(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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BE THE EXPERT
SHOW VALUE OF REASON
BE INVESTED WITH CUSTOMER
GIVE ACCURATE INFORMATION
SPEAK CLEARLY AT A PACE CUSTOMER UNDERSTANDS
FOCUS ON WHAT WE CAN DO
USE LOW EFFORT DURING AND AFTER INTERACTION
RESPOND IN MEANINGFUL WAY
CHECK FOR CUSTOMERS UNDERSTANDING
VERIFY CUSTOMER ISSUE BEFORE SOLVING
SUMMARIZE ACTIONS TAKEN
BE THE EXPERT
PROVIDE THE SOLUTION
SOUND NATURAL/NOT FORCED
DO NOT USE BANK JARGON BUT LANGUAGE CUSTOMER UNDERSTANDS
