This bingo card has a free space and 73 words: “It was supposed to be done yesterday”, “Just fill everything that can be filled”, “I guess I’ll just die”, Patient wants to pay cash for a control, “I only paid $____ amount last time”, “Can you ring these couple items up for me”, “They told me that it would be in today”, Patient pronounces a medication completely wrong, “My doctor said they sent it over”, Patient wants to talk to the pharmacist, “They said they did the PA already”, “Do I have to wait in line again”, Patient only wants a specific brand of drug, Patient wants to transfer (in or out), “I got a message/call saying it was ready!”, Wants a control filled early, Patient comes to pick up an Rx that’s not filled right before we close, Customer here to pick up Rx but it was RTS, “I’m calling to see if my Rx is ready”, Patient “lost” medication, Patient wants you to fill an OTC medication in the pharmacy because it’s “not the same thing”, “Does Goodrx have a better price”, Same patient calls back to back, Patient walks up to pickup window that nobody is at, “Well how long is that going to take”, Patient wants us to call the insurance, Patient says something about there being no line, Patient doesn’t know the DOB for who they are picking up for, Patient wants us to call the doctor, Patient tries to fill a expired Rx, “I’m completely out (with no refills left)”, “I just took my last one”, “What is/why do I need a PA”, “I didn’t know you guys closed at ___”, Customer hands you insurance after you check them out, “Can you give me some to hold me over”, Customer is on phone the whole time they are at being waited on, “Why doesn’t my insurance cover it”, “What do you mean there’s no refills”, Too soon to refill a medication but the patient is “out of meds “, “I need my ____ color/shape pill”, “What time do you guys close for lunch/the day”, “It didn’t cost this much last time”, “I’m going out of town/on vacation”, “You guys called me about something (they have no clue what it was about)”, “It’s just a bottle/pack. How hard is it to put a label on it”, “I have a coupon”, Patient gives you a coupon after you check them out, “I get stuff here all of the time”, Patient doesn’t have a ID for a control substance, Patient doesn’t have insurance card on them but claims they have insurance, “I always have an issue/problem when I come here”, Customer hands you a non-pharmacy insurance card, Patient doesn’t know what the medication is/what’s it’s used for, Patient wants us to call for an override on their medication, Patient doesn’t know who/where their doctor is, Tells us they want a 90d supply when 30d is the only thing covered by insurance, “It’s in the fridge”, Patients control medication is out of stock, Patient mentions another pharmacy (CVS, Walgreens, Wboro Apothecary, etc.), Patient is mad because we have to call dr to clarify an Rx, Doctor sends over incorrect amount/day supply of medication, Patient shows up after we are closed and asks if they can still get their medication, “This happens every month”, “My insurance hasn’t changed”, Customer wants to transfer a C2, Customer wants to know if we have a C2 in stock without having a script with us, “You guys are busy today aren’t you”, Patients the prescription a “subscription”, Customer wants to return a medication, Patient stands in line just to ask where something is in store, “Why do you need my ID” and “You didn’t ask for my ID last time”.
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