(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Asked if they are a first time user.
Proper introduction.
No Dead Air.
Question strategy, Probe. Smell, Taste, Texture
Spoke with confidence and professionalism.
Provided correct messaging or answered inquiry.
Complete robust, accurate verbatim.
Correct reimbursement was sent.
Sounded nice and friendly on the call.
Engage with the consumer build a connection.
Professional language used.
Verified the Bar code, product and date codes.
Active listening.
"I will be more than happy to assist you." or other willingness statement
"May I please have your name?"
Proper call flow.
"Thank you so much for your loyalty."
No spelling or grammar errors in verbatim or rep notes.
Verified store address and spelling of street and city.
"That is not the quality that we expect from our products."
Repeated consumer's mailing address.
Proper and complete Conclustion
Empathized with the consumer.
Used consumer's name at least twice during the call.
