FREEAgentrecommends amobile productbased oncustomerneedsIdentifiesand actson an NBAtriggerAgent explainsFibre ConnectinstallationstepsconfidentlyUses abattle cardduring acallAgentintroducesTelstra PluspointsredemptionProvides feedbackvia the feedbackform (We expectthis from allattempts so mightpay to add this anumber of times)Agent handlesa customerobjectionusing SBII orGROW modelAgentdiscussesFibre Connectupgrade witha customerAgent uses apersonalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingAgent uses a“below-the-line” offerappropriatelyAgentcontributes toa team stand-up with asales insightShares a bestpractice callor tip in teamchat or TeammeetingAgent explainsthe value ofTelstra Plus ina customerconversationAgent initiatesa whole-of-home solutionconversationSubmitteda salesentry atpower hourFREEAgentrecommends amobile productbased oncustomerneedsIdentifiesand actson an NBAtriggerAgent explainsFibre ConnectinstallationstepsconfidentlyUses abattle cardduring acallAgentintroducesTelstra PluspointsredemptionProvides feedbackvia the feedbackform (We expectthis from allattempts so mightpay to add this anumber of times)Agent handlesa customerobjectionusing SBII orGROW modelAgentdiscussesFibre Connectupgrade witha customerAgent uses apersonalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingAgent uses a“below-the-line” offerappropriatelyAgentcontributes toa team stand-up with asales insightShares a bestpractice callor tip in teamchat or TeammeetingAgent explainsthe value ofTelstra Plus ina customerconversationAgent initiatesa whole-of-home solutionconversationSubmitteda salesentry atpower hour

Service to Sales - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. FREE
  2. Agent recommends a mobile product based on customer needs
  3. Identifies and acts on an NBA trigger
  4. Agent explains Fibre Connect installation steps confidently
  5. Uses a battle card during a call
  6. Agent introduces Telstra Plus points redemption
  7. Provides feedback via the feedback form (We expect this from all attempts so might pay to add this a number of times)
  8. Agent handles a customer objection using SBII or GROW model
  9. Agent discusses Fibre Connect upgrade with a customer
  10. Agent uses a personalised recommendation based on customer history – Possibly a transition statement as identified during training
  11. Agent uses a “below-the-line” offer appropriately
  12. Agent contributes to a team stand-up with a sales insight
  13. Shares a best practice call or tip in team chat or Team meeting
  14. Agent explains the value of Telstra Plus in a customer conversation
  15. Agent initiates a whole-of-home solution conversation
  16. Submitted a sales entry at power hour