EscalationOutdoorcushionreplacmentsFinancingissue and/ortechnicalsupportB2B accountwants discountand quote sentto them so theycan place ownorderPerigoldcall wantingto ordersamplesPrice changedfrom yesterday,and caller has ascreenshot theythink will makea differenceHave to explainwhy there are 3of the exactsame itemspriceddifferentlyClaims to haveno account,but you cansee previousordersRequest to callmanufacturerto find outwhen item willrestockCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toCustomerpronouncesfaux “fox”RubyMartin/CititransferCustomername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimeNeed parts fora bed customerordered roughly2 years agoOffered 10% offto close the salebut used promocode alreadyattached toaccountSplitpaymentmore than2 cardsShoppingfor amattressunder $150VerbalabuseOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionQuoted cartemptyingafter callendsNeed tocompliment atoilet brush orotherutilitarian itemSupplierticketLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviews“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomers Caller has noknowledge of theinternet and isneeding instructionnavigating websiteFailed ivr orother systemissueresulting inloss of saleEscalationOutdoorcushionreplacmentsFinancingissue and/ortechnicalsupportB2B accountwants discountand quote sentto them so theycan place ownorderPerigoldcall wantingto ordersamplesPrice changedfrom yesterday,and caller has ascreenshot theythink will makea differenceHave to explainwhy there are 3of the exactsame itemspriceddifferentlyClaims to haveno account,but you cansee previousordersRequest to callmanufacturerto find outwhen item willrestockCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toCustomerpronouncesfaux “fox”RubyMartin/CititransferCustomername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimeNeed parts fora bed customerordered roughly2 years agoOffered 10% offto close the salebut used promocode alreadyattached toaccountSplitpaymentmore than2 cardsShoppingfor amattressunder $150VerbalabuseOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionQuoted cartemptyingafter callendsNeed tocompliment atoilet brush orotherutilitarian itemSupplierticketLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviews“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomers Caller has noknowledge of theinternet and isneeding instructionnavigating websiteFailed ivr orother systemissueresulting inloss of sale

Fa Queue - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
I
3
B
4
O
5
O
6
I
7
O
8
I
9
N
10
N
11
N
12
O
13
N
14
I
15
G
16
G
17
G
18
G
19
I
20
G
21
I
22
B
23
B
24
B
25
O
26
O
27
B
28
B
29
G
  1. N-Escalation
  2. I-Outdoor cushion replacments
  3. B-Financing issue and/or technical support
  4. O-B2B account wants discount and quote sent to them so they can place own order
  5. O-Perigold call wanting to order samples
  6. I-Price changed from yesterday, and caller has a screenshot they think will make a difference
  7. O-Have to explain why there are 3 of the exact same items priced differently
  8. I- Claims to have no account, but you can see previous orders
  9. N-Request to call manufacturer to find out when item will restock
  10. N-Caller inquires about product they saw a few days ago, but can’t provide sku, only color, and approximate price, and expect you to know what they’re referring to
  11. N-Customer pronounces faux “fox”
  12. O-Ruby Martin/Citi transfer
  13. N-Customer name and cart items match possible caller but they give you a different email, so you proceed anyway to preserve handle time
  14. I-Need parts for a bed customer ordered roughly 2 years ago
  15. G-Offered 10% off to close the sale but used promo code already attached to account
  16. G-Split payment more than 2 cards
  17. G-Shopping for a mattress under $150
  18. G-Verbal abuse
  19. I-Offshores warm transfer telling you customer needs to place order, but really just have a post order question
  20. G-Quoted cart emptying after call ends
  21. I-Need to compliment a toilet brush or other utilitarian item
  22. B-Supplier ticket
  23. B-Laydown, finally! Annnnnnd it’s for curtain rings or tp holder primary order
  24. B-Customer in csnstores guest account with cart totaling $2k or more, declines giving email, preventing a quote
  25. O-Customer won’t give email because they “just have 1 question” but actually they have 37 questions
  26. O-Product has 4.7 star rating or higher but customer wants to discuss the negative reviews
  27. B-“We’re not going to be at our new place until (date outside of vacation hold)” to explain the vacation hold to 3 or more customers
  28. B- Caller has no knowledge of the internet and is needing instruction navigating website
  29. G-Failed ivr or other system issue resulting in loss of sale