SUMMARIZEACTIONSTAKENLISTENWITHINTENTEXPLAIN SOTHECUSTOMERUNDERSTANDSASKPROBINGQUESTIONSCHECK FORCUSTOMERSUNDERSTANDINGGIVEACCURATEINFORMATIONBE THEEXPERTFOCUSON WHATWE CANDOVERIFYCUSTOMERISSUEBEFORESOLVINGCHECK PREVIOUSMEMOS/PRIORITYNOTESBE THEEXPERTBEINVESTEDWITHCUSTOMERBEPERSONABLEDO NOT USEBANK JARGONBUT LANGUAGECUSTOMERUNDERSTANDSPROVIDETHESOLUTIONRESPOND INMEANINGFULWAYSHOWVALUEOFREASONEXPLAINEDREASONBEHINDSOLUTIONUSE LOWEFFORTDURING ANDAFTERINTERACTIONSPEAKCLEARLY AT APACECUSTOMERUNDERSTANDSSHOWRELEVANCEOFSOLUTIONVALIDATECUSTOMERSFEELINGSUSECORRECTTOOLS TOTAKEACTIONSOUNDNATURAL/NOTFORCEDSUMMARIZEACTIONSTAKENLISTENWITHINTENTEXPLAIN SOTHECUSTOMERUNDERSTANDSASKPROBINGQUESTIONSCHECK FORCUSTOMERSUNDERSTANDINGGIVEACCURATEINFORMATIONBE THEEXPERTFOCUSON WHATWE CANDOVERIFYCUSTOMERISSUEBEFORESOLVINGCHECK PREVIOUSMEMOS/PRIORITYNOTESBE THEEXPERTBEINVESTEDWITHCUSTOMERBEPERSONABLEDO NOT USEBANK JARGONBUT LANGUAGECUSTOMERUNDERSTANDSPROVIDETHESOLUTIONRESPOND INMEANINGFULWAYSHOWVALUEOFREASONEXPLAINEDREASONBEHINDSOLUTIONUSE LOWEFFORTDURING ANDAFTERINTERACTIONSPEAKCLEARLY AT APACECUSTOMERUNDERSTANDSSHOWRELEVANCEOFSOLUTIONVALIDATECUSTOMERSFEELINGSUSECORRECTTOOLS TOTAKEACTIONSOUNDNATURAL/NOTFORCED

TRUST BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SUMMARIZE ACTIONS TAKEN
  2. LISTEN WITH INTENT
  3. EXPLAIN SO THE CUSTOMER UNDERSTANDS
  4. ASK PROBING QUESTIONS
  5. CHECK FOR CUSTOMERS UNDERSTANDING
  6. GIVE ACCURATE INFORMATION
  7. BE THE EXPERT
  8. FOCUS ON WHAT WE CAN DO
  9. VERIFY CUSTOMER ISSUE BEFORE SOLVING
  10. CHECK PREVIOUS MEMOS/PRIORITY NOTES
  11. BE THE EXPERT
  12. BE INVESTED WITH CUSTOMER
  13. BE PERSONABLE
  14. DO NOT USE BANK JARGON BUT LANGUAGE CUSTOMER UNDERSTANDS
  15. PROVIDE THE SOLUTION
  16. RESPOND IN MEANINGFUL WAY
  17. SHOW VALUE OF REASON
  18. EXPLAINED REASON BEHIND SOLUTION
  19. USE LOW EFFORT DURING AND AFTER INTERACTION
  20. SPEAK CLEARLY AT A PACE CUSTOMER UNDERSTANDS
  21. SHOW RELEVANCE OF SOLUTION
  22. VALIDATE CUSTOMERS FEELINGS
  23. USE CORRECT TOOLS TO TAKE ACTION
  24. SOUND NATURAL/NOT FORCED