(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Used empathy language and tone
Used distancing language to keep the customer on your side
Got 3+ hard No’s
Asked the 2 feedback questions
Answered agreement question and went into building value without a pause
Used a closing statement after an offer/objection response
Saved a customer using a consultation or reservice offer
Recapped all changes made and future payments/services
Avoided negative words (I.e. can’t, possibly, if, bill, etc…)
Used assumptive language
Used a pride/sincerity statement or closing statement