Asked the2feedbackquestionsMade acustomersmileAvoidednegative words(I.e. can’t,possibly, if, bill,etc…)UsedassumptivelanguageUsed apride/sinceritystatement orclosingstatementUsecustomersname 3+timesProvided 2solutions toa customersissueFollow theroadmapto a saveperfectlyAskedadditionalprobingquestionsSet properexpectationswith thecustomerTurnednegativesintopositivesSaved acustomerusing aconsultation orreservice offerUsed a closingstatement afteranoffer/objectionresponseUseddistancinglanguage tokeep thecustomer onyour sideGot 3+hardNo’sUsed andeither/orclosingstatementTurned afrustratedcustomerinto a happyoneUsedempathylanguageand toneBuilt valuebeforeoffering aconcessionOvercamemore than1objectionMade acustomerlaughRecapped allchanges madeand futurepayments/servicesEducatedcustomeron warrantyreservicesAnsweredagreementquestion andwent intobuilding valuewithout a pauseAsked the2feedbackquestionsMade acustomersmileAvoidednegative words(I.e. can’t,possibly, if, bill,etc…)UsedassumptivelanguageUsed apride/sinceritystatement orclosingstatementUsecustomersname 3+timesProvided 2solutions toa customersissueFollow theroadmapto a saveperfectlyAskedadditionalprobingquestionsSet properexpectationswith thecustomerTurnednegativesintopositivesSaved acustomerusing aconsultation orreservice offerUsed a closingstatement afteranoffer/objectionresponseUseddistancinglanguage tokeep thecustomer onyour sideGot 3+hardNo’sUsed andeither/orclosingstatementTurned afrustratedcustomerinto a happyoneUsedempathylanguageand toneBuilt valuebeforeoffering aconcessionOvercamemore than1objectionMade acustomerlaughRecapped allchanges madeand futurepayments/servicesEducatedcustomeron warrantyreservicesAnsweredagreementquestion andwent intobuilding valuewithout a pause

aCare Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked the 2 feedback questions
  2. Made a customer smile
  3. Avoided negative words (I.e. can’t, possibly, if, bill, etc…)
  4. Used assumptive language
  5. Used a pride/sincerity statement or closing statement
  6. Use customers name 3+ times
  7. Provided 2 solutions to a customers issue
  8. Follow the roadmap to a save perfectly
  9. Asked additional probing questions
  10. Set proper expectations with the customer
  11. Turned negatives into positives
  12. Saved a customer using a consultation or reservice offer
  13. Used a closing statement after an offer/objection response
  14. Used distancing language to keep the customer on your side
  15. Got 3+ hard No’s
  16. Used and either/or closing statement
  17. Turned a frustrated customer into a happy one
  18. Used empathy language and tone
  19. Built value before offering a concession
  20. Overcame more than 1 objection
  21. Made a customer laugh
  22. Recapped all changes made and future payments/services
  23. Educated customer on warranty reservices
  24. Answered agreement question and went into building value without a pause