Trained orcoached ateammateRecommendeda localattraction orrestaurantMadesomeone’sdayCracked acode orsolved amysteryWentabove andbeyond fora guestShared ahelpful tipor trickCompleteda “TopSecret”taskHelped aguest withdirectionsProvided apersonalizedexperienceOperatedundercover(helpedquietly behindthe scenes) Handledmultipletasks atonceStayedcalmunderpressureFollowedup with aguestSmiledthrough atoughmomentHelped aguest plantheir dayEscapeda trickysituationwith styleSolved aproblemcreativelyUsed a “spyskill” (e.g.,observation,quickthinking)Handled acomplaintwith graceGreeted aguest witha warmwelcomeDeliveredexceptionalserviceexperienceHelped aguest withluggage orcheck-inTookinitiativewithoutbeing askedHelped ateammatewith aguest issueSpoke witha guest fromanothercountryAssisted witha travel-related issueReceived acomplimentfrom aguestGot positivefeedbackfrom asupervisorGave ashout-outto acoworkerTrained orcoached ateammateRecommendeda localattraction orrestaurantMadesomeone’sdayCracked acode orsolved amysteryWentabove andbeyond fora guestShared ahelpful tipor trickCompleteda “TopSecret”taskHelped aguest withdirectionsProvided apersonalizedexperienceOperatedundercover(helpedquietly behindthe scenes) Handledmultipletasks atonceStayedcalmunderpressureFollowedup with aguestSmiledthrough atoughmomentHelped aguest plantheir dayEscapeda trickysituationwith styleSolved aproblemcreativelyUsed a “spyskill” (e.g.,observation,quickthinking)Handled acomplaintwith graceGreeted aguest witha warmwelcomeDeliveredexceptionalserviceexperienceHelped aguest withluggage orcheck-inTookinitiativewithoutbeing askedHelped ateammatewith aguest issueSpoke witha guest fromanothercountryAssisted witha travel-related issueReceived acomplimentfrom aguestGot positivefeedbackfrom asupervisorGave ashout-outto acoworker

Customer Service Week: Mission Possible - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Trained or coached a teammate
  2. Recommended a local attraction or restaurant
  3. Made someone’s day
  4. Cracked a code or solved a mystery
  5. Went above and beyond for a guest
  6. Shared a helpful tip or trick
  7. Completed a “Top Secret” task
  8. Helped a guest with directions
  9. Provided a personalized experience
  10. Operated undercover (helped quietly behind the scenes)
  11. Handled multiple tasks at once
  12. Stayed calm under pressure
  13. Followed up with a guest
  14. Smiled through a tough moment
  15. Helped a guest plan their day
  16. Escaped a tricky situation with style
  17. Solved a problem creatively
  18. Used a “spy skill” (e.g., observation, quick thinking)
  19. Handled a complaint with grace
  20. Greeted a guest with a warm welcome
  21. Delivered exceptional service experience
  22. Helped a guest with luggage or check-in
  23. Took initiative without being asked
  24. Helped a teammate with a guest issue
  25. Spoke with a guest from another country
  26. Assisted with a travel-related issue
  27. Received a compliment from a guest
  28. Got positive feedback from a supervisor
  29. Gave a shout-out to a coworker