FREEAgent explainsthe value ofTelstra Plus ina customerconversationAgent uses a“below-the-line” offerappropriatelySubmitteda salesentry atpower hourAgentintroducesTelstra PluspointsredemptionIdentifiesand actson an NBAtriggerProvides feedbackvia the feedbackform (We expectthis from allattempts so mightpay to add this anumber of times)Agent handlesa customerobjectionusing SBII orGROW modelAgentcontributes toa team stand-up with asales insightAgent explainsFibre ConnectinstallationstepsconfidentlyAgent uses apersonalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingAgentrecommends amobile productbased oncustomerneedsUses abattle cardduring acallAgentdiscussesFibre Connectupgrade witha customerShares a bestpractice callor tip in teamchat or TeammeetingAgent initiatesa whole-of-home solutionconversationFREEAgent explainsthe value ofTelstra Plus ina customerconversationAgent uses a“below-the-line” offerappropriatelySubmitteda salesentry atpower hourAgentintroducesTelstra PluspointsredemptionIdentifiesand actson an NBAtriggerProvides feedbackvia the feedbackform (We expectthis from allattempts so mightpay to add this anumber of times)Agent handlesa customerobjectionusing SBII orGROW modelAgentcontributes toa team stand-up with asales insightAgent explainsFibre ConnectinstallationstepsconfidentlyAgent uses apersonalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingAgentrecommends amobile productbased oncustomerneedsUses abattle cardduring acallAgentdiscussesFibre Connectupgrade witha customerShares a bestpractice callor tip in teamchat or TeammeetingAgent initiatesa whole-of-home solutionconversation

Service to Sales - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. FREE
  2. Agent explains the value of Telstra Plus in a customer conversation
  3. Agent uses a “below-the-line” offer appropriately
  4. Submitted a sales entry at power hour
  5. Agent introduces Telstra Plus points redemption
  6. Identifies and acts on an NBA trigger
  7. Provides feedback via the feedback form (We expect this from all attempts so might pay to add this a number of times)
  8. Agent handles a customer objection using SBII or GROW model
  9. Agent contributes to a team stand-up with a sales insight
  10. Agent explains Fibre Connect installation steps confidently
  11. Agent uses a personalised recommendation based on customer history – Possibly a transition statement as identified during training
  12. Agent recommends a mobile product based on customer needs
  13. Uses a battle card during a call
  14. Agent discusses Fibre Connect upgrade with a customer
  15. Shares a best practice call or tip in team chat or Team meeting
  16. Agent initiates a whole-of-home solution conversation