(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer rescheduling appt
Caller Hang Up
Schedule HVAC Sales
Schedule HVAC tune up
Schedule an install with dates from dispatch
Talk to someone with same name as dispatcher
Say “But wait there’s more” to a customer
Schedule HVAC service call
Returning call to Escalation Team
Schedule any electrical appt
Be placed on hold by a customer
Ask a customer about their pet
Take transfer from another CSR
Sell/Renew any membership
Talk to a customer with same name as a CSR
Robo Call
Say “Oh Goodness” to a customer
Transfer to another CSR
Schedule a plumbing service or clogged drain
Returning call to dispatch
Solicitor call
Wrong number
Book a call for a system over 10 years
Schedule plumbing sales
Take a payment
Take a call from someone canceling their appt (save the call pick another spot for free)