(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Used a pride/sincerity statement or closing statement
Used assumptive language
Asked additional probing questions
Follow the roadmap to a save perfectly
Avoided negative words (I.e. can’t, possibly, if, bill, etc…)
Turned a frustrated customer into a happy one
Used empathy language and tone
Saved a customer using a consultation or reservice offer
Asked the 2 feedback questions
Used a closing statement after an offer/objection response
Set proper expectations with the customer
Answered agreement question and went into building value without a pause
Made a customer smile
Recapped all changes made and future payments/services
Got 3+ hard No’s
Used and either/or closing statement
Use customers name 3+ times
Built value before offering a concession
Provided 2 solutions to a customers issue
Made a customer laugh
Educated customer on warranty reservices
Turned negatives into positives
Overcame more than 1 objection
Used distancing language to keep the customer on your side
