BE THEEXPERTASKPROBINGQUESTIONSVERIFYCUSTOMERISSUEBEFORESOLVINGEXPLAINEDREASONBEHINDSOLUTIONGIVEACCURATEINFORMATIONRESPOND INMEANINGFULWAYFOCUSON WHATWE CANDOEXPLAIN SOTHECUSTOMERUNDERSTANDSUSE LOWEFFORTDURING ANDAFTERINTERACTIONSHOWVALUEOFREASONDO NOT USEBANK JARGONBUT LANGUAGECUSTOMERUNDERSTANDSUSECORRECTTOOLS TOTAKEACTIONCHECK PREVIOUSMEMOS/PRIORITYNOTESVALIDATECUSTOMERSFEELINGSSUMMARIZEACTIONSTAKENBEINVESTEDWITHCUSTOMERLISTENWITHINTENTSHOWRELEVANCEOFSOLUTIONBEPERSONABLECHECK FORCUSTOMERSUNDERSTANDINGSPEAKCLEARLY AT APACECUSTOMERUNDERSTANDSPROVIDETHESOLUTIONBE THEEXPERTSOUNDNATURAL/NOTFORCEDBE THEEXPERTASKPROBINGQUESTIONSVERIFYCUSTOMERISSUEBEFORESOLVINGEXPLAINEDREASONBEHINDSOLUTIONGIVEACCURATEINFORMATIONRESPOND INMEANINGFULWAYFOCUSON WHATWE CANDOEXPLAIN SOTHECUSTOMERUNDERSTANDSUSE LOWEFFORTDURING ANDAFTERINTERACTIONSHOWVALUEOFREASONDO NOT USEBANK JARGONBUT LANGUAGECUSTOMERUNDERSTANDSUSECORRECTTOOLS TOTAKEACTIONCHECK PREVIOUSMEMOS/PRIORITYNOTESVALIDATECUSTOMERSFEELINGSSUMMARIZEACTIONSTAKENBEINVESTEDWITHCUSTOMERLISTENWITHINTENTSHOWRELEVANCEOFSOLUTIONBEPERSONABLECHECK FORCUSTOMERSUNDERSTANDINGSPEAKCLEARLY AT APACECUSTOMERUNDERSTANDSPROVIDETHESOLUTIONBE THEEXPERTSOUNDNATURAL/NOTFORCED

TRUST BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. BE THE EXPERT
  2. ASK PROBING QUESTIONS
  3. VERIFY CUSTOMER ISSUE BEFORE SOLVING
  4. EXPLAINED REASON BEHIND SOLUTION
  5. GIVE ACCURATE INFORMATION
  6. RESPOND IN MEANINGFUL WAY
  7. FOCUS ON WHAT WE CAN DO
  8. EXPLAIN SO THE CUSTOMER UNDERSTANDS
  9. USE LOW EFFORT DURING AND AFTER INTERACTION
  10. SHOW VALUE OF REASON
  11. DO NOT USE BANK JARGON BUT LANGUAGE CUSTOMER UNDERSTANDS
  12. USE CORRECT TOOLS TO TAKE ACTION
  13. CHECK PREVIOUS MEMOS/PRIORITY NOTES
  14. VALIDATE CUSTOMERS FEELINGS
  15. SUMMARIZE ACTIONS TAKEN
  16. BE INVESTED WITH CUSTOMER
  17. LISTEN WITH INTENT
  18. SHOW RELEVANCE OF SOLUTION
  19. BE PERSONABLE
  20. CHECK FOR CUSTOMERS UNDERSTANDING
  21. SPEAK CLEARLY AT A PACE CUSTOMER UNDERSTANDS
  22. PROVIDE THE SOLUTION
  23. BE THE EXPERT
  24. SOUND NATURAL/NOT FORCED