Helped ateammatereduceACWAHT was ator belowgoal for theprior dayDid not changeaux code toACW at thebeginning ofthe callLowestACW onspecificteamCompletedCOI on thecall withoutusing ACWZero ACWfor 30minutesstraightDecreasedACW in 1week by 30secondsStarted the daywith an ACWgoal andshared it withyour leader orthe teamCopy andpasted callnotes toPolicyCenterWasrecognizedin a PC forno ACW useImprovedACW by10%Close out allunnecessarytabs before thecall ends toreset before thenext callOwn it withPace: Addressall potentialissues withinthe call withoutusing ACWProcessedAdditionalInsuredenorsementwhile the callerwas on the line.IEX RTA random spotcheck (I will randomlylook at IEX and ifeveryone is in theright code at the timeI will send a messageto the team to markthis box)Shared abestpractice withthe teamLowest ACWbetweenTeam Adamsand TeamDiBellaWrappedup inunder 30secondsNo ACWfor a fulldayAdvised thecaller to stayon the linewhile youfinish notatingACWdone inless thana minuteHit team ACWgoal for theday (Average1 minute orless)Processedlocationendorsementwhile the callerwas on the line.ACW is lessthan hold timefor 1 week(AHT Quartilereport)Helped ateammatereduceACWAHT was ator belowgoal for theprior dayDid not changeaux code toACW at thebeginning ofthe callLowestACW onspecificteamCompletedCOI on thecall withoutusing ACWZero ACWfor 30minutesstraightDecreasedACW in 1week by 30secondsStarted the daywith an ACWgoal andshared it withyour leader orthe teamCopy andpasted callnotes toPolicyCenterWasrecognizedin a PC forno ACW useImprovedACW by10%Close out allunnecessarytabs before thecall ends toreset before thenext callOwn it withPace: Addressall potentialissues withinthe call withoutusing ACWProcessedAdditionalInsuredenorsementwhile the callerwas on the line.IEX RTA random spotcheck (I will randomlylook at IEX and ifeveryone is in theright code at the timeI will send a messageto the team to markthis box)Shared abestpractice withthe teamLowest ACWbetweenTeam Adamsand TeamDiBellaWrappedup inunder 30secondsNo ACWfor a fulldayAdvised thecaller to stayon the linewhile youfinish notatingACWdone inless thana minuteHit team ACWgoal for theday (Average1 minute orless)Processedlocationendorsementwhile the callerwas on the line.ACW is lessthan hold timefor 1 week(AHT Quartilereport)

ACW Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped a teammate reduce ACW
  2. AHT was at or below goal for the prior day
  3. Did not change aux code to ACW at the beginning of the call
  4. Lowest ACW on specific team
  5. Completed COI on the call without using ACW
  6. Zero ACW for 30 minutes straight
  7. Decreased ACW in 1 week by 30 seconds
  8. Started the day with an ACW goal and shared it with your leader or the team
  9. Copy and pasted call notes to Policy Center
  10. Was recognized in a PC for no ACW use
  11. Improved ACW by 10%
  12. Close out all unnecessary tabs before the call ends to reset before the next call
  13. Own it with Pace: Address all potential issues within the call without using ACW
  14. Processed Additional Insured enorsement while the caller was on the line.
  15. IEX RTA random spot check (I will randomly look at IEX and if everyone is in the right code at the time I will send a message to the team to mark this box)
  16. Shared a best practice with the team
  17. Lowest ACW between Team Adams and Team DiBella
  18. Wrapped up in under 30 seconds
  19. No ACW for a full day
  20. Advised the caller to stay on the line while you finish notating
  21. ACW done in less than a minute
  22. Hit team ACW goal for the day (Average 1 minute or less)
  23. Processed location endorsement while the caller was on the line.
  24. ACW is less than hold time for 1 week (AHT Quartile report)