This bingo card has 30 words: Promoter, Proper Hold Procedure, VCI, "You may receive a survey based on the service I provided", Promoter, Used Empathy, Gave a teammate a shoutout, Secure Pause, Branded Opening, "Have I resolved your issues today? Is there anything else I can help you with?", Reassured the customer 2 times in the interaction, Did a Lookback? (Recapped what you did on the interaction), Free!, Made your customer smile, Said: "I will be happy to help", "What made you become an accountant?", Branded Closing, "Are you calling about an issue you called on previously?", Paraphrased the issue back to the customer in own words, Made a slack post or comment to be interactive, VCI, Secure Pause, Promoter, Used the customers name in call- 3 times, Promoter, "Have I resolved your issues today? Is there anything else I can help you with?", Stated the customers name 3 times, Took interest in the business, Acknowledged the impact the issue had on customer and Survey & Resolution Statement- as in the Quality Image Provided to you..
⚠ This card has duplicate items: Promoter (4), VCI (2), Secure Pause (2), "Have I resolved your issues today? Is there anything else I can help you with?" (2)
LTSA Incentive! | Team PencilSmith Bingo | LTSA Incentive! | Team Pencil-Smith | FIND A WAY TO SAY YES !
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