(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Dispatch template used on every repair dispatched throughout day
Enter IMD repair in FYX, correctly
Dispatch out a non-national account tire vendor
Uphold our original estimate to Colton (must be at least $1200, with Colton asking for discount)
Ask a teammate for help/guidance
Quantix job entered with all required triage info, no mistakes
Bring up idea to Mgmt for any sort of improvement with our processes
Using 1 vendor multiple times throughout your shift (different customers)
2 tire Uber job dispatched
Dispatch job after trying 10+ vendors
6 jobs dispatched and completed during your shift
1st break, lunch and 2nd break taken at scheduled time on same day
2 jobs dispatched from Genesys email
Retrieve Towing Vendor’s COI before dispatch
40 outbound calls during 1 shift
Follow Weekend PO On Call Protocol
Close out 2 jobs during shift where you aren’t the assigned dispatcher
Dispatch a tow that crosses a state line (pick up to drop off)
Dispatch job for a NEW customer
Less than 3 abandoned calls for 1 week
Help a teammate out with vendor selection, job must be completed by said vendor
Negotiate vendor rates down (documented in notes and confirmed by phone call)
Uphold 5% fee for non-term vendor
1 full day of correct wrap up codes for outbound calls
