ShowsempathyApologizessincerelyMaintainseyecontactOffersasolutionUsescustomer’snameUsespositivelanguageSummarizesthe issueKeepscalmunderpressureFollows upappropriatelyFree!ThanksthecustomerGreetsthecustomerwarmlyAsksclarifyingquestionsListenswithoutinterruptingProvidesalternativesEnds ona positivenoteShowsempathyApologizessincerelyMaintainseyecontactOffersasolutionUsescustomer’snameUsespositivelanguageSummarizesthe issueKeepscalmunderpressureFollows upappropriatelyFree!ThanksthecustomerGreetsthecustomerwarmlyAsksclarifyingquestionsListenswithoutinterruptingProvidesalternativesEnds ona positivenote

Customer Service Excellence - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Shows empathy
  2. Apologizes sincerely
  3. Maintains eye contact
  4. Offers a solution
  5. Uses customer’s name
  6. Uses positive language
  7. Summarizes the issue
  8. Keeps calm under pressure
  9. Follows up appropriately
  10. Free!
  11. Thanks the customer
  12. Greets the customer warmly
  13. Asks clarifying questions
  14. Listens without interrupting
  15. Provides alternatives
  16. Ends on a positive note