Stated thecustomersname 3timesPromoterProperHoldProcedurePromoterFree!Made aslack post orcomment tobeinteractiveMadeyourcustomersmileVCIParaphrasedthe issueback to thecustomer inown words"Have I resolvedyour issuestoday? Is thereanything else Ican help youwith?"BrandedOpeningSaid: "Iwill behappy tohelp"Tookinterest inthebusiness"Are youcalling aboutan issue youcalled onpreviously?""What madeyou becomeanaccountant?"Survey &ResolutionStatement- asin the QualityImage Providedto you.Gave ateammateashoutout"Have I resolvedyour issuestoday? Is thereanything else Ican help youwith?"BrandedClosingUsed thecustomersname incall- 3 timesAcknowledgedthe impact theissue had oncustomer"You mayreceive asurvey basedon the serviceI provided"PromoterUsedEmpathySecurePausePromoterSecurePauseDid aLookback?(Recappedwhat you did onthe interaction)VCIReassuredthe customer2 times intheinteractionStated thecustomersname 3timesPromoterProperHoldProcedurePromoterFree!Made aslack post orcomment tobeinteractiveMadeyourcustomersmileVCIParaphrasedthe issueback to thecustomer inown words"Have I resolvedyour issuestoday? Is thereanything else Ican help youwith?"BrandedOpeningSaid: "Iwill behappy tohelp"Tookinterest inthebusiness"Are youcalling aboutan issue youcalled onpreviously?""What madeyou becomeanaccountant?"Survey &ResolutionStatement- asin the QualityImage Providedto you.Gave ateammateashoutout"Have I resolvedyour issuestoday? Is thereanything else Ican help youwith?"BrandedClosingUsed thecustomersname incall- 3 timesAcknowledgedthe impact theissue had oncustomer"You mayreceive asurvey basedon the serviceI provided"PromoterUsedEmpathySecurePausePromoterSecurePauseDid aLookback?(Recappedwhat you did onthe interaction)VCIReassuredthe customer2 times intheinteraction

Team Kala Bingo Card - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Stated the customers name 3 times
  2. Promoter
  3. Proper Hold Procedure
  4. Promoter
  5. Free!
  6. Made a slack post or comment to be interactive
  7. Made your customer smile
  8. VCI
  9. Paraphrased the issue back to the customer in own words
  10. "Have I resolved your issues today? Is there anything else I can help you with?"
  11. Branded Opening
  12. Said: "I will be happy to help"
  13. Took interest in the business
  14. "Are you calling about an issue you called on previously?"
  15. "What made you become an accountant?"
  16. Survey & Resolution Statement- as in the Quality Image Provided to you.
  17. Gave a teammate a shoutout
  18. "Have I resolved your issues today? Is there anything else I can help you with?"
  19. Branded Closing
  20. Used the customers name in call- 3 times
  21. Acknowledged the impact the issue had on customer
  22. "You may receive a survey based on the service I provided"
  23. Promoter
  24. Used Empathy
  25. Secure Pause
  26. Promoter
  27. Secure Pause
  28. Did a Lookback? (Recapped what you did on the interaction)
  29. VCI
  30. Reassured the customer 2 times in the interaction