Handledmultipletasks atonceAssisted witha travel-related issueHelped aguest withluggage orcheck-inSolved aproblemcreativelyHelped aguest withdirectionsSmiledthrough atoughmomentHelped ateammatewith aguest issueGave ashout-outto acoworkerCompleteda “TopSecret”taskCracked acode orsolved amysteryGot positivefeedbackfrom asupervisorStayedcalmunderpressureFollowedup with aguestOperatedundercover(helpedquietly behindthe scenes) Handled acomplaintwith graceMadesomeone’sdayUsed a “spyskill” (e.g.,observation,quickthinking)Spoke witha guest fromanothercountryDeliveredexceptionalserviceexperienceGreeted aguest witha warmwelcomeHelped aguest plantheir dayShared ahelpful tipor trickRecommendeda localattraction orrestaurantReceived acomplimentfrom aguestProvided apersonalizedexperienceEscapeda trickysituationwith styleTookinitiativewithoutbeing askedTrained orcoached ateammateWentabove andbeyond fora guestHandledmultipletasks atonceAssisted witha travel-related issueHelped aguest withluggage orcheck-inSolved aproblemcreativelyHelped aguest withdirectionsSmiledthrough atoughmomentHelped ateammatewith aguest issueGave ashout-outto acoworkerCompleteda “TopSecret”taskCracked acode orsolved amysteryGot positivefeedbackfrom asupervisorStayedcalmunderpressureFollowedup with aguestOperatedundercover(helpedquietly behindthe scenes) Handled acomplaintwith graceMadesomeone’sdayUsed a “spyskill” (e.g.,observation,quickthinking)Spoke witha guest fromanothercountryDeliveredexceptionalserviceexperienceGreeted aguest witha warmwelcomeHelped aguest plantheir dayShared ahelpful tipor trickRecommendeda localattraction orrestaurantReceived acomplimentfrom aguestProvided apersonalizedexperienceEscapeda trickysituationwith styleTookinitiativewithoutbeing askedTrained orcoached ateammateWentabove andbeyond fora guest

Customer Service Week: Mission Possible - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Handled multiple tasks at once
  2. Assisted with a travel-related issue
  3. Helped a guest with luggage or check-in
  4. Solved a problem creatively
  5. Helped a guest with directions
  6. Smiled through a tough moment
  7. Helped a teammate with a guest issue
  8. Gave a shout-out to a coworker
  9. Completed a “Top Secret” task
  10. Cracked a code or solved a mystery
  11. Got positive feedback from a supervisor
  12. Stayed calm under pressure
  13. Followed up with a guest
  14. Operated undercover (helped quietly behind the scenes)
  15. Handled a complaint with grace
  16. Made someone’s day
  17. Used a “spy skill” (e.g., observation, quick thinking)
  18. Spoke with a guest from another country
  19. Delivered exceptional service experience
  20. Greeted a guest with a warm welcome
  21. Helped a guest plan their day
  22. Shared a helpful tip or trick
  23. Recommended a local attraction or restaurant
  24. Received a compliment from a guest
  25. Provided a personalized experience
  26. Escaped a tricky situation with style
  27. Took initiative without being asked
  28. Trained or coached a teammate
  29. Went above and beyond for a guest