Set theStageProperNotes atthe End ofthe CallMadeErrors orGaveWrong InfoRecapof theCallProvidedReassuranceProperExplanationsThankedCustomerAdvisedNextStepsTakeOwnershipGeckoEchoUse ofAdjuster'sNameProper useof Open orCloseHoldsRefer toSelf-ServiceOptionsAddressedCustomerConcernsUse ofPositiveLanguageUse ofCustomer'sNameConnectionsAvoidanceof JargonProvidedEmpathyReviewof theClaimActiveListeningProperOpeningProperClosingAppropriateToneSet theStageProperNotes atthe End ofthe CallMadeErrors orGaveWrong InfoRecapof theCallProvidedReassuranceProperExplanationsThankedCustomerAdvisedNextStepsTakeOwnershipGeckoEchoUse ofAdjuster'sNameProper useof Open orCloseHoldsRefer toSelf-ServiceOptionsAddressedCustomerConcernsUse ofPositiveLanguageUse ofCustomer'sNameConnectionsAvoidanceof JargonProvidedEmpathyReviewof theClaimActiveListeningProperOpeningProperClosingAppropriateTone

CALL MONITOR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set the Stage
  2. Proper Notes at the End of the Call
  3. Made Errors or Gave Wrong Info
  4. Recap of the Call
  5. Provided Reassurance
  6. Proper Explanations
  7. Thanked Customer
  8. Advised Next Steps
  9. Take Ownership
  10. Gecko Echo
  11. Use of Adjuster's Name
  12. Proper use of Open or Close Holds
  13. Refer to Self-Service Options
  14. Addressed Customer Concerns
  15. Use of Positive Language
  16. Use of Customer's Name
  17. Connections
  18. Avoidance of Jargon
  19. Provided Empathy
  20. Review of the Claim
  21. Active Listening
  22. Proper Opening
  23. Proper Closing
  24. Appropriate Tone