Customerpronouncesfaux “fox”SupplierticketFinancingissue and/ortechnicalsupportProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsPrice changedfrom yesterday,and caller has ascreenshot theythink will makea difference Caller has noknowledge of theinternet and isneeding instructionnavigating websiteB2B accountwants discountand quote sentto them so theycan place ownorderPerigoldcall wantingto ordersamplesSplitpaymentmore than2 cardsCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteNeed tocompliment atoilet brush orotherutilitarian itemRubyMartin/CititransferCustomername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimeOffered 10% offto close the salebut used promocode alreadyattached toaccountEscalationClaims to haveno account,but you cansee previousordersHave to explainwhy there are 3of the exactsame itemspriceddifferentlyOutdoorcushionreplacmentsCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsQuoted cartemptyingafter callendsFailed ivr orother systemissueresulting inloss of saleVerbalabuseShoppingfor amattressunder $150Laydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionNeed parts fora bed customerordered roughly2 years agoRequest to callmanufacturerto find outwhen item willrestock“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomersCustomerpronouncesfaux “fox”SupplierticketFinancingissue and/ortechnicalsupportProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsPrice changedfrom yesterday,and caller has ascreenshot theythink will makea difference Caller has noknowledge of theinternet and isneeding instructionnavigating websiteB2B accountwants discountand quote sentto them so theycan place ownorderPerigoldcall wantingto ordersamplesSplitpaymentmore than2 cardsCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteNeed tocompliment atoilet brush orotherutilitarian itemRubyMartin/CititransferCustomername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimeOffered 10% offto close the salebut used promocode alreadyattached toaccountEscalationClaims to haveno account,but you cansee previousordersHave to explainwhy there are 3of the exactsame itemspriceddifferentlyOutdoorcushionreplacmentsCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsQuoted cartemptyingafter callendsFailed ivr orother systemissueresulting inloss of saleVerbalabuseShoppingfor amattressunder $150Laydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionNeed parts fora bed customerordered roughly2 years agoRequest to callmanufacturerto find outwhen item willrestock“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomers

Fa Queue - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
B
4
O
5
I
6
B
7
O
8
O
9
G
10
B
11
I
12
O
13
N
14
G
15
N
16
I
17
O
18
I
19
O
20
G
21
G
22
G
23
G
24
B
25
N
26
I
27
I
28
N
29
B
  1. N-Customer pronounces faux “fox”
  2. B-Supplier ticket
  3. B-Financing issue and/or technical support
  4. O-Product has 4.7 star rating or higher but customer wants to discuss the negative reviews
  5. I-Price changed from yesterday, and caller has a screenshot they think will make a difference
  6. B- Caller has no knowledge of the internet and is needing instruction navigating website
  7. O-B2B account wants discount and quote sent to them so they can place own order
  8. O-Perigold call wanting to order samples
  9. G-Split payment more than 2 cards
  10. B-Customer in csnstores guest account with cart totaling $2k or more, declines giving email, preventing a quote
  11. I-Need to compliment a toilet brush or other utilitarian item
  12. O-Ruby Martin/Citi transfer
  13. N-Customer name and cart items match possible caller but they give you a different email, so you proceed anyway to preserve handle time
  14. G-Offered 10% off to close the sale but used promo code already attached to account
  15. N-Escalation
  16. I- Claims to have no account, but you can see previous orders
  17. O-Have to explain why there are 3 of the exact same items priced differently
  18. I-Outdoor cushion replacments
  19. O-Customer won’t give email because they “just have 1 question” but actually they have 37 questions
  20. G-Quoted cart emptying after call ends
  21. G-Failed ivr or other system issue resulting in loss of sale
  22. G-Verbal abuse
  23. G-Shopping for a mattress under $150
  24. B-Laydown, finally! Annnnnnd it’s for curtain rings or tp holder primary order
  25. N-Caller inquires about product they saw a few days ago, but can’t provide sku, only color, and approximate price, and expect you to know what they’re referring to
  26. I-Offshores warm transfer telling you customer needs to place order, but really just have a post order question
  27. I-Need parts for a bed customer ordered roughly 2 years ago
  28. N-Request to call manufacturer to find out when item will restock
  29. B-“We’re not going to be at our new place until (date outside of vacation hold)” to explain the vacation hold to 3 or more customers