AgentdiscussesFibre Connectupgrade witha customerAgent uses a“below-the-line” offerappropriatelyAgentintroducesTelstra PluspointsredemptionAgentcontributes toa team stand-up with asales insightAgentrecommends amobile productbased oncustomerneedsAgent initiatesa whole-of-home solutionconversationAgent explainsthe value ofTelstra Plus ina customerconversationUses abattle cardduring acallAgent uses apersonalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingAgent handlesa customerobjectionusing SBII orGROW modelIdentifiesand actson an NBAtriggerSubmitteda salesentry atpower hourShares a bestpractice callor tip in teamchat or TeammeetingAgent explainsFibre ConnectinstallationstepsconfidentlyFREEProvides feedbackvia the feedbackform (We expectthis from allattempts so mightpay to add this anumber of times)AgentdiscussesFibre Connectupgrade witha customerAgent uses a“below-the-line” offerappropriatelyAgentintroducesTelstra PluspointsredemptionAgentcontributes toa team stand-up with asales insightAgentrecommends amobile productbased oncustomerneedsAgent initiatesa whole-of-home solutionconversationAgent explainsthe value ofTelstra Plus ina customerconversationUses abattle cardduring acallAgent uses apersonalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingAgent handlesa customerobjectionusing SBII orGROW modelIdentifiesand actson an NBAtriggerSubmitteda salesentry atpower hourShares a bestpractice callor tip in teamchat or TeammeetingAgent explainsFibre ConnectinstallationstepsconfidentlyFREEProvides feedbackvia the feedbackform (We expectthis from allattempts so mightpay to add this anumber of times)

Service to Sales - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Agent discusses Fibre Connect upgrade with a customer
  2. Agent uses a “below-the-line” offer appropriately
  3. Agent introduces Telstra Plus points redemption
  4. Agent contributes to a team stand-up with a sales insight
  5. Agent recommends a mobile product based on customer needs
  6. Agent initiates a whole-of-home solution conversation
  7. Agent explains the value of Telstra Plus in a customer conversation
  8. Uses a battle card during a call
  9. Agent uses a personalised recommendation based on customer history – Possibly a transition statement as identified during training
  10. Agent handles a customer objection using SBII or GROW model
  11. Identifies and acts on an NBA trigger
  12. Submitted a sales entry at power hour
  13. Shares a best practice call or tip in team chat or Team meeting
  14. Agent explains Fibre Connect installation steps confidently
  15. FREE
  16. Provides feedback via the feedback form (We expect this from all attempts so might pay to add this a number of times)