(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Professional language used.
"Thank you so much for your loyalty."
Engage with the consumer build a connection.
Repeated consumer's mailing address.
Question strategy, Probe. Smell, Taste, Texture
"May I please have your name?"
Spoke with confidence and professionalism.
"That is not the quality that we expect from our products."
Proper call flow.
Empathized with the consumer.
Verified store address and spelling of street and city.
Proper and complete Conclustion
Verified the Bar code, product and date codes.
No Dead Air.
Correct reimbursement was sent.
Sounded nice and friendly on the call.
Used consumer's name at least twice during the call.
Provided correct messaging or answered inquiry.
"I will be more than happy to assist you." or other willingness statement
Complete robust, accurate verbatim.
Asked if they are a first time user.
No spelling or grammar errors in verbatim or rep notes.
