“Pleasehold”“I apologize fortheinconvenience”“Thankyou foryourpatience”“I’ll takecare ofthat rightaway”“Unfortunately,I can’t help youwith that”“Yourfeedbackisvaluable”“How canI makethisright?”“Calmdown”“That’sourpolicy”Free!“Thecustomeris alwaysright”“I’ll findout foryou”“Weappreciateyourbusiness”“I completelyunderstandyourconcern”“Let metransferyou”“Can Ispeak toyourmanager?”“Pleasehold”“I apologize fortheinconvenience”“Thankyou foryourpatience”“I’ll takecare ofthat rightaway”“Unfortunately,I can’t help youwith that”“Yourfeedbackisvaluable”“How canI makethisright?”“Calmdown”“That’sourpolicy”Free!“Thecustomeris alwaysright”“I’ll findout foryou”“Weappreciateyourbusiness”“I completelyunderstandyourconcern”“Let metransferyou”“Can Ispeak toyourmanager?”

Communication - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “Please hold”
  2. “I apologize for the inconvenience”
  3. “Thank you for your patience”
  4. “I’ll take care of that right away”
  5. “Unfortunately, I can’t help you with that”
  6. “Your feedback is valuable”
  7. “How can I make this right?”
  8. “Calm down”
  9. “That’s our policy”
  10. Free!
  11. “The customer is always right”
  12. “I’ll find out for you”
  13. “We appreciate your business”
  14. “I completely understand your concern”
  15. “Let me transfer you”
  16. “Can I speak to your manager?”