VerbalabuseSplitpaymentmore than2 cards“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomersPerigoldcall wantingto ordersamplesFailed ivr orother systemissueresulting inloss of saleLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderShoppingfor amattressunder $150Customer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsClaims to haveno account,but you cansee previousordersNeed parts fora bed customerordered roughly2 years agoCustomerpronouncesfaux “fox”OutdoorcushionreplacmentsEscalationRequest to callmanufacturerto find outwhen item willrestockNeed tocompliment atoilet brush orotherutilitarian itemCustomername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimeB2B accountwants discountand quote sentto them so theycan place ownorderFinancingissue and/ortechnicalsupportOffered 10% offto close the salebut used promocode alreadyattached toaccountQuoted cartemptyingafter callendsHave to explainwhy there are 3of the exactsame itemspriceddifferentlyProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionPrice changedfrom yesterday,and caller has ascreenshot theythink will makea differenceSupplierticketCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toRubyMartin/Cititransfer Caller has noknowledge of theinternet and isneeding instructionnavigating websiteVerbalabuseSplitpaymentmore than2 cards“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomersPerigoldcall wantingto ordersamplesFailed ivr orother systemissueresulting inloss of saleLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderShoppingfor amattressunder $150Customer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsClaims to haveno account,but you cansee previousordersNeed parts fora bed customerordered roughly2 years agoCustomerpronouncesfaux “fox”OutdoorcushionreplacmentsEscalationRequest to callmanufacturerto find outwhen item willrestockNeed tocompliment atoilet brush orotherutilitarian itemCustomername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimeB2B accountwants discountand quote sentto them so theycan place ownorderFinancingissue and/ortechnicalsupportOffered 10% offto close the salebut used promocode alreadyattached toaccountQuoted cartemptyingafter callendsHave to explainwhy there are 3of the exactsame itemspriceddifferentlyProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionPrice changedfrom yesterday,and caller has ascreenshot theythink will makea differenceSupplierticketCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toRubyMartin/Cititransfer Caller has noknowledge of theinternet and isneeding instructionnavigating website

Fa Queue - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
G
3
B
4
O
5
G
6
B
7
G
8
O
9
I
10
I
11
N
12
I
13
N
14
N
15
I
16
N
17
O
18
B
19
G
20
G
21
O
22
O
23
B
24
I
25
I
26
B
27
N
28
O
29
B
  1. G-Verbal abuse
  2. G-Split payment more than 2 cards
  3. B-“We’re not going to be at our new place until (date outside of vacation hold)” to explain the vacation hold to 3 or more customers
  4. O-Perigold call wanting to order samples
  5. G-Failed ivr or other system issue resulting in loss of sale
  6. B-Laydown, finally! Annnnnnd it’s for curtain rings or tp holder primary order
  7. G-Shopping for a mattress under $150
  8. O-Customer won’t give email because they “just have 1 question” but actually they have 37 questions
  9. I- Claims to have no account, but you can see previous orders
  10. I-Need parts for a bed customer ordered roughly 2 years ago
  11. N-Customer pronounces faux “fox”
  12. I-Outdoor cushion replacments
  13. N-Escalation
  14. N-Request to call manufacturer to find out when item will restock
  15. I-Need to compliment a toilet brush or other utilitarian item
  16. N-Customer name and cart items match possible caller but they give you a different email, so you proceed anyway to preserve handle time
  17. O-B2B account wants discount and quote sent to them so they can place own order
  18. B-Financing issue and/or technical support
  19. G-Offered 10% off to close the sale but used promo code already attached to account
  20. G-Quoted cart emptying after call ends
  21. O-Have to explain why there are 3 of the exact same items priced differently
  22. O-Product has 4.7 star rating or higher but customer wants to discuss the negative reviews
  23. B-Customer in csnstores guest account with cart totaling $2k or more, declines giving email, preventing a quote
  24. I-Offshores warm transfer telling you customer needs to place order, but really just have a post order question
  25. I-Price changed from yesterday, and caller has a screenshot they think will make a difference
  26. B-Supplier ticket
  27. N-Caller inquires about product they saw a few days ago, but can’t provide sku, only color, and approximate price, and expect you to know what they’re referring to
  28. O-Ruby Martin/Citi transfer
  29. B- Caller has no knowledge of the internet and is needing instruction navigating website