Usecustomersname 3+timesAskedadditionalprobingquestionsUsedassumptivelanguageUsedempathylanguageand toneUsed a closingstatement afteranoffer/objectionresponseGot 3+hardNo’sUseddistancinglanguage tokeep thecustomer onyour sideTurnednegativesintopositivesRecapped allchanges madeand futurepayments/servicesProvided 2solutions toa customersissueUsed andeither/orclosingstatementBuilt valuebeforeoffering aconcessionMade acustomersmileAsked the2feedbackquestionsSet properexpectationswith thecustomerTurned afrustratedcustomerinto a happyoneAnsweredagreementquestion andwent intobuilding valuewithout a pauseFollow theroadmapto a saveperfectlyMade acustomerlaughUsed apride/sinceritystatement orclosingstatementSaved acustomerusing aconsultation orreservice offerEducatedcustomeron warrantyreservicesOvercamemore than1objectionAvoidednegative words(I.e. can’t,possibly, if, bill,etc…)Usecustomersname 3+timesAskedadditionalprobingquestionsUsedassumptivelanguageUsedempathylanguageand toneUsed a closingstatement afteranoffer/objectionresponseGot 3+hardNo’sUseddistancinglanguage tokeep thecustomer onyour sideTurnednegativesintopositivesRecapped allchanges madeand futurepayments/servicesProvided 2solutions toa customersissueUsed andeither/orclosingstatementBuilt valuebeforeoffering aconcessionMade acustomersmileAsked the2feedbackquestionsSet properexpectationswith thecustomerTurned afrustratedcustomerinto a happyoneAnsweredagreementquestion andwent intobuilding valuewithout a pauseFollow theroadmapto a saveperfectlyMade acustomerlaughUsed apride/sinceritystatement orclosingstatementSaved acustomerusing aconsultation orreservice offerEducatedcustomeron warrantyreservicesOvercamemore than1objectionAvoidednegative words(I.e. can’t,possibly, if, bill,etc…)

aCare Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use customers name 3+ times
  2. Asked additional probing questions
  3. Used assumptive language
  4. Used empathy language and tone
  5. Used a closing statement after an offer/objection response
  6. Got 3+ hard No’s
  7. Used distancing language to keep the customer on your side
  8. Turned negatives into positives
  9. Recapped all changes made and future payments/services
  10. Provided 2 solutions to a customers issue
  11. Used and either/or closing statement
  12. Built value before offering a concession
  13. Made a customer smile
  14. Asked the 2 feedback questions
  15. Set proper expectations with the customer
  16. Turned a frustrated customer into a happy one
  17. Answered agreement question and went into building value without a pause
  18. Follow the roadmap to a save perfectly
  19. Made a customer laugh
  20. Used a pride/sincerity statement or closing statement
  21. Saved a customer using a consultation or reservice offer
  22. Educated customer on warranty reservices
  23. Overcame more than 1 objection
  24. Avoided negative words (I.e. can’t, possibly, if, bill, etc…)