ListencarefullyStaypositiveIs thereanythingelse I canhelp youwith? Yourfeedback isreallyimportant tousDon’t takeitpersonallyI canhelp youwith thatI cancompletelyunderstandWhat wouldbe the bestoption foryou?FollowUpshowempathyThat’sabsolutelyunderstandable I’m sosorrythat’shappenedFind asolutionThankyou forletting usknowIappreciateyourpatienceA goodattitudehelps calmthe situationIt’s mypleasureListencarefullyStaypositiveIs thereanythingelse I canhelp youwith? Yourfeedback isreallyimportant tousDon’t takeitpersonallyI canhelp youwith thatI cancompletelyunderstandWhat wouldbe the bestoption foryou?FollowUpshowempathyThat’sabsolutelyunderstandable I’m sosorrythat’shappenedFind asolutionThankyou forletting usknowIappreciateyourpatienceA goodattitudehelps calmthe situationIt’s mypleasure

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Listen carefully
  2. Stay positive
  3. Is there anything else I can help you with?
  4. Your feedback is really important to us
  5. Don’t take it personally
  6. I can help you with that
  7. I can completely understand
  8. What would be the best option for you?
  9. Follow Up
  10. show empathy
  11. That’s absolutely understandable
  12. I’m so sorry that’s happened
  13. Find a solution
  14. Thank you for letting us know
  15. I appreciate your patience
  16. A good attitude helps calm the situation
  17. It’s my pleasure