Gets weirdwhen youask foremailSays yournameincorrectlyHas neverbeen toourwebsiteRequestsnew IMfor noreason"I don'twant toput mysocial in"AsksabouttaxesGets ourcompany'snamewrongIs havingtroublewithtechnology"What isthepayback?"Calls andacts like theyhave nevercalled inbeforeThinks weare rocketmortgageInterruptsyou afterasking aquestioncalls 3times inone dayCalls andhangs upwithoutspeakingFromineligblestateThinkswe offer30 yearsWants tospeak withIM withoutprequalifyingCalls ita loanAsks tospeakwithmanagerComplainsabout nothearing from IMwhen IM hasreached out alot"Does asoft pullhurt myscore?"Closed/lostdoesn'trememberapplyingReversemortgageDQ"What'stheinterest?"Gets weirdwhen youask foremailSays yournameincorrectlyHas neverbeen toourwebsiteRequestsnew IMfor noreason"I don'twant toput mysocial in"AsksabouttaxesGets ourcompany'snamewrongIs havingtroublewithtechnology"What isthepayback?"Calls andacts like theyhave nevercalled inbeforeThinks weare rocketmortgageInterruptsyou afterasking aquestioncalls 3times inone dayCalls andhangs upwithoutspeakingFromineligblestateThinkswe offer30 yearsWants tospeak withIM withoutprequalifyingCalls ita loanAsks tospeakwithmanagerComplainsabout nothearing from IMwhen IM hasreached out alot"Does asoft pullhurt myscore?"Closed/lostdoesn'trememberapplyingReversemortgageDQ"What'stheinterest?"

Homeowner Support Specialist - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Gets weird when you ask for email
  2. Says your name incorrectly
  3. Has never been to our website
  4. Requests new IM for no reason
  5. "I don't want to put my social in"
  6. Asks about taxes
  7. Gets our company's name wrong
  8. Is having trouble with technology
  9. "What is the payback?"
  10. Calls and acts like they have never called in before
  11. Thinks we are rocket mortgage
  12. Interrupts you after asking a question
  13. calls 3 times in one day
  14. Calls and hangs up without speaking
  15. From ineligble state
  16. Thinks we offer 30 years
  17. Wants to speak with IM without prequalifying
  18. Calls it a loan
  19. Asks to speak with manager
  20. Complains about not hearing from IM when IM has reached out a lot
  21. "Does a soft pull hurt my score?"
  22. Closed/lost doesn't remember applying
  23. Reverse mortgage DQ
  24. "What's the interest?"