Shoppingfor amattressunder $150OutdoorcushionreplacmentsLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderNeed parts fora bed customerordered roughly2 years agoCustomerpronouncesfaux “fox”Have to explainwhy there are 3of the exactsame itemspriceddifferentlyProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsB2B accountwants discountand quote sentto them so theycan place ownorderCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteClaims to haveno account,but you cansee previousordersNeed tocompliment atoilet brush orotherutilitarian itemPrice changedfrom yesterday,and caller has ascreenshot theythink will makea differenceCustomername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimeSplitpaymentmore than2 cardsSupplierticketFinancingissue and/ortechnicalsupportEscalationRubyMartin/CititransferQuoted cartemptyingafter callendsPerigoldcall wantingto ordersamplesVerbalabuseFailed ivr orother systemissueresulting inloss of saleRequest to callmanufacturerto find outwhen item willrestockCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toOffered 10% offto close the salebut used promocode alreadyattached toaccount“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomers Caller has noknowledge of theinternet and isneeding instructionnavigating websiteShoppingfor amattressunder $150OutdoorcushionreplacmentsLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderNeed parts fora bed customerordered roughly2 years agoCustomerpronouncesfaux “fox”Have to explainwhy there are 3of the exactsame itemspriceddifferentlyProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsB2B accountwants discountand quote sentto them so theycan place ownorderCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteClaims to haveno account,but you cansee previousordersNeed tocompliment atoilet brush orotherutilitarian itemPrice changedfrom yesterday,and caller has ascreenshot theythink will makea differenceCustomername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimeSplitpaymentmore than2 cardsSupplierticketFinancingissue and/ortechnicalsupportEscalationRubyMartin/CititransferQuoted cartemptyingafter callendsPerigoldcall wantingto ordersamplesVerbalabuseFailed ivr orother systemissueresulting inloss of saleRequest to callmanufacturerto find outwhen item willrestockCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toOffered 10% offto close the salebut used promocode alreadyattached toaccount“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomers Caller has noknowledge of theinternet and isneeding instructionnavigating website

Fa Queue - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
B
4
I
5
N
6
O
7
O
8
O
9
O
10
I
11
B
12
I
13
I
14
I
15
N
16
G
17
B
18
B
19
N
20
O
21
G
22
O
23
G
24
G
25
N
26
N
27
G
28
B
29
B
  1. G-Shopping for a mattress under $150
  2. I-Outdoor cushion replacments
  3. B-Laydown, finally! Annnnnnd it’s for curtain rings or tp holder primary order
  4. I-Need parts for a bed customer ordered roughly 2 years ago
  5. N-Customer pronounces faux “fox”
  6. O-Have to explain why there are 3 of the exact same items priced differently
  7. O-Product has 4.7 star rating or higher but customer wants to discuss the negative reviews
  8. O-B2B account wants discount and quote sent to them so they can place own order
  9. O-Customer won’t give email because they “just have 1 question” but actually they have 37 questions
  10. I-Offshores warm transfer telling you customer needs to place order, but really just have a post order question
  11. B-Customer in csnstores guest account with cart totaling $2k or more, declines giving email, preventing a quote
  12. I- Claims to have no account, but you can see previous orders
  13. I-Need to compliment a toilet brush or other utilitarian item
  14. I-Price changed from yesterday, and caller has a screenshot they think will make a difference
  15. N-Customer name and cart items match possible caller but they give you a different email, so you proceed anyway to preserve handle time
  16. G-Split payment more than 2 cards
  17. B-Supplier ticket
  18. B-Financing issue and/or technical support
  19. N-Escalation
  20. O-Ruby Martin/Citi transfer
  21. G-Quoted cart emptying after call ends
  22. O-Perigold call wanting to order samples
  23. G-Verbal abuse
  24. G-Failed ivr or other system issue resulting in loss of sale
  25. N-Request to call manufacturer to find out when item will restock
  26. N-Caller inquires about product they saw a few days ago, but can’t provide sku, only color, and approximate price, and expect you to know what they’re referring to
  27. G-Offered 10% off to close the sale but used promo code already attached to account
  28. B-“We’re not going to be at our new place until (date outside of vacation hold)” to explain the vacation hold to 3 or more customers
  29. B- Caller has no knowledge of the internet and is needing instruction navigating website