(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Turned a frustrated customer into a happy one
Asked the 2 feedback questions
Used empathy language and tone
Turned negatives into positives
Avoided negative words (I.e. can’t, possibly, if, bill, etc…)
Provided 2 solutions to a customers issue
Follow the roadmap to a save perfectly
Overcame more than 1 objection
Recapped all changes made and future payments/services
Saved a customer using a consultation or reservice offer
Used distancing language to keep the customer on your side
Made a customer laugh
Used assumptive language
Set proper expectations with the customer
Built value before offering a concession
Answered agreement question and went into building value without a pause
Used a pride/sincerity statement or closing statement
Got 3+ hard No’s
Made a customer smile
Used and either/or closing statement
Educated customer on warranty reservices
Use customers name 3+ times
Asked additional probing questions
Used a closing statement after an offer/objection response
