Free!“Thecustomeris alwaysright”“I’ll findout foryou”“How canI makethisright?”“Can Ispeak toyourmanager?”“Let metransferyou”“Pleasehold”“That’sourpolicy”“I completelyunderstandyourconcern”“Thankyou foryourpatience”“Calmdown”“Yourfeedbackisvaluable”“I’ll takecare ofthat rightaway”“Unfortunately,I can’t help youwith that”“I apologize fortheinconvenience”“Weappreciateyourbusiness”Free!“Thecustomeris alwaysright”“I’ll findout foryou”“How canI makethisright?”“Can Ispeak toyourmanager?”“Let metransferyou”“Pleasehold”“That’sourpolicy”“I completelyunderstandyourconcern”“Thankyou foryourpatience”“Calmdown”“Yourfeedbackisvaluable”“I’ll takecare ofthat rightaway”“Unfortunately,I can’t help youwith that”“I apologize fortheinconvenience”“Weappreciateyourbusiness”

Communication - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Free!
  2. “The customer is always right”
  3. “I’ll find out for you”
  4. “How can I make this right?”
  5. “Can I speak to your manager?”
  6. “Let me transfer you”
  7. “Please hold”
  8. “That’s our policy”
  9. “I completely understand your concern”
  10. “Thank you for your patience”
  11. “Calm down”
  12. “Your feedback is valuable”
  13. “I’ll take care of that right away”
  14. “Unfortunately, I can’t help you with that”
  15. “I apologize for the inconvenience”
  16. “We appreciate your business”