ThanksthecustomerUsespositivelanguageApologizessincerelyShowsempathyFollows upappropriatelyGreetsthecustomerwarmlyOffersasolutionUsescustomer’snameSummarizesthe issueProvidesalternativesListenswithoutinterruptingFree!MaintainseyecontactKeepscalmunderpressureEnds ona positivenoteAsksclarifyingquestionsThanksthecustomerUsespositivelanguageApologizessincerelyShowsempathyFollows upappropriatelyGreetsthecustomerwarmlyOffersasolutionUsescustomer’snameSummarizesthe issueProvidesalternativesListenswithoutinterruptingFree!MaintainseyecontactKeepscalmunderpressureEnds ona positivenoteAsksclarifyingquestions

Customer Service Excellence - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thanks the customer
  2. Uses positive language
  3. Apologizes sincerely
  4. Shows empathy
  5. Follows up appropriately
  6. Greets the customer warmly
  7. Offers a solution
  8. Uses customer’s name
  9. Summarizes the issue
  10. Provides alternatives
  11. Listens without interrupting
  12. Free!
  13. Maintains eye contact
  14. Keeps calm under pressure
  15. Ends on a positive note
  16. Asks clarifying questions