ThankedCustomerUse ofCustomer'sNameConnectionsProperOpeningProperClosingTakeOwnershipProper useof Open orCloseHoldsRefer toSelf-ServiceOptionsUse ofPositiveLanguageReviewof theClaimProvidedReassuranceGeckoEchoProvidedEmpathyProperNotes atthe End ofthe CallProperExplanationsUse ofAdjuster'sNameSet theStageAppropriateToneRecapof theCallMadeErrors orGaveWrong InfoAdvisedNextStepsAddressedCustomerConcernsActiveListeningAvoidanceof JargonThankedCustomerUse ofCustomer'sNameConnectionsProperOpeningProperClosingTakeOwnershipProper useof Open orCloseHoldsRefer toSelf-ServiceOptionsUse ofPositiveLanguageReviewof theClaimProvidedReassuranceGeckoEchoProvidedEmpathyProperNotes atthe End ofthe CallProperExplanationsUse ofAdjuster'sNameSet theStageAppropriateToneRecapof theCallMadeErrors orGaveWrong InfoAdvisedNextStepsAddressedCustomerConcernsActiveListeningAvoidanceof Jargon

CALL MONITOR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thanked Customer
  2. Use of Customer's Name
  3. Connections
  4. Proper Opening
  5. Proper Closing
  6. Take Ownership
  7. Proper use of Open or Close Holds
  8. Refer to Self-Service Options
  9. Use of Positive Language
  10. Review of the Claim
  11. Provided Reassurance
  12. Gecko Echo
  13. Provided Empathy
  14. Proper Notes at the End of the Call
  15. Proper Explanations
  16. Use of Adjuster's Name
  17. Set the Stage
  18. Appropriate Tone
  19. Recap of the Call
  20. Made Errors or Gave Wrong Info
  21. Advised Next Steps
  22. Addressed Customer Concerns
  23. Active Listening
  24. Avoidance of Jargon