Free!Usescustomer’snameFollows upappropriatelyKeepscalmunderpressureMaintainseyecontactShowsempathyEnds ona positivenoteUsespositivelanguageGreetsthecustomerwarmlyThanksthecustomerAsksclarifyingquestionsProvidesalternativesApologizessincerelyListenswithoutinterruptingSummarizesthe issueOffersasolutionFree!Usescustomer’snameFollows upappropriatelyKeepscalmunderpressureMaintainseyecontactShowsempathyEnds ona positivenoteUsespositivelanguageGreetsthecustomerwarmlyThanksthecustomerAsksclarifyingquestionsProvidesalternativesApologizessincerelyListenswithoutinterruptingSummarizesthe issueOffersasolution

Customer Service Excellence - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Free!
  2. Uses customer’s name
  3. Follows up appropriately
  4. Keeps calm under pressure
  5. Maintains eye contact
  6. Shows empathy
  7. Ends on a positive note
  8. Uses positive language
  9. Greets the customer warmly
  10. Thanks the customer
  11. Asks clarifying questions
  12. Provides alternatives
  13. Apologizes sincerely
  14. Listens without interrupting
  15. Summarizes the issue
  16. Offers a solution