Price changedfrom yesterday,and caller has ascreenshot theythink will makea differenceCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsOffered 10% offto close the salebut used promocode alreadyattached toaccountCustomername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimeCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteOutdoorcushionreplacmentsVerbalabuseClaims to haveno account,but you cansee previousorders“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomersQuoted cartemptyingafter callendsSupplierticketProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsRubyMartin/CititransferFailed ivr orother systemissueresulting inloss of saleCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionNeed parts fora bed customerordered roughly2 years agoHave to explainwhy there are 3of the exactsame itemspriceddifferentlyShoppingfor amattressunder $150Customerpronouncesfaux “fox”Laydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderSplitpaymentmore than2 cardsFinancingissue and/ortechnicalsupportPerigoldcall wantingto ordersamplesEscalationRequest to callmanufacturerto find outwhen item willrestock Caller has noknowledge of theinternet and isneeding instructionnavigating websiteB2B accountwants discountand quote sentto them so theycan place ownorderNeed tocompliment atoilet brush orotherutilitarian itemPrice changedfrom yesterday,and caller has ascreenshot theythink will makea differenceCustomer won’tgive emailbecause they “justhave 1 question”but actually theyhave 37 questionsOffered 10% offto close the salebut used promocode alreadyattached toaccountCustomername and cart itemsmatch possible callerbut they give you adifferent email, soyou proceed anywayto preserve handletimeCustomer incsnstores guestaccount with carttotaling $2k ormore, declinesgiving email,preventing a quoteOutdoorcushionreplacmentsVerbalabuseClaims to haveno account,but you cansee previousorders“We’re not going tobe at our new placeuntil (date outsideof vacation hold)” toexplain the vacationhold to 3 or morecustomersQuoted cartemptyingafter callendsSupplierticketProduct has 4.7star rating orhigher butcustomer wantsto discuss thenegative reviewsRubyMartin/CititransferFailed ivr orother systemissueresulting inloss of saleCaller inquiresabout product they sawa few days ago, butcan’t provide sku, onlycolor, and approximateprice, and expect youto know what they’rereferring toOffshores warmtransfer telling youcustomer needs toplace order, butreally just have apost orderquestionNeed parts fora bed customerordered roughly2 years agoHave to explainwhy there are 3of the exactsame itemspriceddifferentlyShoppingfor amattressunder $150Customerpronouncesfaux “fox”Laydown,finally!Annnnnnd it’sfor curtain ringsor tp holderprimary orderSplitpaymentmore than2 cardsFinancingissue and/ortechnicalsupportPerigoldcall wantingto ordersamplesEscalationRequest to callmanufacturerto find outwhen item willrestock Caller has noknowledge of theinternet and isneeding instructionnavigating websiteB2B accountwants discountand quote sentto them so theycan place ownorderNeed tocompliment atoilet brush orotherutilitarian item

Fa Queue - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
G
4
N
5
B
6
I
7
G
8
I
9
B
10
G
11
B
12
O
13
O
14
G
15
N
16
I
17
I
18
O
19
G
20
N
21
B
22
G
23
B
24
O
25
N
26
N
27
B
28
O
29
I
  1. I-Price changed from yesterday, and caller has a screenshot they think will make a difference
  2. O-Customer won’t give email because they “just have 1 question” but actually they have 37 questions
  3. G-Offered 10% off to close the sale but used promo code already attached to account
  4. N-Customer name and cart items match possible caller but they give you a different email, so you proceed anyway to preserve handle time
  5. B-Customer in csnstores guest account with cart totaling $2k or more, declines giving email, preventing a quote
  6. I-Outdoor cushion replacments
  7. G-Verbal abuse
  8. I- Claims to have no account, but you can see previous orders
  9. B-“We’re not going to be at our new place until (date outside of vacation hold)” to explain the vacation hold to 3 or more customers
  10. G-Quoted cart emptying after call ends
  11. B-Supplier ticket
  12. O-Product has 4.7 star rating or higher but customer wants to discuss the negative reviews
  13. O-Ruby Martin/Citi transfer
  14. G-Failed ivr or other system issue resulting in loss of sale
  15. N-Caller inquires about product they saw a few days ago, but can’t provide sku, only color, and approximate price, and expect you to know what they’re referring to
  16. I-Offshores warm transfer telling you customer needs to place order, but really just have a post order question
  17. I-Need parts for a bed customer ordered roughly 2 years ago
  18. O-Have to explain why there are 3 of the exact same items priced differently
  19. G-Shopping for a mattress under $150
  20. N-Customer pronounces faux “fox”
  21. B-Laydown, finally! Annnnnnd it’s for curtain rings or tp holder primary order
  22. G-Split payment more than 2 cards
  23. B-Financing issue and/or technical support
  24. O-Perigold call wanting to order samples
  25. N-Escalation
  26. N-Request to call manufacturer to find out when item will restock
  27. B- Caller has no knowledge of the internet and is needing instruction navigating website
  28. O-B2B account wants discount and quote sent to them so they can place own order
  29. I-Need to compliment a toilet brush or other utilitarian item