(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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ASK PROBING QUESTIONS
BE PERSONABLE
VERIFY CUSTOMER ISSUE BEFORE SOLVING
EXPLAINED REASON BEHIND SOLUTION
VALIDATE CUSTOMERS FEELINGS
SHOW VALUE OF REASON
SUMMARIZE ACTIONS TAKEN
USE CORRECT TOOLS TO TAKE ACTION
USE LOW EFFORT DURING AND AFTER INTERACTION
SHOW RELEVANCE OF SOLUTION
BE THE EXPERT
SOUND NATURAL/NOT FORCED
RESPOND IN MEANINGFUL WAY
GIVE ACCURATE INFORMATION
PROVIDE THE SOLUTION
FOCUS ON WHAT WE CAN DO
BE THE EXPERT
LISTEN WITH INTENT
CHECK PREVIOUS MEMOS/PRIORITY NOTES
EXPLAIN SO THE CUSTOMER UNDERSTANDS
CHECK FOR CUSTOMERS UNDERSTANDING
SPEAK CLEARLY AT A PACE CUSTOMER UNDERSTANDS
BE INVESTED WITH CUSTOMER
DO NOT USE BANK JARGON BUT LANGUAGE CUSTOMER UNDERSTANDS
