(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Uphold our original estimate to Colton (must be at least $1200, with Colton asking for discount)
Enter IMD repair in FYX, correctly
2 jobs dispatched from Genesys email
Dispatch job for a NEW customer
Less than 3 abandoned calls for 1 week
6 jobs dispatched and completed during your shift
Quantix job entered with all required triage info, no mistakes
Help a teammate out with vendor selection, job must be completed by said vendor
Using 1 vendor multiple times throughout your shift (different customers)
2 tire Uber job dispatched
Uphold 5% fee for non-term vendor
Close out 2 jobs during shift where you aren’t the assigned dispatcher
1st break, lunch and 2nd break taken at scheduled time on same day
Negotiate vendor rates down (documented in notes and confirmed by phone call)
40 outbound calls during 1 shift
Dispatch template used on every repair dispatched throughout day
Ask a teammate for help/guidance
Dispatch a tow that crosses a state line (pick up to drop off)
Follow Weekend PO On Call Protocol
Bring up idea to Mgmt for any sort of improvement with our processes
Retrieve Towing Vendor’s COI before dispatch
Dispatch job after trying 10+ vendors
1 full day of correct wrap up codes for outbound calls
