"You mayreceive asurvey basedon the serviceI provided"Said: "Iwill behappy tohelp"PromoterDid aLookback?(Recappedwhat you did onthe interaction)Reassuredthe customer2 times intheinteractionAcknowledgedthe impact theissue had oncustomer"Are youcalling aboutan issue youcalled onpreviously?""What madeyou becomeanaccountant?""Have I resolvedyour issuestoday? Is thereanything else Ican help youwith?"SecurePauseGave ateammateashoutoutSecurePausePromoterProperHoldProcedureMade aslack post orcomment tobeinteractiveVCIBrandedClosingStated thecustomersname 3timesVCI"Have I resolvedyour issuestoday? Is thereanything else Ican help youwith?"MadeyourcustomersmileUsed thecustomersname incall- 3 timesBrandedOpeningPromoterSurvey &ResolutionStatement- asin the QualityImage Providedto you.PromoterUsedEmpathyParaphrasedthe issueback to thecustomer inown wordsTookinterest inthebusinessFree!"You mayreceive asurvey basedon the serviceI provided"Said: "Iwill behappy tohelp"PromoterDid aLookback?(Recappedwhat you did onthe interaction)Reassuredthe customer2 times intheinteractionAcknowledgedthe impact theissue had oncustomer"Are youcalling aboutan issue youcalled onpreviously?""What madeyou becomeanaccountant?""Have I resolvedyour issuestoday? Is thereanything else Ican help youwith?"SecurePauseGave ateammateashoutoutSecurePausePromoterProperHoldProcedureMade aslack post orcomment tobeinteractiveVCIBrandedClosingStated thecustomersname 3timesVCI"Have I resolvedyour issuestoday? Is thereanything else Ican help youwith?"MadeyourcustomersmileUsed thecustomersname incall- 3 timesBrandedOpeningPromoterSurvey &ResolutionStatement- asin the QualityImage Providedto you.PromoterUsedEmpathyParaphrasedthe issueback to thecustomer inown wordsTookinterest inthebusinessFree!

Team Kala Bingo Card - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "You may receive a survey based on the service I provided"
  2. Said: "I will be happy to help"
  3. Promoter
  4. Did a Lookback? (Recapped what you did on the interaction)
  5. Reassured the customer 2 times in the interaction
  6. Acknowledged the impact the issue had on customer
  7. "Are you calling about an issue you called on previously?"
  8. "What made you become an accountant?"
  9. "Have I resolved your issues today? Is there anything else I can help you with?"
  10. Secure Pause
  11. Gave a teammate a shoutout
  12. Secure Pause
  13. Promoter
  14. Proper Hold Procedure
  15. Made a slack post or comment to be interactive
  16. VCI
  17. Branded Closing
  18. Stated the customers name 3 times
  19. VCI
  20. "Have I resolved your issues today? Is there anything else I can help you with?"
  21. Made your customer smile
  22. Used the customers name in call- 3 times
  23. Branded Opening
  24. Promoter
  25. Survey & Resolution Statement- as in the Quality Image Provided to you.
  26. Promoter
  27. Used Empathy
  28. Paraphrased the issue back to the customer in own words
  29. Took interest in the business
  30. Free!