“Can Ispeak toyourmanager?”“I completelyunderstandyourconcern”“That’sourpolicy”“Yourfeedbackisvaluable”Free!“Thankyou foryourpatience”“I’ll findout foryou”“Pleasehold”“Calmdown”“Thecustomeris alwaysright”“Unfortunately,I can’t help youwith that”“I’ll takecare ofthat rightaway”“How canI makethisright?”“Weappreciateyourbusiness”“I apologize fortheinconvenience”“Let metransferyou”“Can Ispeak toyourmanager?”“I completelyunderstandyourconcern”“That’sourpolicy”“Yourfeedbackisvaluable”Free!“Thankyou foryourpatience”“I’ll findout foryou”“Pleasehold”“Calmdown”“Thecustomeris alwaysright”“Unfortunately,I can’t help youwith that”“I’ll takecare ofthat rightaway”“How canI makethisright?”“Weappreciateyourbusiness”“I apologize fortheinconvenience”“Let metransferyou”

Communication - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “Can I speak to your manager?”
  2. “I completely understand your concern”
  3. “That’s our policy”
  4. “Your feedback is valuable”
  5. Free!
  6. “Thank you for your patience”
  7. “I’ll find out for you”
  8. “Please hold”
  9. “Calm down”
  10. “The customer is always right”
  11. “Unfortunately, I can’t help you with that”
  12. “I’ll take care of that right away”
  13. “How can I make this right?”
  14. “We appreciate your business”
  15. “I apologize for the inconvenience”
  16. “Let me transfer you”