Agentrecommends amobile productbased oncustomerneedsAgentintroducesTelstra PluspointsredemptionAgent handlesa customerobjectionusing SBII orGROW modelProvides feedbackvia the feedbackform (We expectthis from allattempts so mightpay to add this anumber of times)AgentdiscussesFibre Connectupgrade witha customerUses abattle cardduring acallShares a bestpractice callor tip in teamchat or TeammeetingAgent explainsthe value ofTelstra Plus ina customerconversationAgent uses a“below-the-line” offerappropriatelyAgent explainsFibre ConnectinstallationstepsconfidentlyAgent uses apersonalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingSubmitteda salesentry atpower hourAgent initiatesa whole-of-home solutionconversationIdentifiesand actson an NBAtriggerFREEAgentcontributes toa team stand-up with asales insightAgentrecommends amobile productbased oncustomerneedsAgentintroducesTelstra PluspointsredemptionAgent handlesa customerobjectionusing SBII orGROW modelProvides feedbackvia the feedbackform (We expectthis from allattempts so mightpay to add this anumber of times)AgentdiscussesFibre Connectupgrade witha customerUses abattle cardduring acallShares a bestpractice callor tip in teamchat or TeammeetingAgent explainsthe value ofTelstra Plus ina customerconversationAgent uses a“below-the-line” offerappropriatelyAgent explainsFibre ConnectinstallationstepsconfidentlyAgent uses apersonalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingSubmitteda salesentry atpower hourAgent initiatesa whole-of-home solutionconversationIdentifiesand actson an NBAtriggerFREEAgentcontributes toa team stand-up with asales insight

Service to Sales - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
  1. Agent recommends a mobile product based on customer needs
  2. Agent introduces Telstra Plus points redemption
  3. Agent handles a customer objection using SBII or GROW model
  4. Provides feedback via the feedback form (We expect this from all attempts so might pay to add this a number of times)
  5. Agent discusses Fibre Connect upgrade with a customer
  6. Uses a battle card during a call
  7. Shares a best practice call or tip in team chat or Team meeting
  8. Agent explains the value of Telstra Plus in a customer conversation
  9. Agent uses a “below-the-line” offer appropriately
  10. Agent explains Fibre Connect installation steps confidently
  11. Agent uses a personalised recommendation based on customer history – Possibly a transition statement as identified during training
  12. Submitted a sales entry at power hour
  13. Agent initiates a whole-of-home solution conversation
  14. Identifies and acts on an NBA trigger
  15. FREE
  16. Agent contributes to a team stand-up with a sales insight