PromoterPromoterPromoterMadeyourcustomersmileMade aslack post orcomment tobeinteractiveGave ateammateashoutoutBrandedOpeningSecurePause"Have I resolvedyour issuestoday? Is thereanything else Ican help youwith?"VCISecurePauseFree!"You mayreceive asurvey basedon the serviceI provided"VCISaid: "Iwill behappy tohelp""Have I resolvedyour issuestoday? Is thereanything else Ican help youwith?""Are youcalling aboutan issue youcalled onpreviously?"ProperHoldProcedureSurvey &ResolutionStatement- asin the QualityImage Providedto you.Promoter"What madeyou becomeanaccountant?"Tookinterest inthebusinessDid aLookback?(Recappedwhat you did onthe interaction)Paraphrasedthe issueback to thecustomer inown wordsUsedEmpathyStated thecustomersname 3timesAcknowledgedthe impact theissue had oncustomerUsed thecustomersname incall- 3 timesReassuredthe customer2 times intheinteractionBrandedClosingPromoterPromoterPromoterMadeyourcustomersmileMade aslack post orcomment tobeinteractiveGave ateammateashoutoutBrandedOpeningSecurePause"Have I resolvedyour issuestoday? Is thereanything else Ican help youwith?"VCISecurePauseFree!"You mayreceive asurvey basedon the serviceI provided"VCISaid: "Iwill behappy tohelp""Have I resolvedyour issuestoday? Is thereanything else Ican help youwith?""Are youcalling aboutan issue youcalled onpreviously?"ProperHoldProcedureSurvey &ResolutionStatement- asin the QualityImage Providedto you.Promoter"What madeyou becomeanaccountant?"Tookinterest inthebusinessDid aLookback?(Recappedwhat you did onthe interaction)Paraphrasedthe issueback to thecustomer inown wordsUsedEmpathyStated thecustomersname 3timesAcknowledgedthe impact theissue had oncustomerUsed thecustomersname incall- 3 timesReassuredthe customer2 times intheinteractionBrandedClosing

Team Kala Bingo Card - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Promoter
  2. Promoter
  3. Promoter
  4. Made your customer smile
  5. Made a slack post or comment to be interactive
  6. Gave a teammate a shoutout
  7. Branded Opening
  8. Secure Pause
  9. "Have I resolved your issues today? Is there anything else I can help you with?"
  10. VCI
  11. Secure Pause
  12. Free!
  13. "You may receive a survey based on the service I provided"
  14. VCI
  15. Said: "I will be happy to help"
  16. "Have I resolved your issues today? Is there anything else I can help you with?"
  17. "Are you calling about an issue you called on previously?"
  18. Proper Hold Procedure
  19. Survey & Resolution Statement- as in the Quality Image Provided to you.
  20. Promoter
  21. "What made you become an accountant?"
  22. Took interest in the business
  23. Did a Lookback? (Recapped what you did on the interaction)
  24. Paraphrased the issue back to the customer in own words
  25. Used Empathy
  26. Stated the customers name 3 times
  27. Acknowledged the impact the issue had on customer
  28. Used the customers name in call- 3 times
  29. Reassured the customer 2 times in the interaction
  30. Branded Closing