(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"You called me!" in response to "Can I have your name and DOB?"
Patient wants to schedule for Ohio Health, Mt. Camel or Nationwide Children's
"You don't have anything sooner?"
Dogs barking in the background of the call
Agent is praised for excellent service!
Patient is lost & needs directions
One phone number pulls up 5+ patient charts
Midday soap opras playing very loudly in the background.
Older lady calls you dear/sweetheart
Asks for fax number
"You're breaking up" or "You sound underwater"
Finesse crashes
Patient has no clue why they were referred
Dr. [insert name] is my friend and they told me to call in and get scheduled.
Executive Health department calls
Had to transfer to another department after noon
Patient needs their medical records
Refusal to verify demographics
Transferred to a department within Pod6
Interpreter Call
"I'm calling to let you know I will be late to my appointment"
Spoke with same patient twice in one day
Patient lists off all verification demos without having to ask
"Why can't you transfer me to my doctor/therapist?"
"I don't know my provider's name, aren't you in my chart?"
Replies "the winning lotto numbers" to "Is there anything else I can help with?"
