(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Upgrade a plan
Customer wants credit
Customer had something unplugged
Set up customer router (in office)
Customer cusses
Someone outside of support DMs you (unprovoked)
Service call scheduled over 3 business days out
Authenticate router
Call with no issue
Convince customer to swap to bank account
Abandonment rate under 10% for the day
You have to reach out to dispatch (for scheduling)
Customer asks for manager
Outage
Convince customer to use portal
Successful Retention
Distributed customer portal ticket has spelling error
