This bingo card has a free space and 29 words: “We’re not going to be at our new place until (date outside of vacation hold)” to explain the vacation hold to 3 or more customers, Offshores warm transfer telling you customer needs to place order, but really just have a post order question, Caller inquires about product they saw a few days ago, but can’t provide sku, only color, and approximate price, and expect you to know what they’re referring to, Failed ivr or other system issue resulting in loss of sale, Perigold call wanting to order samples, Customer in csnstores guest account with cart totaling $2k or more, declines giving email, preventing a quote, Price changed from yesterday, and caller has a screenshot they think will make a difference, Request to call manufacturer to find out when item will restock, Quoted cart emptying after call ends, Have to explain why there are 3 of the exact same items priced differently, Laydown, finally! Annnnnnd it’s for curtain rings or tp holder primary order, Outdoor cushion replacments, Shopping for a mattress under $150, Ruby Martin/Citi transfer, Caller has no knowledge of the internet and is needing instruction navigating website, Need parts for a bed customer ordered roughly 2 years ago, Customer name and cart items match possible caller but they give you a different email, so you proceed anyway to preserve handle time, Split payment more than 2 cards, Product has 4.7 star rating or higher but customer wants to discuss the negative reviews, Financing issue and/or technical support, Claims to have no account, but you can see previous orders, Customer pronounces faux “fox”, Offered 10% off to close the sale but used promo code already attached to account, Customer won’t give email because they “just have 1 question” but actually they have 37 questions, Supplier ticket, Need to compliment a toilet brush or other utilitarian item, Escalation, Verbal abuse and B2B account wants discount and quote sent to them so they can place own order.
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