Quantix jobentered withall requiredtriage info,no mistakesHelp a teammateout with vendorselection, jobmust becompleted bysaid vendor1st break,lunch and 2ndbreak taken atscheduled timeon same day1 full day ofcorrect wrapup codes foroutboundcallsBring up idea toMgmt for anysort ofimprovementwith ourprocessesUphold5% fee fornon-termvendorFollowWeekendPO On CallProtocolRetrieveTowingVendor’sCOI beforedispatch6 jobsdispatchedand completedduring yourshiftEnter IMDrepair inFYX,correctlyClose out 2jobs during shiftwhere youaren’t theassigneddispatcher2 jobsdispatchedfromGenesysemailNegotiate vendorrates down(documented innotes andconfirmed byphone call)Dispatchjob aftertrying 10+vendorsUsing 1 vendormultiple timesthroughout yourshift (differentcustomers)Less than 3abandonedcalls for 1week40outboundcalls during1 shiftDispatch atow thatcrosses astate line (pickup to drop off)Ask ateammate forhelp/guidanceDispatch outa non-nationalaccount tirevendor2 tire UberjobdispatchedDispatchjob for aNEWcustomerDispatchtemplate usedon every repairdispatchedthroughout dayUphold our originalestimate to Colton(must be at least$1200, with Coltonasking fordiscount)Quantix jobentered withall requiredtriage info,no mistakesHelp a teammateout with vendorselection, jobmust becompleted bysaid vendor1st break,lunch and 2ndbreak taken atscheduled timeon same day1 full day ofcorrect wrapup codes foroutboundcallsBring up idea toMgmt for anysort ofimprovementwith ourprocessesUphold5% fee fornon-termvendorFollowWeekendPO On CallProtocolRetrieveTowingVendor’sCOI beforedispatch6 jobsdispatchedand completedduring yourshiftEnter IMDrepair inFYX,correctlyClose out 2jobs during shiftwhere youaren’t theassigneddispatcher2 jobsdispatchedfromGenesysemailNegotiate vendorrates down(documented innotes andconfirmed byphone call)Dispatchjob aftertrying 10+vendorsUsing 1 vendormultiple timesthroughout yourshift (differentcustomers)Less than 3abandonedcalls for 1week40outboundcalls during1 shiftDispatch atow thatcrosses astate line (pickup to drop off)Ask ateammate forhelp/guidanceDispatch outa non-nationalaccount tirevendor2 tire UberjobdispatchedDispatchjob for aNEWcustomerDispatchtemplate usedon every repairdispatchedthroughout dayUphold our originalestimate to Colton(must be at least$1200, with Coltonasking fordiscount)

OTR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Quantix job entered with all required triage info, no mistakes
  2. Help a teammate out with vendor selection, job must be completed by said vendor
  3. 1st break, lunch and 2nd break taken at scheduled time on same day
  4. 1 full day of correct wrap up codes for outbound calls
  5. Bring up idea to Mgmt for any sort of improvement with our processes
  6. Uphold 5% fee for non-term vendor
  7. Follow Weekend PO On Call Protocol
  8. Retrieve Towing Vendor’s COI before dispatch
  9. 6 jobs dispatched and completed during your shift
  10. Enter IMD repair in FYX, correctly
  11. Close out 2 jobs during shift where you aren’t the assigned dispatcher
  12. 2 jobs dispatched from Genesys email
  13. Negotiate vendor rates down (documented in notes and confirmed by phone call)
  14. Dispatch job after trying 10+ vendors
  15. Using 1 vendor multiple times throughout your shift (different customers)
  16. Less than 3 abandoned calls for 1 week
  17. 40 outbound calls during 1 shift
  18. Dispatch a tow that crosses a state line (pick up to drop off)
  19. Ask a teammate for help/guidance
  20. Dispatch out a non-national account tire vendor
  21. 2 tire Uber job dispatched
  22. Dispatch job for a NEW customer
  23. Dispatch template used on every repair dispatched throughout day
  24. Uphold our original estimate to Colton (must be at least $1200, with Colton asking for discount)