(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"I'm calling to let you know I will be late to my appointment"
Patient is lost & needs directions
Patient lists off all verification demos without having to ask
Transferred to a department within Pod6
Patient needs their medical records
Had to transfer to another department after noon
"You don't have anything sooner?"
"I don't know my provider's name, aren't you in my chart?"
Spoke with same patient twice in one day
Finesse crashes
"You're breaking up" or "You sound underwater"
Patient's permanent address is outside of Ohio
Interpreter Call
Midday soap opras playing very loudly in the background.
Agent is praised for excellent service!
Executive Health department calls
Refusal to verify demographics
Patient eating on the phone
One phone number pulls up 5+ patient charts
Older lady calls you dear/sweetheart
Replies "the winning lotto numbers" to "Is there anything else I can help with?"
Patient wants to schedule for Ohio Health, Mt. Camel or Nationwide Children's
Dogs barking in the background of the call
Asks for fax number
Had to transfer to another department before noon
"Why can't you transfer me to my doctor/therapist?"
Dr. [insert name] is my friend and they told me to call in and get scheduled.
Patient has no clue why they were referred
"You called me!" in response to "Can I have your name and DOB?"
