(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Upgrade a plan
Customer raises voice
Authenticate router
Successful Retention
Set up customer router (in office)
Customer had something unplugged
Outage
Convince customer to swap to bank account
Customer asks for manager
Abandonment rate under 10% for the day
Customer walks in office with support issues
Customer cusses
You have to reach out to dispatch (for scheduling)
Transfer customer to sales or billing
Install fell down
Call with no issue
Someone outside of support DMs you (unprovoked)
Customer wants credit
Tower ticket created
25 calls in one day (in or out)
Convince customer to use portal
Service call scheduled over 3 business days out
Distributed customer portal ticket has spelling error
