(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Thank you so much for your loyalty."
Active listening.
Used consumer's name at least twice during the call.
Complete robust, accurate verbatim.
Provided correct messaging or answered inquiry.
Proper introduction.
Asked if they are a first time user.
Proper call flow.
Proper and complete Conclustion
Verified the Bar code, product and date codes.
"That is not the quality that we expect from our products."
Spoke with confidence and professionalism.
Professional language used.
Verified store address and spelling of street and city.
Empathized with the consumer.
"May I please have your name?"
No spelling or grammar errors in verbatim or rep notes.
Repeated consumer's mailing address.
Sounded nice and friendly on the call.
"I will be more than happy to assist you." or other willingness statement
