I’m sosorrythat’shappenedshowempathyIs thereanythingelse I canhelp youwith? That’sabsolutelyunderstandable Don’t takeitpersonallyYourfeedback isreallyimportant tousThankyou forletting usknowListencarefullyFollowUpStaypositiveIt’s mypleasureA goodattitudehelps calmthe situationI canhelp youwith thatWhat wouldbe the bestoption foryou?I cancompletelyunderstandFind asolutionIappreciateyourpatienceI’m sosorrythat’shappenedshowempathyIs thereanythingelse I canhelp youwith? That’sabsolutelyunderstandable Don’t takeitpersonallyYourfeedback isreallyimportant tousThankyou forletting usknowListencarefullyFollowUpStaypositiveIt’s mypleasureA goodattitudehelps calmthe situationI canhelp youwith thatWhat wouldbe the bestoption foryou?I cancompletelyunderstandFind asolutionIappreciateyourpatience

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I’m so sorry that’s happened
  2. show empathy
  3. Is there anything else I can help you with?
  4. That’s absolutely understandable
  5. Don’t take it personally
  6. Your feedback is really important to us
  7. Thank you for letting us know
  8. Listen carefully
  9. Follow Up
  10. Stay positive
  11. It’s my pleasure
  12. A good attitude helps calm the situation
  13. I can help you with that
  14. What would be the best option for you?
  15. I can completely understand
  16. Find a solution
  17. I appreciate your patience