SPEAKCLEARLY AT APACECUSTOMERUNDERSTANDSCHECK FORCUSTOMERSUNDERSTANDINGBEPERSONABLECHECK PREVIOUSMEMOS/PRIORITYNOTESSOUNDNATURAL/NOTFORCEDSHOWVALUEOFREASONEXPLAIN SOTHECUSTOMERUNDERSTANDSBE THEEXPERTRESPOND INMEANINGFULWAYDO NOT USEBANK JARGONBUT LANGUAGECUSTOMERUNDERSTANDSPROVIDETHESOLUTIONSHOWRELEVANCEOFSOLUTIONBE THEEXPERTGIVEACCURATEINFORMATIONUSE LOWEFFORTDURING ANDAFTERINTERACTIONVALIDATECUSTOMERSFEELINGSUSECORRECTTOOLS TOTAKEACTIONEXPLAINEDREASONBEHINDSOLUTIONBEINVESTEDWITHCUSTOMERFOCUSON WHATWE CANDOLISTENWITHINTENTSUMMARIZEACTIONSTAKENVERIFYCUSTOMERISSUEBEFORESOLVINGASKPROBINGQUESTIONSSPEAKCLEARLY AT APACECUSTOMERUNDERSTANDSCHECK FORCUSTOMERSUNDERSTANDINGBEPERSONABLECHECK PREVIOUSMEMOS/PRIORITYNOTESSOUNDNATURAL/NOTFORCEDSHOWVALUEOFREASONEXPLAIN SOTHECUSTOMERUNDERSTANDSBE THEEXPERTRESPOND INMEANINGFULWAYDO NOT USEBANK JARGONBUT LANGUAGECUSTOMERUNDERSTANDSPROVIDETHESOLUTIONSHOWRELEVANCEOFSOLUTIONBE THEEXPERTGIVEACCURATEINFORMATIONUSE LOWEFFORTDURING ANDAFTERINTERACTIONVALIDATECUSTOMERSFEELINGSUSECORRECTTOOLS TOTAKEACTIONEXPLAINEDREASONBEHINDSOLUTIONBEINVESTEDWITHCUSTOMERFOCUSON WHATWE CANDOLISTENWITHINTENTSUMMARIZEACTIONSTAKENVERIFYCUSTOMERISSUEBEFORESOLVINGASKPROBINGQUESTIONS

TRUST BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SPEAK CLEARLY AT A PACE CUSTOMER UNDERSTANDS
  2. CHECK FOR CUSTOMERS UNDERSTANDING
  3. BE PERSONABLE
  4. CHECK PREVIOUS MEMOS/PRIORITY NOTES
  5. SOUND NATURAL/NOT FORCED
  6. SHOW VALUE OF REASON
  7. EXPLAIN SO THE CUSTOMER UNDERSTANDS
  8. BE THE EXPERT
  9. RESPOND IN MEANINGFUL WAY
  10. DO NOT USE BANK JARGON BUT LANGUAGE CUSTOMER UNDERSTANDS
  11. PROVIDE THE SOLUTION
  12. SHOW RELEVANCE OF SOLUTION
  13. BE THE EXPERT
  14. GIVE ACCURATE INFORMATION
  15. USE LOW EFFORT DURING AND AFTER INTERACTION
  16. VALIDATE CUSTOMERS FEELINGS
  17. USE CORRECT TOOLS TO TAKE ACTION
  18. EXPLAINED REASON BEHIND SOLUTION
  19. BE INVESTED WITH CUSTOMER
  20. FOCUS ON WHAT WE CAN DO
  21. LISTEN WITH INTENT
  22. SUMMARIZE ACTIONS TAKEN
  23. VERIFY CUSTOMER ISSUE BEFORE SOLVING
  24. ASK PROBING QUESTIONS