Tookinterest inthebusinessParaphrasedthe issueback to thecustomer inown wordsMadeyourcustomersmile"Are youcalling aboutan issue youcalled onpreviously?"BrandedOpening"You mayreceive asurvey basedon the serviceI provided"VCISecurePausePromoterUsed thecustomersname incall- 3 timesBrandedClosingDid aLookback?(Recappedwhat you did onthe interaction)"What madeyou becomeanaccountant?"Stated thecustomersname 3timesSecurePausePromoterPromoterProperHoldProcedure"Have I resolvedyour issuestoday? Is thereanything else Ican help youwith?"Made aslack post orcomment tobeinteractiveSurvey &ResolutionStatement- asin the QualityImage Providedto you."Have I resolvedyour issuestoday? Is thereanything else Ican help youwith?"Said: "Iwill behappy tohelp"Acknowledgedthe impact theissue had oncustomerVCIUsedEmpathyGave ateammateashoutoutPromoterFree!Reassuredthe customer2 times intheinteractionTookinterest inthebusinessParaphrasedthe issueback to thecustomer inown wordsMadeyourcustomersmile"Are youcalling aboutan issue youcalled onpreviously?"BrandedOpening"You mayreceive asurvey basedon the serviceI provided"VCISecurePausePromoterUsed thecustomersname incall- 3 timesBrandedClosingDid aLookback?(Recappedwhat you did onthe interaction)"What madeyou becomeanaccountant?"Stated thecustomersname 3timesSecurePausePromoterPromoterProperHoldProcedure"Have I resolvedyour issuestoday? Is thereanything else Ican help youwith?"Made aslack post orcomment tobeinteractiveSurvey &ResolutionStatement- asin the QualityImage Providedto you."Have I resolvedyour issuestoday? Is thereanything else Ican help youwith?"Said: "Iwill behappy tohelp"Acknowledgedthe impact theissue had oncustomerVCIUsedEmpathyGave ateammateashoutoutPromoterFree!Reassuredthe customer2 times intheinteraction

Team Kala Bingo Card - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took interest in the business
  2. Paraphrased the issue back to the customer in own words
  3. Made your customer smile
  4. "Are you calling about an issue you called on previously?"
  5. Branded Opening
  6. "You may receive a survey based on the service I provided"
  7. VCI
  8. Secure Pause
  9. Promoter
  10. Used the customers name in call- 3 times
  11. Branded Closing
  12. Did a Lookback? (Recapped what you did on the interaction)
  13. "What made you become an accountant?"
  14. Stated the customers name 3 times
  15. Secure Pause
  16. Promoter
  17. Promoter
  18. Proper Hold Procedure
  19. "Have I resolved your issues today? Is there anything else I can help you with?"
  20. Made a slack post or comment to be interactive
  21. Survey & Resolution Statement- as in the Quality Image Provided to you.
  22. "Have I resolved your issues today? Is there anything else I can help you with?"
  23. Said: "I will be happy to help"
  24. Acknowledged the impact the issue had on customer
  25. VCI
  26. Used Empathy
  27. Gave a teammate a shoutout
  28. Promoter
  29. Free!
  30. Reassured the customer 2 times in the interaction