(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Asks for fax number
Interpreter Call
Patient lists off all verification demos without having to ask
Dr. [insert name] is my friend and they told me to call in and get scheduled.
Replies "the winning lotto numbers" to "Is there anything else I can help with?"
"You're breaking up" or "You sound underwater"
Spoke with same patient twice in one day
"You called me!" in response to "Can I have your name and DOB?"
Finesse crashes
Refusal to verify demographics
Transferred to a department within Pod6
Patient is lost & needs directions
Executive Health department calls
"You don't have anything sooner?"
Dogs barking in the background of the call
Older lady calls you dear/sweetheart
Patient's permanent address is outside of Ohio
Patient eating on the phone
"Why can't you transfer me to my doctor/therapist?"
Agent is praised for excellent service!
Patient needs their medical records
"I'm calling to let you know I will be late to my appointment"
Patient has no clue why they were referred
One phone number pulls up 5+ patient charts
"I don't know my provider's name, aren't you in my chart?"
Patient wants to schedule for Ohio Health, Mt. Camel or Nationwide Children's
Had to transfer to another department after noon
Had to transfer to another department before noon
Midday soap opras playing very loudly in the background.
