(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Overcame more than 1 objection
Turned negatives into positives
Asked additional probing questions
Used assumptive language
Used a pride/sincerity statement or closing statement
Used a closing statement after an offer/objection response
Recapped all changes made and future payments/services
Set proper expectations with the customer
Use customers name 3+ times
Provided 2 solutions to a customers issue
Made a customer smile
Answered agreement question and went into building value without a pause
Educated customer on warranty reservices
Used and either/or closing statement
Built value before offering a concession
Turned a frustrated customer into a happy one
Saved a customer using a consultation or reservice offer
Got 3+ hard No’s
Follow the roadmap to a save perfectly
Made a customer laugh
Used empathy language and tone
Asked the 2 feedback questions
Avoided negative words (I.e. can’t, possibly, if, bill, etc…)
Used distancing language to keep the customer on your side
