(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Asked if they are a first time user.
Question strategy, Probe. Smell, Taste, Texture
Proper introduction.
Complete robust, accurate verbatim.
Spoke with confidence and professionalism.
Provided correct messaging or answered inquiry.
Verified store address and spelling of street and city.
No Dead Air.
"Thank you so much for your loyalty."
Correct reimbursement was sent.
Empathized with the consumer.
Sounded nice and friendly on the call.
No spelling or grammar errors in verbatim or rep notes.
Professional language used.
"I will be more than happy to assist you." or other willingness statement
Proper and complete Conclustion
Proper call flow.
Verified the Bar code, product and date codes.
Used consumer's name at least twice during the call.
"That is not the quality that we expect from our products."
