Outdoorcushionreplacments Caller has noknowledge of theinternet and isneeding instructionnavigating websitePrice changedfrom yesterday,and caller has ascreenshot theythink will makea differenceOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsFailed ivr orother systemissueresulting inloss of saleNeed parts fora bed customerordered roughly2 years agoCustomerpronouncesfaux “fox”Product has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsNeed tocompliment atoilet brush orotherutilitarian itemRequest to callmanufacturerto find outwhen item willrestockCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toCustomername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimeShoppingfor amattressunder $150Claims to haveno account,but you cansee previousordersB2B accountwants discountand quote sentto them so theycan place ownorderFinancingissue and/ortechnicalsupportLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary order“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomersOffered 10% offto close the salebut used promocode alreadyattached toaccountPerigoldcall wantingto ordersamplesRubyMartin/CititransferEscalationVerbalabuseSupplierticketSplitpaymentmore than2 cardsQuoted cartemptyingafter callendsHave to explainwhy there are 3of the exactsame itemspriceddifferentlyCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteOutdoorcushionreplacments Caller has noknowledge of theinternet and isneeding instructionnavigating websitePrice changedfrom yesterday,and caller has ascreenshot theythink will makea differenceOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsFailed ivr orother systemissueresulting inloss of saleNeed parts fora bed customerordered roughly2 years agoCustomerpronouncesfaux “fox”Product has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsNeed tocompliment atoilet brush orotherutilitarian itemRequest to callmanufacturerto find outwhen item willrestockCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toCustomername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimeShoppingfor amattressunder $150Claims to haveno account,but you cansee previousordersB2B accountwants discountand quote sentto them so theycan place ownorderFinancingissue and/ortechnicalsupportLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary order“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomersOffered 10% offto close the salebut used promocode alreadyattached toaccountPerigoldcall wantingto ordersamplesRubyMartin/CititransferEscalationVerbalabuseSupplierticketSplitpaymentmore than2 cardsQuoted cartemptyingafter callendsHave to explainwhy there are 3of the exactsame itemspriceddifferentlyCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quote

Fa Queue - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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O
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G
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N
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O
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I
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N
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N
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G
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I
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O
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B
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B
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B
  1. I-Outdoor cushion replacments
  2. B- Caller has no knowledge of the internet and is needing instruction navigating website
  3. I-Price changed from yesterday, and caller has a screenshot they think will make a difference
  4. I-Offshores warm transfer telling you customer needs to place order, but really just have a post order question
  5. O-Customer won’t give email because they “just have 1 question” but actually they have 37 questions
  6. G-Failed ivr or other system issue resulting in loss of sale
  7. I-Need parts for a bed customer ordered roughly 2 years ago
  8. N-Customer pronounces faux “fox”
  9. O-Product has 4.7 star rating or higher but customer wants to discuss the negative reviews
  10. I-Need to compliment a toilet brush or other utilitarian item
  11. N-Request to call manufacturer to find out when item will restock
  12. N-Caller inquires about product they saw a few days ago, but can’t provide sku, only color, and approximate price, and expect you to know what they’re referring to
  13. N-Customer name and cart items match possible caller but they give you a different email, so you proceed anyway to preserve handle time
  14. G-Shopping for a mattress under $150
  15. I- Claims to have no account, but you can see previous orders
  16. O-B2B account wants discount and quote sent to them so they can place own order
  17. B-Financing issue and/or technical support
  18. B-Laydown, finally! Annnnnnd it’s for curtain rings or tp holder primary order
  19. B-“We’re not going to be at our new place until (date outside of vacation hold)” to explain the vacation hold to 3 or more customers
  20. G-Offered 10% off to close the sale but used promo code already attached to account
  21. O-Perigold call wanting to order samples
  22. O-Ruby Martin/Citi transfer
  23. N-Escalation
  24. G-Verbal abuse
  25. B-Supplier ticket
  26. G-Split payment more than 2 cards
  27. G-Quoted cart emptying after call ends
  28. O-Have to explain why there are 3 of the exact same items priced differently
  29. B-Customer in csnstores guest account with cart totaling $2k or more, declines giving email, preventing a quote