CompletedCOI on thecall withoutusing ACWAHT was ator belowgoal for theprior dayClose out allunnecessarytabs before thecall ends toreset before thenext callLowestACW onspecificteamWrappedup inunder 30secondsWasrecognizedin a PC forno ACW useZero ACWfor 30minutesstraightHit team ACWgoal for theday (Average1 minute orless)Helped ateammatereduceACWDecreasedACW in 1week by 30secondsProcessedlocationendorsementwhile the callerwas on the line.ACWdone inless thana minuteCopy andpasted callnotes toPolicyCenterDid not changeaux code toACW at thebeginning ofthe callShared abestpractice withthe teamProcessedAdditionalInsuredenorsementwhile the callerwas on the line.Own it withPace: Addressall potentialissues withinthe call withoutusing ACWStarted the daywith an ACWgoal andshared it withyour leader orthe teamImprovedACW by10%No ACWfor a fulldayLowest ACWbetweenTeam Adamsand TeamDiBellaACW is lessthan hold timefor 1 week(AHT Quartilereport)IEX RTA random spotcheck (I will randomlylook at IEX and ifeveryone is in theright code at the timeI will send a messageto the team to markthis box)Advised thecaller to stayon the linewhile youfinish notatingCompletedCOI on thecall withoutusing ACWAHT was ator belowgoal for theprior dayClose out allunnecessarytabs before thecall ends toreset before thenext callLowestACW onspecificteamWrappedup inunder 30secondsWasrecognizedin a PC forno ACW useZero ACWfor 30minutesstraightHit team ACWgoal for theday (Average1 minute orless)Helped ateammatereduceACWDecreasedACW in 1week by 30secondsProcessedlocationendorsementwhile the callerwas on the line.ACWdone inless thana minuteCopy andpasted callnotes toPolicyCenterDid not changeaux code toACW at thebeginning ofthe callShared abestpractice withthe teamProcessedAdditionalInsuredenorsementwhile the callerwas on the line.Own it withPace: Addressall potentialissues withinthe call withoutusing ACWStarted the daywith an ACWgoal andshared it withyour leader orthe teamImprovedACW by10%No ACWfor a fulldayLowest ACWbetweenTeam Adamsand TeamDiBellaACW is lessthan hold timefor 1 week(AHT Quartilereport)IEX RTA random spotcheck (I will randomlylook at IEX and ifeveryone is in theright code at the timeI will send a messageto the team to markthis box)Advised thecaller to stayon the linewhile youfinish notating

ACW Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed COI on the call without using ACW
  2. AHT was at or below goal for the prior day
  3. Close out all unnecessary tabs before the call ends to reset before the next call
  4. Lowest ACW on specific team
  5. Wrapped up in under 30 seconds
  6. Was recognized in a PC for no ACW use
  7. Zero ACW for 30 minutes straight
  8. Hit team ACW goal for the day (Average 1 minute or less)
  9. Helped a teammate reduce ACW
  10. Decreased ACW in 1 week by 30 seconds
  11. Processed location endorsement while the caller was on the line.
  12. ACW done in less than a minute
  13. Copy and pasted call notes to Policy Center
  14. Did not change aux code to ACW at the beginning of the call
  15. Shared a best practice with the team
  16. Processed Additional Insured enorsement while the caller was on the line.
  17. Own it with Pace: Address all potential issues within the call without using ACW
  18. Started the day with an ACW goal and shared it with your leader or the team
  19. Improved ACW by 10%
  20. No ACW for a full day
  21. Lowest ACW between Team Adams and Team DiBella
  22. ACW is less than hold time for 1 week (AHT Quartile report)
  23. IEX RTA random spot check (I will randomly look at IEX and if everyone is in the right code at the time I will send a message to the team to mark this box)
  24. Advised the caller to stay on the line while you finish notating