(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Why can't you transfer me to my doctor/therapist?"
Patient wants to schedule for Ohio Health, Mt. Camel or Nationwide Children's
Patient eating on the phone
Finesse crashes
Transferred to a department within Pod6
Dr. [insert name] is my friend and they told me to call in and get scheduled.
Patient is lost & needs directions
"You're breaking up" or "You sound underwater"
Spoke with same patient twice in one day
Executive Health department calls
Had to transfer to another department before noon
Midday soap opras playing very loudly in the background.
Patient needs their medical records
Patient's permanent address is outside of Ohio
"I don't know my provider's name, aren't you in my chart?"
Asks for fax number
Dogs barking in the background of the call
"I'm calling to let you know I will be late to my appointment"
"You called me!" in response to "Can I have your name and DOB?"
Interpreter Call
Patient has no clue why they were referred
Had to transfer to another department after noon
Agent is praised for excellent service!
"You don't have anything sooner?"
Refusal to verify demographics
Older lady calls you dear/sweetheart
One phone number pulls up 5+ patient charts
Replies "the winning lotto numbers" to "Is there anything else I can help with?"
Patient lists off all verification demos without having to ask
