Thankyou forletting usknowIs thereanythingelse I canhelp youwith? showempathyYourfeedback isreallyimportant tousDon’t takeitpersonallyFollowUpWhat wouldbe the bestoption foryou?I cancompletelyunderstandI canhelp youwith thatThat’sabsolutelyunderstandable A goodattitudehelps calmthe situationListencarefullyIt’s mypleasureFind asolutionI’m sosorrythat’shappenedStaypositiveIappreciateyourpatienceThankyou forletting usknowIs thereanythingelse I canhelp youwith? showempathyYourfeedback isreallyimportant tousDon’t takeitpersonallyFollowUpWhat wouldbe the bestoption foryou?I cancompletelyunderstandI canhelp youwith thatThat’sabsolutelyunderstandable A goodattitudehelps calmthe situationListencarefullyIt’s mypleasureFind asolutionI’m sosorrythat’shappenedStaypositiveIappreciateyourpatience

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank you for letting us know
  2. Is there anything else I can help you with?
  3. show empathy
  4. Your feedback is really important to us
  5. Don’t take it personally
  6. Follow Up
  7. What would be the best option for you?
  8. I can completely understand
  9. I can help you with that
  10. That’s absolutely understandable
  11. A good attitude helps calm the situation
  12. Listen carefully
  13. It’s my pleasure
  14. Find a solution
  15. I’m so sorry that’s happened
  16. Stay positive
  17. I appreciate your patience