Yourfeedback isreallyimportant tousDon’t takeitpersonallyFollowUpA goodattitudehelps calmthe situationThankyou forletting usknowThat’sabsolutelyunderstandable ListencarefullyStaypositiveI’m sosorrythat’shappenedWhat wouldbe the bestoption foryou?showempathyIappreciateyourpatienceFind asolutionI canhelp youwith thatIt’s mypleasureI cancompletelyunderstandIs thereanythingelse I canhelp youwith? Yourfeedback isreallyimportant tousDon’t takeitpersonallyFollowUpA goodattitudehelps calmthe situationThankyou forletting usknowThat’sabsolutelyunderstandable ListencarefullyStaypositiveI’m sosorrythat’shappenedWhat wouldbe the bestoption foryou?showempathyIappreciateyourpatienceFind asolutionI canhelp youwith thatIt’s mypleasureI cancompletelyunderstandIs thereanythingelse I canhelp youwith? 

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Your feedback is really important to us
  2. Don’t take it personally
  3. Follow Up
  4. A good attitude helps calm the situation
  5. Thank you for letting us know
  6. That’s absolutely understandable
  7. Listen carefully
  8. Stay positive
  9. I’m so sorry that’s happened
  10. What would be the best option for you?
  11. show empathy
  12. I appreciate your patience
  13. Find a solution
  14. I can help you with that
  15. It’s my pleasure
  16. I can completely understand
  17. Is there anything else I can help you with?