(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"I will be more than happy to assist you." or other willingness statement
Asked if they are a first time user.
Complete robust, accurate verbatim.
Verified the Bar code, product and date codes.
Question strategy, Probe. Smell, Taste, Texture
"That is not the quality that we expect from our products."
No spelling or grammar errors in verbatim or rep notes.
Engage with the consumer build a connection.
Correct reimbursement was sent.
Proper introduction.
Spoke with confidence and professionalism.
Proper and complete Conclustion
Used consumer's name at least twice during the call.
Professional language used.
Active listening.
"May I please have your name?"
Repeated consumer's mailing address.
Empathized with the consumer.
Sounded nice and friendly on the call.
Verified store address and spelling of street and city.
