"What madeyou becomeanaccountant?""Have I resolvedyour issuestoday? Is thereanything else Ican help youwith?"PromoterVCI"Have I resolvedyour issuestoday? Is thereanything else Ican help youwith?"Paraphrasedthe issueback to thecustomer inown wordsProperHoldProcedureUsedEmpathy"You mayreceive asurvey basedon the serviceI provided"Gave ateammateashoutoutAcknowledgedthe impact theissue had oncustomerSecurePauseBrandedClosingSecurePauseReassuredthe customer2 times intheinteractionDid aLookback?(Recappedwhat you did onthe interaction)BrandedOpeningUsed thecustomersname incall- 3 timesSaid: "Iwill behappy tohelp"PromoterVCITookinterest inthebusinessMade aslack post orcomment tobeinteractiveMadeyourcustomersmilePromoterSurvey &ResolutionStatement- asin the QualityImage Providedto you.PromoterStated thecustomersname 3timesFree!"Are youcalling aboutan issue youcalled onpreviously?""What madeyou becomeanaccountant?""Have I resolvedyour issuestoday? Is thereanything else Ican help youwith?"PromoterVCI"Have I resolvedyour issuestoday? Is thereanything else Ican help youwith?"Paraphrasedthe issueback to thecustomer inown wordsProperHoldProcedureUsedEmpathy"You mayreceive asurvey basedon the serviceI provided"Gave ateammateashoutoutAcknowledgedthe impact theissue had oncustomerSecurePauseBrandedClosingSecurePauseReassuredthe customer2 times intheinteractionDid aLookback?(Recappedwhat you did onthe interaction)BrandedOpeningUsed thecustomersname incall- 3 timesSaid: "Iwill behappy tohelp"PromoterVCITookinterest inthebusinessMade aslack post orcomment tobeinteractiveMadeyourcustomersmilePromoterSurvey &ResolutionStatement- asin the QualityImage Providedto you.PromoterStated thecustomersname 3timesFree!"Are youcalling aboutan issue youcalled onpreviously?"

Team Kala Bingo Card - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "What made you become an accountant?"
  2. "Have I resolved your issues today? Is there anything else I can help you with?"
  3. Promoter
  4. VCI
  5. "Have I resolved your issues today? Is there anything else I can help you with?"
  6. Paraphrased the issue back to the customer in own words
  7. Proper Hold Procedure
  8. Used Empathy
  9. "You may receive a survey based on the service I provided"
  10. Gave a teammate a shoutout
  11. Acknowledged the impact the issue had on customer
  12. Secure Pause
  13. Branded Closing
  14. Secure Pause
  15. Reassured the customer 2 times in the interaction
  16. Did a Lookback? (Recapped what you did on the interaction)
  17. Branded Opening
  18. Used the customers name in call- 3 times
  19. Said: "I will be happy to help"
  20. Promoter
  21. VCI
  22. Took interest in the business
  23. Made a slack post or comment to be interactive
  24. Made your customer smile
  25. Promoter
  26. Survey & Resolution Statement- as in the Quality Image Provided to you.
  27. Promoter
  28. Stated the customers name 3 times
  29. Free!
  30. "Are you calling about an issue you called on previously?"