VALIDATECUSTOMERSFEELINGSVERIFYCUSTOMERISSUEBEFORESOLVINGSPEAKCLEARLY AT APACECUSTOMERUNDERSTANDSCHECK FORCUSTOMERSUNDERSTANDINGFOCUSON WHATWE CANDOBE THEEXPERTSOUNDNATURAL/NOTFORCEDSHOWVALUEOFREASONLISTENWITHINTENTBEINVESTEDWITHCUSTOMERGIVEACCURATEINFORMATIONRESPOND INMEANINGFULWAYSHOWRELEVANCEOFSOLUTIONEXPLAINEDREASONBEHINDSOLUTIONBE THEEXPERTASKPROBINGQUESTIONSSUMMARIZEACTIONSTAKENBEPERSONABLEDO NOT USEBANK JARGONBUT LANGUAGECUSTOMERUNDERSTANDSCHECK PREVIOUSMEMOS/PRIORITYNOTESUSE LOWEFFORTDURING ANDAFTERINTERACTIONPROVIDETHESOLUTIONEXPLAIN SOTHECUSTOMERUNDERSTANDSUSECORRECTTOOLS TOTAKEACTIONVALIDATECUSTOMERSFEELINGSVERIFYCUSTOMERISSUEBEFORESOLVINGSPEAKCLEARLY AT APACECUSTOMERUNDERSTANDSCHECK FORCUSTOMERSUNDERSTANDINGFOCUSON WHATWE CANDOBE THEEXPERTSOUNDNATURAL/NOTFORCEDSHOWVALUEOFREASONLISTENWITHINTENTBEINVESTEDWITHCUSTOMERGIVEACCURATEINFORMATIONRESPOND INMEANINGFULWAYSHOWRELEVANCEOFSOLUTIONEXPLAINEDREASONBEHINDSOLUTIONBE THEEXPERTASKPROBINGQUESTIONSSUMMARIZEACTIONSTAKENBEPERSONABLEDO NOT USEBANK JARGONBUT LANGUAGECUSTOMERUNDERSTANDSCHECK PREVIOUSMEMOS/PRIORITYNOTESUSE LOWEFFORTDURING ANDAFTERINTERACTIONPROVIDETHESOLUTIONEXPLAIN SOTHECUSTOMERUNDERSTANDSUSECORRECTTOOLS TOTAKEACTION

TRUST BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. VALIDATE CUSTOMERS FEELINGS
  2. VERIFY CUSTOMER ISSUE BEFORE SOLVING
  3. SPEAK CLEARLY AT A PACE CUSTOMER UNDERSTANDS
  4. CHECK FOR CUSTOMERS UNDERSTANDING
  5. FOCUS ON WHAT WE CAN DO
  6. BE THE EXPERT
  7. SOUND NATURAL/NOT FORCED
  8. SHOW VALUE OF REASON
  9. LISTEN WITH INTENT
  10. BE INVESTED WITH CUSTOMER
  11. GIVE ACCURATE INFORMATION
  12. RESPOND IN MEANINGFUL WAY
  13. SHOW RELEVANCE OF SOLUTION
  14. EXPLAINED REASON BEHIND SOLUTION
  15. BE THE EXPERT
  16. ASK PROBING QUESTIONS
  17. SUMMARIZE ACTIONS TAKEN
  18. BE PERSONABLE
  19. DO NOT USE BANK JARGON BUT LANGUAGE CUSTOMER UNDERSTANDS
  20. CHECK PREVIOUS MEMOS/PRIORITY NOTES
  21. USE LOW EFFORT DURING AND AFTER INTERACTION
  22. PROVIDE THE SOLUTION
  23. EXPLAIN SO THE CUSTOMER UNDERSTANDS
  24. USE CORRECT TOOLS TO TAKE ACTION