Find asolutionThat’sabsolutelyunderstandable I cancompletelyunderstandA goodattitudehelps calmthe situationStaypositiveI canhelp youwith thatIt’s mypleasureFollowUpYourfeedback isreallyimportant tousI’m sosorrythat’shappenedDon’t takeitpersonallyIs thereanythingelse I canhelp youwith? IappreciateyourpatienceListencarefullyThankyou forletting usknowshowempathyWhat wouldbe the bestoption foryou?Find asolutionThat’sabsolutelyunderstandable I cancompletelyunderstandA goodattitudehelps calmthe situationStaypositiveI canhelp youwith thatIt’s mypleasureFollowUpYourfeedback isreallyimportant tousI’m sosorrythat’shappenedDon’t takeitpersonallyIs thereanythingelse I canhelp youwith? IappreciateyourpatienceListencarefullyThankyou forletting usknowshowempathyWhat wouldbe the bestoption foryou?

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Find a solution
  2. That’s absolutely understandable
  3. I can completely understand
  4. A good attitude helps calm the situation
  5. Stay positive
  6. I can help you with that
  7. It’s my pleasure
  8. Follow Up
  9. Your feedback is really important to us
  10. I’m so sorry that’s happened
  11. Don’t take it personally
  12. Is there anything else I can help you with?
  13. I appreciate your patience
  14. Listen carefully
  15. Thank you for letting us know
  16. show empathy
  17. What would be the best option for you?