I’m sosorrythat’shappenedStaypositiveDon’t takeitpersonallyYourfeedback isreallyimportant tousThankyou forletting usknowFollowUpThat’sabsolutelyunderstandable I canhelp youwith thatIt’s mypleasureIs thereanythingelse I canhelp youwith? A goodattitudehelps calmthe situationListencarefullyI cancompletelyunderstandshowempathyFind asolutionWhat wouldbe the bestoption foryou?IappreciateyourpatienceI’m sosorrythat’shappenedStaypositiveDon’t takeitpersonallyYourfeedback isreallyimportant tousThankyou forletting usknowFollowUpThat’sabsolutelyunderstandable I canhelp youwith thatIt’s mypleasureIs thereanythingelse I canhelp youwith? A goodattitudehelps calmthe situationListencarefullyI cancompletelyunderstandshowempathyFind asolutionWhat wouldbe the bestoption foryou?Iappreciateyourpatience

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I’m so sorry that’s happened
  2. Stay positive
  3. Don’t take it personally
  4. Your feedback is really important to us
  5. Thank you for letting us know
  6. Follow Up
  7. That’s absolutely understandable
  8. I can help you with that
  9. It’s my pleasure
  10. Is there anything else I can help you with?
  11. A good attitude helps calm the situation
  12. Listen carefully
  13. I can completely understand
  14. show empathy
  15. Find a solution
  16. What would be the best option for you?
  17. I appreciate your patience