Survey &ResolutionStatement- asin the QualityImage Providedto you.VCIUsed thecustomersname incall- 3 timesFree!ProperHoldProcedurePromoter"Have I resolvedyour issuestoday? Is thereanything else Ican help youwith?"Reassuredthe customer2 times intheinteractionGave ateammateashoutoutSecurePausePromoterPromoter"You mayreceive asurvey basedon the serviceI provided"Tookinterest inthebusiness"What madeyou becomeanaccountant?"MadeyourcustomersmileAcknowledgedthe impact theissue had oncustomerUsedEmpathySaid: "Iwill behappy tohelp"BrandedClosingStated thecustomersname 3timesVCIDid aLookback?(Recappedwhat you did onthe interaction)SecurePausePromoterBrandedOpening"Are youcalling aboutan issue youcalled onpreviously?"Paraphrasedthe issueback to thecustomer inown wordsMade aslack post orcomment tobeinteractive"Have I resolvedyour issuestoday? Is thereanything else Ican help youwith?"Survey &ResolutionStatement- asin the QualityImage Providedto you.VCIUsed thecustomersname incall- 3 timesFree!ProperHoldProcedurePromoter"Have I resolvedyour issuestoday? Is thereanything else Ican help youwith?"Reassuredthe customer2 times intheinteractionGave ateammateashoutoutSecurePausePromoterPromoter"You mayreceive asurvey basedon the serviceI provided"Tookinterest inthebusiness"What madeyou becomeanaccountant?"MadeyourcustomersmileAcknowledgedthe impact theissue had oncustomerUsedEmpathySaid: "Iwill behappy tohelp"BrandedClosingStated thecustomersname 3timesVCIDid aLookback?(Recappedwhat you did onthe interaction)SecurePausePromoterBrandedOpening"Are youcalling aboutan issue youcalled onpreviously?"Paraphrasedthe issueback to thecustomer inown wordsMade aslack post orcomment tobeinteractive"Have I resolvedyour issuestoday? Is thereanything else Ican help youwith?"

Team Kala Bingo Card - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Survey & Resolution Statement- as in the Quality Image Provided to you.
  2. VCI
  3. Used the customers name in call- 3 times
  4. Free!
  5. Proper Hold Procedure
  6. Promoter
  7. "Have I resolved your issues today? Is there anything else I can help you with?"
  8. Reassured the customer 2 times in the interaction
  9. Gave a teammate a shoutout
  10. Secure Pause
  11. Promoter
  12. Promoter
  13. "You may receive a survey based on the service I provided"
  14. Took interest in the business
  15. "What made you become an accountant?"
  16. Made your customer smile
  17. Acknowledged the impact the issue had on customer
  18. Used Empathy
  19. Said: "I will be happy to help"
  20. Branded Closing
  21. Stated the customers name 3 times
  22. VCI
  23. Did a Lookback? (Recapped what you did on the interaction)
  24. Secure Pause
  25. Promoter
  26. Branded Opening
  27. "Are you calling about an issue you called on previously?"
  28. Paraphrased the issue back to the customer in own words
  29. Made a slack post or comment to be interactive
  30. "Have I resolved your issues today? Is there anything else I can help you with?"