(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Engage with the consumer build a connection.
Verified the Bar code, product and date codes.
Sounded nice and friendly on the call.
Spoke with confidence and professionalism.
"That is not the quality that we expect from our products."
"May I please have your name?"
No spelling or grammar errors in verbatim or rep notes.
Empathized with the consumer.
Repeated consumer's mailing address.
Proper introduction.
"I will be more than happy to assist you." or other willingness statement
Provided correct messaging or answered inquiry.
Asked if they are a first time user.
Active listening.
Correct reimbursement was sent.
Proper and complete Conclustion
"Thank you so much for your loyalty."
No Dead Air.
Complete robust, accurate verbatim.
Professional language used.
Proper call flow.
Verified store address and spelling of street and city.
Used consumer's name at least twice during the call.
