(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Professional language used.
"That is not the quality that we expect from our products."
Provided correct messaging or answered inquiry.
Used consumer's name at least twice during the call.
Correct reimbursement was sent.
Verified the Bar code, product and date codes.
Empathized with the consumer.
Spoke with confidence and professionalism.
Complete robust, accurate verbatim.
"Thank you so much for your loyalty."
Engage with the consumer build a connection.
Sounded nice and friendly on the call.
No spelling or grammar errors in verbatim or rep notes.
Proper call flow.
Proper and complete Conclustion
Repeated consumer's mailing address.
Asked if they are a first time user.
Verified store address and spelling of street and city.
"I will be more than happy to assist you." or other willingness statement
