OffersasolutionApologizessincerelyMaintainseyecontactShowsempathySummarizesthe issueUsescustomer’snameEnds ona positivenoteKeepscalmunderpressureFollows upappropriatelyThanksthecustomerFree!UsespositivelanguageAsksclarifyingquestionsListenswithoutinterruptingGreetsthecustomerwarmlyProvidesalternativesOffersasolutionApologizessincerelyMaintainseyecontactShowsempathySummarizesthe issueUsescustomer’snameEnds ona positivenoteKeepscalmunderpressureFollows upappropriatelyThanksthecustomerFree!UsespositivelanguageAsksclarifyingquestionsListenswithoutinterruptingGreetsthecustomerwarmlyProvidesalternatives

Customer Service Excellence - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offers a solution
  2. Apologizes sincerely
  3. Maintains eye contact
  4. Shows empathy
  5. Summarizes the issue
  6. Uses customer’s name
  7. Ends on a positive note
  8. Keeps calm under pressure
  9. Follows up appropriately
  10. Thanks the customer
  11. Free!
  12. Uses positive language
  13. Asks clarifying questions
  14. Listens without interrupting
  15. Greets the customer warmly
  16. Provides alternatives