This bingo card has a free space and 24 words: Wrapped up in under 30 seconds, Advised the caller to stay on the line while you finish notating, Helped a teammate reduce ACW, Zero ACW for 30 minutes straight, ACW done in less than a minute, Shared a best practice with the team, Improved ACW by 10%, IEX RTA random spot check (I will randomly look at IEX and if everyone is in the right code at the time I will send a message to the team to mark this box), Did not change aux code to ACW at the beginning of the call, Copy and pasted call notes to Policy Center, Started the day with an ACW goal and shared it with your leader or the team, Was recognized in a PC for no ACW use, Processed location endorsement while the caller was on the line., No ACW for a full day, AHT was at or below goal for the prior day, Lowest ACW between Team Adams and Team DiBella, ACW is less than hold time for 1 week (AHT Quartile report), Decreased ACW in 1 week by 30 seconds, Processed Additional Insured enorsement while the caller was on the line., Close out all unnecessary tabs before the call ends to reset before the next call, Completed COI on the call without using ACW, Hit team ACW goal for the day (Average 1 minute or less), Lowest ACW on specific team and Own it with Pace: Address all potential issues within the call without using ACW.
Goomeri Bingo | Casework Blackout Bingo | Team Roe February '25 | AHT BINGO | Contact Center BINGO
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