(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
Finesse crashes
Asks for fax number
Dogs barking in the background of the call
Spoke with same patient twice in one day
"Why can't you transfer me to my doctor/therapist?"
"I'm calling to let you know I will be late to my appointment"
"I don't know my provider's name, aren't you in my chart?"
Had to transfer to another department after noon
Midday soap opras playing very loudly in the background.
Patient lists off all verification demos without having to ask
Patient eating on the phone
Agent is praised for excellent service!
"You called me!" in response to "Can I have your name and DOB?"
One phone number pulls up 5+ patient charts
Patient is lost & needs directions
Executive Health department calls
"You don't have anything sooner?"
Patient has no clue why they were referred
Dr. [insert name] is my friend and they told me to call in and get scheduled.
Had to transfer to another department before noon
Replies "the winning lotto numbers" to "Is there anything else I can help with?"
Interpreter Call
Refusal to verify demographics
Transferred to a department within Pod6
Patient's permanent address is outside of Ohio
Patient wants to schedule for Ohio Health, Mt. Camel or Nationwide Children's
