(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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1 full day of correct wrap up codes for outbound calls
6 jobs dispatched and completed during your shift
Dispatch a tow that crosses a state line (pick up to drop off)
Quantix job entered with all required triage info, no mistakes
Bring up idea to Mgmt for any sort of improvement with our processes
Ask a teammate for help/guidance
Enter IMD repair in FYX, correctly
Uphold our original estimate to Colton (must be at least $1200, with Colton asking for discount)
1st break, lunch and 2nd break taken at scheduled time on same day
Follow Weekend PO On Call Protocol
Close out 2 jobs during shift where you aren’t the assigned dispatcher
Using 1 vendor multiple times throughout your shift (different customers)
Negotiate vendor rates down (documented in notes and confirmed by phone call)
40 outbound calls during 1 shift
Less than 3 abandoned calls for 1 week
Uphold 5% fee for non-term vendor
Dispatch job for a NEW customer
Dispatch template used on every repair dispatched throughout day
Dispatch job after trying 10+ vendors
2 jobs dispatched from Genesys email
Retrieve Towing Vendor’s COI before dispatch
2 tire Uber job dispatched
Help a teammate out with vendor selection, job must be completed by said vendor
