(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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SOUND NATURAL/NOT FORCED
USE CORRECT TOOLS TO TAKE ACTION
SPEAK CLEARLY AT A PACE CUSTOMER UNDERSTANDS
USE LOW EFFORT DURING AND AFTER INTERACTION
FOCUS ON WHAT WE CAN DO
VERIFY CUSTOMER ISSUE BEFORE SOLVING
CHECK FOR CUSTOMERS UNDERSTANDING
SHOW VALUE OF REASON
EXPLAIN SO THE CUSTOMER UNDERSTANDS
LISTEN WITH INTENT
EXPLAINED REASON BEHIND SOLUTION
DO NOT USE BANK JARGON BUT LANGUAGE CUSTOMER UNDERSTANDS
