Find asolutionI’m sosorrythat’shappenedI canhelp youwith thatFollowUpIt’s mypleasureYourfeedback isreallyimportant tousThat’sabsolutelyunderstandable Don’t takeitpersonallyThankyou forletting usknowIappreciateyourpatienceWhat wouldbe the bestoption foryou?Is thereanythingelse I canhelp youwith? A goodattitudehelps calmthe situationListencarefullyI cancompletelyunderstandStaypositiveshowempathyFind asolutionI’m sosorrythat’shappenedI canhelp youwith thatFollowUpIt’s mypleasureYourfeedback isreallyimportant tousThat’sabsolutelyunderstandable Don’t takeitpersonallyThankyou forletting usknowIappreciateyourpatienceWhat wouldbe the bestoption foryou?Is thereanythingelse I canhelp youwith? A goodattitudehelps calmthe situationListencarefullyI cancompletelyunderstandStaypositiveshowempathy

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Find a solution
  2. I’m so sorry that’s happened
  3. I can help you with that
  4. Follow Up
  5. It’s my pleasure
  6. Your feedback is really important to us
  7. That’s absolutely understandable
  8. Don’t take it personally
  9. Thank you for letting us know
  10. I appreciate your patience
  11. What would be the best option for you?
  12. Is there anything else I can help you with?
  13. A good attitude helps calm the situation
  14. Listen carefully
  15. I can completely understand
  16. Stay positive
  17. show empathy