(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Refusal to verify demographics
Had to transfer to another department before noon
Finesse crashes
Had to transfer to another department after noon
"I'm calling to let you know I will be late to my appointment"
Interpreter Call
Patient has no clue why they were referred
"I don't know my provider's name, aren't you in my chart?"
Executive Health department calls
Transferred to a department within Pod6
Patient is lost & needs directions
Dr. [insert name] is my friend and they told me to call in and get scheduled.
Patient wants to schedule for Ohio Health, Mt. Camel or Nationwide Children's
Patient lists off all verification demos without having to ask
Patient needs their medical records
"You're breaking up" or "You sound underwater"
Midday soap opras playing very loudly in the background.
Replies "the winning lotto numbers" to "Is there anything else I can help with?"
Spoke with same patient twice in one day
Dogs barking in the background of the call
Patient's permanent address is outside of Ohio
"You called me!" in response to "Can I have your name and DOB?"
Patient eating on the phone
Agent is praised for excellent service!
One phone number pulls up 5+ patient charts
Asks for fax number
"You don't have anything sooner?"
"Why can't you transfer me to my doctor/therapist?"
