(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
Paraphrased the issue back to the customer in own words
Free!
Reassured the customer 2 times in the interaction
Survey & Resolution Statement- as in the Quality Image Provided to you.
"Have I resolved your issues today? Is there anything else I can help you with?"
"What made you become an accountant?"
Said: "I will be happy to help"
Gave a teammate a shoutout
VCI
Promoter
Promoter
Secure Pause
Used Empathy
Branded Closing
Made your customer smile
Proper Hold Procedure
Made a slack post or comment to be interactive
Used the customers name in call- 3 times
Promoter
Acknowledged the impact the issue had on customer
"Are you calling about an issue you called on previously?"
Took interest in the business
Did a Lookback? (Recapped what you did on the interaction)
Secure Pause
"Have I resolved your issues today? Is there anything else I can help you with?"
Stated the customers name 3 times
"You may receive a survey based on the service I provided"
