Patient lists offall verificationdemos withouthaving to askAgent ispraised forexcellentservice!Replies "thewinning lottonumbers" to "Isthere anythingelse I can helpwith?"Finessecrashes"You'rebreaking up"or "Yousoundunderwater"ExecutiveHealthdepartmentcallsInterpreterCallHad totransfer toanotherdepartmentbefore noonDr. [insertname] is myfriend and theytold me to callin and getscheduled.Patient hasno clue whythey werereferred"I don't knowmy provider'sname, aren'tyou in mychart?"Had totransfer toanotherdepartmentafter noon"Why can't youtransfer me to mydoctor/therapist?"Patientneeds theirmedicalrecordsPatient'spermanentaddress isoutside ofOhioPatient wantsto schedule forOhio Health,Mt. Camel orNationwideChildren'sOlder lady callsyoudear/sweetheartMidday soapoprasplaying veryloudly in thebackground.Asksfor faxnumber"You calledme!" inresponse to"Can I haveyour name andDOB?""You don'thaveanythingsooner?"One phonenumber pullsup 5+ patientcharts"I'm callingto let youknow I willbe late to myappointment"Refusal toverifydemographicsTransferredto adepartmentwithin Pod6Dogsbarking inthebackgroundof the callPatient islost &needsdirectionsSpoke withsamepatient twicein one dayPatienteating onthe phonePatient lists offall verificationdemos withouthaving to askAgent ispraised forexcellentservice!Replies "thewinning lottonumbers" to "Isthere anythingelse I can helpwith?"Finessecrashes"You'rebreaking up"or "Yousoundunderwater"ExecutiveHealthdepartmentcallsInterpreterCallHad totransfer toanotherdepartmentbefore noonDr. [insertname] is myfriend and theytold me to callin and getscheduled.Patient hasno clue whythey werereferred"I don't knowmy provider'sname, aren'tyou in mychart?"Had totransfer toanotherdepartmentafter noon"Why can't youtransfer me to mydoctor/therapist?"Patientneeds theirmedicalrecordsPatient'spermanentaddress isoutside ofOhioPatient wantsto schedule forOhio Health,Mt. Camel orNationwideChildren'sOlder lady callsyoudear/sweetheartMidday soapoprasplaying veryloudly in thebackground.Asksfor faxnumber"You calledme!" inresponse to"Can I haveyour name andDOB?""You don'thaveanythingsooner?"One phonenumber pullsup 5+ patientcharts"I'm callingto let youknow I willbe late to myappointment"Refusal toverifydemographicsTransferredto adepartmentwithin Pod6Dogsbarking inthebackgroundof the callPatient islost &needsdirectionsSpoke withsamepatient twicein one dayPatienteating onthe phone

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Patient lists off all verification demos without having to ask
  2. Agent is praised for excellent service!
  3. Replies "the winning lotto numbers" to "Is there anything else I can help with?"
  4. Finesse crashes
  5. "You're breaking up" or "You sound underwater"
  6. Executive Health department calls
  7. Interpreter Call
  8. Had to transfer to another department before noon
  9. Dr. [insert name] is my friend and they told me to call in and get scheduled.
  10. Patient has no clue why they were referred
  11. "I don't know my provider's name, aren't you in my chart?"
  12. Had to transfer to another department after noon
  13. "Why can't you transfer me to my doctor/therapist?"
  14. Patient needs their medical records
  15. Patient's permanent address is outside of Ohio
  16. Patient wants to schedule for Ohio Health, Mt. Camel or Nationwide Children's
  17. Older lady calls you dear/sweetheart
  18. Midday soap opras playing very loudly in the background.
  19. Asks for fax number
  20. "You called me!" in response to "Can I have your name and DOB?"
  21. "You don't have anything sooner?"
  22. One phone number pulls up 5+ patient charts
  23. "I'm calling to let you know I will be late to my appointment"
  24. Refusal to verify demographics
  25. Transferred to a department within Pod6
  26. Dogs barking in the background of the call
  27. Patient is lost & needs directions
  28. Spoke with same patient twice in one day
  29. Patient eating on the phone