Uses abattle cardduring acallAgent explainsthe value ofTelstra Plus ina customerconversationFREEIdentifiesand actson an NBAtriggerProvides feedbackvia the feedbackform (We expectthis from allattempts so mightpay to add this anumber of times)Shares a bestpractice callor tip in teamchat or TeammeetingAgentrecommends amobile productbased oncustomerneedsAgent uses a“below-the-line” offerappropriatelyAgentcontributes toa team stand-up with asales insightSubmitteda salesentry atpower hourAgentintroducesTelstra PluspointsredemptionAgent uses apersonalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingAgent explainsFibre ConnectinstallationstepsconfidentlyAgentdiscussesFibre Connectupgrade witha customerAgent handlesa customerobjectionusing SBII orGROW modelAgent initiatesa whole-of-home solutionconversationUses abattle cardduring acallAgent explainsthe value ofTelstra Plus ina customerconversationFREEIdentifiesand actson an NBAtriggerProvides feedbackvia the feedbackform (We expectthis from allattempts so mightpay to add this anumber of times)Shares a bestpractice callor tip in teamchat or TeammeetingAgentrecommends amobile productbased oncustomerneedsAgent uses a“below-the-line” offerappropriatelyAgentcontributes toa team stand-up with asales insightSubmitteda salesentry atpower hourAgentintroducesTelstra PluspointsredemptionAgent uses apersonalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingAgent explainsFibre ConnectinstallationstepsconfidentlyAgentdiscussesFibre Connectupgrade witha customerAgent handlesa customerobjectionusing SBII orGROW modelAgent initiatesa whole-of-home solutionconversation

Service to Sales - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
  1. Uses a battle card during a call
  2. Agent explains the value of Telstra Plus in a customer conversation
  3. FREE
  4. Identifies and acts on an NBA trigger
  5. Provides feedback via the feedback form (We expect this from all attempts so might pay to add this a number of times)
  6. Shares a best practice call or tip in team chat or Team meeting
  7. Agent recommends a mobile product based on customer needs
  8. Agent uses a “below-the-line” offer appropriately
  9. Agent contributes to a team stand-up with a sales insight
  10. Submitted a sales entry at power hour
  11. Agent introduces Telstra Plus points redemption
  12. Agent uses a personalised recommendation based on customer history – Possibly a transition statement as identified during training
  13. Agent explains Fibre Connect installation steps confidently
  14. Agent discusses Fibre Connect upgrade with a customer
  15. Agent handles a customer objection using SBII or GROW model
  16. Agent initiates a whole-of-home solution conversation