This bingo card has a free space and 24 words: Tower ticket created, Install fell down, Customer cusses, Customer raises voice, Service call scheduled over 3 business days out, Distributed customer portal ticket has spelling error, Abandonment rate under 10% for the day, Someone outside of support DMs you (unprovoked), You have to reach out to dispatch (for scheduling), Call with no issue, Convince customer to swap to bank account, Customer had something unplugged, Customer wants credit, Outage, 25 calls in one day (in or out), Transfer customer to sales or billing, Customer asks for manager, Authenticate router, Upgrade a plan, Get equipment from Warehouse, Set up customer router (in office), Customer walks in office with support issues, Successful Retention and Convince customer to use portal.
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