MadeErrors orGaveWrong InfoSet theStageAddressedCustomerConcernsAdvisedNextStepsTakeOwnershipConnectionsAppropriateToneGeckoEchoProperNotes atthe End ofthe CallRecapof theCallThankedCustomerAvoidanceof JargonProperExplanationsProper useof Open orCloseHoldsUse ofCustomer'sNameProvidedEmpathyActiveListeningProperOpeningUse ofPositiveLanguageReviewof theClaimRefer toSelf-ServiceOptionsUse ofAdjuster'sNameProvidedReassuranceProperClosingMadeErrors orGaveWrong InfoSet theStageAddressedCustomerConcernsAdvisedNextStepsTakeOwnershipConnectionsAppropriateToneGeckoEchoProperNotes atthe End ofthe CallRecapof theCallThankedCustomerAvoidanceof JargonProperExplanationsProper useof Open orCloseHoldsUse ofCustomer'sNameProvidedEmpathyActiveListeningProperOpeningUse ofPositiveLanguageReviewof theClaimRefer toSelf-ServiceOptionsUse ofAdjuster'sNameProvidedReassuranceProperClosing

CALL MONITOR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Made Errors or Gave Wrong Info
  2. Set the Stage
  3. Addressed Customer Concerns
  4. Advised Next Steps
  5. Take Ownership
  6. Connections
  7. Appropriate Tone
  8. Gecko Echo
  9. Proper Notes at the End of the Call
  10. Recap of the Call
  11. Thanked Customer
  12. Avoidance of Jargon
  13. Proper Explanations
  14. Proper use of Open or Close Holds
  15. Use of Customer's Name
  16. Provided Empathy
  17. Active Listening
  18. Proper Opening
  19. Use of Positive Language
  20. Review of the Claim
  21. Refer to Self-Service Options
  22. Use of Adjuster's Name
  23. Provided Reassurance
  24. Proper Closing