(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Patient is lost & needs directions
Agent is praised for excellent service!
"You don't have anything sooner?"
Interpreter Call
Finesse crashes
One phone number pulls up 5+ patient charts
Patient needs their medical records
"I'm calling to let you know I will be late to my appointment"
Spoke with same patient twice in one day
"You're breaking up" or "You sound underwater"
Patient's permanent address is outside of Ohio
Patient lists off all verification demos without having to ask
Dr. [insert name] is my friend and they told me to call in and get scheduled.
Had to transfer to another department after noon
"Why can't you transfer me to my doctor/therapist?"
Patient eating on the phone
"You called me!" in response to "Can I have your name and DOB?"
Asks for fax number
Midday soap opras playing very loudly in the background.
Executive Health department calls
Refusal to verify demographics
Patient has no clue why they were referred
Patient wants to schedule for Ohio Health, Mt. Camel or Nationwide Children's
Had to transfer to another department before noon
Dogs barking in the background of the call
"I don't know my provider's name, aren't you in my chart?"
Older lady calls you dear/sweetheart
Replies "the winning lotto numbers" to "Is there anything else I can help with?"
