Free!“Unfortunately,I can’t help youwith that”“I’ll takecare ofthat rightaway”“How canI makethisright?”“Yourfeedbackisvaluable”“Pleasehold”“Calmdown”“Thankyou foryourpatience”“Let metransferyou”“Can Ispeak toyourmanager?”“Weappreciateyourbusiness”“I completelyunderstandyourconcern”“That’sourpolicy”“Thecustomeris alwaysright”“I’ll findout foryou”“I apologize fortheinconvenience”Free!“Unfortunately,I can’t help youwith that”“I’ll takecare ofthat rightaway”“How canI makethisright?”“Yourfeedbackisvaluable”“Pleasehold”“Calmdown”“Thankyou foryourpatience”“Let metransferyou”“Can Ispeak toyourmanager?”“Weappreciateyourbusiness”“I completelyunderstandyourconcern”“That’sourpolicy”“Thecustomeris alwaysright”“I’ll findout foryou”“I apologize fortheinconvenience”

Communication - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Free!
  2. “Unfortunately, I can’t help you with that”
  3. “I’ll take care of that right away”
  4. “How can I make this right?”
  5. “Your feedback is valuable”
  6. “Please hold”
  7. “Calm down”
  8. “Thank you for your patience”
  9. “Let me transfer you”
  10. “Can I speak to your manager?”
  11. “We appreciate your business”
  12. “I completely understand your concern”
  13. “That’s our policy”
  14. “The customer is always right”
  15. “I’ll find out for you”
  16. “I apologize for the inconvenience”