(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Started the day with an ACW goal and shared it with your leader or the team
Shared a best practice with the team
IEX RTA random spot check (I will randomly look at IEX and if everyone is in the right code at the time I will send a message to the team to mark this box)
AHT was at or below goal for the prior day
Completed COI on the call without using ACW
Helped a teammate reduce ACW
Decreased ACW in 1 week by 30 seconds
Copy and pasted call notes to Policy Center
Was recognized in a PC for no ACW use
Lowest ACW on specific team
Lowest ACW between Team Adams and Team DiBella
No ACW for a full day
Wrapped up in under 30 seconds
ACW done in less than a minute
Processed location endorsement while the caller was on the line.
Hit team ACW goal for the day (Average 1 minute or less)
Own it with Pace: Address all potential issues within the call without using ACW
Zero ACW for 30 minutes straight
ACW is less than hold time for 1 week (AHT Quartile report)
Advised the caller to stay on the line while you finish notating
Close out all unnecessary tabs before the call ends to reset before the next call
Processed Additional Insured enorsement while the caller was on the line.
Did not change aux code to ACW at the beginning of the call
