FOCUSON WHATWE CANDOUSECORRECTTOOLS TOTAKEACTIONEXPLAIN SOTHECUSTOMERUNDERSTANDSSOUNDNATURAL/NOTFORCEDDO NOT USEBANK JARGONBUT LANGUAGECUSTOMERUNDERSTANDSSUMMARIZEACTIONSTAKENBEPERSONABLEEXPLAINEDREASONBEHINDSOLUTIONPROVIDETHESOLUTIONSHOWVALUEOFREASONUSE LOWEFFORTDURING ANDAFTERINTERACTIONSHOWRELEVANCEOFSOLUTIONBEINVESTEDWITHCUSTOMERCHECK FORCUSTOMERSUNDERSTANDINGSPEAKCLEARLY AT APACECUSTOMERUNDERSTANDSASKPROBINGQUESTIONSVALIDATECUSTOMERSFEELINGSLISTENWITHINTENTGIVEACCURATEINFORMATIONCHECK PREVIOUSMEMOS/PRIORITYNOTESBE THEEXPERTRESPOND INMEANINGFULWAYBE THEEXPERTVERIFYCUSTOMERISSUEBEFORESOLVINGFOCUSON WHATWE CANDOUSECORRECTTOOLS TOTAKEACTIONEXPLAIN SOTHECUSTOMERUNDERSTANDSSOUNDNATURAL/NOTFORCEDDO NOT USEBANK JARGONBUT LANGUAGECUSTOMERUNDERSTANDSSUMMARIZEACTIONSTAKENBEPERSONABLEEXPLAINEDREASONBEHINDSOLUTIONPROVIDETHESOLUTIONSHOWVALUEOFREASONUSE LOWEFFORTDURING ANDAFTERINTERACTIONSHOWRELEVANCEOFSOLUTIONBEINVESTEDWITHCUSTOMERCHECK FORCUSTOMERSUNDERSTANDINGSPEAKCLEARLY AT APACECUSTOMERUNDERSTANDSASKPROBINGQUESTIONSVALIDATECUSTOMERSFEELINGSLISTENWITHINTENTGIVEACCURATEINFORMATIONCHECK PREVIOUSMEMOS/PRIORITYNOTESBE THEEXPERTRESPOND INMEANINGFULWAYBE THEEXPERTVERIFYCUSTOMERISSUEBEFORESOLVING

TRUST BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. FOCUS ON WHAT WE CAN DO
  2. USE CORRECT TOOLS TO TAKE ACTION
  3. EXPLAIN SO THE CUSTOMER UNDERSTANDS
  4. SOUND NATURAL/NOT FORCED
  5. DO NOT USE BANK JARGON BUT LANGUAGE CUSTOMER UNDERSTANDS
  6. SUMMARIZE ACTIONS TAKEN
  7. BE PERSONABLE
  8. EXPLAINED REASON BEHIND SOLUTION
  9. PROVIDE THE SOLUTION
  10. SHOW VALUE OF REASON
  11. USE LOW EFFORT DURING AND AFTER INTERACTION
  12. SHOW RELEVANCE OF SOLUTION
  13. BE INVESTED WITH CUSTOMER
  14. CHECK FOR CUSTOMERS UNDERSTANDING
  15. SPEAK CLEARLY AT A PACE CUSTOMER UNDERSTANDS
  16. ASK PROBING QUESTIONS
  17. VALIDATE CUSTOMERS FEELINGS
  18. LISTEN WITH INTENT
  19. GIVE ACCURATE INFORMATION
  20. CHECK PREVIOUS MEMOS/PRIORITY NOTES
  21. BE THE EXPERT
  22. RESPOND IN MEANINGFUL WAY
  23. BE THE EXPERT
  24. VERIFY CUSTOMER ISSUE BEFORE SOLVING