OutdoorcushionreplacmentsOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionSupplierticketClaims to haveno account,but you cansee previousordersFailed ivr orother systemissueresulting inloss of saleNeed tocompliment atoilet brush orotherutilitarian itemPerigoldcall wantingto ordersamplesPrice changedfrom yesterday,and caller has ascreenshot theythink will makea differenceEscalationOffered 10% offto close the salebut used promocode alreadyattached toaccountRequest to callmanufacturerto find outwhen item willrestockNeed parts fora bed customerordered roughly2 years agoRubyMartin/CititransferCustomername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimeCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring to Caller has noknowledge of theinternet and isneeding instructionnavigating websiteB2B accountwants discountand quote sentto them so theycan place ownorderFinancingissue and/ortechnicalsupportCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questions“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomersVerbalabuseCustomerpronouncesfaux “fox”Laydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderQuoted cartemptyingafter callendsSplitpaymentmore than2 cardsCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteShoppingfor amattressunder $150Product has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsHave to explainwhy there are 3of the exactsame itemspriceddifferentlyOutdoorcushionreplacmentsOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionSupplierticketClaims to haveno account,but you cansee previousordersFailed ivr orother systemissueresulting inloss of saleNeed tocompliment atoilet brush orotherutilitarian itemPerigoldcall wantingto ordersamplesPrice changedfrom yesterday,and caller has ascreenshot theythink will makea differenceEscalationOffered 10% offto close the salebut used promocode alreadyattached toaccountRequest to callmanufacturerto find outwhen item willrestockNeed parts fora bed customerordered roughly2 years agoRubyMartin/CititransferCustomername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimeCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring to Caller has noknowledge of theinternet and isneeding instructionnavigating websiteB2B accountwants discountand quote sentto them so theycan place ownorderFinancingissue and/ortechnicalsupportCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questions“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomersVerbalabuseCustomerpronouncesfaux “fox”Laydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderQuoted cartemptyingafter callendsSplitpaymentmore than2 cardsCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteShoppingfor amattressunder $150Product has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsHave to explainwhy there are 3of the exactsame itemspriceddifferently

Fa Queue - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
B
4
I
5
G
6
I
7
O
8
I
9
N
10
G
11
N
12
I
13
O
14
N
15
N
16
B
17
O
18
B
19
O
20
B
21
G
22
N
23
B
24
G
25
G
26
B
27
G
28
O
29
O
  1. I-Outdoor cushion replacments
  2. I-Offshores warm transfer telling you customer needs to place order, but really just have a post order question
  3. B-Supplier ticket
  4. I- Claims to have no account, but you can see previous orders
  5. G-Failed ivr or other system issue resulting in loss of sale
  6. I-Need to compliment a toilet brush or other utilitarian item
  7. O-Perigold call wanting to order samples
  8. I-Price changed from yesterday, and caller has a screenshot they think will make a difference
  9. N-Escalation
  10. G-Offered 10% off to close the sale but used promo code already attached to account
  11. N-Request to call manufacturer to find out when item will restock
  12. I-Need parts for a bed customer ordered roughly 2 years ago
  13. O-Ruby Martin/Citi transfer
  14. N-Customer name and cart items match possible caller but they give you a different email, so you proceed anyway to preserve handle time
  15. N-Caller inquires about product they saw a few days ago, but can’t provide sku, only color, and approximate price, and expect you to know what they’re referring to
  16. B- Caller has no knowledge of the internet and is needing instruction navigating website
  17. O-B2B account wants discount and quote sent to them so they can place own order
  18. B-Financing issue and/or technical support
  19. O-Customer won’t give email because they “just have 1 question” but actually they have 37 questions
  20. B-“We’re not going to be at our new place until (date outside of vacation hold)” to explain the vacation hold to 3 or more customers
  21. G-Verbal abuse
  22. N-Customer pronounces faux “fox”
  23. B-Laydown, finally! Annnnnnd it’s for curtain rings or tp holder primary order
  24. G-Quoted cart emptying after call ends
  25. G-Split payment more than 2 cards
  26. B-Customer in csnstores guest account with cart totaling $2k or more, declines giving email, preventing a quote
  27. G-Shopping for a mattress under $150
  28. O-Product has 4.7 star rating or higher but customer wants to discuss the negative reviews
  29. O-Have to explain why there are 3 of the exact same items priced differently