Don’t takeitpersonallyWhat wouldbe the bestoption foryou?ListencarefullyFind asolutionI cancompletelyunderstandI’m sosorrythat’shappenedI canhelp youwith thatA goodattitudehelps calmthe situationThankyou forletting usknowThat’sabsolutelyunderstandable showempathyFollowUpIappreciateyourpatienceStaypositiveIt’s mypleasureIs thereanythingelse I canhelp youwith? Yourfeedback isreallyimportant tousDon’t takeitpersonallyWhat wouldbe the bestoption foryou?ListencarefullyFind asolutionI cancompletelyunderstandI’m sosorrythat’shappenedI canhelp youwith thatA goodattitudehelps calmthe situationThankyou forletting usknowThat’sabsolutelyunderstandable showempathyFollowUpIappreciateyourpatienceStaypositiveIt’s mypleasureIs thereanythingelse I canhelp youwith? Yourfeedback isreallyimportant tous

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Don’t take it personally
  2. What would be the best option for you?
  3. Listen carefully
  4. Find a solution
  5. I can completely understand
  6. I’m so sorry that’s happened
  7. I can help you with that
  8. A good attitude helps calm the situation
  9. Thank you for letting us know
  10. That’s absolutely understandable
  11. show empathy
  12. Follow Up
  13. I appreciate your patience
  14. Stay positive
  15. It’s my pleasure
  16. Is there anything else I can help you with?
  17. Your feedback is really important to us