2 jobsdispatchedfromGenesysemailHelp a teammateout with vendorselection, jobmust becompleted bysaid vendorLess than 3abandonedcalls for 1weekDispatch atow thatcrosses astate line (pickup to drop off)1st break,lunch and 2ndbreak taken atscheduled timeon same dayUsing 1 vendormultiple timesthroughout yourshift (differentcustomers)Uphold5% fee fornon-termvendorDispatchjob for aNEWcustomerNegotiate vendorrates down(documented innotes andconfirmed byphone call)Ask ateammate forhelp/guidance2 tire UberjobdispatchedFollowWeekendPO On CallProtocolDispatchjob aftertrying 10+vendorsQuantix jobentered withall requiredtriage info,no mistakes6 jobsdispatchedand completedduring yourshift40outboundcalls during1 shiftDispatch outa non-nationalaccount tirevendor1 full day ofcorrect wrapup codes foroutboundcallsBring up idea toMgmt for anysort ofimprovementwith ourprocessesEnter IMDrepair inFYX,correctlyDispatchtemplate usedon every repairdispatchedthroughout dayUphold our originalestimate to Colton(must be at least$1200, with Coltonasking fordiscount)Close out 2jobs during shiftwhere youaren’t theassigneddispatcherRetrieveTowingVendor’sCOI beforedispatch2 jobsdispatchedfromGenesysemailHelp a teammateout with vendorselection, jobmust becompleted bysaid vendorLess than 3abandonedcalls for 1weekDispatch atow thatcrosses astate line (pickup to drop off)1st break,lunch and 2ndbreak taken atscheduled timeon same dayUsing 1 vendormultiple timesthroughout yourshift (differentcustomers)Uphold5% fee fornon-termvendorDispatchjob for aNEWcustomerNegotiate vendorrates down(documented innotes andconfirmed byphone call)Ask ateammate forhelp/guidance2 tire UberjobdispatchedFollowWeekendPO On CallProtocolDispatchjob aftertrying 10+vendorsQuantix jobentered withall requiredtriage info,no mistakes6 jobsdispatchedand completedduring yourshift40outboundcalls during1 shiftDispatch outa non-nationalaccount tirevendor1 full day ofcorrect wrapup codes foroutboundcallsBring up idea toMgmt for anysort ofimprovementwith ourprocessesEnter IMDrepair inFYX,correctlyDispatchtemplate usedon every repairdispatchedthroughout dayUphold our originalestimate to Colton(must be at least$1200, with Coltonasking fordiscount)Close out 2jobs during shiftwhere youaren’t theassigneddispatcherRetrieveTowingVendor’sCOI beforedispatch

OTR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 2 jobs dispatched from Genesys email
  2. Help a teammate out with vendor selection, job must be completed by said vendor
  3. Less than 3 abandoned calls for 1 week
  4. Dispatch a tow that crosses a state line (pick up to drop off)
  5. 1st break, lunch and 2nd break taken at scheduled time on same day
  6. Using 1 vendor multiple times throughout your shift (different customers)
  7. Uphold 5% fee for non-term vendor
  8. Dispatch job for a NEW customer
  9. Negotiate vendor rates down (documented in notes and confirmed by phone call)
  10. Ask a teammate for help/guidance
  11. 2 tire Uber job dispatched
  12. Follow Weekend PO On Call Protocol
  13. Dispatch job after trying 10+ vendors
  14. Quantix job entered with all required triage info, no mistakes
  15. 6 jobs dispatched and completed during your shift
  16. 40 outbound calls during 1 shift
  17. Dispatch out a non-national account tire vendor
  18. 1 full day of correct wrap up codes for outbound calls
  19. Bring up idea to Mgmt for any sort of improvement with our processes
  20. Enter IMD repair in FYX, correctly
  21. Dispatch template used on every repair dispatched throughout day
  22. Uphold our original estimate to Colton (must be at least $1200, with Colton asking for discount)
  23. Close out 2 jobs during shift where you aren’t the assigned dispatcher
  24. Retrieve Towing Vendor’s COI before dispatch