Upgradea planService callscheduledover 3businessdays outSet upcustomerrouter (inoffice)Convincecustomer toswap tobankaccountGetequipmentfromWarehouseCustomerraisesvoiceCustomercussesCustomerwantscreditSomeoneoutside ofsupport DMsyou(unprovoked)Convincecustomerto useportalTransfercustomerto sales orbillingCallwith noissueSuccessfulRetentionYou have toreach out todispatch (forscheduling)Distributedcustomerportal tickethas spellingerrorAbandonmentrate under10% for theday25 calls inone day(in or out)AuthenticaterouterCustomerwalks inoffice withsupportissuesTowerticketcreatedInstallfelldownOutageCustomerasks formanagerCustomerhadsomethingunpluggedUpgradea planService callscheduledover 3businessdays outSet upcustomerrouter (inoffice)Convincecustomer toswap tobankaccountGetequipmentfromWarehouseCustomerraisesvoiceCustomercussesCustomerwantscreditSomeoneoutside ofsupport DMsyou(unprovoked)Convincecustomerto useportalTransfercustomerto sales orbillingCallwith noissueSuccessfulRetentionYou have toreach out todispatch (forscheduling)Distributedcustomerportal tickethas spellingerrorAbandonmentrate under10% for theday25 calls inone day(in or out)AuthenticaterouterCustomerwalks inoffice withsupportissuesTowerticketcreatedInstallfelldownOutageCustomerasks formanagerCustomerhadsomethingunplugged

Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Upgrade a plan
  2. Service call scheduled over 3 business days out
  3. Set up customer router (in office)
  4. Convince customer to swap to bank account
  5. Get equipment from Warehouse
  6. Customer raises voice
  7. Customer cusses
  8. Customer wants credit
  9. Someone outside of support DMs you (unprovoked)
  10. Convince customer to use portal
  11. Transfer customer to sales or billing
  12. Call with no issue
  13. Successful Retention
  14. You have to reach out to dispatch (for scheduling)
  15. Distributed customer portal ticket has spelling error
  16. Abandonment rate under 10% for the day
  17. 25 calls in one day (in or out)
  18. Authenticate router
  19. Customer walks in office with support issues
  20. Tower ticket created
  21. Install fell down
  22. Outage
  23. Customer asks for manager
  24. Customer had something unplugged