CustomercussesAuthenticaterouterCallwith noissueCustomerasks formanagerAbandonmentrate under10% for thedayInstallfelldownSet upcustomerrouter (inoffice)CustomerraisesvoiceCustomerwantscreditSomeoneoutside ofsupport DMsyou(unprovoked)SuccessfulRetentionCustomerwalks inoffice withsupportissuesDistributedcustomerportal tickethas spellingerrorGetequipmentfromWarehouseTowerticketcreatedService callscheduledover 3businessdays outTransfercustomerto sales orbillingYou have toreach out todispatch (forscheduling)Convincecustomerto useportalCustomerhadsomethingunplugged25 calls inone day(in or out)Convincecustomer toswap tobankaccountOutageUpgradea planCustomercussesAuthenticaterouterCallwith noissueCustomerasks formanagerAbandonmentrate under10% for thedayInstallfelldownSet upcustomerrouter (inoffice)CustomerraisesvoiceCustomerwantscreditSomeoneoutside ofsupport DMsyou(unprovoked)SuccessfulRetentionCustomerwalks inoffice withsupportissuesDistributedcustomerportal tickethas spellingerrorGetequipmentfromWarehouseTowerticketcreatedService callscheduledover 3businessdays outTransfercustomerto sales orbillingYou have toreach out todispatch (forscheduling)Convincecustomerto useportalCustomerhadsomethingunplugged25 calls inone day(in or out)Convincecustomer toswap tobankaccountOutageUpgradea plan

Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer cusses
  2. Authenticate router
  3. Call with no issue
  4. Customer asks for manager
  5. Abandonment rate under 10% for the day
  6. Install fell down
  7. Set up customer router (in office)
  8. Customer raises voice
  9. Customer wants credit
  10. Someone outside of support DMs you (unprovoked)
  11. Successful Retention
  12. Customer walks in office with support issues
  13. Distributed customer portal ticket has spelling error
  14. Get equipment from Warehouse
  15. Tower ticket created
  16. Service call scheduled over 3 business days out
  17. Transfer customer to sales or billing
  18. You have to reach out to dispatch (for scheduling)
  19. Convince customer to use portal
  20. Customer had something unplugged
  21. 25 calls in one day (in or out)
  22. Convince customer to swap to bank account
  23. Outage
  24. Upgrade a plan