Agent uses a“below-the-line” offerappropriatelyIdentifiesand actson an NBAtriggerAgent uses apersonalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingProvides feedbackvia the feedbackform (We expectthis from allattempts so mightpay to add this anumber of times)AgentdiscussesFibre Connectupgrade witha customerUses abattle cardduring acallAgentcontributes toa team stand-up with asales insightShares a bestpractice callor tip in teamchat or TeammeetingAgent explainsFibre ConnectinstallationstepsconfidentlyAgent handlesa customerobjectionusing SBII orGROW modelSubmitteda salesentry atpower hourAgentintroducesTelstra PluspointsredemptionAgent explainsthe value ofTelstra Plus ina customerconversationAgent initiatesa whole-of-home solutionconversationFREEAgentrecommends amobile productbased oncustomerneedsAgent uses a“below-the-line” offerappropriatelyIdentifiesand actson an NBAtriggerAgent uses apersonalisedrecommendationbased on customerhistory – Possibly atransition statementas identified duringtrainingProvides feedbackvia the feedbackform (We expectthis from allattempts so mightpay to add this anumber of times)AgentdiscussesFibre Connectupgrade witha customerUses abattle cardduring acallAgentcontributes toa team stand-up with asales insightShares a bestpractice callor tip in teamchat or TeammeetingAgent explainsFibre ConnectinstallationstepsconfidentlyAgent handlesa customerobjectionusing SBII orGROW modelSubmitteda salesentry atpower hourAgentintroducesTelstra PluspointsredemptionAgent explainsthe value ofTelstra Plus ina customerconversationAgent initiatesa whole-of-home solutionconversationFREEAgentrecommends amobile productbased oncustomerneeds

Service to Sales - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Agent uses a “below-the-line” offer appropriately
  2. Identifies and acts on an NBA trigger
  3. Agent uses a personalised recommendation based on customer history – Possibly a transition statement as identified during training
  4. Provides feedback via the feedback form (We expect this from all attempts so might pay to add this a number of times)
  5. Agent discusses Fibre Connect upgrade with a customer
  6. Uses a battle card during a call
  7. Agent contributes to a team stand-up with a sales insight
  8. Shares a best practice call or tip in team chat or Team meeting
  9. Agent explains Fibre Connect installation steps confidently
  10. Agent handles a customer objection using SBII or GROW model
  11. Submitted a sales entry at power hour
  12. Agent introduces Telstra Plus points redemption
  13. Agent explains the value of Telstra Plus in a customer conversation
  14. Agent initiates a whole-of-home solution conversation
  15. FREE
  16. Agent recommends a mobile product based on customer needs