(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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SHOW VALUE OF REASON
BE INVESTED WITH CUSTOMER
RESPOND IN MEANINGFUL WAY
USE CORRECT TOOLS TO TAKE ACTION
CHECK PREVIOUS MEMOS/PRIORITY NOTES
ASK PROBING QUESTIONS
FOCUS ON WHAT WE CAN DO
SUMMARIZE ACTIONS TAKEN
SPEAK CLEARLY AT A PACE CUSTOMER UNDERSTANDS
SHOW RELEVANCE OF SOLUTION
DO NOT USE BANK JARGON BUT LANGUAGE CUSTOMER UNDERSTANDS
