USE A 'SOTHAT'STATEMENT Tookownershipon a call Purposefulsmall talk SOLUTIONBOOSTER Usedempathyeffectively Took abreak torecharge Thankcustomerforfeedback Thankcustomerfor waitingin queue REVIEWEDNOTES(CRM,DMP,HOME) Helped ateammate Shareda helpfultool Avoidplacingcustomeron hold Listenedactively toacustomer Solved acall in oneinteraction Offereda clearnext step USEDGOOGLEAS ARESOURCE USEDKBARTICLE Askedclarifyingquestions Reducedcustomereffort Usedcustomersname Calmedan upsetcustomer COMPOSEDAN EMAILFOR THECUSTOMER"OUTSIDETHE BOX"RESOLUTION USE YOUREMPOWERMENT USE A 'SOTHAT'STATEMENT Tookownershipon a call Purposefulsmall talk SOLUTIONBOOSTER Usedempathyeffectively Took abreak torecharge Thankcustomerforfeedback Thankcustomerfor waitingin queue REVIEWEDNOTES(CRM,DMP,HOME) Helped ateammate Shareda helpfultool Avoidplacingcustomeron hold Listenedactively toacustomer Solved acall in oneinteraction Offereda clearnext step USEDGOOGLEAS ARESOURCE USEDKBARTICLE Askedclarifyingquestions Reducedcustomereffort Usedcustomersname Calmedan upsetcustomer COMPOSEDAN EMAILFOR THECUSTOMER"OUTSIDETHE BOX"RESOLUTION USE YOUREMPOWERMENT 

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. USE A 'SO THAT' STATEMENT
  2. Took ownership on a call
  3. Purposeful small talk
  4. SOLUTION BOOSTER
  5. Used empathy effectively
  6. Took a break to recharge
  7. Thank customer for feedback
  8. Thank customer for waiting in queue
  9. REVIEWED NOTES (CRM,DMP,HOME)
  10. Helped a teammate
  11. Shared a helpful tool
  12. Avoid placing customer on hold
  13. Listened actively to a customer
  14. Solved a call in one interaction
  15. Offered a clear next step
  16. USED GOOGLE AS A RESOURCE
  17. USED KB ARTICLE
  18. Asked clarifying questions
  19. Reduced customer effort
  20. Used customers name
  21. Calmed an upset customer
  22. COMPOSED AN EMAIL FOR THE CUSTOMER
  23. "OUTSIDE THE BOX" RESOLUTION
  24. USE YOUR EMPOWERMENT