Agentrecommends amobile productbased oncustomerneedsAgentcontributes toa team stand-up with asales insightAgent uses apersonalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingAgentdiscussesFibre Connectupgrade witha customerSubmitteda salesentry atpower hourFREEAgent explainsFibre ConnectinstallationstepsconfidentlyAgent uses a“below-the-line” offerappropriatelyAgent handlesa customerobjectionusing SBII orGROW modelProvides feedbackvia the feedbackform (We expectthis from allattempts so mightpay to add this anumber of times)Agent explainsthe value ofTelstra Plus ina customerconversationAgent initiatesa whole-of-home solutionconversationAgentintroducesTelstra PluspointsredemptionUses abattle cardduring acallIdentifiesand actson an NBAtriggerShares a bestpractice callor tip in teamchat or TeammeetingAgentrecommends amobile productbased oncustomerneedsAgentcontributes toa team stand-up with asales insightAgent uses apersonalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingAgentdiscussesFibre Connectupgrade witha customerSubmitteda salesentry atpower hourFREEAgent explainsFibre ConnectinstallationstepsconfidentlyAgent uses a“below-the-line” offerappropriatelyAgent handlesa customerobjectionusing SBII orGROW modelProvides feedbackvia the feedbackform (We expectthis from allattempts so mightpay to add this anumber of times)Agent explainsthe value ofTelstra Plus ina customerconversationAgent initiatesa whole-of-home solutionconversationAgentintroducesTelstra PluspointsredemptionUses abattle cardduring acallIdentifiesand actson an NBAtriggerShares a bestpractice callor tip in teamchat or Teammeeting

Service to Sales - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
  1. Agent recommends a mobile product based on customer needs
  2. Agent contributes to a team stand-up with a sales insight
  3. Agent uses a personalised recommendation based on customer history – Possibly a transition statement as identified during training
  4. Agent discusses Fibre Connect upgrade with a customer
  5. Submitted a sales entry at power hour
  6. FREE
  7. Agent explains Fibre Connect installation steps confidently
  8. Agent uses a “below-the-line” offer appropriately
  9. Agent handles a customer objection using SBII or GROW model
  10. Provides feedback via the feedback form (We expect this from all attempts so might pay to add this a number of times)
  11. Agent explains the value of Telstra Plus in a customer conversation
  12. Agent initiates a whole-of-home solution conversation
  13. Agent introduces Telstra Plus points redemption
  14. Uses a battle card during a call
  15. Identifies and acts on an NBA trigger
  16. Shares a best practice call or tip in team chat or Team meeting