(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Used empathy language and tone
Turned a frustrated customer into a happy one
Made a customer laugh
Used assumptive language
Used distancing language to keep the customer on your side
Provided 2 solutions to a customers issue
Made a customer smile
Got 3+ hard No’s
Overcame more than 1 objection
Recapped all changes made and future payments/services
Use customers name 3+ times
Used and either/or closing statement
Used a pride/sincerity statement or closing statement
Avoided negative words (I.e. can’t, possibly, if, bill, etc…)
Asked additional probing questions
Built value before offering a concession
Used a closing statement after an offer/objection response
Educated customer on warranty reservices
Answered agreement question and went into building value without a pause
Asked the 2 feedback questions
Turned negatives into positives
Saved a customer using a consultation or reservice offer
