Tookinterest inthebusinessSurvey &ResolutionStatement- asin the QualityImage Providedto you.Stated thecustomersname 3timesReassuredthe customer2 times intheinteractionPromoterGave ateammateashoutout"Have I resolvedyour issuestoday? Is thereanything else Ican help youwith?"UsedEmpathyFree!VCIUsed thecustomersname incall- 3 timesBrandedClosing"You mayreceive asurvey basedon the serviceI provided"PromoterBrandedOpeningMadeyourcustomersmile"Are youcalling aboutan issue youcalled onpreviously?"Said: "Iwill behappy tohelp""What madeyou becomeanaccountant?"SecurePauseSecurePausePromoterVCIDid aLookback?(Recappedwhat you did onthe interaction)Paraphrasedthe issueback to thecustomer inown wordsPromoterProperHoldProcedure"Have I resolvedyour issuestoday? Is thereanything else Ican help youwith?"Made aslack post orcomment tobeinteractiveAcknowledgedthe impact theissue had oncustomerTookinterest inthebusinessSurvey &ResolutionStatement- asin the QualityImage Providedto you.Stated thecustomersname 3timesReassuredthe customer2 times intheinteractionPromoterGave ateammateashoutout"Have I resolvedyour issuestoday? Is thereanything else Ican help youwith?"UsedEmpathyFree!VCIUsed thecustomersname incall- 3 timesBrandedClosing"You mayreceive asurvey basedon the serviceI provided"PromoterBrandedOpeningMadeyourcustomersmile"Are youcalling aboutan issue youcalled onpreviously?"Said: "Iwill behappy tohelp""What madeyou becomeanaccountant?"SecurePauseSecurePausePromoterVCIDid aLookback?(Recappedwhat you did onthe interaction)Paraphrasedthe issueback to thecustomer inown wordsPromoterProperHoldProcedure"Have I resolvedyour issuestoday? Is thereanything else Ican help youwith?"Made aslack post orcomment tobeinteractiveAcknowledgedthe impact theissue had oncustomer

Team Kala Bingo Card - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took interest in the business
  2. Survey & Resolution Statement- as in the Quality Image Provided to you.
  3. Stated the customers name 3 times
  4. Reassured the customer 2 times in the interaction
  5. Promoter
  6. Gave a teammate a shoutout
  7. "Have I resolved your issues today? Is there anything else I can help you with?"
  8. Used Empathy
  9. Free!
  10. VCI
  11. Used the customers name in call- 3 times
  12. Branded Closing
  13. "You may receive a survey based on the service I provided"
  14. Promoter
  15. Branded Opening
  16. Made your customer smile
  17. "Are you calling about an issue you called on previously?"
  18. Said: "I will be happy to help"
  19. "What made you become an accountant?"
  20. Secure Pause
  21. Secure Pause
  22. Promoter
  23. VCI
  24. Did a Lookback? (Recapped what you did on the interaction)
  25. Paraphrased the issue back to the customer in own words
  26. Promoter
  27. Proper Hold Procedure
  28. "Have I resolved your issues today? Is there anything else I can help you with?"
  29. Made a slack post or comment to be interactive
  30. Acknowledged the impact the issue had on customer