What wouldbe the bestoption foryou?Thankyou forletting usknowI’m sosorrythat’shappenedshowempathyThat’sabsolutelyunderstandable I cancompletelyunderstandStaypositiveFind asolutionFollowUpYourfeedback isreallyimportant tousIappreciateyourpatienceListencarefullyA goodattitudehelps calmthe situationI canhelp youwith thatIt’s mypleasureDon’t takeitpersonallyIs thereanythingelse I canhelp youwith? What wouldbe the bestoption foryou?Thankyou forletting usknowI’m sosorrythat’shappenedshowempathyThat’sabsolutelyunderstandable I cancompletelyunderstandStaypositiveFind asolutionFollowUpYourfeedback isreallyimportant tousIappreciateyourpatienceListencarefullyA goodattitudehelps calmthe situationI canhelp youwith thatIt’s mypleasureDon’t takeitpersonallyIs thereanythingelse I canhelp youwith? 

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What would be the best option for you?
  2. Thank you for letting us know
  3. I’m so sorry that’s happened
  4. show empathy
  5. That’s absolutely understandable
  6. I can completely understand
  7. Stay positive
  8. Find a solution
  9. Follow Up
  10. Your feedback is really important to us
  11. I appreciate your patience
  12. Listen carefully
  13. A good attitude helps calm the situation
  14. I can help you with that
  15. It’s my pleasure
  16. Don’t take it personally
  17. Is there anything else I can help you with?