OutageCustomerhadsomethingunpluggedInstallfelldown25 calls inone day(in or out)Customerasks formanagerCustomerwalks inoffice withsupportissuesCustomerwantscreditAbandonmentrate under10% for thedaySuccessfulRetentionUpgradea planConvincecustomer toswap tobankaccountGetequipmentfromWarehouseSet upcustomerrouter (inoffice)Transfercustomerto sales orbillingDistributedcustomerportal tickethas spellingerrorCustomercussesTowerticketcreatedService callscheduledover 3businessdays outAuthenticaterouterCallwith noissueCustomerraisesvoiceConvincecustomerto useportalYou have toreach out todispatch (forscheduling)Someoneoutside ofsupport DMsyou(unprovoked)OutageCustomerhadsomethingunpluggedInstallfelldown25 calls inone day(in or out)Customerasks formanagerCustomerwalks inoffice withsupportissuesCustomerwantscreditAbandonmentrate under10% for thedaySuccessfulRetentionUpgradea planConvincecustomer toswap tobankaccountGetequipmentfromWarehouseSet upcustomerrouter (inoffice)Transfercustomerto sales orbillingDistributedcustomerportal tickethas spellingerrorCustomercussesTowerticketcreatedService callscheduledover 3businessdays outAuthenticaterouterCallwith noissueCustomerraisesvoiceConvincecustomerto useportalYou have toreach out todispatch (forscheduling)Someoneoutside ofsupport DMsyou(unprovoked)

Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Outage
  2. Customer had something unplugged
  3. Install fell down
  4. 25 calls in one day (in or out)
  5. Customer asks for manager
  6. Customer walks in office with support issues
  7. Customer wants credit
  8. Abandonment rate under 10% for the day
  9. Successful Retention
  10. Upgrade a plan
  11. Convince customer to swap to bank account
  12. Get equipment from Warehouse
  13. Set up customer router (in office)
  14. Transfer customer to sales or billing
  15. Distributed customer portal ticket has spelling error
  16. Customer cusses
  17. Tower ticket created
  18. Service call scheduled over 3 business days out
  19. Authenticate router
  20. Call with no issue
  21. Customer raises voice
  22. Convince customer to use portal
  23. You have to reach out to dispatch (for scheduling)
  24. Someone outside of support DMs you (unprovoked)