Free!“Weappreciateyourbusiness”“That’sourpolicy”“How canI makethisright?”“Thecustomeris alwaysright”“Unfortunately,I can’t help youwith that”“Thankyou foryourpatience”“Yourfeedbackisvaluable”“Calmdown”“Pleasehold”“I’ll findout foryou”“Can Ispeak toyourmanager?”“I completelyunderstandyourconcern”“I’ll takecare ofthat rightaway”“Let metransferyou”“I apologize fortheinconvenience”Free!“Weappreciateyourbusiness”“That’sourpolicy”“How canI makethisright?”“Thecustomeris alwaysright”“Unfortunately,I can’t help youwith that”“Thankyou foryourpatience”“Yourfeedbackisvaluable”“Calmdown”“Pleasehold”“I’ll findout foryou”“Can Ispeak toyourmanager?”“I completelyunderstandyourconcern”“I’ll takecare ofthat rightaway”“Let metransferyou”“I apologize fortheinconvenience”

Communication - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Free!
  2. “We appreciate your business”
  3. “That’s our policy”
  4. “How can I make this right?”
  5. “The customer is always right”
  6. “Unfortunately, I can’t help you with that”
  7. “Thank you for your patience”
  8. “Your feedback is valuable”
  9. “Calm down”
  10. “Please hold”
  11. “I’ll find out for you”
  12. “Can I speak to your manager?”
  13. “I completely understand your concern”
  14. “I’ll take care of that right away”
  15. “Let me transfer you”
  16. “I apologize for the inconvenience”