(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Use customers name 3+ times
Answered agreement question and went into building value without a pause
Used distancing language to keep the customer on your side
Used a closing statement after an offer/objection response
Set proper expectations with the customer
Used assumptive language
Made a customer smile
Turned negatives into positives
Made a customer laugh
Recapped all changes made and future payments/services
Provided 2 solutions to a customers issue
Built value before offering a concession
Follow the roadmap to a save perfectly
Used and either/or closing statement
Used empathy language and tone
Overcame more than 1 objection
Asked additional probing questions
Got 3+ hard No’s
Turned a frustrated customer into a happy one
Asked the 2 feedback questions
Saved a customer using a consultation or reservice offer
Educated customer on warranty reservices
Used a pride/sincerity statement or closing statement
Avoided negative words (I.e. can’t, possibly, if, bill, etc…)
