(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Active listening.
"May I please have your name?"
"That is not the quality that we expect from our products."
Verified the Bar code, product and date codes.
Repeated consumer's mailing address.
Proper and complete Conclustion
"Thank you so much for your loyalty."
Engage with the consumer build a connection.
"I will be more than happy to assist you." or other willingness statement
Verified store address and spelling of street and city.
No Dead Air.
Professional language used.
Complete robust, accurate verbatim.
Empathized with the consumer.
No spelling or grammar errors in verbatim or rep notes.
Proper introduction.
Correct reimbursement was sent.
Sounded nice and friendly on the call.
Question strategy, Probe. Smell, Taste, Texture
Proper call flow.
Used consumer's name at least twice during the call.
