Provides feedbackvia the feedbackform (We expectthis from allattempts so mightpay to add this anumber of times)Agent handlesa customerobjectionusing SBII orGROW modelShares a bestpractice callor tip in teamchat or TeammeetingUses abattle cardduring acallAgent explainsFibre ConnectinstallationstepsconfidentlyAgentintroducesTelstra PluspointsredemptionIdentifiesand actson an NBAtriggerFREEAgent uses apersonalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingAgentcontributes toa team stand-up with asales insightAgentrecommends amobile productbased oncustomerneedsAgent uses a“below-the-line” offerappropriatelySubmitteda salesentry atpower hourAgentdiscussesFibre Connectupgrade witha customerAgent explainsthe value ofTelstra Plus ina customerconversationAgent initiatesa whole-of-home solutionconversationProvides feedbackvia the feedbackform (We expectthis from allattempts so mightpay to add this anumber of times)Agent handlesa customerobjectionusing SBII orGROW modelShares a bestpractice callor tip in teamchat or TeammeetingUses abattle cardduring acallAgent explainsFibre ConnectinstallationstepsconfidentlyAgentintroducesTelstra PluspointsredemptionIdentifiesand actson an NBAtriggerFREEAgent uses apersonalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingAgentcontributes toa team stand-up with asales insightAgentrecommends amobile productbased oncustomerneedsAgent uses a“below-the-line” offerappropriatelySubmitteda salesentry atpower hourAgentdiscussesFibre Connectupgrade witha customerAgent explainsthe value ofTelstra Plus ina customerconversationAgent initiatesa whole-of-home solutionconversation

Service to Sales - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provides feedback via the feedback form (We expect this from all attempts so might pay to add this a number of times)
  2. Agent handles a customer objection using SBII or GROW model
  3. Shares a best practice call or tip in team chat or Team meeting
  4. Uses a battle card during a call
  5. Agent explains Fibre Connect installation steps confidently
  6. Agent introduces Telstra Plus points redemption
  7. Identifies and acts on an NBA trigger
  8. FREE
  9. Agent uses a personalised recommendation based on customer history – Possibly a transition statement as identified during training
  10. Agent contributes to a team stand-up with a sales insight
  11. Agent recommends a mobile product based on customer needs
  12. Agent uses a “below-the-line” offer appropriately
  13. Submitted a sales entry at power hour
  14. Agent discusses Fibre Connect upgrade with a customer
  15. Agent explains the value of Telstra Plus in a customer conversation
  16. Agent initiates a whole-of-home solution conversation