IappreciateyourpatienceIt’s mypleasureFind asolutionI’m sosorrythat’shappenedThankyou forletting usknowA goodattitudehelps calmthe situationDon’t takeitpersonallyStaypositiveI cancompletelyunderstandI canhelp youwith thatListencarefullyYourfeedback isreallyimportant tousThat’sabsolutelyunderstandable What wouldbe the bestoption foryou?showempathyFollowUpIs thereanythingelse I canhelp youwith? IappreciateyourpatienceIt’s mypleasureFind asolutionI’m sosorrythat’shappenedThankyou forletting usknowA goodattitudehelps calmthe situationDon’t takeitpersonallyStaypositiveI cancompletelyunderstandI canhelp youwith thatListencarefullyYourfeedback isreallyimportant tousThat’sabsolutelyunderstandable What wouldbe the bestoption foryou?showempathyFollowUpIs thereanythingelse I canhelp youwith? 

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
  1. I appreciate your patience
  2. It’s my pleasure
  3. Find a solution
  4. I’m so sorry that’s happened
  5. Thank you for letting us know
  6. A good attitude helps calm the situation
  7. Don’t take it personally
  8. Stay positive
  9. I can completely understand
  10. I can help you with that
  11. Listen carefully
  12. Your feedback is really important to us
  13. That’s absolutely understandable
  14. What would be the best option for you?
  15. show empathy
  16. Follow Up
  17. Is there anything else I can help you with?