This bingo card has a free space and 24 words: Use of Positive Language, Made Errors or Gave Wrong Info, Active Listening, Recap of the Call, Take Ownership, Review of the Claim, Use of Adjuster's Name, Set the Stage, Proper Opening, Advised Next Steps, Appropriate Tone, Provided Reassurance, Avoidance of Jargon, Gecko Echo, Refer to Self-Service Options, Proper Explanations, Proper use of Open or Close Holds, Provided Empathy, Thanked Customer, Proper Closing, Proper Notes at the End of the Call, Use of Customer's Name, Connections and Addressed Customer Concerns.
Customer Service - JD Power | Collections 101: Call Listening Bingo | Collections 101: PS Call Listening Bingo | Assess Bingo | CUSTOMER SERVICE WEEK
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