(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Proper call flow.
Complete robust, accurate verbatim.
Repeated consumer's mailing address.
Question strategy, Probe. Smell, Taste, Texture
Professional language used.
"Thank you so much for your loyalty."
Correct reimbursement was sent.
Spoke with confidence and professionalism.
No spelling or grammar errors in verbatim or rep notes.
Active listening.
Empathized with the consumer.
Asked if they are a first time user.
"May I please have your name?"
Verified store address and spelling of street and city.
No Dead Air.
Provided correct messaging or answered inquiry.
Proper introduction.
"I will be more than happy to assist you." or other willingness statement
"That is not the quality that we expect from our products."
Proper and complete Conclustion
Sounded nice and friendly on the call.
Used consumer's name at least twice during the call.
