“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomersB2B accountwants discountand quote sentto them so theycan place ownorderShoppingfor amattressunder $150Need parts fora bed customerordered roughly2 years agoRubyMartin/CititransferCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toFinancingissue and/ortechnicalsupportNeed tocompliment atoilet brush orotherutilitarian itemFailed ivr orother systemissueresulting inloss of saleCustomername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimeCustomerpronouncesfaux “fox”Customer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsOutdoorcushionreplacments Caller has noknowledge of theinternet and isneeding instructionnavigating websiteSupplierticketQuoted cartemptyingafter callendsLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderHave to explainwhy there are 3of the exactsame itemspriceddifferentlyClaims to haveno account,but you cansee previousordersOffered 10% offto close the salebut used promocode alreadyattached toaccountCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quotePrice changedfrom yesterday,and caller has ascreenshot theythink will makea differenceEscalationOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionVerbalabuseProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsPerigoldcall wantingto ordersamplesRequest to callmanufacturerto find outwhen item willrestockSplitpaymentmore than2 cards“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomersB2B accountwants discountand quote sentto them so theycan place ownorderShoppingfor amattressunder $150Need parts fora bed customerordered roughly2 years agoRubyMartin/CititransferCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toFinancingissue and/ortechnicalsupportNeed tocompliment atoilet brush orotherutilitarian itemFailed ivr orother systemissueresulting inloss of saleCustomername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimeCustomerpronouncesfaux “fox”Customer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsOutdoorcushionreplacments Caller has noknowledge of theinternet and isneeding instructionnavigating websiteSupplierticketQuoted cartemptyingafter callendsLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderHave to explainwhy there are 3of the exactsame itemspriceddifferentlyClaims to haveno account,but you cansee previousordersOffered 10% offto close the salebut used promocode alreadyattached toaccountCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quotePrice changedfrom yesterday,and caller has ascreenshot theythink will makea differenceEscalationOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionVerbalabuseProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsPerigoldcall wantingto ordersamplesRequest to callmanufacturerto find outwhen item willrestockSplitpaymentmore than2 cards

Fa Queue - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
G
4
I
5
O
6
N
7
B
8
I
9
G
10
N
11
N
12
O
13
I
14
B
15
B
16
G
17
B
18
O
19
I
20
G
21
B
22
I
23
N
24
I
25
G
26
O
27
O
28
N
29
G
  1. B-“We’re not going to be at our new place until (date outside of vacation hold)” to explain the vacation hold to 3 or more customers
  2. O-B2B account wants discount and quote sent to them so they can place own order
  3. G-Shopping for a mattress under $150
  4. I-Need parts for a bed customer ordered roughly 2 years ago
  5. O-Ruby Martin/Citi transfer
  6. N-Caller inquires about product they saw a few days ago, but can’t provide sku, only color, and approximate price, and expect you to know what they’re referring to
  7. B-Financing issue and/or technical support
  8. I-Need to compliment a toilet brush or other utilitarian item
  9. G-Failed ivr or other system issue resulting in loss of sale
  10. N-Customer name and cart items match possible caller but they give you a different email, so you proceed anyway to preserve handle time
  11. N-Customer pronounces faux “fox”
  12. O-Customer won’t give email because they “just have 1 question” but actually they have 37 questions
  13. I-Outdoor cushion replacments
  14. B- Caller has no knowledge of the internet and is needing instruction navigating website
  15. B-Supplier ticket
  16. G-Quoted cart emptying after call ends
  17. B-Laydown, finally! Annnnnnd it’s for curtain rings or tp holder primary order
  18. O-Have to explain why there are 3 of the exact same items priced differently
  19. I- Claims to have no account, but you can see previous orders
  20. G-Offered 10% off to close the sale but used promo code already attached to account
  21. B-Customer in csnstores guest account with cart totaling $2k or more, declines giving email, preventing a quote
  22. I-Price changed from yesterday, and caller has a screenshot they think will make a difference
  23. N-Escalation
  24. I-Offshores warm transfer telling you customer needs to place order, but really just have a post order question
  25. G-Verbal abuse
  26. O-Product has 4.7 star rating or higher but customer wants to discuss the negative reviews
  27. O-Perigold call wanting to order samples
  28. N-Request to call manufacturer to find out when item will restock
  29. G-Split payment more than 2 cards