlylook at IEX and ifeveryone is in theright code at the timeI will send a messageto the team to markthis box)CompletedCOI on thecall withoutusing ACWClose out allunnecessarytabs before thecall ends toreset before thenext callHelped ateammatereduceACWCopy andpasted callnotes toPolicyCenterDecreasedACW in 1week by 30secondsHit team ACWgoal for theday (Average1 minute orless)ACW is lessthan hold timefor 1 week(AHT Quartilereport)ACWdone inless thana minuteAHT was ator belowgoal for theprior dayAdvised thecaller to stayon the linewhile youfinish notatingWrappedup inunder 30secondsStarted the daywith an ACWgoal andshared it withyour leader orthe teamShared abestpractice withthe teamLowestACW onspecificteamWasrecognizedin a PC forno ACW useNo ACWfor a fulldayZero ACWfor 30minutesstraightLowest ACWbetweenTeam Adamsand TeamDiBellaDid not changeaux code toACW at thebeginning ofthe callProcessedAdditionalInsuredenorsementwhile the callerwas on the line.ImprovedACW by10%Processedlocationendorsementwhile the callerwas on the line.Own it withPace: Addressall potentialissues withinthe call withoutusing ACWIEX RTA random spotcheck (I will randomlylook at IEX and ifeveryone is in theright code at the timeI will send a messageto the team to markthis box)CompletedCOI on thecall withoutusing ACWClose out allunnecessarytabs before thecall ends toreset before thenext callHelped ateammatereduceACWCopy andpasted callnotes toPolicyCenterDecreasedACW in 1week by 30secondsHit team ACWgoal for theday (Average1 minute orless)ACW is lessthan hold timefor 1 week(AHT Quartilereport)ACWdone inless thana minuteAHT was ator belowgoal for theprior dayAdvised thecaller to stayon the linewhile youfinish notating

ACW Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wrapped up in under 30 seconds
  2. Started the day with an ACW goal and shared it with your leader or the team
  3. Shared a best practice with the team
  4. Lowest ACW on specific team
  5. Was recognized in a PC for no ACW use
  6. No ACW for a full day
  7. Zero ACW for 30 minutes straight
  8. Lowest ACW between Team Adams and Team DiBella
  9. Did not change aux code to ACW at the beginning of the call
  10. Processed Additional Insured enorsement while the caller was on the line.
  11. Improved ACW by 10%
  12. Processed location endorsement while the caller was on the line.
  13. Own it with Pace: Address all potential issues within the call without using ACW
  14. IEX RTA random spot check (I will randomly look at IEX and if everyone is in the right code at the time I will send a message to the team to mark this box)
  15. Completed COI on the call without using ACW
  16. Close out all unnecessary tabs before the call ends to reset before the next call
  17. Helped a teammate reduce ACW
  18. Copy and pasted call notes to Policy Center
  19. Decreased ACW in 1 week by 30 seconds
  20. Hit team ACW goal for the day (Average 1 minute or less)
  21. ACW is less than hold time for 1 week (AHT Quartile report)
  22. ACW done in less than a minute
  23. AHT was at or below goal for the prior day
  24. Advised the caller to stay on the line while you finish notating