Yourfeedback isreallyimportant tousI cancompletelyunderstandFind asolutionA goodattitudehelps calmthe situationIappreciateyourpatienceFollowUpThat’sabsolutelyunderstandable I canhelp youwith thatWhat wouldbe the bestoption foryou?ListencarefullyshowempathyI’m sosorrythat’shappenedDon’t takeitpersonallyIt’s mypleasureIs thereanythingelse I canhelp youwith? Thankyou forletting usknowStaypositiveYourfeedback isreallyimportant tousI cancompletelyunderstandFind asolutionA goodattitudehelps calmthe situationIappreciateyourpatienceFollowUpThat’sabsolutelyunderstandable I canhelp youwith thatWhat wouldbe the bestoption foryou?ListencarefullyshowempathyI’m sosorrythat’shappenedDon’t takeitpersonallyIt’s mypleasureIs thereanythingelse I canhelp youwith? Thankyou forletting usknowStaypositive

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Your feedback is really important to us
  2. I can completely understand
  3. Find a solution
  4. A good attitude helps calm the situation
  5. I appreciate your patience
  6. Follow Up
  7. That’s absolutely understandable
  8. I can help you with that
  9. What would be the best option for you?
  10. Listen carefully
  11. show empathy
  12. I’m so sorry that’s happened
  13. Don’t take it personally
  14. It’s my pleasure
  15. Is there anything else I can help you with?
  16. Thank you for letting us know
  17. Stay positive