Complaintabout oursystemCLAquestion onpaymentprocessingHelped callerfindinformationon ourwebsiteGetting arepeat callerthat you/theyrememberCLArequestingto updateend dateCallercouldn'thear youEOOLGthat hasnot optedin yetSE callerneeding helpreportingwagesER needingto requestaccess toaccountTPAResearcherCallER hasquestion onnotificationtheyreceivedCLA missedreportingleave hoursfrom 2+weeks agoCLAcomplimentsFAMLI/StaffER had toagree togeneralattestation toget claim infoDRCallER needinghelp withwageuploadSpecialHandlingCallCLA doesn'thaveaccess toemail usedCaller witha baby/dogin thebackgroundCLA hasnotreceivedReliaCardHad torestartCLAquestionson paymentamountChange ofabsenceparametersCLA wentback towork earlyER thatcannotauthenticateSuccessfulupload ofSHCF/IDAFHad touse LLCLAcannotloginEscalateda ticket toOPRCLA needinghelpuploading toan RFICreatedERRefundTicketEscalateda ticket totech opsStaff filedclaim overphoneCLAdoesn'tunderstandRFI askCheckedstatus onAPSCticketCreatedERWaiverticketCLA withmultipleaccounts(un/verified)CLA needsto reporthours for apreviousweekComplaintwith IVR(getting alive rep.)Complaintabout oursystemCLAquestion onpaymentprocessingHelped callerfindinformationon ourwebsiteGetting arepeat callerthat you/theyrememberCLArequestingto updateend dateCallercouldn'thear youEOOLGthat hasnot optedin yetSE callerneeding helpreportingwagesER needingto requestaccess toaccountTPAResearcherCallER hasquestion onnotificationtheyreceivedCLA missedreportingleave hoursfrom 2+weeks agoCLAcomplimentsFAMLI/StaffER had toagree togeneralattestation toget claim infoDRCallER needinghelp withwageuploadSpecialHandlingCallCLA doesn'thaveaccess toemail usedCaller witha baby/dogin thebackgroundCLA hasnotreceivedReliaCardHad torestartCLAquestionson paymentamountChange ofabsenceparametersCLA wentback towork earlyER thatcannotauthenticateSuccessfulupload ofSHCF/IDAFHad touse LLCLAcannotloginEscalateda ticket toOPRCLA needinghelpuploading toan RFICreatedERRefundTicketEscalateda ticket totech opsStaff filedclaim overphoneCLAdoesn'tunderstandRFI askCheckedstatus onAPSCticketCreatedERWaiverticketCLA withmultipleaccounts(un/verified)CLA needsto reporthours for apreviousweekComplaintwith IVR(getting alive rep.)

Nerd Herd Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complaint about our system
  2. CLA question on payment processing
  3. Helped caller find information on our website
  4. Getting a repeat caller that you/they remember
  5. CLA requesting to update end date
  6. Caller couldn't hear you
  7. EOOLG that has not opted in yet
  8. SE caller needing help reporting wages
  9. ER needing to request access to account
  10. TPA Researcher Call
  11. ER has question on notification they received
  12. CLA missed reporting leave hours from 2+ weeks ago
  13. CLA compliments FAMLI/Staff
  14. ER had to agree to general attestation to get claim info
  15. DR Call
  16. ER needing help with wage upload
  17. Special Handling Call
  18. CLA doesn't have access to email used
  19. Caller with a baby/dog in the background
  20. CLA has not received ReliaCard
  21. Had to restart
  22. CLA questions on payment amount
  23. Change of absence parameters
  24. CLA went back to work early
  25. ER that cannot authenticate
  26. Successful upload of SHCF/IDAF
  27. Had to use LL
  28. CLA cannot login
  29. Escalated a ticket to OPR
  30. CLA needing help uploading to an RFI
  31. Created ER Refund Ticket
  32. Escalated a ticket to tech ops
  33. Staff filed claim over phone
  34. CLA doesn't understand RFI ask
  35. Checked status on APSC ticket
  36. Created ER Waiver ticket
  37. CLA with multiple accounts (un/verified)
  38. CLA needs to report hours for a previous week
  39. Complaint with IVR (getting a live rep.)