Shares a bestpractice callor tip in teamchat or TeammeetingAgentintroducesTelstra PluspointsredemptionAgentdiscussesFibre Connectupgrade witha customerUses abattle cardduring acallAgent uses a“below-the-line” offerappropriatelyAgent initiatesa whole-of-home solutionconversationSubmitteda salesentry atpower hourIdentifiesand actson an NBAtriggerFREEAgent explainsthe value ofTelstra Plus ina customerconversationAgentrecommends amobile productbased oncustomerneedsProvides feedbackvia the feedbackform (We expectthis from allattempts so mightpay to add this anumber of times)Agent handlesa customerobjectionusing SBII orGROW modelAgentcontributes toa team stand-up with asales insightAgent explainsFibre ConnectinstallationstepsconfidentlyAgent uses apersonalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingShares a bestpractice callor tip in teamchat or TeammeetingAgentintroducesTelstra PluspointsredemptionAgentdiscussesFibre Connectupgrade witha customerUses abattle cardduring acallAgent uses a“below-the-line” offerappropriatelyAgent initiatesa whole-of-home solutionconversationSubmitteda salesentry atpower hourIdentifiesand actson an NBAtriggerFREEAgent explainsthe value ofTelstra Plus ina customerconversationAgentrecommends amobile productbased oncustomerneedsProvides feedbackvia the feedbackform (We expectthis from allattempts so mightpay to add this anumber of times)Agent handlesa customerobjectionusing SBII orGROW modelAgentcontributes toa team stand-up with asales insightAgent explainsFibre ConnectinstallationstepsconfidentlyAgent uses apersonalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtraining

Service to Sales - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Shares a best practice call or tip in team chat or Team meeting
  2. Agent introduces Telstra Plus points redemption
  3. Agent discusses Fibre Connect upgrade with a customer
  4. Uses a battle card during a call
  5. Agent uses a “below-the-line” offer appropriately
  6. Agent initiates a whole-of-home solution conversation
  7. Submitted a sales entry at power hour
  8. Identifies and acts on an NBA trigger
  9. FREE
  10. Agent explains the value of Telstra Plus in a customer conversation
  11. Agent recommends a mobile product based on customer needs
  12. Provides feedback via the feedback form (We expect this from all attempts so might pay to add this a number of times)
  13. Agent handles a customer objection using SBII or GROW model
  14. Agent contributes to a team stand-up with a sales insight
  15. Agent explains Fibre Connect installation steps confidently
  16. Agent uses a personalised recommendation based on customer history – Possibly a transition statement as identified during training