Received acomplimentfrom aguestWentabove andbeyond fora guestShared ahelpful tipor trickTrained orcoached ateammateHelped aguest plantheir dayEscapeda trickysituationwith styleGreeted aguest witha warmwelcomeRecommendeda localattraction orrestaurantSolved aproblemcreativelyTookinitiativewithoutbeing askedGot positivefeedbackfrom asupervisorAssisted witha travel-related issueStayedcalmunderpressureUsed a “spyskill” (e.g.,observation,quickthinking)Cracked acode orsolved amysterySmiledthrough atoughmomentHandled acomplaintwith graceHandledmultipletasks atonceSpoke witha guest fromanothercountryProvided apersonalizedexperienceGave ashout-outto acoworkerMadesomeone’sdayOperatedundercover(helpedquietly behindthe scenes) DeliveredexceptionalserviceexperienceFollowedup with aguestCompleteda “TopSecret”taskHelped aguest withdirectionsHelped aguest withluggage orcheck-inHelped ateammatewith aguest issueReceived acomplimentfrom aguestWentabove andbeyond fora guestShared ahelpful tipor trickTrained orcoached ateammateHelped aguest plantheir dayEscapeda trickysituationwith styleGreeted aguest witha warmwelcomeRecommendeda localattraction orrestaurantSolved aproblemcreativelyTookinitiativewithoutbeing askedGot positivefeedbackfrom asupervisorAssisted witha travel-related issueStayedcalmunderpressureUsed a “spyskill” (e.g.,observation,quickthinking)Cracked acode orsolved amysterySmiledthrough atoughmomentHandled acomplaintwith graceHandledmultipletasks atonceSpoke witha guest fromanothercountryProvided apersonalizedexperienceGave ashout-outto acoworkerMadesomeone’sdayOperatedundercover(helpedquietly behindthe scenes) DeliveredexceptionalserviceexperienceFollowedup with aguestCompleteda “TopSecret”taskHelped aguest withdirectionsHelped aguest withluggage orcheck-inHelped ateammatewith aguest issue

Customer Service Week: Mission Possible - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received a compliment from a guest
  2. Went above and beyond for a guest
  3. Shared a helpful tip or trick
  4. Trained or coached a teammate
  5. Helped a guest plan their day
  6. Escaped a tricky situation with style
  7. Greeted a guest with a warm welcome
  8. Recommended a local attraction or restaurant
  9. Solved a problem creatively
  10. Took initiative without being asked
  11. Got positive feedback from a supervisor
  12. Assisted with a travel-related issue
  13. Stayed calm under pressure
  14. Used a “spy skill” (e.g., observation, quick thinking)
  15. Cracked a code or solved a mystery
  16. Smiled through a tough moment
  17. Handled a complaint with grace
  18. Handled multiple tasks at once
  19. Spoke with a guest from another country
  20. Provided a personalized experience
  21. Gave a shout-out to a coworker
  22. Made someone’s day
  23. Operated undercover (helped quietly behind the scenes)
  24. Delivered exceptional service experience
  25. Followed up with a guest
  26. Completed a “Top Secret” task
  27. Helped a guest with directions
  28. Helped a guest with luggage or check-in
  29. Helped a teammate with a guest issue