Tookinitiativewithoutbeing askedUsed a “spyskill” (e.g.,observation,quickthinking)Helped aguest withluggage orcheck-inRecommendeda localattraction orrestaurantHelped ateammatewith aguest issueSmiledthrough atoughmomentFollowedup with aguestProvided apersonalizedexperienceSpoke witha guest fromanothercountryHelped aguest withdirectionsTrained orcoached ateammateEscapeda trickysituationwith styleHandledmultipletasks atonceReceived acomplimentfrom aguestOperatedundercover(helpedquietly behindthe scenes) Madesomeone’sdayShared ahelpful tipor trickGave ashout-outto acoworkerAssisted witha travel-related issueHandled acomplaintwith graceGreeted aguest witha warmwelcomeHelped aguest plantheir dayCompleteda “TopSecret”taskStayedcalmunderpressureGot positivefeedbackfrom asupervisorCracked acode orsolved amysterySolved aproblemcreativelyDeliveredexceptionalserviceexperienceWentabove andbeyond fora guestTookinitiativewithoutbeing askedUsed a “spyskill” (e.g.,observation,quickthinking)Helped aguest withluggage orcheck-inRecommendeda localattraction orrestaurantHelped ateammatewith aguest issueSmiledthrough atoughmomentFollowedup with aguestProvided apersonalizedexperienceSpoke witha guest fromanothercountryHelped aguest withdirectionsTrained orcoached ateammateEscapeda trickysituationwith styleHandledmultipletasks atonceReceived acomplimentfrom aguestOperatedundercover(helpedquietly behindthe scenes) Madesomeone’sdayShared ahelpful tipor trickGave ashout-outto acoworkerAssisted witha travel-related issueHandled acomplaintwith graceGreeted aguest witha warmwelcomeHelped aguest plantheir dayCompleteda “TopSecret”taskStayedcalmunderpressureGot positivefeedbackfrom asupervisorCracked acode orsolved amysterySolved aproblemcreativelyDeliveredexceptionalserviceexperienceWentabove andbeyond fora guest

Customer Service Week: Mission Possible - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took initiative without being asked
  2. Used a “spy skill” (e.g., observation, quick thinking)
  3. Helped a guest with luggage or check-in
  4. Recommended a local attraction or restaurant
  5. Helped a teammate with a guest issue
  6. Smiled through a tough moment
  7. Followed up with a guest
  8. Provided a personalized experience
  9. Spoke with a guest from another country
  10. Helped a guest with directions
  11. Trained or coached a teammate
  12. Escaped a tricky situation with style
  13. Handled multiple tasks at once
  14. Received a compliment from a guest
  15. Operated undercover (helped quietly behind the scenes)
  16. Made someone’s day
  17. Shared a helpful tip or trick
  18. Gave a shout-out to a coworker
  19. Assisted with a travel-related issue
  20. Handled a complaint with grace
  21. Greeted a guest with a warm welcome
  22. Helped a guest plan their day
  23. Completed a “Top Secret” task
  24. Stayed calm under pressure
  25. Got positive feedback from a supervisor
  26. Cracked a code or solved a mystery
  27. Solved a problem creatively
  28. Delivered exceptional service experience
  29. Went above and beyond for a guest