Madesomeone’sdaySpoke witha guest fromanothercountryEscapeda trickysituationwith styleSolved aproblemcreativelyHelped ateammatewith aguest issueGot positivefeedbackfrom asupervisorStayedcalmunderpressureCracked acode orsolved amysteryShared ahelpful tipor trickHelped aguest withluggage orcheck-inDeliveredexceptionalserviceexperienceTookinitiativewithoutbeing askedHandledmultipletasks atonceRecommendeda localattraction orrestaurantOperatedundercover(helpedquietly behindthe scenes) Wentabove andbeyond fora guestHelped aguest plantheir dayHelped aguest withdirectionsGave ashout-outto acoworkerUsed a “spyskill” (e.g.,observation,quickthinking)Handled acomplaintwith graceCompleteda “TopSecret”taskGreeted aguest witha warmwelcomeAssisted witha travel-related issueReceived acomplimentfrom aguestSmiledthrough atoughmomentProvided apersonalizedexperienceFollowedup with aguestTrained orcoached ateammateMadesomeone’sdaySpoke witha guest fromanothercountryEscapeda trickysituationwith styleSolved aproblemcreativelyHelped ateammatewith aguest issueGot positivefeedbackfrom asupervisorStayedcalmunderpressureCracked acode orsolved amysteryShared ahelpful tipor trickHelped aguest withluggage orcheck-inDeliveredexceptionalserviceexperienceTookinitiativewithoutbeing askedHandledmultipletasks atonceRecommendeda localattraction orrestaurantOperatedundercover(helpedquietly behindthe scenes) Wentabove andbeyond fora guestHelped aguest plantheir dayHelped aguest withdirectionsGave ashout-outto acoworkerUsed a “spyskill” (e.g.,observation,quickthinking)Handled acomplaintwith graceCompleteda “TopSecret”taskGreeted aguest witha warmwelcomeAssisted witha travel-related issueReceived acomplimentfrom aguestSmiledthrough atoughmomentProvided apersonalizedexperienceFollowedup with aguestTrained orcoached ateammate

Customer Service Week: Mission Possible - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Made someone’s day
  2. Spoke with a guest from another country
  3. Escaped a tricky situation with style
  4. Solved a problem creatively
  5. Helped a teammate with a guest issue
  6. Got positive feedback from a supervisor
  7. Stayed calm under pressure
  8. Cracked a code or solved a mystery
  9. Shared a helpful tip or trick
  10. Helped a guest with luggage or check-in
  11. Delivered exceptional service experience
  12. Took initiative without being asked
  13. Handled multiple tasks at once
  14. Recommended a local attraction or restaurant
  15. Operated undercover (helped quietly behind the scenes)
  16. Went above and beyond for a guest
  17. Helped a guest plan their day
  18. Helped a guest with directions
  19. Gave a shout-out to a coworker
  20. Used a “spy skill” (e.g., observation, quick thinking)
  21. Handled a complaint with grace
  22. Completed a “Top Secret” task
  23. Greeted a guest with a warm welcome
  24. Assisted with a travel-related issue
  25. Received a compliment from a guest
  26. Smiled through a tough moment
  27. Provided a personalized experience
  28. Followed up with a guest
  29. Trained or coached a teammate