(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Answered agreement question and went into building value without a pause
Used and either/or closing statement
Follow the roadmap to a save perfectly
Made a customer smile
Used empathy language and tone
Asked the 2 feedback questions
Got 3+ hard No’s
Educated customer on warranty reservices
Used a closing statement after an offer/objection response
Asked additional probing questions
Built value before offering a concession
Overcame more than 1 objection
Turned a frustrated customer into a happy one
Set proper expectations with the customer
Saved a customer using a consultation or reservice offer
Turned negatives into positives
Use customers name 3+ times
Recapped all changes made and future payments/services
Avoided negative words (I.e. can’t, possibly, if, bill, etc…)
Used distancing language to keep the customer on your side
Provided 2 solutions to a customers issue
Used assumptive language
Made a customer laugh
Used a pride/sincerity statement or closing statement
