Calmedan upsetcustomer Took abreak torecharge Purposefulsmall talk COMPOSEDAN EMAILFOR THECUSTOMERSOLUTIONBOOSTER Listenedactively toacustomer Thankcustomerforfeedback USEDKBARTICLE "OUTSIDETHE BOX"RESOLUTION Usedempathyeffectively Offereda clearnext step Tookownershipon a call Helped ateammate Usedcustomersname Avoidplacingcustomeron hold Reducedcustomereffort Shareda helpfultool USE YOUREMPOWERMENT Thankcustomerfor waitingin queue Solved acall in oneinteraction USEDGOOGLEAS ARESOURCE USE A 'SOTHAT'STATEMENT Askedclarifyingquestions REVIEWEDNOTES(CRM,DMP,HOME) Calmedan upsetcustomer Took abreak torecharge Purposefulsmall talk COMPOSEDAN EMAILFOR THECUSTOMERSOLUTIONBOOSTER Listenedactively toacustomer Thankcustomerforfeedback USEDKBARTICLE "OUTSIDETHE BOX"RESOLUTION Usedempathyeffectively Offereda clearnext step Tookownershipon a call Helped ateammate Usedcustomersname Avoidplacingcustomeron hold Reducedcustomereffort Shareda helpfultool USE YOUREMPOWERMENT Thankcustomerfor waitingin queue Solved acall in oneinteraction USEDGOOGLEAS ARESOURCE USE A 'SOTHAT'STATEMENT Askedclarifyingquestions REVIEWEDNOTES(CRM,DMP,HOME) 

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Calmed an upset customer
  2. Took a break to recharge
  3. Purposeful small talk
  4. COMPOSED AN EMAIL FOR THE CUSTOMER
  5. SOLUTION BOOSTER
  6. Listened actively to a customer
  7. Thank customer for feedback
  8. USED KB ARTICLE
  9. "OUTSIDE THE BOX" RESOLUTION
  10. Used empathy effectively
  11. Offered a clear next step
  12. Took ownership on a call
  13. Helped a teammate
  14. Used customers name
  15. Avoid placing customer on hold
  16. Reduced customer effort
  17. Shared a helpful tool
  18. USE YOUR EMPOWERMENT
  19. Thank customer for waiting in queue
  20. Solved a call in one interaction
  21. USED GOOGLE AS A RESOURCE
  22. USE A 'SO THAT' STATEMENT
  23. Asked clarifying questions
  24. REVIEWED NOTES (CRM,DMP,HOME)