Customername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimeSupplierticketRubyMartin/Cititransfer Caller has noknowledge of theinternet and isneeding instructionnavigating websiteB2B accountwants discountand quote sentto them so theycan place ownorderOffered 10% offto close the salebut used promocode alreadyattached toaccount“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomersRequest to callmanufacturerto find outwhen item willrestockCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionSplitpaymentmore than2 cardsCustomerpronouncesfaux “fox”Customer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteHave to explainwhy there are 3of the exactsame itemspriceddifferentlyEscalationFinancingissue and/ortechnicalsupportShoppingfor amattressunder $150Laydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderPerigoldcall wantingto ordersamplesFailed ivr orother systemissueresulting inloss of saleNeed tocompliment atoilet brush orotherutilitarian itemProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsClaims to haveno account,but you cansee previousordersCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsNeed parts fora bed customerordered roughly2 years agoQuoted cartemptyingafter callendsOutdoorcushionreplacmentsPrice changedfrom yesterday,and caller has ascreenshot theythink will makea differenceVerbalabuseCustomername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimeSupplierticketRubyMartin/Cititransfer Caller has noknowledge of theinternet and isneeding instructionnavigating websiteB2B accountwants discountand quote sentto them so theycan place ownorderOffered 10% offto close the salebut used promocode alreadyattached toaccount“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomersRequest to callmanufacturerto find outwhen item willrestockCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionSplitpaymentmore than2 cardsCustomerpronouncesfaux “fox”Customer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteHave to explainwhy there are 3of the exactsame itemspriceddifferentlyEscalationFinancingissue and/ortechnicalsupportShoppingfor amattressunder $150Laydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderPerigoldcall wantingto ordersamplesFailed ivr orother systemissueresulting inloss of saleNeed tocompliment atoilet brush orotherutilitarian itemProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsClaims to haveno account,but you cansee previousordersCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsNeed parts fora bed customerordered roughly2 years agoQuoted cartemptyingafter callendsOutdoorcushionreplacmentsPrice changedfrom yesterday,and caller has ascreenshot theythink will makea differenceVerbalabuse

Fa Queue - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
O
4
B
5
O
6
G
7
B
8
N
9
N
10
I
11
G
12
N
13
B
14
O
15
N
16
B
17
G
18
B
19
O
20
G
21
I
22
O
23
I
24
O
25
I
26
G
27
I
28
I
29
G
  1. N-Customer name and cart items match possible caller but they give you a different email, so you proceed anyway to preserve handle time
  2. B-Supplier ticket
  3. O-Ruby Martin/Citi transfer
  4. B- Caller has no knowledge of the internet and is needing instruction navigating website
  5. O-B2B account wants discount and quote sent to them so they can place own order
  6. G-Offered 10% off to close the sale but used promo code already attached to account
  7. B-“We’re not going to be at our new place until (date outside of vacation hold)” to explain the vacation hold to 3 or more customers
  8. N-Request to call manufacturer to find out when item will restock
  9. N-Caller inquires about product they saw a few days ago, but can’t provide sku, only color, and approximate price, and expect you to know what they’re referring to
  10. I-Offshores warm transfer telling you customer needs to place order, but really just have a post order question
  11. G-Split payment more than 2 cards
  12. N-Customer pronounces faux “fox”
  13. B-Customer in csnstores guest account with cart totaling $2k or more, declines giving email, preventing a quote
  14. O-Have to explain why there are 3 of the exact same items priced differently
  15. N-Escalation
  16. B-Financing issue and/or technical support
  17. G-Shopping for a mattress under $150
  18. B-Laydown, finally! Annnnnnd it’s for curtain rings or tp holder primary order
  19. O-Perigold call wanting to order samples
  20. G-Failed ivr or other system issue resulting in loss of sale
  21. I-Need to compliment a toilet brush or other utilitarian item
  22. O-Product has 4.7 star rating or higher but customer wants to discuss the negative reviews
  23. I- Claims to have no account, but you can see previous orders
  24. O-Customer won’t give email because they “just have 1 question” but actually they have 37 questions
  25. I-Need parts for a bed customer ordered roughly 2 years ago
  26. G-Quoted cart emptying after call ends
  27. I-Outdoor cushion replacments
  28. I-Price changed from yesterday, and caller has a screenshot they think will make a difference
  29. G-Verbal abuse