Reassuredthe customer2 times intheinteractionBrandedOpeningPromoterUsedEmpathyProperHoldProcedurePromoterSecurePauseGave ateammateashoutoutVCIParaphrasedthe issueback to thecustomer inown wordsVCIPromoterTookinterest inthebusinessFree!"Are youcalling aboutan issue youcalled onpreviously?""Have I resolvedyour issuestoday? Is thereanything else Ican help youwith?"MadeyourcustomersmileSurvey &ResolutionStatement- asin the QualityImage Providedto you."You mayreceive asurvey basedon the serviceI provided"Used thecustomersname incall- 3 timesSaid: "Iwill behappy tohelp"BrandedClosingSecurePauseDid aLookback?(Recappedwhat you did onthe interaction)Stated thecustomersname 3timesPromoterMade aslack post orcomment tobeinteractiveAcknowledgedthe impact theissue had oncustomer"Have I resolvedyour issuestoday? Is thereanything else Ican help youwith?""What madeyou becomeanaccountant?"Reassuredthe customer2 times intheinteractionBrandedOpeningPromoterUsedEmpathyProperHoldProcedurePromoterSecurePauseGave ateammateashoutoutVCIParaphrasedthe issueback to thecustomer inown wordsVCIPromoterTookinterest inthebusinessFree!"Are youcalling aboutan issue youcalled onpreviously?""Have I resolvedyour issuestoday? Is thereanything else Ican help youwith?"MadeyourcustomersmileSurvey &ResolutionStatement- asin the QualityImage Providedto you."You mayreceive asurvey basedon the serviceI provided"Used thecustomersname incall- 3 timesSaid: "Iwill behappy tohelp"BrandedClosingSecurePauseDid aLookback?(Recappedwhat you did onthe interaction)Stated thecustomersname 3timesPromoterMade aslack post orcomment tobeinteractiveAcknowledgedthe impact theissue had oncustomer"Have I resolvedyour issuestoday? Is thereanything else Ican help youwith?""What madeyou becomeanaccountant?"

Team Kala Bingo Card - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
  1. Reassured the customer 2 times in the interaction
  2. Branded Opening
  3. Promoter
  4. Used Empathy
  5. Proper Hold Procedure
  6. Promoter
  7. Secure Pause
  8. Gave a teammate a shoutout
  9. VCI
  10. Paraphrased the issue back to the customer in own words
  11. VCI
  12. Promoter
  13. Took interest in the business
  14. Free!
  15. "Are you calling about an issue you called on previously?"
  16. "Have I resolved your issues today? Is there anything else I can help you with?"
  17. Made your customer smile
  18. Survey & Resolution Statement- as in the Quality Image Provided to you.
  19. "You may receive a survey based on the service I provided"
  20. Used the customers name in call- 3 times
  21. Said: "I will be happy to help"
  22. Branded Closing
  23. Secure Pause
  24. Did a Lookback? (Recapped what you did on the interaction)
  25. Stated the customers name 3 times
  26. Promoter
  27. Made a slack post or comment to be interactive
  28. Acknowledged the impact the issue had on customer
  29. "Have I resolved your issues today? Is there anything else I can help you with?"
  30. "What made you become an accountant?"