FREEAgent handlesa customerobjectionusing SBII orGROW modelSubmitteda salesentry atpower hourAgent initiatesa whole-of-home solutionconversationAgent uses apersonalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingAgentdiscussesFibre Connectupgrade witha customerAgentcontributes toa team stand-up with asales insightAgentrecommends amobile productbased oncustomerneedsAgentintroducesTelstra PluspointsredemptionShares a bestpractice callor tip in teamchat or TeammeetingUses abattle cardduring acallAgent explainsthe value ofTelstra Plus ina customerconversationProvides feedbackvia the feedbackform (We expectthis from allattempts so mightpay to add this anumber of times)Identifiesand actson an NBAtriggerAgent uses a“below-the-line” offerappropriatelyAgent explainsFibre ConnectinstallationstepsconfidentlyFREEAgent handlesa customerobjectionusing SBII orGROW modelSubmitteda salesentry atpower hourAgent initiatesa whole-of-home solutionconversationAgent uses apersonalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingAgentdiscussesFibre Connectupgrade witha customerAgentcontributes toa team stand-up with asales insightAgentrecommends amobile productbased oncustomerneedsAgentintroducesTelstra PluspointsredemptionShares a bestpractice callor tip in teamchat or TeammeetingUses abattle cardduring acallAgent explainsthe value ofTelstra Plus ina customerconversationProvides feedbackvia the feedbackform (We expectthis from allattempts so mightpay to add this anumber of times)Identifiesand actson an NBAtriggerAgent uses a“below-the-line” offerappropriatelyAgent explainsFibre Connectinstallationstepsconfidently

Service to Sales - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. FREE
  2. Agent handles a customer objection using SBII or GROW model
  3. Submitted a sales entry at power hour
  4. Agent initiates a whole-of-home solution conversation
  5. Agent uses a personalised recommendation based on customer history – Possibly a transition statement as identified during training
  6. Agent discusses Fibre Connect upgrade with a customer
  7. Agent contributes to a team stand-up with a sales insight
  8. Agent recommends a mobile product based on customer needs
  9. Agent introduces Telstra Plus points redemption
  10. Shares a best practice call or tip in team chat or Team meeting
  11. Uses a battle card during a call
  12. Agent explains the value of Telstra Plus in a customer conversation
  13. Provides feedback via the feedback form (We expect this from all attempts so might pay to add this a number of times)
  14. Identifies and acts on an NBA trigger
  15. Agent uses a “below-the-line” offer appropriately
  16. Agent explains Fibre Connect installation steps confidently