This bingo card has a free space and 39 words: Special Handling Call, CLA questions on payment amount, CLA question on payment processing, ER that cannot authenticate, ER needing help with wage upload, CLA doesn't understand RFI ask, CLA compliments FAMLI/Staff, CLA cannot login, CLA doesn't have access to email used, ER has question on notification they received, Caller couldn't hear you, SE caller needing help reporting wages, CLA with multiple accounts (un/verified), Escalated a ticket to tech ops, Escalated a ticket to OPR, CLA needs to report hours for a previous week, CLA went back to work early, Had to restart, Helped caller find information on our website, CLA has not received ReliaCard, Created ER Refund Ticket, Checked status on APSC ticket, Created ER Waiver ticket, Complaint with IVR (getting a live rep.), Complaint about our system, CLA requesting to update end date, ER needing to request access to account, CLA needing help uploading to an RFI, Getting a repeat caller that you/they remember, Caller with a baby/dog in the background, EOOLG that has not opted in yet, Change of absence parameters, Had to use LL, Successful upload of SHCF/IDAF, Staff filed claim over phone, ER had to agree to general attestation to get claim info, CLA missed reporting leave hours from 2+ weeks ago, DR Call and TPA Researcher Call.
CC Admin Call BINGO | Call center Bingo | Call center Bingo | Work From Home Bingo (PBM Edition) | Life of a TPA Agent
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