(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Interpreter Call
Spoke with same patient twice in one day
"Why can't you transfer me to my doctor/therapist?"
Agent is praised for excellent service!
One phone number pulls up 5+ patient charts
Patient lists off all verification demos without having to ask
Dr. [insert name] is my friend and they told me to call in and get scheduled.
Refusal to verify demographics
Patient eating on the phone
Finesse crashes
"I don't know my provider's name, aren't you in my chart?"
Executive Health department calls
Patient's permanent address is outside of Ohio
Patient wants to schedule for Ohio Health, Mt. Camel or Nationwide Children's
Older lady calls you dear/sweetheart
Patient needs their medical records
Transferred to a department within Pod6
Patient has no clue why they were referred
"You don't have anything sooner?"
Replies "the winning lotto numbers" to "Is there anything else I can help with?"
"You called me!" in response to "Can I have your name and DOB?"
Patient is lost & needs directions
Midday soap opras playing very loudly in the background.
Dogs barking in the background of the call
Had to transfer to another department after noon
Had to transfer to another department before noon
"I'm calling to let you know I will be late to my appointment"
