EscalationNeed tocompliment atoilet brush orotherutilitarian itemCustomername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimePrice changedfrom yesterday,and caller has ascreenshot theythink will makea differenceQuoted cartemptyingafter callendsOffered 10% offto close the salebut used promocode alreadyattached toaccountClaims to haveno account,but you cansee previousordersShoppingfor amattressunder $150“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomersLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsPerigoldcall wantingto ordersamplesOutdoorcushionreplacmentsSupplierticketNeed parts fora bed customerordered roughly2 years agoRubyMartin/CititransferB2B accountwants discountand quote sentto them so theycan place ownorderCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsSplitpaymentmore than2 cards Caller has noknowledge of theinternet and isneeding instructionnavigating websiteFinancingissue and/ortechnicalsupportHave to explainwhy there are 3of the exactsame itemspriceddifferentlyFailed ivr orother systemissueresulting inloss of saleRequest to callmanufacturerto find outwhen item willrestockCustomerpronouncesfaux “fox”Caller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toVerbalabuseEscalationNeed tocompliment atoilet brush orotherutilitarian itemCustomername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimePrice changedfrom yesterday,and caller has ascreenshot theythink will makea differenceQuoted cartemptyingafter callendsOffered 10% offto close the salebut used promocode alreadyattached toaccountClaims to haveno account,but you cansee previousordersShoppingfor amattressunder $150“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomersLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsPerigoldcall wantingto ordersamplesOutdoorcushionreplacmentsSupplierticketNeed parts fora bed customerordered roughly2 years agoRubyMartin/CititransferB2B accountwants discountand quote sentto them so theycan place ownorderCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsSplitpaymentmore than2 cards Caller has noknowledge of theinternet and isneeding instructionnavigating websiteFinancingissue and/ortechnicalsupportHave to explainwhy there are 3of the exactsame itemspriceddifferentlyFailed ivr orother systemissueresulting inloss of saleRequest to callmanufacturerto find outwhen item willrestockCustomerpronouncesfaux “fox”Caller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toVerbalabuse

Fa Queue - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
I
3
N
4
I
5
G
6
G
7
I
8
G
9
B
10
B
11
O
12
O
13
I
14
B
15
I
16
O
17
O
18
B
19
I
20
O
21
G
22
B
23
B
24
O
25
G
26
N
27
N
28
N
29
G
  1. N-Escalation
  2. I-Need to compliment a toilet brush or other utilitarian item
  3. N-Customer name and cart items match possible caller but they give you a different email, so you proceed anyway to preserve handle time
  4. I-Price changed from yesterday, and caller has a screenshot they think will make a difference
  5. G-Quoted cart emptying after call ends
  6. G-Offered 10% off to close the sale but used promo code already attached to account
  7. I- Claims to have no account, but you can see previous orders
  8. G-Shopping for a mattress under $150
  9. B-“We’re not going to be at our new place until (date outside of vacation hold)” to explain the vacation hold to 3 or more customers
  10. B-Laydown, finally! Annnnnnd it’s for curtain rings or tp holder primary order
  11. O-Product has 4.7 star rating or higher but customer wants to discuss the negative reviews
  12. O-Perigold call wanting to order samples
  13. I-Outdoor cushion replacments
  14. B-Supplier ticket
  15. I-Need parts for a bed customer ordered roughly 2 years ago
  16. O-Ruby Martin/Citi transfer
  17. O-B2B account wants discount and quote sent to them so they can place own order
  18. B-Customer in csnstores guest account with cart totaling $2k or more, declines giving email, preventing a quote
  19. I-Offshores warm transfer telling you customer needs to place order, but really just have a post order question
  20. O-Customer won’t give email because they “just have 1 question” but actually they have 37 questions
  21. G-Split payment more than 2 cards
  22. B- Caller has no knowledge of the internet and is needing instruction navigating website
  23. B-Financing issue and/or technical support
  24. O-Have to explain why there are 3 of the exact same items priced differently
  25. G-Failed ivr or other system issue resulting in loss of sale
  26. N-Request to call manufacturer to find out when item will restock
  27. N-Customer pronounces faux “fox”
  28. N-Caller inquires about product they saw a few days ago, but can’t provide sku, only color, and approximate price, and expect you to know what they’re referring to
  29. G-Verbal abuse