Usedempathylanguageand toneUseddistancinglanguage tokeep thecustomer onyour sideGot 3+hardNo’sAsked the2feedbackquestionsAnsweredagreementquestion andwent intobuilding valuewithout a pauseUsed a closingstatement afteranoffer/objectionresponseSaved acustomerusing aconsultation orreservice offerRecapped allchanges madeand futurepayments/servicesAvoidednegative words(I.e. can’t,possibly, if, bill,etc…)UsedassumptivelanguageUsed apride/sinceritystatement orclosingstatementOvercamemore than1objectionBuilt valuebeforeoffering aconcessionMade acustomerlaughTurnednegativesintopositivesMade acustomersmileTurned afrustratedcustomerinto a happyoneEducatedcustomeron warrantyreservicesProvided 2solutions toa customersissueSet properexpectationswith thecustomerAskedadditionalprobingquestionsUsed andeither/orclosingstatementFollow theroadmapto a saveperfectlyUsecustomersname 3+timesUsedempathylanguageand toneUseddistancinglanguage tokeep thecustomer onyour sideGot 3+hardNo’sAsked the2feedbackquestionsAnsweredagreementquestion andwent intobuilding valuewithout a pauseUsed a closingstatement afteranoffer/objectionresponseSaved acustomerusing aconsultation orreservice offerRecapped allchanges madeand futurepayments/servicesAvoidednegative words(I.e. can’t,possibly, if, bill,etc…)UsedassumptivelanguageUsed apride/sinceritystatement orclosingstatementOvercamemore than1objectionBuilt valuebeforeoffering aconcessionMade acustomerlaughTurnednegativesintopositivesMade acustomersmileTurned afrustratedcustomerinto a happyoneEducatedcustomeron warrantyreservicesProvided 2solutions toa customersissueSet properexpectationswith thecustomerAskedadditionalprobingquestionsUsed andeither/orclosingstatementFollow theroadmapto a saveperfectlyUsecustomersname 3+times

aCare Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used empathy language and tone
  2. Used distancing language to keep the customer on your side
  3. Got 3+ hard No’s
  4. Asked the 2 feedback questions
  5. Answered agreement question and went into building value without a pause
  6. Used a closing statement after an offer/objection response
  7. Saved a customer using a consultation or reservice offer
  8. Recapped all changes made and future payments/services
  9. Avoided negative words (I.e. can’t, possibly, if, bill, etc…)
  10. Used assumptive language
  11. Used a pride/sincerity statement or closing statement
  12. Overcame more than 1 objection
  13. Built value before offering a concession
  14. Made a customer laugh
  15. Turned negatives into positives
  16. Made a customer smile
  17. Turned a frustrated customer into a happy one
  18. Educated customer on warranty reservices
  19. Provided 2 solutions to a customers issue
  20. Set proper expectations with the customer
  21. Asked additional probing questions
  22. Used and either/or closing statement
  23. Follow the roadmap to a save perfectly
  24. Use customers name 3+ times