(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Engage with the consumer build a connection.
Professional language used.
Empathized with the consumer.
Verified the Bar code, product and date codes.
Complete robust, accurate verbatim.
Question strategy, Probe. Smell, Taste, Texture
Provided correct messaging or answered inquiry.
Sounded nice and friendly on the call.
Proper call flow.
Active listening.
"Thank you so much for your loyalty."
No Dead Air.
Asked if they are a first time user.
"That is not the quality that we expect from our products."
Verified store address and spelling of street and city.
No spelling or grammar errors in verbatim or rep notes.
Proper and complete Conclustion
Used consumer's name at least twice during the call.
Proper introduction.
Correct reimbursement was sent.
Spoke with confidence and professionalism.
"May I please have your name?"
"I will be more than happy to assist you." or other willingness statement
