Dean Foods Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Proper introduction.
2. Active listening.
3. "Thank you so much for your loyalty."
4. Engage with the consumer build a connection.
5. Correct reimbursement was sent.
6. Used consumer's name at least twice during the call.
7. Professional language used.
8. "May I please have your name?"
9. Verified store address and spelling of street and city.
10. Question strategy, Probe. Smell, Taste, Texture
11. "That is not the quality that we expect from our products."
12. No spelling or grammar errors in verbatim or rep notes.
13. "I will be more than happy to assist you." or other willingness statement
14. Empathized with the consumer.
15. Provided correct messaging or answered inquiry.
16. No Dead Air.
17. Repeated consumer's mailing address.
18. Verified the Bar code, product and date codes.
19. Sounded nice and friendly on the call.
20. Asked if they are a first time user.
21. Spoke with confidence and professionalism.
22. Proper and complete Conclustion
23. Complete robust, accurate verbatim.
24. Proper call flow.