This bingo card has a free space and 26 words: Returning call to Escalation Team, Take transfer from another CSR, Transfer to another CSR, Returning call to dispatch, Customer rescheduling appt, Say “Oh Goodness” to a customer, Talk to a customer with same name as a CSR, Robo Call, Caller Hang Up, Schedule any electrical appt, Book a call for a system over 10 years, Take a payment, Ask a customer about their pet, Take a call from someone canceling their appt (save the call pick another spot for free), Be placed on hold by a customer, Say “But wait there’s more” to a customer, Schedule a plumbing service or clogged drain, Schedule HVAC service call, Wrong number, Talk to someone with same name as dispatcher, Solicitor call, Schedule plumbing sales, Sell/Renew any membership, Schedule HVAC tune up, Schedule HVAC Sales and Schedule an install with dates from dispatch.
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