Agent handlesa customerobjectionusing SBII orGROW modelAgentrecommends amobile productbased oncustomerneedsAgentcontributes toa team stand-up with asales insightAgent explainsthe value ofTelstra Plus ina customerconversationAgent explainsFibre ConnectinstallationstepsconfidentlyAgent uses a“below-the-line” offerappropriatelyAgentdiscussesFibre Connectupgrade witha customerSubmitteda salesentry atpower hourShares a bestpractice callor tip in teamchat or TeammeetingIdentifiesand actson an NBAtriggerUses abattle cardduring acallFREEAgentintroducesTelstra PluspointsredemptionProvides feedbackvia the feedbackform (We expectthis from allattempts so mightpay to add this anumber of times)Agent initiatesa whole-of-home solutionconversationAgent uses apersonalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingAgent handlesa customerobjectionusing SBII orGROW modelAgentrecommends amobile productbased oncustomerneedsAgentcontributes toa team stand-up with asales insightAgent explainsthe value ofTelstra Plus ina customerconversationAgent explainsFibre ConnectinstallationstepsconfidentlyAgent uses a“below-the-line” offerappropriatelyAgentdiscussesFibre Connectupgrade witha customerSubmitteda salesentry atpower hourShares a bestpractice callor tip in teamchat or TeammeetingIdentifiesand actson an NBAtriggerUses abattle cardduring acallFREEAgentintroducesTelstra PluspointsredemptionProvides feedbackvia the feedbackform (We expectthis from allattempts so mightpay to add this anumber of times)Agent initiatesa whole-of-home solutionconversationAgent uses apersonalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtraining

Service to Sales - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Agent handles a customer objection using SBII or GROW model
  2. Agent recommends a mobile product based on customer needs
  3. Agent contributes to a team stand-up with a sales insight
  4. Agent explains the value of Telstra Plus in a customer conversation
  5. Agent explains Fibre Connect installation steps confidently
  6. Agent uses a “below-the-line” offer appropriately
  7. Agent discusses Fibre Connect upgrade with a customer
  8. Submitted a sales entry at power hour
  9. Shares a best practice call or tip in team chat or Team meeting
  10. Identifies and acts on an NBA trigger
  11. Uses a battle card during a call
  12. FREE
  13. Agent introduces Telstra Plus points redemption
  14. Provides feedback via the feedback form (We expect this from all attempts so might pay to add this a number of times)
  15. Agent initiates a whole-of-home solution conversation
  16. Agent uses a personalised recommendation based on customer history – Possibly a transition statement as identified during training