What wouldbe the bestoption foryou?It’s mypleasureFind asolutionI’m sosorrythat’shappenedFollowUpI cancompletelyunderstandDon’t takeitpersonallyThat’sabsolutelyunderstandable IappreciateyourpatienceThankyou forletting usknowIs thereanythingelse I canhelp youwith? A goodattitudehelps calmthe situationI canhelp youwith thatshowempathyStaypositiveYourfeedback isreallyimportant tousListencarefullyWhat wouldbe the bestoption foryou?It’s mypleasureFind asolutionI’m sosorrythat’shappenedFollowUpI cancompletelyunderstandDon’t takeitpersonallyThat’sabsolutelyunderstandable IappreciateyourpatienceThankyou forletting usknowIs thereanythingelse I canhelp youwith? A goodattitudehelps calmthe situationI canhelp youwith thatshowempathyStaypositiveYourfeedback isreallyimportant tousListencarefully

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What would be the best option for you?
  2. It’s my pleasure
  3. Find a solution
  4. I’m so sorry that’s happened
  5. Follow Up
  6. I can completely understand
  7. Don’t take it personally
  8. That’s absolutely understandable
  9. I appreciate your patience
  10. Thank you for letting us know
  11. Is there anything else I can help you with?
  12. A good attitude helps calm the situation
  13. I can help you with that
  14. show empathy
  15. Stay positive
  16. Your feedback is really important to us
  17. Listen carefully