(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
No Dead Air.
Provided correct messaging or answered inquiry.
Professional language used.
Active listening.
Used consumer's name at least twice during the call.
Sounded nice and friendly on the call.
Repeated consumer's mailing address.
Proper and complete Conclustion
Complete robust, accurate verbatim.
Proper introduction.
Verified the Bar code, product and date codes.
Empathized with the consumer.
Verified store address and spelling of street and city.
Asked if they are a first time user.
"I will be more than happy to assist you." or other willingness statement
No spelling or grammar errors in verbatim or rep notes.
Proper call flow.
"May I please have your name?"
Spoke with confidence and professionalism.
Engage with the consumer build a connection.
Question strategy, Probe. Smell, Taste, Texture
"Thank you so much for your loyalty."
"That is not the quality that we expect from our products."
