(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer asks for manager
Customer had something unplugged
Customer walks in office with support issues
Customer cusses
Convince customer to swap to bank account
Someone outside of support DMs you (unprovoked)
Convince customer to use portal
Successful Retention
Customer wants credit
Abandonment rate under 10% for the day
25 calls in one day (in or out)
Distributed customer portal ticket has spelling error
Customer raises voice
Install fell down
Outage
Upgrade a plan
Set up customer router (in office)
You have to reach out to dispatch (for scheduling)
