Free!MaintainseyecontactApologizessincerelyEnds ona positivenoteUsescustomer’snameProvidesalternativesOffersasolutionGreetsthecustomerwarmlyKeepscalmunderpressureThanksthecustomerUsespositivelanguageFollows upappropriatelyAsksclarifyingquestionsSummarizesthe issueShowsempathyListenswithoutinterruptingFree!MaintainseyecontactApologizessincerelyEnds ona positivenoteUsescustomer’snameProvidesalternativesOffersasolutionGreetsthecustomerwarmlyKeepscalmunderpressureThanksthecustomerUsespositivelanguageFollows upappropriatelyAsksclarifyingquestionsSummarizesthe issueShowsempathyListenswithoutinterrupting

Customer Service Excellence - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Free!
  2. Maintains eye contact
  3. Apologizes sincerely
  4. Ends on a positive note
  5. Uses customer’s name
  6. Provides alternatives
  7. Offers a solution
  8. Greets the customer warmly
  9. Keeps calm under pressure
  10. Thanks the customer
  11. Uses positive language
  12. Follows up appropriately
  13. Asks clarifying questions
  14. Summarizes the issue
  15. Shows empathy
  16. Listens without interrupting