SecurePausePromoterGave ateammateashoutout"What madeyou becomeanaccountant?"Tookinterest inthebusinessSurvey &ResolutionStatement- asin the QualityImage Providedto you.Said: "Iwill behappy tohelp""Have I resolvedyour issuestoday? Is thereanything else Ican help youwith?"BrandedClosingPromoterPromoterStated thecustomersname 3timesParaphrasedthe issueback to thecustomer inown wordsSecurePauseProperHoldProcedureUsed thecustomersname incall- 3 times"Are youcalling aboutan issue youcalled onpreviously?""Have I resolvedyour issuestoday? Is thereanything else Ican help youwith?"Free!VCIBrandedOpeningDid aLookback?(Recappedwhat you did onthe interaction)"You mayreceive asurvey basedon the serviceI provided"UsedEmpathyReassuredthe customer2 times intheinteractionMadeyourcustomersmilePromoterAcknowledgedthe impact theissue had oncustomerVCIMade aslack post orcomment tobeinteractiveSecurePausePromoterGave ateammateashoutout"What madeyou becomeanaccountant?"Tookinterest inthebusinessSurvey &ResolutionStatement- asin the QualityImage Providedto you.Said: "Iwill behappy tohelp""Have I resolvedyour issuestoday? Is thereanything else Ican help youwith?"BrandedClosingPromoterPromoterStated thecustomersname 3timesParaphrasedthe issueback to thecustomer inown wordsSecurePauseProperHoldProcedureUsed thecustomersname incall- 3 times"Are youcalling aboutan issue youcalled onpreviously?""Have I resolvedyour issuestoday? Is thereanything else Ican help youwith?"Free!VCIBrandedOpeningDid aLookback?(Recappedwhat you did onthe interaction)"You mayreceive asurvey basedon the serviceI provided"UsedEmpathyReassuredthe customer2 times intheinteractionMadeyourcustomersmilePromoterAcknowledgedthe impact theissue had oncustomerVCIMade aslack post orcomment tobeinteractive

Team Kala Bingo Card - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Secure Pause
  2. Promoter
  3. Gave a teammate a shoutout
  4. "What made you become an accountant?"
  5. Took interest in the business
  6. Survey & Resolution Statement- as in the Quality Image Provided to you.
  7. Said: "I will be happy to help"
  8. "Have I resolved your issues today? Is there anything else I can help you with?"
  9. Branded Closing
  10. Promoter
  11. Promoter
  12. Stated the customers name 3 times
  13. Paraphrased the issue back to the customer in own words
  14. Secure Pause
  15. Proper Hold Procedure
  16. Used the customers name in call- 3 times
  17. "Are you calling about an issue you called on previously?"
  18. "Have I resolved your issues today? Is there anything else I can help you with?"
  19. Free!
  20. VCI
  21. Branded Opening
  22. Did a Lookback? (Recapped what you did on the interaction)
  23. "You may receive a survey based on the service I provided"
  24. Used Empathy
  25. Reassured the customer 2 times in the interaction
  26. Made your customer smile
  27. Promoter
  28. Acknowledged the impact the issue had on customer
  29. VCI
  30. Made a slack post or comment to be interactive