(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Spoke with same patient twice in one day
"You called me!" in response to "Can I have your name and DOB?"
Patient needs their medical records
"You're breaking up" or "You sound underwater"
Older lady calls you dear/sweetheart
Patient wants to schedule for Ohio Health, Mt. Camel or Nationwide Children's
Had to transfer to another department before noon
Transferred to a department within Pod6
"I don't know my provider's name, aren't you in my chart?"
Refusal to verify demographics
Interpreter Call
Asks for fax number
"I'm calling to let you know I will be late to my appointment"
Had to transfer to another department after noon
Patient's permanent address is outside of Ohio
Finesse crashes
Agent is praised for excellent service!
Patient is lost & needs directions
Dogs barking in the background of the call
One phone number pulls up 5+ patient charts
"You don't have anything sooner?"
Replies "the winning lotto numbers" to "Is there anything else I can help with?"
Dr. [insert name] is my friend and they told me to call in and get scheduled.
"Why can't you transfer me to my doctor/therapist?"
Patient has no clue why they were referred
Midday soap opras playing very loudly in the background.
Executive Health department calls
Patient lists off all verification demos without having to ask
