ASKPROBINGQUESTIONSSUMMARIZEACTIONSTAKENBE THEEXPERTPROVIDETHESOLUTIONSPEAKCLEARLY AT APACECUSTOMERUNDERSTANDSRESPOND INMEANINGFULWAYSHOWRELEVANCEOFSOLUTIONUSE LOWEFFORTDURING ANDAFTERINTERACTIONEXPLAINEDREASONBEHINDSOLUTIONBE THEEXPERTBEINVESTEDWITHCUSTOMERSHOWVALUEOFREASONUSECORRECTTOOLS TOTAKEACTIONDO NOT USEBANK JARGONBUT LANGUAGECUSTOMERUNDERSTANDSCHECK FORCUSTOMERSUNDERSTANDINGFOCUSON WHATWE CANDOVERIFYCUSTOMERISSUEBEFORESOLVINGBEPERSONABLESOUNDNATURAL/NOTFORCEDLISTENWITHINTENTGIVEACCURATEINFORMATIONEXPLAIN SOTHECUSTOMERUNDERSTANDSVALIDATECUSTOMERSFEELINGSCHECK PREVIOUSMEMOS/PRIORITYNOTESASKPROBINGQUESTIONSSUMMARIZEACTIONSTAKENBE THEEXPERTPROVIDETHESOLUTIONSPEAKCLEARLY AT APACECUSTOMERUNDERSTANDSRESPOND INMEANINGFULWAYSHOWRELEVANCEOFSOLUTIONUSE LOWEFFORTDURING ANDAFTERINTERACTIONEXPLAINEDREASONBEHINDSOLUTIONBE THEEXPERTBEINVESTEDWITHCUSTOMERSHOWVALUEOFREASONUSECORRECTTOOLS TOTAKEACTIONDO NOT USEBANK JARGONBUT LANGUAGECUSTOMERUNDERSTANDSCHECK FORCUSTOMERSUNDERSTANDINGFOCUSON WHATWE CANDOVERIFYCUSTOMERISSUEBEFORESOLVINGBEPERSONABLESOUNDNATURAL/NOTFORCEDLISTENWITHINTENTGIVEACCURATEINFORMATIONEXPLAIN SOTHECUSTOMERUNDERSTANDSVALIDATECUSTOMERSFEELINGSCHECK PREVIOUSMEMOS/PRIORITYNOTES

TRUST BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ASK PROBING QUESTIONS
  2. SUMMARIZE ACTIONS TAKEN
  3. BE THE EXPERT
  4. PROVIDE THE SOLUTION
  5. SPEAK CLEARLY AT A PACE CUSTOMER UNDERSTANDS
  6. RESPOND IN MEANINGFUL WAY
  7. SHOW RELEVANCE OF SOLUTION
  8. USE LOW EFFORT DURING AND AFTER INTERACTION
  9. EXPLAINED REASON BEHIND SOLUTION
  10. BE THE EXPERT
  11. BE INVESTED WITH CUSTOMER
  12. SHOW VALUE OF REASON
  13. USE CORRECT TOOLS TO TAKE ACTION
  14. DO NOT USE BANK JARGON BUT LANGUAGE CUSTOMER UNDERSTANDS
  15. CHECK FOR CUSTOMERS UNDERSTANDING
  16. FOCUS ON WHAT WE CAN DO
  17. VERIFY CUSTOMER ISSUE BEFORE SOLVING
  18. BE PERSONABLE
  19. SOUND NATURAL/NOT FORCED
  20. LISTEN WITH INTENT
  21. GIVE ACCURATE INFORMATION
  22. EXPLAIN SO THE CUSTOMER UNDERSTANDS
  23. VALIDATE CUSTOMERS FEELINGS
  24. CHECK PREVIOUS MEMOS/PRIORITY NOTES