AgentdiscussesFibre Connectupgrade witha customerShares a bestpractice callor tip in teamchat or TeammeetingUses abattle cardduring acallProvides feedbackvia the feedbackform (We expectthis from allattempts so mightpay to add this anumber of times)Agentrecommends amobile productbased oncustomerneedsAgentcontributes toa team stand-up with asales insightSubmitteda salesentry atpower hourAgentintroducesTelstra PluspointsredemptionAgent uses a“below-the-line” offerappropriatelyIdentifiesand actson an NBAtriggerFREEAgent explainsthe value ofTelstra Plus ina customerconversationAgent initiatesa whole-of-home solutionconversationAgent explainsFibre ConnectinstallationstepsconfidentlyAgent handlesa customerobjectionusing SBII orGROW modelAgent uses apersonalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingAgentdiscussesFibre Connectupgrade witha customerShares a bestpractice callor tip in teamchat or TeammeetingUses abattle cardduring acallProvides feedbackvia the feedbackform (We expectthis from allattempts so mightpay to add this anumber of times)Agentrecommends amobile productbased oncustomerneedsAgentcontributes toa team stand-up with asales insightSubmitteda salesentry atpower hourAgentintroducesTelstra PluspointsredemptionAgent uses a“below-the-line” offerappropriatelyIdentifiesand actson an NBAtriggerFREEAgent explainsthe value ofTelstra Plus ina customerconversationAgent initiatesa whole-of-home solutionconversationAgent explainsFibre ConnectinstallationstepsconfidentlyAgent handlesa customerobjectionusing SBII orGROW modelAgent uses apersonalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtraining

Service to Sales - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Agent discusses Fibre Connect upgrade with a customer
  2. Shares a best practice call or tip in team chat or Team meeting
  3. Uses a battle card during a call
  4. Provides feedback via the feedback form (We expect this from all attempts so might pay to add this a number of times)
  5. Agent recommends a mobile product based on customer needs
  6. Agent contributes to a team stand-up with a sales insight
  7. Submitted a sales entry at power hour
  8. Agent introduces Telstra Plus points redemption
  9. Agent uses a “below-the-line” offer appropriately
  10. Identifies and acts on an NBA trigger
  11. FREE
  12. Agent explains the value of Telstra Plus in a customer conversation
  13. Agent initiates a whole-of-home solution conversation
  14. Agent explains Fibre Connect installation steps confidently
  15. Agent handles a customer objection using SBII or GROW model
  16. Agent uses a personalised recommendation based on customer history – Possibly a transition statement as identified during training