Smiledthrough atoughmomentStayedcalmunderpressureSolved aproblemcreativelyFollowedup with aguestOperatedundercover(helpedquietly behindthe scenes) DeliveredexceptionalserviceexperienceHelped aguest withdirectionsGot positivefeedbackfrom asupervisorShared ahelpful tipor trickReceived acomplimentfrom aguestUsed a “spyskill” (e.g.,observation,quickthinking)Handled acomplaintwith graceWentabove andbeyond fora guestEscapeda trickysituationwith styleTookinitiativewithoutbeing askedRecommendeda localattraction orrestaurantProvided apersonalizedexperienceHelped aguest plantheir daySpoke witha guest fromanothercountryCracked acode orsolved amysteryMadesomeone’sdayHelped aguest withluggage orcheck-inHandledmultipletasks atonceHelped ateammatewith aguest issueGave ashout-outto acoworkerTrained orcoached ateammateGreeted aguest witha warmwelcomeCompleteda “TopSecret”taskAssisted witha travel-related issueSmiledthrough atoughmomentStayedcalmunderpressureSolved aproblemcreativelyFollowedup with aguestOperatedundercover(helpedquietly behindthe scenes) DeliveredexceptionalserviceexperienceHelped aguest withdirectionsGot positivefeedbackfrom asupervisorShared ahelpful tipor trickReceived acomplimentfrom aguestUsed a “spyskill” (e.g.,observation,quickthinking)Handled acomplaintwith graceWentabove andbeyond fora guestEscapeda trickysituationwith styleTookinitiativewithoutbeing askedRecommendeda localattraction orrestaurantProvided apersonalizedexperienceHelped aguest plantheir daySpoke witha guest fromanothercountryCracked acode orsolved amysteryMadesomeone’sdayHelped aguest withluggage orcheck-inHandledmultipletasks atonceHelped ateammatewith aguest issueGave ashout-outto acoworkerTrained orcoached ateammateGreeted aguest witha warmwelcomeCompleteda “TopSecret”taskAssisted witha travel-related issue

Customer Service Week: Mission Possible - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Smiled through a tough moment
  2. Stayed calm under pressure
  3. Solved a problem creatively
  4. Followed up with a guest
  5. Operated undercover (helped quietly behind the scenes)
  6. Delivered exceptional service experience
  7. Helped a guest with directions
  8. Got positive feedback from a supervisor
  9. Shared a helpful tip or trick
  10. Received a compliment from a guest
  11. Used a “spy skill” (e.g., observation, quick thinking)
  12. Handled a complaint with grace
  13. Went above and beyond for a guest
  14. Escaped a tricky situation with style
  15. Took initiative without being asked
  16. Recommended a local attraction or restaurant
  17. Provided a personalized experience
  18. Helped a guest plan their day
  19. Spoke with a guest from another country
  20. Cracked a code or solved a mystery
  21. Made someone’s day
  22. Helped a guest with luggage or check-in
  23. Handled multiple tasks at once
  24. Helped a teammate with a guest issue
  25. Gave a shout-out to a coworker
  26. Trained or coached a teammate
  27. Greeted a guest with a warm welcome
  28. Completed a “Top Secret” task
  29. Assisted with a travel-related issue