(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Empathized with the consumer.
Spoke with confidence and professionalism.
Engage with the consumer build a connection.
"Thank you so much for your loyalty."
Repeated consumer's mailing address.
Asked if they are a first time user.
No Dead Air.
Professional language used.
Proper introduction.
Complete robust, accurate verbatim.
Verified the Bar code, product and date codes.
Correct reimbursement was sent.
Active listening.
Question strategy, Probe. Smell, Taste, Texture
Provided correct messaging or answered inquiry.
"May I please have your name?"
Sounded nice and friendly on the call.
No spelling or grammar errors in verbatim or rep notes.
"I will be more than happy to assist you." or other willingness statement
Proper and complete Conclustion
Verified store address and spelling of street and city.
Used consumer's name at least twice during the call.
Proper call flow.
"That is not the quality that we expect from our products."
