Agent handlesa customerobjectionusing SBII orGROW modelAgentcontributes toa team stand-up with asales insightAgentintroducesTelstra PluspointsredemptionAgent initiatesa whole-of-home solutionconversationProvides feedbackvia the feedbackform (We expectthis from allattempts so mightpay to add this anumber of times)Agentrecommends amobile productbased oncustomerneedsFREESubmitteda salesentry atpower hourIdentifiesand actson an NBAtriggerAgent explainsthe value ofTelstra Plus ina customerconversationAgent uses a“below-the-line” offerappropriatelyAgentdiscussesFibre Connectupgrade witha customerAgent explainsFibre ConnectinstallationstepsconfidentlyUses abattle cardduring acallAgent uses apersonalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingShares a bestpractice callor tip in teamchat or TeammeetingAgent handlesa customerobjectionusing SBII orGROW modelAgentcontributes toa team stand-up with asales insightAgentintroducesTelstra PluspointsredemptionAgent initiatesa whole-of-home solutionconversationProvides feedbackvia the feedbackform (We expectthis from allattempts so mightpay to add this anumber of times)Agentrecommends amobile productbased oncustomerneedsFREESubmitteda salesentry atpower hourIdentifiesand actson an NBAtriggerAgent explainsthe value ofTelstra Plus ina customerconversationAgent uses a“below-the-line” offerappropriatelyAgentdiscussesFibre Connectupgrade witha customerAgent explainsFibre ConnectinstallationstepsconfidentlyUses abattle cardduring acallAgent uses apersonalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingShares a bestpractice callor tip in teamchat or Teammeeting

Service to Sales - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Agent handles a customer objection using SBII or GROW model
  2. Agent contributes to a team stand-up with a sales insight
  3. Agent introduces Telstra Plus points redemption
  4. Agent initiates a whole-of-home solution conversation
  5. Provides feedback via the feedback form (We expect this from all attempts so might pay to add this a number of times)
  6. Agent recommends a mobile product based on customer needs
  7. FREE
  8. Submitted a sales entry at power hour
  9. Identifies and acts on an NBA trigger
  10. Agent explains the value of Telstra Plus in a customer conversation
  11. Agent uses a “below-the-line” offer appropriately
  12. Agent discusses Fibre Connect upgrade with a customer
  13. Agent explains Fibre Connect installation steps confidently
  14. Uses a battle card during a call
  15. Agent uses a personalised recommendation based on customer history – Possibly a transition statement as identified during training
  16. Shares a best practice call or tip in team chat or Team meeting