Paraphrasedthe issueback to thecustomer inown wordsFree!"What madeyou becomeanaccountant?"Tookinterest inthebusinessDid aLookback?(Recappedwhat you did onthe interaction)VCIVCIPromoterSecurePauseUsed thecustomersname incall- 3 timesGave ateammateashoutoutPromoterPromoter"You mayreceive asurvey basedon the serviceI provided"Acknowledgedthe impact theissue had oncustomerMadeyourcustomersmileBrandedOpening"Have I resolvedyour issuestoday? Is thereanything else Ican help youwith?"ProperHoldProcedureUsedEmpathyPromoterReassuredthe customer2 times intheinteractionSaid: "Iwill behappy tohelp"Stated thecustomersname 3timesSurvey &ResolutionStatement- asin the QualityImage Providedto you.Made aslack post orcomment tobeinteractive"Have I resolvedyour issuestoday? Is thereanything else Ican help youwith?"BrandedClosing"Are youcalling aboutan issue youcalled onpreviously?"SecurePauseParaphrasedthe issueback to thecustomer inown wordsFree!"What madeyou becomeanaccountant?"Tookinterest inthebusinessDid aLookback?(Recappedwhat you did onthe interaction)VCIVCIPromoterSecurePauseUsed thecustomersname incall- 3 timesGave ateammateashoutoutPromoterPromoter"You mayreceive asurvey basedon the serviceI provided"Acknowledgedthe impact theissue had oncustomerMadeyourcustomersmileBrandedOpening"Have I resolvedyour issuestoday? Is thereanything else Ican help youwith?"ProperHoldProcedureUsedEmpathyPromoterReassuredthe customer2 times intheinteractionSaid: "Iwill behappy tohelp"Stated thecustomersname 3timesSurvey &ResolutionStatement- asin the QualityImage Providedto you.Made aslack post orcomment tobeinteractive"Have I resolvedyour issuestoday? Is thereanything else Ican help youwith?"BrandedClosing"Are youcalling aboutan issue youcalled onpreviously?"SecurePause

Team Kala Bingo Card - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Paraphrased the issue back to the customer in own words
  2. Free!
  3. "What made you become an accountant?"
  4. Took interest in the business
  5. Did a Lookback? (Recapped what you did on the interaction)
  6. VCI
  7. VCI
  8. Promoter
  9. Secure Pause
  10. Used the customers name in call- 3 times
  11. Gave a teammate a shoutout
  12. Promoter
  13. Promoter
  14. "You may receive a survey based on the service I provided"
  15. Acknowledged the impact the issue had on customer
  16. Made your customer smile
  17. Branded Opening
  18. "Have I resolved your issues today? Is there anything else I can help you with?"
  19. Proper Hold Procedure
  20. Used Empathy
  21. Promoter
  22. Reassured the customer 2 times in the interaction
  23. Said: "I will be happy to help"
  24. Stated the customers name 3 times
  25. Survey & Resolution Statement- as in the Quality Image Provided to you.
  26. Made a slack post or comment to be interactive
  27. "Have I resolved your issues today? Is there anything else I can help you with?"
  28. Branded Closing
  29. "Are you calling about an issue you called on previously?"
  30. Secure Pause