Need parts fora bed customerordered roughly2 years agoPrice changedfrom yesterday,and caller has ascreenshot theythink will makea differenceFailed ivr orother systemissueresulting inloss of saleVerbalabuseCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteCustomerpronouncesfaux “fox”RubyMartin/CititransferCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsOffered 10% offto close the salebut used promocode alreadyattached toaccountHave to explainwhy there are 3of the exactsame itemspriceddifferentlyOutdoorcushionreplacmentsNeed tocompliment atoilet brush orotherutilitarian itemCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toSupplierticketClaims to haveno account,but you cansee previousordersOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestion“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomersB2B accountwants discountand quote sentto them so theycan place ownorderShoppingfor amattressunder $150Laydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderQuoted cartemptyingafter callendsPerigoldcall wantingto ordersamplesProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsFinancingissue and/ortechnicalsupport Caller has noknowledge of theinternet and isneeding instructionnavigating websiteEscalationSplitpaymentmore than2 cardsRequest to callmanufacturerto find outwhen item willrestockCustomername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimeNeed parts fora bed customerordered roughly2 years agoPrice changedfrom yesterday,and caller has ascreenshot theythink will makea differenceFailed ivr orother systemissueresulting inloss of saleVerbalabuseCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteCustomerpronouncesfaux “fox”RubyMartin/CititransferCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsOffered 10% offto close the salebut used promocode alreadyattached toaccountHave to explainwhy there are 3of the exactsame itemspriceddifferentlyOutdoorcushionreplacmentsNeed tocompliment atoilet brush orotherutilitarian itemCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toSupplierticketClaims to haveno account,but you cansee previousordersOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestion“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomersB2B accountwants discountand quote sentto them so theycan place ownorderShoppingfor amattressunder $150Laydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderQuoted cartemptyingafter callendsPerigoldcall wantingto ordersamplesProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsFinancingissue and/ortechnicalsupport Caller has noknowledge of theinternet and isneeding instructionnavigating websiteEscalationSplitpaymentmore than2 cardsRequest to callmanufacturerto find outwhen item willrestockCustomername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletime

Fa Queue - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
G
4
G
5
B
6
N
7
O
8
O
9
G
10
O
11
I
12
I
13
N
14
B
15
I
16
I
17
B
18
O
19
G
20
B
21
G
22
O
23
O
24
B
25
B
26
N
27
G
28
N
29
N
  1. I-Need parts for a bed customer ordered roughly 2 years ago
  2. I-Price changed from yesterday, and caller has a screenshot they think will make a difference
  3. G-Failed ivr or other system issue resulting in loss of sale
  4. G-Verbal abuse
  5. B-Customer in csnstores guest account with cart totaling $2k or more, declines giving email, preventing a quote
  6. N-Customer pronounces faux “fox”
  7. O-Ruby Martin/Citi transfer
  8. O-Customer won’t give email because they “just have 1 question” but actually they have 37 questions
  9. G-Offered 10% off to close the sale but used promo code already attached to account
  10. O-Have to explain why there are 3 of the exact same items priced differently
  11. I-Outdoor cushion replacments
  12. I-Need to compliment a toilet brush or other utilitarian item
  13. N-Caller inquires about product they saw a few days ago, but can’t provide sku, only color, and approximate price, and expect you to know what they’re referring to
  14. B-Supplier ticket
  15. I- Claims to have no account, but you can see previous orders
  16. I-Offshores warm transfer telling you customer needs to place order, but really just have a post order question
  17. B-“We’re not going to be at our new place until (date outside of vacation hold)” to explain the vacation hold to 3 or more customers
  18. O-B2B account wants discount and quote sent to them so they can place own order
  19. G-Shopping for a mattress under $150
  20. B-Laydown, finally! Annnnnnd it’s for curtain rings or tp holder primary order
  21. G-Quoted cart emptying after call ends
  22. O-Perigold call wanting to order samples
  23. O-Product has 4.7 star rating or higher but customer wants to discuss the negative reviews
  24. B-Financing issue and/or technical support
  25. B- Caller has no knowledge of the internet and is needing instruction navigating website
  26. N-Escalation
  27. G-Split payment more than 2 cards
  28. N-Request to call manufacturer to find out when item will restock
  29. N-Customer name and cart items match possible caller but they give you a different email, so you proceed anyway to preserve handle time