(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Turned negatives into positives
Recapped all changes made and future payments/services
Built value before offering a concession
Asked the 2 feedback questions
Follow the roadmap to a save perfectly
Answered agreement question and went into building value without a pause
Educated customer on warranty reservices
Asked additional probing questions
Used and either/or closing statement
Saved a customer using a consultation or reservice offer
Turned a frustrated customer into a happy one
Overcame more than 1 objection
Used distancing language to keep the customer on your side
Provided 2 solutions to a customers issue
Used assumptive language
Used a pride/sincerity statement or closing statement
Set proper expectations with the customer
Got 3+ hard No’s
Avoided negative words (I.e. can’t, possibly, if, bill, etc…)
Made a customer smile
Used a closing statement after an offer/objection response
