ProcessedAdditionalInsuredenorsementwhile the callerwas on the line.ACW is lessthan hold timefor 1 week(AHT Quartilereport)LowestACW onspecificteamHelped ateammatereduceACWWrappedup inunder 30secondsHit team ACWgoal for theday (Average1 minute orless)Processedlocationendorsementwhile the callerwas on the line.CompletedCOI on thecall withoutusing ACWStarted the daywith an ACWgoal andshared it withyour leader orthe teamZero ACWfor 30minutesstraightAdvised thecaller to stayon the linewhile youfinish notatingAHT was ator belowgoal for theprior dayDid not changeaux code toACW at thebeginning ofthe callOwn it withPace: Addressall potentialissues withinthe call withoutusing ACWImprovedACW by10%Lowest ACWbetweenTeam Adamsand TeamDiBellaNo ACWfor a fulldayCopy andpasted callnotes toPolicyCenterWasrecognizedin a PC forno ACW useClose out allunnecessarytabs before thecall ends toreset before thenext callDecreasedACW in 1week by 30secondsShared abestpractice withthe teamACWdone inless thana minuteIEX RTA random spotcheck (I will randomlylook at IEX and ifeveryone is in theright code at the timeI will send a messageto the team to markthis box)ProcessedAdditionalInsuredenorsementwhile the callerwas on the line.ACW is lessthan hold timefor 1 week(AHT Quartilereport)LowestACW onspecificteamHelped ateammatereduceACWWrappedup inunder 30secondsHit team ACWgoal for theday (Average1 minute orless)Processedlocationendorsementwhile the callerwas on the line.CompletedCOI on thecall withoutusing ACWStarted the daywith an ACWgoal andshared it withyour leader orthe teamZero ACWfor 30minutesstraightAdvised thecaller to stayon the linewhile youfinish notatingAHT was ator belowgoal for theprior dayDid not changeaux code toACW at thebeginning ofthe callOwn it withPace: Addressall potentialissues withinthe call withoutusing ACWImprovedACW by10%Lowest ACWbetweenTeam Adamsand TeamDiBellaNo ACWfor a fulldayCopy andpasted callnotes toPolicyCenterWasrecognizedin a PC forno ACW useClose out allunnecessarytabs before thecall ends toreset before thenext callDecreasedACW in 1week by 30secondsShared abestpractice withthe teamACWdone inless thana minuteIEX RTA random spotcheck (I will randomlylook at IEX and ifeveryone is in theright code at the timeI will send a messageto the team to markthis box)

ACW Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Processed Additional Insured enorsement while the caller was on the line.
  2. ACW is less than hold time for 1 week (AHT Quartile report)
  3. Lowest ACW on specific team
  4. Helped a teammate reduce ACW
  5. Wrapped up in under 30 seconds
  6. Hit team ACW goal for the day (Average 1 minute or less)
  7. Processed location endorsement while the caller was on the line.
  8. Completed COI on the call without using ACW
  9. Started the day with an ACW goal and shared it with your leader or the team
  10. Zero ACW for 30 minutes straight
  11. Advised the caller to stay on the line while you finish notating
  12. AHT was at or below goal for the prior day
  13. Did not change aux code to ACW at the beginning of the call
  14. Own it with Pace: Address all potential issues within the call without using ACW
  15. Improved ACW by 10%
  16. Lowest ACW between Team Adams and Team DiBella
  17. No ACW for a full day
  18. Copy and pasted call notes to Policy Center
  19. Was recognized in a PC for no ACW use
  20. Close out all unnecessary tabs before the call ends to reset before the next call
  21. Decreased ACW in 1 week by 30 seconds
  22. Shared a best practice with the team
  23. ACW done in less than a minute
  24. IEX RTA random spot check (I will randomly look at IEX and if everyone is in the right code at the time I will send a message to the team to mark this box)