(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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CHECK FOR CUSTOMERS UNDERSTANDING
CHECK PREVIOUS MEMOS/PRIORITY NOTES
ASK PROBING QUESTIONS
SOUND NATURAL/NOT FORCED
SHOW VALUE OF REASON
USE CORRECT TOOLS TO TAKE ACTION
FOCUS ON WHAT WE CAN DO
RESPOND IN MEANINGFUL WAY
SUMMARIZE ACTIONS TAKEN
BE PERSONABLE
SPEAK CLEARLY AT A PACE CUSTOMER UNDERSTANDS
SHOW RELEVANCE OF SOLUTION
USE LOW EFFORT DURING AND AFTER INTERACTION
PROVIDE THE SOLUTION
EXPLAIN SO THE CUSTOMER UNDERSTANDS
DO NOT USE BANK JARGON BUT LANGUAGE CUSTOMER UNDERSTANDS
