(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer had something unplugged
Customer cusses
Convince customer to use portal
Tower ticket created
Service call scheduled over 3 business days out
Someone outside of support DMs you (unprovoked)
Install fell down
You have to reach out to dispatch (for scheduling)
Convince customer to swap to bank account
Authenticate router
25 calls in one day (in or out)
Get equipment from Warehouse
Successful Retention
Customer walks in office with support issues
Call with no issue
Abandonment rate under 10% for the day
Set up customer router (in office)
Distributed customer portal ticket has spelling error
