(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Made a customer laugh
Used a closing statement after an offer/objection response
Turned negatives into positives
Answered agreement question and went into building value without a pause
Built value before offering a concession
Asked additional probing questions
Turned a frustrated customer into a happy one
Use customers name 3+ times
Saved a customer using a consultation or reservice offer
Follow the roadmap to a save perfectly
Avoided negative words (I.e. can’t, possibly, if, bill, etc…)
Educated customer on warranty reservices
Used empathy language and tone
Recapped all changes made and future payments/services
Made a customer smile
Used a pride/sincerity statement or closing statement
Used assumptive language
Used and either/or closing statement
Used distancing language to keep the customer on your side
