COMPOSEDAN EMAILFOR THECUSTOMERUSEDKBARTICLE Usedcustomersname Shareda helpfultool SOLUTIONBOOSTER Reducedcustomereffort Solved acall in oneinteraction Askedclarifyingquestions Thankcustomerfor waitingin queue Listenedactively toacustomer "OUTSIDETHE BOX"RESOLUTION USEDGOOGLEAS ARESOURCE USE YOUREMPOWERMENT Avoidplacingcustomeron hold Offereda clearnext step Took abreak torecharge USE A 'SOTHAT'STATEMENT Purposefulsmall talk Helped ateammate Calmedan upsetcustomer Tookownershipon a call REVIEWEDNOTES(CRM,DMP,HOME) Thankcustomerforfeedback Usedempathyeffectively COMPOSEDAN EMAILFOR THECUSTOMERUSEDKBARTICLE Usedcustomersname Shareda helpfultool SOLUTIONBOOSTER Reducedcustomereffort Solved acall in oneinteraction Askedclarifyingquestions Thankcustomerfor waitingin queue Listenedactively toacustomer "OUTSIDETHE BOX"RESOLUTION USEDGOOGLEAS ARESOURCE USE YOUREMPOWERMENT Avoidplacingcustomeron hold Offereda clearnext step Took abreak torecharge USE A 'SOTHAT'STATEMENT Purposefulsmall talk Helped ateammate Calmedan upsetcustomer Tookownershipon a call REVIEWEDNOTES(CRM,DMP,HOME) Thankcustomerforfeedback Usedempathyeffectively 

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. COMPOSED AN EMAIL FOR THE CUSTOMER
  2. USED KB ARTICLE
  3. Used customers name
  4. Shared a helpful tool
  5. SOLUTION BOOSTER
  6. Reduced customer effort
  7. Solved a call in one interaction
  8. Asked clarifying questions
  9. Thank customer for waiting in queue
  10. Listened actively to a customer
  11. "OUTSIDE THE BOX" RESOLUTION
  12. USED GOOGLE AS A RESOURCE
  13. USE YOUR EMPOWERMENT
  14. Avoid placing customer on hold
  15. Offered a clear next step
  16. Took a break to recharge
  17. USE A 'SO THAT' STATEMENT
  18. Purposeful small talk
  19. Helped a teammate
  20. Calmed an upset customer
  21. Took ownership on a call
  22. REVIEWED NOTES (CRM,DMP,HOME)
  23. Thank customer for feedback
  24. Used empathy effectively