“That’sourpolicy”“Let metransferyou”“I apologize fortheinconvenience”“I’ll findout foryou”Free!“Pleasehold”“Weappreciateyourbusiness”“I completelyunderstandyourconcern”“I’ll takecare ofthat rightaway”“Calmdown”“Unfortunately,I can’t help youwith that”“How canI makethisright?”“Can Ispeak toyourmanager?”“Yourfeedbackisvaluable”“Thecustomeris alwaysright”“Thankyou foryourpatience”“That’sourpolicy”“Let metransferyou”“I apologize fortheinconvenience”“I’ll findout foryou”Free!“Pleasehold”“Weappreciateyourbusiness”“I completelyunderstandyourconcern”“I’ll takecare ofthat rightaway”“Calmdown”“Unfortunately,I can’t help youwith that”“How canI makethisright?”“Can Ispeak toyourmanager?”“Yourfeedbackisvaluable”“Thecustomeris alwaysright”“Thankyou foryourpatience”

Communication - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “That’s our policy”
  2. “Let me transfer you”
  3. “I apologize for the inconvenience”
  4. “I’ll find out for you”
  5. Free!
  6. “Please hold”
  7. “We appreciate your business”
  8. “I completely understand your concern”
  9. “I’ll take care of that right away”
  10. “Calm down”
  11. “Unfortunately, I can’t help you with that”
  12. “How can I make this right?”
  13. “Can I speak to your manager?”
  14. “Your feedback is valuable”
  15. “The customer is always right”
  16. “Thank you for your patience”