(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Paraphrased the issue back to the customer in own words
Secure Pause
Branded Closing
VCI
Said: "I will be happy to help"
Used Empathy
Made a slack post or comment to be interactive
Survey & Resolution Statement- as in the Quality Image Provided to you.
"Have I resolved your issues today? Is there anything else I can help you with?"
Promoter
Proper Hold Procedure
Did a Lookback? (Recapped what you did on the interaction)
Stated the customers name 3 times
Gave a teammate a shoutout
Promoter
"What made you become an accountant?"
Made your customer smile
VCI
Reassured the customer 2 times in the interaction
Used the customers name in call- 3 times
Secure Pause
Branded Opening
"Are you calling about an issue you called on previously?"
"Have I resolved your issues today? Is there anything else I can help you with?"
Promoter
"You may receive a survey based on the service I provided"
