FREEUses abattle cardduring acallAgentrecommends amobile productbased oncustomerneedsAgentcontributes toa team stand-up with asales insightShares a bestpractice callor tip in teamchat or TeammeetingProvides feedbackvia the feedbackform (We expectthis from allattempts so mightpay to add this anumber of times)Agent uses a“below-the-line” offerappropriatelyAgent explainsthe value ofTelstra Plus ina customerconversationAgent initiatesa whole-of-home solutionconversationAgentdiscussesFibre Connectupgrade witha customerAgent explainsFibre ConnectinstallationstepsconfidentlyIdentifiesand actson an NBAtriggerSubmitteda salesentry atpower hourAgentintroducesTelstra PluspointsredemptionAgent uses apersonalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingAgent handlesa customerobjectionusing SBII orGROW modelFREEUses abattle cardduring acallAgentrecommends amobile productbased oncustomerneedsAgentcontributes toa team stand-up with asales insightShares a bestpractice callor tip in teamchat or TeammeetingProvides feedbackvia the feedbackform (We expectthis from allattempts so mightpay to add this anumber of times)Agent uses a“below-the-line” offerappropriatelyAgent explainsthe value ofTelstra Plus ina customerconversationAgent initiatesa whole-of-home solutionconversationAgentdiscussesFibre Connectupgrade witha customerAgent explainsFibre ConnectinstallationstepsconfidentlyIdentifiesand actson an NBAtriggerSubmitteda salesentry atpower hourAgentintroducesTelstra PluspointsredemptionAgent uses apersonalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingAgent handlesa customerobjectionusing SBII orGROW model

Service to Sales - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. FREE
  2. Uses a battle card during a call
  3. Agent recommends a mobile product based on customer needs
  4. Agent contributes to a team stand-up with a sales insight
  5. Shares a best practice call or tip in team chat or Team meeting
  6. Provides feedback via the feedback form (We expect this from all attempts so might pay to add this a number of times)
  7. Agent uses a “below-the-line” offer appropriately
  8. Agent explains the value of Telstra Plus in a customer conversation
  9. Agent initiates a whole-of-home solution conversation
  10. Agent discusses Fibre Connect upgrade with a customer
  11. Agent explains Fibre Connect installation steps confidently
  12. Identifies and acts on an NBA trigger
  13. Submitted a sales entry at power hour
  14. Agent introduces Telstra Plus points redemption
  15. Agent uses a personalised recommendation based on customer history – Possibly a transition statement as identified during training
  16. Agent handles a customer objection using SBII or GROW model