“Pleasehold”Free!“Weappreciateyourbusiness”“I apologize fortheinconvenience”“Can Ispeak toyourmanager?”“Yourfeedbackisvaluable”“Thankyou foryourpatience”“How canI makethisright?”“Let metransferyou”“Thecustomeris alwaysright”“Calmdown”“I’ll findout foryou”“I completelyunderstandyourconcern”“That’sourpolicy”“Unfortunately,I can’t help youwith that”“I’ll takecare ofthat rightaway”“Pleasehold”Free!“Weappreciateyourbusiness”“I apologize fortheinconvenience”“Can Ispeak toyourmanager?”“Yourfeedbackisvaluable”“Thankyou foryourpatience”“How canI makethisright?”“Let metransferyou”“Thecustomeris alwaysright”“Calmdown”“I’ll findout foryou”“I completelyunderstandyourconcern”“That’sourpolicy”“Unfortunately,I can’t help youwith that”“I’ll takecare ofthat rightaway”

Communication - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “Please hold”
  2. Free!
  3. “We appreciate your business”
  4. “I apologize for the inconvenience”
  5. “Can I speak to your manager?”
  6. “Your feedback is valuable”
  7. “Thank you for your patience”
  8. “How can I make this right?”
  9. “Let me transfer you”
  10. “The customer is always right”
  11. “Calm down”
  12. “I’ll find out for you”
  13. “I completely understand your concern”
  14. “That’s our policy”
  15. “Unfortunately, I can’t help you with that”
  16. “I’ll take care of that right away”