This bingo card has a free space and 24 words: Use customers name 3+ times, Used a pride/sincerity statement or closing statement, Got 3+ hard No’s, Avoided negative words (I.e. can’t, possibly, if, bill, etc…), Turned a frustrated customer into a happy one, Overcame more than 1 objection, Set proper expectations with the customer, Used assumptive language, Made a customer laugh, Recapped all changes made and future payments/services, Asked additional probing questions, Answered agreement question and went into building value without a pause, Used a closing statement after an offer/objection response, Educated customer on warranty reservices, Saved a customer using a consultation or reservice offer, Used distancing language to keep the customer on your side, Follow the roadmap to a save perfectly, Asked the 2 feedback questions, Provided 2 solutions to a customers issue, Used and either/or closing statement, Built value before offering a concession, Used empathy language and tone, Made a customer smile and Turned negatives into positives.
** Wendel's Winners** | Calibration Bingo | Sales Call Quality Bingo | SgroVille Connection Bingo | Sales Call Quality Bingo
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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