UsespositivelanguageShowsempathyApologizessincerelyGreetsthecustomerwarmlyProvidesalternativesOffersasolutionListenswithoutinterruptingKeepscalmunderpressureFree!Summarizesthe issueFollows upappropriatelyAsksclarifyingquestionsUsescustomer’snameEnds ona positivenoteMaintainseyecontactThanksthecustomerUsespositivelanguageShowsempathyApologizessincerelyGreetsthecustomerwarmlyProvidesalternativesOffersasolutionListenswithoutinterruptingKeepscalmunderpressureFree!Summarizesthe issueFollows upappropriatelyAsksclarifyingquestionsUsescustomer’snameEnds ona positivenoteMaintainseyecontactThanksthecustomer

Customer Service Excellence - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Uses positive language
  2. Shows empathy
  3. Apologizes sincerely
  4. Greets the customer warmly
  5. Provides alternatives
  6. Offers a solution
  7. Listens without interrupting
  8. Keeps calm under pressure
  9. Free!
  10. Summarizes the issue
  11. Follows up appropriately
  12. Asks clarifying questions
  13. Uses customer’s name
  14. Ends on a positive note
  15. Maintains eye contact
  16. Thanks the customer