(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Proper introduction.
Provided correct messaging or answered inquiry.
No spelling or grammar errors in verbatim or rep notes.
"Thank you so much for your loyalty."
Complete robust, accurate verbatim.
Proper and complete Conclustion
Verified store address and spelling of street and city.
Active listening.
Correct reimbursement was sent.
"I will be more than happy to assist you." or other willingness statement
Repeated consumer's mailing address.
"May I please have your name?"
Professional language used.
Used consumer's name at least twice during the call.
Asked if they are a first time user.
Verified the Bar code, product and date codes.
Sounded nice and friendly on the call.
Spoke with confidence and professionalism.
Proper call flow.
Engage with the consumer build a connection.
Empathized with the consumer.
No Dead Air.
Question strategy, Probe. Smell, Taste, Texture
"That is not the quality that we expect from our products."
