ER thatcannotauthenticateComplaintwith IVR(getting alive rep.)SpecialHandlingCallER had toagree togeneralattestation toget claim infoGetting arepeat callerthat you/theyrememberComplaintabout oursystemCallercouldn'thear youDRCallCLA needsto reporthours for apreviousweekHelped callerfindinformationon ourwebsiteChange ofabsenceparametersHad torestartCreatedERWaiverticketCLAdoesn'tunderstandRFI askCreatedERRefundTicketER needinghelp withwageuploadCaller witha baby/dogin thebackgroundCLAcannotloginCLA withmultipleaccounts(un/verified)CLAquestion onpaymentprocessingCLA missedreportingleave hoursfrom 2+weeks agoCLA wentback towork earlyEscalateda ticket totech opsCLArequestingto updateend dateEOOLGthat hasnot optedin yetCLAquestionson paymentamountCLA hasnotreceivedReliaCardTPAResearcherCallER needingto requestaccess toaccountER hasquestion onnotificationtheyreceivedSE callerneeding helpreportingwagesSuccessfulupload ofSHCF/IDAFCLAcomplimentsFAMLI/StaffEscalateda ticket toOPRStaff filedclaim overphoneCLA needinghelpuploading toan RFICheckedstatus onAPSCticketCLA doesn'thaveaccess toemail usedHad touse LLER thatcannotauthenticateComplaintwith IVR(getting alive rep.)SpecialHandlingCallER had toagree togeneralattestation toget claim infoGetting arepeat callerthat you/theyrememberComplaintabout oursystemCallercouldn'thear youDRCallCLA needsto reporthours for apreviousweekHelped callerfindinformationon ourwebsiteChange ofabsenceparametersHad torestartCreatedERWaiverticketCLAdoesn'tunderstandRFI askCreatedERRefundTicketER needinghelp withwageuploadCaller witha baby/dogin thebackgroundCLAcannotloginCLA withmultipleaccounts(un/verified)CLAquestion onpaymentprocessingCLA missedreportingleave hoursfrom 2+weeks agoCLA wentback towork earlyEscalateda ticket totech opsCLArequestingto updateend dateEOOLGthat hasnot optedin yetCLAquestionson paymentamountCLA hasnotreceivedReliaCardTPAResearcherCallER needingto requestaccess toaccountER hasquestion onnotificationtheyreceivedSE callerneeding helpreportingwagesSuccessfulupload ofSHCF/IDAFCLAcomplimentsFAMLI/StaffEscalateda ticket toOPRStaff filedclaim overphoneCLA needinghelpuploading toan RFICheckedstatus onAPSCticketCLA doesn'thaveaccess toemail usedHad touse LL

Nerd Herd Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ER that cannot authenticate
  2. Complaint with IVR (getting a live rep.)
  3. Special Handling Call
  4. ER had to agree to general attestation to get claim info
  5. Getting a repeat caller that you/they remember
  6. Complaint about our system
  7. Caller couldn't hear you
  8. DR Call
  9. CLA needs to report hours for a previous week
  10. Helped caller find information on our website
  11. Change of absence parameters
  12. Had to restart
  13. Created ER Waiver ticket
  14. CLA doesn't understand RFI ask
  15. Created ER Refund Ticket
  16. ER needing help with wage upload
  17. Caller with a baby/dog in the background
  18. CLA cannot login
  19. CLA with multiple accounts (un/verified)
  20. CLA question on payment processing
  21. CLA missed reporting leave hours from 2+ weeks ago
  22. CLA went back to work early
  23. Escalated a ticket to tech ops
  24. CLA requesting to update end date
  25. EOOLG that has not opted in yet
  26. CLA questions on payment amount
  27. CLA has not received ReliaCard
  28. TPA Researcher Call
  29. ER needing to request access to account
  30. ER has question on notification they received
  31. SE caller needing help reporting wages
  32. Successful upload of SHCF/IDAF
  33. CLA compliments FAMLI/Staff
  34. Escalated a ticket to OPR
  35. Staff filed claim over phone
  36. CLA needing help uploading to an RFI
  37. Checked status on APSC ticket
  38. CLA doesn't have access to email used
  39. Had to use LL