Laydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionFailed ivr orother systemissueresulting inloss of saleCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsCustomername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimeCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteHave to explainwhy there are 3of the exactsame itemspriceddifferentlyCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toClaims to haveno account,but you cansee previousordersNeed tocompliment atoilet brush orotherutilitarian itemCustomerpronouncesfaux “fox”Supplierticket“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomersEscalationPrice changedfrom yesterday,and caller has ascreenshot theythink will makea differencePerigoldcall wantingto ordersamplesNeed parts fora bed customerordered roughly2 years agoRubyMartin/CititransferB2B accountwants discountand quote sentto them so theycan place ownorderQuoted cartemptyingafter callendsRequest to callmanufacturerto find outwhen item willrestockVerbalabuseOffered 10% offto close the salebut used promocode alreadyattached toaccountOutdoorcushionreplacments Caller has noknowledge of theinternet and isneeding instructionnavigating websiteShoppingfor amattressunder $150Splitpaymentmore than2 cardsProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsFinancingissue and/ortechnicalsupportLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionFailed ivr orother systemissueresulting inloss of saleCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsCustomername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimeCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteHave to explainwhy there are 3of the exactsame itemspriceddifferentlyCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toClaims to haveno account,but you cansee previousordersNeed tocompliment atoilet brush orotherutilitarian itemCustomerpronouncesfaux “fox”Supplierticket“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomersEscalationPrice changedfrom yesterday,and caller has ascreenshot theythink will makea differencePerigoldcall wantingto ordersamplesNeed parts fora bed customerordered roughly2 years agoRubyMartin/CititransferB2B accountwants discountand quote sentto them so theycan place ownorderQuoted cartemptyingafter callendsRequest to callmanufacturerto find outwhen item willrestockVerbalabuseOffered 10% offto close the salebut used promocode alreadyattached toaccountOutdoorcushionreplacments Caller has noknowledge of theinternet and isneeding instructionnavigating websiteShoppingfor amattressunder $150Splitpaymentmore than2 cardsProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsFinancingissue and/ortechnicalsupport

Fa Queue - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
G
4
O
5
N
6
B
7
O
8
N
9
I
10
I
11
N
12
B
13
B
14
N
15
I
16
O
17
I
18
O
19
O
20
G
21
N
22
G
23
G
24
I
25
B
26
G
27
G
28
O
29
B
  1. B-Laydown, finally! Annnnnnd it’s for curtain rings or tp holder primary order
  2. I-Offshores warm transfer telling you customer needs to place order, but really just have a post order question
  3. G-Failed ivr or other system issue resulting in loss of sale
  4. O-Customer won’t give email because they “just have 1 question” but actually they have 37 questions
  5. N-Customer name and cart items match possible caller but they give you a different email, so you proceed anyway to preserve handle time
  6. B-Customer in csnstores guest account with cart totaling $2k or more, declines giving email, preventing a quote
  7. O-Have to explain why there are 3 of the exact same items priced differently
  8. N-Caller inquires about product they saw a few days ago, but can’t provide sku, only color, and approximate price, and expect you to know what they’re referring to
  9. I- Claims to have no account, but you can see previous orders
  10. I-Need to compliment a toilet brush or other utilitarian item
  11. N-Customer pronounces faux “fox”
  12. B-Supplier ticket
  13. B-“We’re not going to be at our new place until (date outside of vacation hold)” to explain the vacation hold to 3 or more customers
  14. N-Escalation
  15. I-Price changed from yesterday, and caller has a screenshot they think will make a difference
  16. O-Perigold call wanting to order samples
  17. I-Need parts for a bed customer ordered roughly 2 years ago
  18. O-Ruby Martin/Citi transfer
  19. O-B2B account wants discount and quote sent to them so they can place own order
  20. G-Quoted cart emptying after call ends
  21. N-Request to call manufacturer to find out when item will restock
  22. G-Verbal abuse
  23. G-Offered 10% off to close the sale but used promo code already attached to account
  24. I-Outdoor cushion replacments
  25. B- Caller has no knowledge of the internet and is needing instruction navigating website
  26. G-Shopping for a mattress under $150
  27. G-Split payment more than 2 cards
  28. O-Product has 4.7 star rating or higher but customer wants to discuss the negative reviews
  29. B-Financing issue and/or technical support