“Pleasehold”Free!“Weappreciateyourbusiness”“I’ll takecare ofthat rightaway”“I completelyunderstandyourconcern”“Thecustomeris alwaysright”“That’sourpolicy”“I’ll findout foryou”“Unfortunately,I can’t help youwith that”“Let metransferyou”“I apologize fortheinconvenience”“Calmdown”“How canI makethisright?”“Yourfeedbackisvaluable”“Can Ispeak toyourmanager?”“Thankyou foryourpatience”“Pleasehold”Free!“Weappreciateyourbusiness”“I’ll takecare ofthat rightaway”“I completelyunderstandyourconcern”“Thecustomeris alwaysright”“That’sourpolicy”“I’ll findout foryou”“Unfortunately,I can’t help youwith that”“Let metransferyou”“I apologize fortheinconvenience”“Calmdown”“How canI makethisright?”“Yourfeedbackisvaluable”“Can Ispeak toyourmanager?”“Thankyou foryourpatience”

Communication - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “Please hold”
  2. Free!
  3. “We appreciate your business”
  4. “I’ll take care of that right away”
  5. “I completely understand your concern”
  6. “The customer is always right”
  7. “That’s our policy”
  8. “I’ll find out for you”
  9. “Unfortunately, I can’t help you with that”
  10. “Let me transfer you”
  11. “I apologize for the inconvenience”
  12. “Calm down”
  13. “How can I make this right?”
  14. “Your feedback is valuable”
  15. “Can I speak to your manager?”
  16. “Thank you for your patience”