I canhelp youwith thatThat’sabsolutelyunderstandable FollowUpFind asolutionListencarefullyIappreciateyourpatienceStaypositiveI cancompletelyunderstandshowempathyYourfeedback isreallyimportant tousDon’t takeitpersonallyThankyou forletting usknowI’m sosorrythat’shappenedWhat wouldbe the bestoption foryou?It’s mypleasureA goodattitudehelps calmthe situationIs thereanythingelse I canhelp youwith? I canhelp youwith thatThat’sabsolutelyunderstandable FollowUpFind asolutionListencarefullyIappreciateyourpatienceStaypositiveI cancompletelyunderstandshowempathyYourfeedback isreallyimportant tousDon’t takeitpersonallyThankyou forletting usknowI’m sosorrythat’shappenedWhat wouldbe the bestoption foryou?It’s mypleasureA goodattitudehelps calmthe situationIs thereanythingelse I canhelp youwith? 

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I can help you with that
  2. That’s absolutely understandable
  3. Follow Up
  4. Find a solution
  5. Listen carefully
  6. I appreciate your patience
  7. Stay positive
  8. I can completely understand
  9. show empathy
  10. Your feedback is really important to us
  11. Don’t take it personally
  12. Thank you for letting us know
  13. I’m so sorry that’s happened
  14. What would be the best option for you?
  15. It’s my pleasure
  16. A good attitude helps calm the situation
  17. Is there anything else I can help you with?