"What madeyou becomeanaccountant?"Tookinterest inthebusinessPromoterReassuredthe customer2 times intheinteractionPromoterMadeyourcustomersmile"You mayreceive asurvey basedon the serviceI provided""Are youcalling aboutan issue youcalled onpreviously?"ProperHoldProcedureParaphrasedthe issueback to thecustomer inown wordsSurvey &ResolutionStatement- asin the QualityImage Providedto you.VCIStated thecustomersname 3timesSecurePauseDid aLookback?(Recappedwhat you did onthe interaction)Used thecustomersname incall- 3 timesGave ateammateashoutout"Have I resolvedyour issuestoday? Is thereanything else Ican help youwith?"BrandedOpeningPromoter"Have I resolvedyour issuestoday? Is thereanything else Ican help youwith?"BrandedClosingFree!UsedEmpathyMade aslack post orcomment tobeinteractiveSaid: "Iwill behappy tohelp"VCIAcknowledgedthe impact theissue had oncustomerPromoterSecurePause"What madeyou becomeanaccountant?"Tookinterest inthebusinessPromoterReassuredthe customer2 times intheinteractionPromoterMadeyourcustomersmile"You mayreceive asurvey basedon the serviceI provided""Are youcalling aboutan issue youcalled onpreviously?"ProperHoldProcedureParaphrasedthe issueback to thecustomer inown wordsSurvey &ResolutionStatement- asin the QualityImage Providedto you.VCIStated thecustomersname 3timesSecurePauseDid aLookback?(Recappedwhat you did onthe interaction)Used thecustomersname incall- 3 timesGave ateammateashoutout"Have I resolvedyour issuestoday? Is thereanything else Ican help youwith?"BrandedOpeningPromoter"Have I resolvedyour issuestoday? Is thereanything else Ican help youwith?"BrandedClosingFree!UsedEmpathyMade aslack post orcomment tobeinteractiveSaid: "Iwill behappy tohelp"VCIAcknowledgedthe impact theissue had oncustomerPromoterSecurePause

Team Kala Bingo Card - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "What made you become an accountant?"
  2. Took interest in the business
  3. Promoter
  4. Reassured the customer 2 times in the interaction
  5. Promoter
  6. Made your customer smile
  7. "You may receive a survey based on the service I provided"
  8. "Are you calling about an issue you called on previously?"
  9. Proper Hold Procedure
  10. Paraphrased the issue back to the customer in own words
  11. Survey & Resolution Statement- as in the Quality Image Provided to you.
  12. VCI
  13. Stated the customers name 3 times
  14. Secure Pause
  15. Did a Lookback? (Recapped what you did on the interaction)
  16. Used the customers name in call- 3 times
  17. Gave a teammate a shoutout
  18. "Have I resolved your issues today? Is there anything else I can help you with?"
  19. Branded Opening
  20. Promoter
  21. "Have I resolved your issues today? Is there anything else I can help you with?"
  22. Branded Closing
  23. Free!
  24. Used Empathy
  25. Made a slack post or comment to be interactive
  26. Said: "I will be happy to help"
  27. VCI
  28. Acknowledged the impact the issue had on customer
  29. Promoter
  30. Secure Pause