TPAResearcherCallCLA doesn'thaveaccess toemail usedER had toagree togeneralattestation toget claim infoER hasquestion onnotificationtheyreceivedCLA needsto reporthours for apreviousweekER needingto requestaccess toaccountSpecialHandlingCallComplaintabout oursystemSuccessfulupload ofSHCF/IDAFCLArequestingto updateend dateCLAcomplimentsFAMLI/StaffSE callerneeding helpreportingwagesCLAdoesn'tunderstandRFI askER needinghelp withwageuploadCallercouldn'thear youCLA withmultipleaccounts(un/verified)CLA hasnotreceivedReliaCardER thatcannotauthenticateDRCallCreatedERWaiverticketHad torestartComplaintwith IVR(getting alive rep.)EOOLGthat hasnot optedin yetCLA missedreportingleave hoursfrom 2+weeks agoCLAquestionson paymentamountCaller witha baby/dogin thebackgroundHelped callerfindinformationon ourwebsiteCLA needinghelpuploading toan RFIStaff filedclaim overphoneCheckedstatus onAPSCticketGetting arepeat callerthat you/theyrememberHad touse LLChange ofabsenceparametersEscalateda ticket toOPRCreatedERRefundTicketCLAquestion onpaymentprocessingEscalateda ticket totech opsCLAcannotloginCLA wentback towork earlyTPAResearcherCallCLA doesn'thaveaccess toemail usedER had toagree togeneralattestation toget claim infoER hasquestion onnotificationtheyreceivedCLA needsto reporthours for apreviousweekER needingto requestaccess toaccountSpecialHandlingCallComplaintabout oursystemSuccessfulupload ofSHCF/IDAFCLArequestingto updateend dateCLAcomplimentsFAMLI/StaffSE callerneeding helpreportingwagesCLAdoesn'tunderstandRFI askER needinghelp withwageuploadCallercouldn'thear youCLA withmultipleaccounts(un/verified)CLA hasnotreceivedReliaCardER thatcannotauthenticateDRCallCreatedERWaiverticketHad torestartComplaintwith IVR(getting alive rep.)EOOLGthat hasnot optedin yetCLA missedreportingleave hoursfrom 2+weeks agoCLAquestionson paymentamountCaller witha baby/dogin thebackgroundHelped callerfindinformationon ourwebsiteCLA needinghelpuploading toan RFIStaff filedclaim overphoneCheckedstatus onAPSCticketGetting arepeat callerthat you/theyrememberHad touse LLChange ofabsenceparametersEscalateda ticket toOPRCreatedERRefundTicketCLAquestion onpaymentprocessingEscalateda ticket totech opsCLAcannotloginCLA wentback towork early

Nerd Herd Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. TPA Researcher Call
  2. CLA doesn't have access to email used
  3. ER had to agree to general attestation to get claim info
  4. ER has question on notification they received
  5. CLA needs to report hours for a previous week
  6. ER needing to request access to account
  7. Special Handling Call
  8. Complaint about our system
  9. Successful upload of SHCF/IDAF
  10. CLA requesting to update end date
  11. CLA compliments FAMLI/Staff
  12. SE caller needing help reporting wages
  13. CLA doesn't understand RFI ask
  14. ER needing help with wage upload
  15. Caller couldn't hear you
  16. CLA with multiple accounts (un/verified)
  17. CLA has not received ReliaCard
  18. ER that cannot authenticate
  19. DR Call
  20. Created ER Waiver ticket
  21. Had to restart
  22. Complaint with IVR (getting a live rep.)
  23. EOOLG that has not opted in yet
  24. CLA missed reporting leave hours from 2+ weeks ago
  25. CLA questions on payment amount
  26. Caller with a baby/dog in the background
  27. Helped caller find information on our website
  28. CLA needing help uploading to an RFI
  29. Staff filed claim over phone
  30. Checked status on APSC ticket
  31. Getting a repeat caller that you/they remember
  32. Had to use LL
  33. Change of absence parameters
  34. Escalated a ticket to OPR
  35. Created ER Refund Ticket
  36. CLA question on payment processing
  37. Escalated a ticket to tech ops
  38. CLA cannot login
  39. CLA went back to work early