VerbalabuseCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteHave to explainwhy there are 3of the exactsame itemspriceddifferentlyClaims to haveno account,but you cansee previousordersFinancingissue and/ortechnicalsupportOffered 10% offto close the salebut used promocode alreadyattached toaccountProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsNeed parts fora bed customerordered roughly2 years agoNeed tocompliment atoilet brush orotherutilitarian itemPrice changedfrom yesterday,and caller has ascreenshot theythink will makea differenceOutdoorcushionreplacmentsPerigoldcall wantingto ordersamplesFailed ivr orother systemissueresulting inloss of saleCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsShoppingfor amattressunder $150Request to callmanufacturerto find outwhen item willrestockB2B accountwants discountand quote sentto them so theycan place ownorderRubyMartin/CititransferLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderSplitpaymentmore than2 cardsCustomername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletime“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomersCustomerpronouncesfaux “fox”Offshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionEscalation Caller has noknowledge of theinternet and isneeding instructionnavigating websiteQuoted cartemptyingafter callendsCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toSupplierticketVerbalabuseCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteHave to explainwhy there are 3of the exactsame itemspriceddifferentlyClaims to haveno account,but you cansee previousordersFinancingissue and/ortechnicalsupportOffered 10% offto close the salebut used promocode alreadyattached toaccountProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsNeed parts fora bed customerordered roughly2 years agoNeed tocompliment atoilet brush orotherutilitarian itemPrice changedfrom yesterday,and caller has ascreenshot theythink will makea differenceOutdoorcushionreplacmentsPerigoldcall wantingto ordersamplesFailed ivr orother systemissueresulting inloss of saleCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsShoppingfor amattressunder $150Request to callmanufacturerto find outwhen item willrestockB2B accountwants discountand quote sentto them so theycan place ownorderRubyMartin/CititransferLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderSplitpaymentmore than2 cardsCustomername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletime“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomersCustomerpronouncesfaux “fox”Offshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionEscalation Caller has noknowledge of theinternet and isneeding instructionnavigating websiteQuoted cartemptyingafter callendsCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toSupplierticket

Fa Queue - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
O
4
I
5
B
6
G
7
O
8
I
9
I
10
I
11
I
12
O
13
G
14
O
15
G
16
N
17
O
18
O
19
B
20
G
21
N
22
B
23
N
24
I
25
N
26
B
27
G
28
N
29
B
  1. G-Verbal abuse
  2. B-Customer in csnstores guest account with cart totaling $2k or more, declines giving email, preventing a quote
  3. O-Have to explain why there are 3 of the exact same items priced differently
  4. I- Claims to have no account, but you can see previous orders
  5. B-Financing issue and/or technical support
  6. G-Offered 10% off to close the sale but used promo code already attached to account
  7. O-Product has 4.7 star rating or higher but customer wants to discuss the negative reviews
  8. I-Need parts for a bed customer ordered roughly 2 years ago
  9. I-Need to compliment a toilet brush or other utilitarian item
  10. I-Price changed from yesterday, and caller has a screenshot they think will make a difference
  11. I-Outdoor cushion replacments
  12. O-Perigold call wanting to order samples
  13. G-Failed ivr or other system issue resulting in loss of sale
  14. O-Customer won’t give email because they “just have 1 question” but actually they have 37 questions
  15. G-Shopping for a mattress under $150
  16. N-Request to call manufacturer to find out when item will restock
  17. O-B2B account wants discount and quote sent to them so they can place own order
  18. O-Ruby Martin/Citi transfer
  19. B-Laydown, finally! Annnnnnd it’s for curtain rings or tp holder primary order
  20. G-Split payment more than 2 cards
  21. N-Customer name and cart items match possible caller but they give you a different email, so you proceed anyway to preserve handle time
  22. B-“We’re not going to be at our new place until (date outside of vacation hold)” to explain the vacation hold to 3 or more customers
  23. N-Customer pronounces faux “fox”
  24. I-Offshores warm transfer telling you customer needs to place order, but really just have a post order question
  25. N-Escalation
  26. B- Caller has no knowledge of the internet and is needing instruction navigating website
  27. G-Quoted cart emptying after call ends
  28. N-Caller inquires about product they saw a few days ago, but can’t provide sku, only color, and approximate price, and expect you to know what they’re referring to
  29. B-Supplier ticket