Homeowner Support Specialist

Homeowner Support Specialist Bingo Card
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This bingo card has a free space and 24 words: Calls it a loan, From ineligble state, Reverse mortgage DQ, Asks to speak with manager, Says your name incorrectly, Complains about not hearing from IM when IM has reached out a lot, Calls and hangs up without speaking, "What's the interest?", Thinks we are rocket mortgage, Requests new IM for no reason, "What is the payback?", "I don't want to put my social in", Asks about taxes, "Does a soft pull hurt my score?", Calls and acts like they have never called in before, Gets weird when you ask for email, Is having trouble with technology, Interrupts you after asking a question, Wants to speak with IM without prequalifying, calls 3 times in one day, Closed/lost doesn't remember applying, Has never been to our website, Gets our company's name wrong and Thinks we offer 30 years.

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