StayedcalmunderpressureOperatedundercover(helpedquietly behindthe scenes) Provided apersonalizedexperienceHelped aguest withdirectionsRecommendeda localattraction orrestaurantHelped aguest withluggage orcheck-inSpoke witha guest fromanothercountryAssisted witha travel-related issueWentabove andbeyond fora guestSmiledthrough atoughmomentUsed a “spyskill” (e.g.,observation,quickthinking)Shared ahelpful tipor trickGave ashout-outto acoworkerHandled acomplaintwith graceGreeted aguest witha warmwelcomeHelped aguest plantheir dayEscapeda trickysituationwith styleCompleteda “TopSecret”taskGot positivefeedbackfrom asupervisorCracked acode orsolved amysteryReceived acomplimentfrom aguestTrained orcoached ateammateSolved aproblemcreativelyHandledmultipletasks atonceTookinitiativewithoutbeing askedFollowedup with aguestMadesomeone’sdayHelped ateammatewith aguest issueDeliveredexceptionalserviceexperienceStayedcalmunderpressureOperatedundercover(helpedquietly behindthe scenes) Provided apersonalizedexperienceHelped aguest withdirectionsRecommendeda localattraction orrestaurantHelped aguest withluggage orcheck-inSpoke witha guest fromanothercountryAssisted witha travel-related issueWentabove andbeyond fora guestSmiledthrough atoughmomentUsed a “spyskill” (e.g.,observation,quickthinking)Shared ahelpful tipor trickGave ashout-outto acoworkerHandled acomplaintwith graceGreeted aguest witha warmwelcomeHelped aguest plantheir dayEscapeda trickysituationwith styleCompleteda “TopSecret”taskGot positivefeedbackfrom asupervisorCracked acode orsolved amysteryReceived acomplimentfrom aguestTrained orcoached ateammateSolved aproblemcreativelyHandledmultipletasks atonceTookinitiativewithoutbeing askedFollowedup with aguestMadesomeone’sdayHelped ateammatewith aguest issueDeliveredexceptionalserviceexperience

Customer Service Week: Mission Possible - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Stayed calm under pressure
  2. Operated undercover (helped quietly behind the scenes)
  3. Provided a personalized experience
  4. Helped a guest with directions
  5. Recommended a local attraction or restaurant
  6. Helped a guest with luggage or check-in
  7. Spoke with a guest from another country
  8. Assisted with a travel-related issue
  9. Went above and beyond for a guest
  10. Smiled through a tough moment
  11. Used a “spy skill” (e.g., observation, quick thinking)
  12. Shared a helpful tip or trick
  13. Gave a shout-out to a coworker
  14. Handled a complaint with grace
  15. Greeted a guest with a warm welcome
  16. Helped a guest plan their day
  17. Escaped a tricky situation with style
  18. Completed a “Top Secret” task
  19. Got positive feedback from a supervisor
  20. Cracked a code or solved a mystery
  21. Received a compliment from a guest
  22. Trained or coached a teammate
  23. Solved a problem creatively
  24. Handled multiple tasks at once
  25. Took initiative without being asked
  26. Followed up with a guest
  27. Made someone’s day
  28. Helped a teammate with a guest issue
  29. Delivered exceptional service experience