(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Avoided negative words (I.e. can’t, possibly, if, bill, etc…)
Used and either/or closing statement
Turned a frustrated customer into a happy one
Use customers name 3+ times
Used assumptive language
Asked additional probing questions
Answered agreement question and went into building value without a pause
Built value before offering a concession
Turned negatives into positives
Set proper expectations with the customer
Saved a customer using a consultation or reservice offer
Asked the 2 feedback questions
Used empathy language and tone
Got 3+ hard No’s
Made a customer laugh
Provided 2 solutions to a customers issue
Used a closing statement after an offer/objection response
Educated customer on warranty reservices
Used a pride/sincerity statement or closing statement
Overcame more than 1 objection
Made a customer smile
Used distancing language to keep the customer on your side
Recapped all changes made and future payments/services
