REVIEWEDNOTES(CRM,DMP,HOME) Usedempathyeffectively Thankcustomerforfeedback Usedcustomersname Shareda helpfultool Askedclarifyingquestions Helped ateammate USEDGOOGLEAS ARESOURCE Tookownershipon a call Listenedactively toacustomer Solved acall in oneinteraction Reducedcustomereffort Offereda clearnext step USEDKBARTICLE SOLUTIONBOOSTER Avoidplacingcustomeron hold Calmedan upsetcustomer USE A 'SOTHAT'STATEMENT USE YOUREMPOWERMENT COMPOSEDAN EMAILFOR THECUSTOMERTook abreak torecharge Thankcustomerfor waitingin queue Purposefulsmall talk "OUTSIDETHE BOX"RESOLUTION REVIEWEDNOTES(CRM,DMP,HOME) Usedempathyeffectively Thankcustomerforfeedback Usedcustomersname Shareda helpfultool Askedclarifyingquestions Helped ateammate USEDGOOGLEAS ARESOURCE Tookownershipon a call Listenedactively toacustomer Solved acall in oneinteraction Reducedcustomereffort Offereda clearnext step USEDKBARTICLE SOLUTIONBOOSTER Avoidplacingcustomeron hold Calmedan upsetcustomer USE A 'SOTHAT'STATEMENT USE YOUREMPOWERMENT COMPOSEDAN EMAILFOR THECUSTOMERTook abreak torecharge Thankcustomerfor waitingin queue Purposefulsmall talk "OUTSIDETHE BOX"RESOLUTION 

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. REVIEWED NOTES (CRM,DMP,HOME)
  2. Used empathy effectively
  3. Thank customer for feedback
  4. Used customers name
  5. Shared a helpful tool
  6. Asked clarifying questions
  7. Helped a teammate
  8. USED GOOGLE AS A RESOURCE
  9. Took ownership on a call
  10. Listened actively to a customer
  11. Solved a call in one interaction
  12. Reduced customer effort
  13. Offered a clear next step
  14. USED KB ARTICLE
  15. SOLUTION BOOSTER
  16. Avoid placing customer on hold
  17. Calmed an upset customer
  18. USE A 'SO THAT' STATEMENT
  19. USE YOUR EMPOWERMENT
  20. COMPOSED AN EMAIL FOR THE CUSTOMER
  21. Took a break to recharge
  22. Thank customer for waiting in queue
  23. Purposeful small talk
  24. "OUTSIDE THE BOX" RESOLUTION