Laydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderB2B accountwants discountand quote sentto them so theycan place ownorderCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteRequest to callmanufacturerto find outwhen item willrestockProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsVerbalabuseCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toPerigoldcall wantingto ordersamplesCustomerpronouncesfaux “fox”Price changedfrom yesterday,and caller has ascreenshot theythink will makea differenceSplitpaymentmore than2 cardsQuoted cartemptyingafter callendsOffered 10% offto close the salebut used promocode alreadyattached toaccountNeed tocompliment atoilet brush orotherutilitarian itemHave to explainwhy there are 3of the exactsame itemspriceddifferentlyNeed parts fora bed customerordered roughly2 years agoShoppingfor amattressunder $150Customername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimeEscalation Caller has noknowledge of theinternet and isneeding instructionnavigating websiteClaims to haveno account,but you cansee previousordersFinancingissue and/ortechnicalsupportOutdoorcushionreplacments“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomersRubyMartin/CititransferOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionFailed ivr orother systemissueresulting inloss of saleSupplierticketLaydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderB2B accountwants discountand quote sentto them so theycan place ownorderCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteRequest to callmanufacturerto find outwhen item willrestockProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsVerbalabuseCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toPerigoldcall wantingto ordersamplesCustomerpronouncesfaux “fox”Price changedfrom yesterday,and caller has ascreenshot theythink will makea differenceSplitpaymentmore than2 cardsQuoted cartemptyingafter callendsOffered 10% offto close the salebut used promocode alreadyattached toaccountNeed tocompliment atoilet brush orotherutilitarian itemHave to explainwhy there are 3of the exactsame itemspriceddifferentlyNeed parts fora bed customerordered roughly2 years agoShoppingfor amattressunder $150Customername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimeEscalation Caller has noknowledge of theinternet and isneeding instructionnavigating websiteClaims to haveno account,but you cansee previousordersFinancingissue and/ortechnicalsupportOutdoorcushionreplacments“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomersRubyMartin/CititransferOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionFailed ivr orother systemissueresulting inloss of saleSupplierticket

Fa Queue - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
B
4
N
5
O
6
G
7
O
8
N
9
O
10
N
11
I
12
G
13
G
14
G
15
I
16
O
17
I
18
G
19
N
20
N
21
B
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I
23
B
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I
25
B
26
O
27
I
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G
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B
  1. B-Laydown, finally! Annnnnnd it’s for curtain rings or tp holder primary order
  2. O-B2B account wants discount and quote sent to them so they can place own order
  3. B-Customer in csnstores guest account with cart totaling $2k or more, declines giving email, preventing a quote
  4. N-Request to call manufacturer to find out when item will restock
  5. O-Product has 4.7 star rating or higher but customer wants to discuss the negative reviews
  6. G-Verbal abuse
  7. O-Customer won’t give email because they “just have 1 question” but actually they have 37 questions
  8. N-Caller inquires about product they saw a few days ago, but can’t provide sku, only color, and approximate price, and expect you to know what they’re referring to
  9. O-Perigold call wanting to order samples
  10. N-Customer pronounces faux “fox”
  11. I-Price changed from yesterday, and caller has a screenshot they think will make a difference
  12. G-Split payment more than 2 cards
  13. G-Quoted cart emptying after call ends
  14. G-Offered 10% off to close the sale but used promo code already attached to account
  15. I-Need to compliment a toilet brush or other utilitarian item
  16. O-Have to explain why there are 3 of the exact same items priced differently
  17. I-Need parts for a bed customer ordered roughly 2 years ago
  18. G-Shopping for a mattress under $150
  19. N-Customer name and cart items match possible caller but they give you a different email, so you proceed anyway to preserve handle time
  20. N-Escalation
  21. B- Caller has no knowledge of the internet and is needing instruction navigating website
  22. I- Claims to have no account, but you can see previous orders
  23. B-Financing issue and/or technical support
  24. I-Outdoor cushion replacments
  25. B-“We’re not going to be at our new place until (date outside of vacation hold)” to explain the vacation hold to 3 or more customers
  26. O-Ruby Martin/Citi transfer
  27. I-Offshores warm transfer telling you customer needs to place order, but really just have a post order question
  28. G-Failed ivr or other system issue resulting in loss of sale
  29. B-Supplier ticket