Requestsnew IMfor noreasonClosed/lostdoesn'trememberapplyingFromineligblestate"What'stheinterest?"Calls andhangs upwithoutspeaking"I don'twant toput mysocial in"calls 3times inone dayComplainsabout nothearing from IMwhen IM hasreached out alotThinks weare rocketmortgageHas neverbeen toourwebsiteWants tospeak withIM withoutprequalifying"What isthepayback?"Gets ourcompany'snamewrongCalls andacts like theyhave nevercalled inbeforeReversemortgageDQAsksabouttaxes"Does asoft pullhurt myscore?"Thinkswe offer30 yearsInterruptsyou afterasking aquestionSays yournameincorrectlyAsks tospeakwithmanagerCalls ita loanGets weirdwhen youask foremailIs havingtroublewithtechnologyRequestsnew IMfor noreasonClosed/lostdoesn'trememberapplyingFromineligblestate"What'stheinterest?"Calls andhangs upwithoutspeaking"I don'twant toput mysocial in"calls 3times inone dayComplainsabout nothearing from IMwhen IM hasreached out alotThinks weare rocketmortgageHas neverbeen toourwebsiteWants tospeak withIM withoutprequalifying"What isthepayback?"Gets ourcompany'snamewrongCalls andacts like theyhave nevercalled inbeforeReversemortgageDQAsksabouttaxes"Does asoft pullhurt myscore?"Thinkswe offer30 yearsInterruptsyou afterasking aquestionSays yournameincorrectlyAsks tospeakwithmanagerCalls ita loanGets weirdwhen youask foremailIs havingtroublewithtechnology

Homeowner Support Specialist - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Requests new IM for no reason
  2. Closed/lost doesn't remember applying
  3. From ineligble state
  4. "What's the interest?"
  5. Calls and hangs up without speaking
  6. "I don't want to put my social in"
  7. calls 3 times in one day
  8. Complains about not hearing from IM when IM has reached out a lot
  9. Thinks we are rocket mortgage
  10. Has never been to our website
  11. Wants to speak with IM without prequalifying
  12. "What is the payback?"
  13. Gets our company's name wrong
  14. Calls and acts like they have never called in before
  15. Reverse mortgage DQ
  16. Asks about taxes
  17. "Does a soft pull hurt my score?"
  18. Thinks we offer 30 years
  19. Interrupts you after asking a question
  20. Says your name incorrectly
  21. Asks to speak with manager
  22. Calls it a loan
  23. Gets weird when you ask for email
  24. Is having trouble with technology