“I’ll takecare ofthat rightaway”“Let metransferyou”“Pleasehold”“Unfortunately,I can’t help youwith that”“Thankyou foryourpatience”“Thecustomeris alwaysright”“Can Ispeak toyourmanager?”“I’ll findout foryou”“That’sourpolicy”“Calmdown”“Weappreciateyourbusiness”“How canI makethisright?”Free!“I completelyunderstandyourconcern”“I apologize fortheinconvenience”“Yourfeedbackisvaluable”“I’ll takecare ofthat rightaway”“Let metransferyou”“Pleasehold”“Unfortunately,I can’t help youwith that”“Thankyou foryourpatience”“Thecustomeris alwaysright”“Can Ispeak toyourmanager?”“I’ll findout foryou”“That’sourpolicy”“Calmdown”“Weappreciateyourbusiness”“How canI makethisright?”Free!“I completelyunderstandyourconcern”“I apologize fortheinconvenience”“Yourfeedbackisvaluable”

Communication - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “I’ll take care of that right away”
  2. “Let me transfer you”
  3. “Please hold”
  4. “Unfortunately, I can’t help you with that”
  5. “Thank you for your patience”
  6. “The customer is always right”
  7. “Can I speak to your manager?”
  8. “I’ll find out for you”
  9. “That’s our policy”
  10. “Calm down”
  11. “We appreciate your business”
  12. “How can I make this right?”
  13. Free!
  14. “I completely understand your concern”
  15. “I apologize for the inconvenience”
  16. “Your feedback is valuable”