Asks tospeakwithmanagerIs havingtroublewithtechnologyGets ourcompany'snamewrongcalls 3times inone dayThinkswe offer30 yearsGets weirdwhen youask foremailReversemortgageDQAsksabouttaxesRequestsnew IMfor noreasonComplainsabout nothearing from IMwhen IM hasreached out alotInterruptsyou afterasking aquestion"I don'twant toput mysocial in"Calls andhangs upwithoutspeaking"What isthepayback?"Has neverbeen toourwebsiteSays yournameincorrectlyCalls ita loan"What'stheinterest?"Closed/lostdoesn'trememberapplyingFromineligblestateWants tospeak withIM withoutprequalifyingCalls andacts like theyhave nevercalled inbefore"Does asoft pullhurt myscore?"Thinks weare rocketmortgageAsks tospeakwithmanagerIs havingtroublewithtechnologyGets ourcompany'snamewrongcalls 3times inone dayThinkswe offer30 yearsGets weirdwhen youask foremailReversemortgageDQAsksabouttaxesRequestsnew IMfor noreasonComplainsabout nothearing from IMwhen IM hasreached out alotInterruptsyou afterasking aquestion"I don'twant toput mysocial in"Calls andhangs upwithoutspeaking"What isthepayback?"Has neverbeen toourwebsiteSays yournameincorrectlyCalls ita loan"What'stheinterest?"Closed/lostdoesn'trememberapplyingFromineligblestateWants tospeak withIM withoutprequalifyingCalls andacts like theyhave nevercalled inbefore"Does asoft pullhurt myscore?"Thinks weare rocketmortgage

Homeowner Support Specialist - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asks to speak with manager
  2. Is having trouble with technology
  3. Gets our company's name wrong
  4. calls 3 times in one day
  5. Thinks we offer 30 years
  6. Gets weird when you ask for email
  7. Reverse mortgage DQ
  8. Asks about taxes
  9. Requests new IM for no reason
  10. Complains about not hearing from IM when IM has reached out a lot
  11. Interrupts you after asking a question
  12. "I don't want to put my social in"
  13. Calls and hangs up without speaking
  14. "What is the payback?"
  15. Has never been to our website
  16. Says your name incorrectly
  17. Calls it a loan
  18. "What's the interest?"
  19. Closed/lost doesn't remember applying
  20. From ineligble state
  21. Wants to speak with IM without prequalifying
  22. Calls and acts like they have never called in before
  23. "Does a soft pull hurt my score?"
  24. Thinks we are rocket mortgage