REVIEWEDNOTES(CRM,DMP,HOME) USEDGOOGLEAS ARESOURCE Helped ateammate Shareda helpfultool Took abreak torecharge SOLUTIONBOOSTER USE A 'SOTHAT'STATEMENT Tookownershipon a call Calmedan upsetcustomer Usedcustomersname Thankcustomerfor waitingin queue Solved acall in oneinteraction COMPOSEDAN EMAILFOR THECUSTOMERUSEDKBARTICLE "OUTSIDETHE BOX"RESOLUTION Offereda clearnext step Avoidplacingcustomeron hold Askedclarifyingquestions Usedempathyeffectively Purposefulsmall talk USE YOUREMPOWERMENT Thankcustomerforfeedback Reducedcustomereffort Listenedactively toacustomer REVIEWEDNOTES(CRM,DMP,HOME) USEDGOOGLEAS ARESOURCE Helped ateammate Shareda helpfultool Took abreak torecharge SOLUTIONBOOSTER USE A 'SOTHAT'STATEMENT Tookownershipon a call Calmedan upsetcustomer Usedcustomersname Thankcustomerfor waitingin queue Solved acall in oneinteraction COMPOSEDAN EMAILFOR THECUSTOMERUSEDKBARTICLE "OUTSIDETHE BOX"RESOLUTION Offereda clearnext step Avoidplacingcustomeron hold Askedclarifyingquestions Usedempathyeffectively Purposefulsmall talk USE YOUREMPOWERMENT Thankcustomerforfeedback Reducedcustomereffort Listenedactively toacustomer 

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. REVIEWED NOTES (CRM,DMP,HOME)
  2. USED GOOGLE AS A RESOURCE
  3. Helped a teammate
  4. Shared a helpful tool
  5. Took a break to recharge
  6. SOLUTION BOOSTER
  7. USE A 'SO THAT' STATEMENT
  8. Took ownership on a call
  9. Calmed an upset customer
  10. Used customers name
  11. Thank customer for waiting in queue
  12. Solved a call in one interaction
  13. COMPOSED AN EMAIL FOR THE CUSTOMER
  14. USED KB ARTICLE
  15. "OUTSIDE THE BOX" RESOLUTION
  16. Offered a clear next step
  17. Avoid placing customer on hold
  18. Asked clarifying questions
  19. Used empathy effectively
  20. Purposeful small talk
  21. USE YOUR EMPOWERMENT
  22. Thank customer for feedback
  23. Reduced customer effort
  24. Listened actively to a customer