(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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SHOW VALUE OF REASON
PROVIDE THE SOLUTION
USE LOW EFFORT DURING AND AFTER INTERACTION
FOCUS ON WHAT WE CAN DO
EXPLAIN SO THE CUSTOMER UNDERSTANDS
SUMMARIZE ACTIONS TAKEN
BE THE EXPERT
VERIFY CUSTOMER ISSUE BEFORE SOLVING
BE INVESTED WITH CUSTOMER
SPEAK CLEARLY AT A PACE CUSTOMER UNDERSTANDS
BE PERSONABLE
SHOW RELEVANCE OF SOLUTION
GIVE ACCURATE INFORMATION
USE CORRECT TOOLS TO TAKE ACTION
CHECK FOR CUSTOMERS UNDERSTANDING
SOUND NATURAL/NOT FORCED
ASK PROBING QUESTIONS
VALIDATE CUSTOMERS FEELINGS
CHECK PREVIOUS MEMOS/PRIORITY NOTES
LISTEN WITH INTENT
EXPLAINED REASON BEHIND SOLUTION
RESPOND IN MEANINGFUL WAY
BE THE EXPERT
DO NOT USE BANK JARGON BUT LANGUAGE CUSTOMER UNDERSTANDS
