Quantix jobentered withall requiredtriage info,no mistakesHelp a teammateout with vendorselection, jobmust becompleted bysaid vendorClose out 2jobs during shiftwhere youaren’t theassigneddispatcher2 tire UberjobdispatchedEnter IMDrepair inFYX,correctlyUsing 1 vendormultiple timesthroughout yourshift (differentcustomers)Dispatch atow thatcrosses astate line (pickup to drop off)6 jobsdispatchedand completedduring yourshiftDispatch outa non-nationalaccount tirevendor1 full day ofcorrect wrapup codes foroutboundcalls1st break,lunch and 2ndbreak taken atscheduled timeon same dayUphold our originalestimate to Colton(must be at least$1200, with Coltonasking fordiscount)Uphold5% fee fornon-termvendorDispatchjob aftertrying 10+vendorsDispatchjob for aNEWcustomerNegotiate vendorrates down(documented innotes andconfirmed byphone call)40outboundcalls during1 shiftAsk ateammate forhelp/guidanceFollowWeekendPO On CallProtocolRetrieveTowingVendor’sCOI beforedispatch2 jobsdispatchedfromGenesysemailBring up idea toMgmt for anysort ofimprovementwith ourprocessesDispatchtemplate usedon every repairdispatchedthroughout dayLess than 3abandonedcalls for 1weekQuantix jobentered withall requiredtriage info,no mistakesHelp a teammateout with vendorselection, jobmust becompleted bysaid vendorClose out 2jobs during shiftwhere youaren’t theassigneddispatcher2 tire UberjobdispatchedEnter IMDrepair inFYX,correctlyUsing 1 vendormultiple timesthroughout yourshift (differentcustomers)Dispatch atow thatcrosses astate line (pickup to drop off)6 jobsdispatchedand completedduring yourshiftDispatch outa non-nationalaccount tirevendor1 full day ofcorrect wrapup codes foroutboundcalls1st break,lunch and 2ndbreak taken atscheduled timeon same dayUphold our originalestimate to Colton(must be at least$1200, with Coltonasking fordiscount)Uphold5% fee fornon-termvendorDispatchjob aftertrying 10+vendorsDispatchjob for aNEWcustomerNegotiate vendorrates down(documented innotes andconfirmed byphone call)40outboundcalls during1 shiftAsk ateammate forhelp/guidanceFollowWeekendPO On CallProtocolRetrieveTowingVendor’sCOI beforedispatch2 jobsdispatchedfromGenesysemailBring up idea toMgmt for anysort ofimprovementwith ourprocessesDispatchtemplate usedon every repairdispatchedthroughout dayLess than 3abandonedcalls for 1week

OTR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Quantix job entered with all required triage info, no mistakes
  2. Help a teammate out with vendor selection, job must be completed by said vendor
  3. Close out 2 jobs during shift where you aren’t the assigned dispatcher
  4. 2 tire Uber job dispatched
  5. Enter IMD repair in FYX, correctly
  6. Using 1 vendor multiple times throughout your shift (different customers)
  7. Dispatch a tow that crosses a state line (pick up to drop off)
  8. 6 jobs dispatched and completed during your shift
  9. Dispatch out a non-national account tire vendor
  10. 1 full day of correct wrap up codes for outbound calls
  11. 1st break, lunch and 2nd break taken at scheduled time on same day
  12. Uphold our original estimate to Colton (must be at least $1200, with Colton asking for discount)
  13. Uphold 5% fee for non-term vendor
  14. Dispatch job after trying 10+ vendors
  15. Dispatch job for a NEW customer
  16. Negotiate vendor rates down (documented in notes and confirmed by phone call)
  17. 40 outbound calls during 1 shift
  18. Ask a teammate for help/guidance
  19. Follow Weekend PO On Call Protocol
  20. Retrieve Towing Vendor’s COI before dispatch
  21. 2 jobs dispatched from Genesys email
  22. Bring up idea to Mgmt for any sort of improvement with our processes
  23. Dispatch template used on every repair dispatched throughout day
  24. Less than 3 abandoned calls for 1 week