Dean Foods Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Used consumer's name at least twice during the call.
2. "That is not the quality that we expect from our products."
3. Sounded nice and friendly on the call.
4. Proper introduction.
5. Question strategy, Probe. Smell, Taste, Texture
6. Verified store address and spelling of street and city.
7. No spelling or grammar errors in verbatim or rep notes.
8. Empathized with the consumer.
9. Active listening.
10. Correct reimbursement was sent.
11. "I will be more than happy to assist you." or other willingness statement
12. Verified the Bar code, product and date codes.
13. Proper and complete Conclustion
14. Proper call flow.
15. Repeated consumer's mailing address.
16. Complete robust, accurate verbatim.
17. Professional language used.
18. "May I please have your name?"
19. Spoke with confidence and professionalism.
20. Asked if they are a first time user.
21. Engage with the consumer build a connection.
22. No Dead Air.
23. "Thank you so much for your loyalty."
24. Provided correct messaging or answered inquiry.