This bingo card has a free space and 24 words: EXPLAINED REASON BEHIND SOLUTION, SOUND NATURAL/NOT FORCED, LISTEN WITH INTENT, USE CORRECT TOOLS TO TAKE ACTION, BE THE EXPERT, SHOW VALUE OF REASON, VALIDATE CUSTOMERS FEELINGS, CHECK PREVIOUS MEMOS/PRIORITY NOTES, USE LOW EFFORT DURING AND AFTER INTERACTION, SPEAK CLEARLY AT A PACE CUSTOMER UNDERSTANDS, SHOW RELEVANCE OF SOLUTION, BE PERSONABLE, GIVE ACCURATE INFORMATION, CHECK FOR CUSTOMERS UNDERSTANDING, EXPLAIN SO THE CUSTOMER UNDERSTANDS, BE INVESTED WITH CUSTOMER, ASK PROBING QUESTIONS, FOCUS ON WHAT WE CAN DO, SUMMARIZE ACTIONS TAKEN, DO NOT USE BANK JARGON BUT LANGUAGE CUSTOMER UNDERSTANDS, RESPOND IN MEANINGFUL WAY, VERIFY CUSTOMER ISSUE BEFORE SOLVING, PROVIDE THE SOLUTION and BE THE EXPERT.
⚠ This card has duplicate items: BE THE EXPERT (2)
Customer Effort BINGO | Customer Effort BINGO | Customer Effort BINGO | Customer Effort BINGO | Customer Effort BINGO
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