(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Proper and complete Conclustion
Verified the Bar code, product and date codes.
"I will be more than happy to assist you." or other willingness statement
Engage with the consumer build a connection.
Proper call flow.
Proper introduction.
Sounded nice and friendly on the call.
Repeated consumer's mailing address.
No Dead Air.
"Thank you so much for your loyalty."
Provided correct messaging or answered inquiry.
Used consumer's name at least twice during the call.
Empathized with the consumer.
Spoke with confidence and professionalism.
"May I please have your name?"
Question strategy, Probe. Smell, Taste, Texture
Complete robust, accurate verbatim.
Verified store address and spelling of street and city.
Active listening.
No spelling or grammar errors in verbatim or rep notes.
Professional language used.
Correct reimbursement was sent.
Asked if they are a first time user.
"That is not the quality that we expect from our products."
