Don’t takeitpersonallyThat’sabsolutelyunderstandable IappreciateyourpatienceIs thereanythingelse I canhelp youwith? StaypositiveshowempathyI cancompletelyunderstandFind asolutionIt’s mypleasureA goodattitudehelps calmthe situationYourfeedback isreallyimportant tousThankyou forletting usknowI canhelp youwith thatFollowUpWhat wouldbe the bestoption foryou?ListencarefullyI’m sosorrythat’shappenedDon’t takeitpersonallyThat’sabsolutelyunderstandable IappreciateyourpatienceIs thereanythingelse I canhelp youwith? StaypositiveshowempathyI cancompletelyunderstandFind asolutionIt’s mypleasureA goodattitudehelps calmthe situationYourfeedback isreallyimportant tousThankyou forletting usknowI canhelp youwith thatFollowUpWhat wouldbe the bestoption foryou?ListencarefullyI’m sosorrythat’shappened

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Don’t take it personally
  2. That’s absolutely understandable
  3. I appreciate your patience
  4. Is there anything else I can help you with?
  5. Stay positive
  6. show empathy
  7. I can completely understand
  8. Find a solution
  9. It’s my pleasure
  10. A good attitude helps calm the situation
  11. Your feedback is really important to us
  12. Thank you for letting us know
  13. I can help you with that
  14. Follow Up
  15. What would be the best option for you?
  16. Listen carefully
  17. I’m so sorry that’s happened