(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Used a closing statement after an offer/objection response
Asked the 2 feedback questions
Got 3+ hard No’s
Used a pride/sincerity statement or closing statement
Recapped all changes made and future payments/services
Turned negatives into positives
Turned a frustrated customer into a happy one
Used empathy language and tone
Educated customer on warranty reservices
Follow the roadmap to a save perfectly
Made a customer smile
Answered agreement question and went into building value without a pause
Built value before offering a concession
Provided 2 solutions to a customers issue
Made a customer laugh
Asked additional probing questions
Saved a customer using a consultation or reservice offer
Used and either/or closing statement
Use customers name 3+ times
Used distancing language to keep the customer on your side
Avoided negative words (I.e. can’t, possibly, if, bill, etc…)
