(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Promoter
VCI
Branded Opening
Secure Pause
Paraphrased the issue back to the customer in own words
"What made you become an accountant?"
Promoter
"Are you calling about an issue you called on previously?"
"Have I resolved your issues today? Is there anything else I can help you with?"
Reassured the customer 2 times in the interaction
Proper Hold Procedure
Used the customers name in call- 3 times
Branded Closing
Promoter
Gave a teammate a shoutout
Promoter
"Have I resolved your issues today? Is there anything else I can help you with?"
Made your customer smile
Made a slack post or comment to be interactive
Acknowledged the impact the issue had on customer
VCI
Took interest in the business
Did a Lookback? (Recapped what you did on the interaction)
"You may receive a survey based on the service I provided"
Used Empathy
Survey & Resolution Statement- as in the Quality Image Provided to you.
