(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Asked the 2 feedback questions
Made a customer smile
Avoided negative words (I.e. can’t, possibly, if, bill, etc…)
Used assumptive language
Used a pride/sincerity statement or closing statement
Use customers name 3+ times
Provided 2 solutions to a customers issue
Follow the roadmap to a save perfectly
Asked additional probing questions
Set proper expectations with the customer
Turned negatives into positives
Saved a customer using a consultation or reservice offer
Used a closing statement after an offer/objection response
Used distancing language to keep the customer on your side
Got 3+ hard No’s
Used and either/or closing statement
Turned a frustrated customer into a happy one
Used empathy language and tone
Built value before offering a concession
Overcame more than 1 objection
Made a customer laugh
Recapped all changes made and future payments/services
Educated customer on warranty reservices
Answered agreement question and went into building value without a pause
