That’sabsolutelyunderstandable I canhelp youwith thatA goodattitudehelps calmthe situationFind asolutionDon’t takeitpersonallyYourfeedback isreallyimportant tousIt’s mypleasureI’m sosorrythat’shappenedStaypositiveFollowUpIappreciateyourpatienceWhat wouldbe the bestoption foryou?ListencarefullyIs thereanythingelse I canhelp youwith? I cancompletelyunderstandshowempathyThankyou forletting usknowThat’sabsolutelyunderstandable I canhelp youwith thatA goodattitudehelps calmthe situationFind asolutionDon’t takeitpersonallyYourfeedback isreallyimportant tousIt’s mypleasureI’m sosorrythat’shappenedStaypositiveFollowUpIappreciateyourpatienceWhat wouldbe the bestoption foryou?ListencarefullyIs thereanythingelse I canhelp youwith? I cancompletelyunderstandshowempathyThankyou forletting usknow

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. That’s absolutely understandable
  2. I can help you with that
  3. A good attitude helps calm the situation
  4. Find a solution
  5. Don’t take it personally
  6. Your feedback is really important to us
  7. It’s my pleasure
  8. I’m so sorry that’s happened
  9. Stay positive
  10. Follow Up
  11. I appreciate your patience
  12. What would be the best option for you?
  13. Listen carefully
  14. Is there anything else I can help you with?
  15. I can completely understand
  16. show empathy
  17. Thank you for letting us know