(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Tells us they want a 90d supply when 30d is the only thing covered by insurance
Patient comes to pick up an Rx that’s not filled right before we close
“I only paid $____ amount last time”
“What time do you guys close for lunch/the day”
Patient wants us to call for an override on a medication
Patient wants to transfer (in or out)
“I called this in ___ days ago”
“I got a message/call saying it was ready!”
Candle breaks
“What do you mean there’s no refills”
“I was told it would be done after ___ o’clock”
“Do I have to wait in line again”
“I always have an issue/problem when I come here”
Wants a control filled early
“It’s just a bottle/pack. How hard is it to put a label on it”
Same patient calls back to back
Patient asks if we close for lunch on the weekdays
Patient stands in line just to ask where something is in store
“I get stuff here all of the time”
Patient doesn’t have a ID for a control substance
Patient doesn’t have insurance card on them but claims they have insurance
“Why doesn’t my insurance cover it”
“Can you give me some to hold me over”
Customer hands you a non-pharmacy insurance card
Patient wants to pay cash for a control
“I’m completely out (with no refills left)”
“I guess I’ll just die”
Patient doesn’t know the DOB for who they are picking up for
Patient wants us to call the doctor
“It’s in the fridge”
Patients the prescription a “subscription”
“What is/why do I need a PA”
Patient tries to fill a expired Rx
“I’m calling to see if my Rx is ready”
Patient wants us to call another pharmacy to see if a drug is in stock
Doctor sends over incorrect amount/day supply of medication
“This happens every month”
Customer hands you insurance after you check them out
“It didn’t cost this much last time”
“I have a coupon”
“Does Goodrx have a better price”
Patient is mad because we have to call dr to clarify an Rx
Patient “lost” medication
Patient wants us to call the insurance
“Well how long is that going to take”
Customer here to pick up Rx but it was RTS
Customer is on phone the whole time they are at being waited on
Customer wants to know if we have a C2 in stock without having a script with us
“They told me that it would be in today”
Patient shows up after we are closed and asks if they can still get their medication
“My insurance hasn’t changed”
“Just fill everything that can be filled”
“You didn’t ask for my ID last time”
“I just took my last one”
Patient gives you a coupon after you check them out
Too soon to refill a medication but the patient is “out of meds “
“It was supposed to be done yesterday”
Customer wants to transfer a C2
Patient wants to talk to the pharmacist
Patient mentions another pharmacy (CVS, Walgreens, Wboro Apothecary, etc.)
Customer wants to return a medication
Patient pronounces a medication completely wrong
Patient doesn’t know what the medication is/what’s it’s used for
Wboro Apothecary picks up meds for customer without them knowing
Patient walks up to pickup window that nobody is at
“My doctor said they sent it over”
“Can you ring these couple items up for me”
“You guys are busy today aren’t you”
“I need my ____ color/shape pill”
“I didn’t know you guys closed at ___”
Patient wants you to fill an OTC medication in the pharmacy because it’s “not the same thing”
“You guys called me about something (they have no clue what it was about)”
Patients control (C2-4) medication is out of stock
