(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Use customers name 3+ times
Follow the roadmap to a save perfectly
Used distancing language to keep the customer on your side
Used assumptive language
Asked additional probing questions
Made a customer smile
Turned a frustrated customer into a happy one
Avoided negative words (I.e. can’t, possibly, if, bill, etc…)
Educated customer on warranty reservices
Turned negatives into positives
Made a customer laugh
Provided 2 solutions to a customers issue
Answered agreement question and went into building value without a pause
Overcame more than 1 objection
Set proper expectations with the customer
Used a pride/sincerity statement or closing statement
Recapped all changes made and future payments/services
Saved a customer using a consultation or reservice offer
Asked the 2 feedback questions
Used and either/or closing statement
Used a closing statement after an offer/objection response
