Answereda call witha smile onmy faceHad astrangecallrequestUPDATEDA 555BADPHONE #Said"happy tohelp" to 5customersDealt withan iratecustomer"Is thereanything elseI can helpyou with" 10timesCustomergave me acomplimentAddressedmy leadshelped acustomerwith adifficultsituationHelped atechnicianprovided aresourceforcustomerComplimen-ted a fellowCSRHelpeda fellowCSRExplainedSb-1383Used acustomersname oncallLet supervisoror dispatchknow they areappreciated.Congratula-tedsomeoneCompleteda Roll offrequestI saidGoodMorningtodayStayedprofessionalfor entireshiftUp-soldacustomerMaintaineda goodvoice levelSaid goodafternoonto 10 callsrightsizedacustomerDEESCALATEDAN UPSETCUSTOMERTreated aCSR withrespectaddedrecyclingto anaccountParticipatedin a teambuildingexerciseAddresseda majorconcern w/customerAnswereda call witha smile onmy faceHad astrangecallrequestUPDATEDA 555BADPHONE #Said"happy tohelp" to 5customersDealt withan iratecustomer"Is thereanything elseI can helpyou with" 10timesCustomergave me acomplimentAddressedmy leadshelped acustomerwith adifficultsituationHelped atechnicianprovided aresourceforcustomerComplimen-ted a fellowCSRHelpeda fellowCSRExplainedSb-1383Used acustomersname oncallLet supervisoror dispatchknow they areappreciated.Congratula-tedsomeoneCompleteda Roll offrequestI saidGoodMorningtodayStayedprofessionalfor entireshiftUp-soldacustomerMaintaineda goodvoice levelSaid goodafternoonto 10 callsrightsizedacustomerDEESCALATEDAN UPSETCUSTOMERTreated aCSR withrespectaddedrecyclingto anaccountParticipatedin a teambuildingexerciseAddresseda majorconcern w/customer

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answered a call with a smile on my face
  2. Had a strange call request
  3. UPDATED A 555 BAD PHONE #
  4. Said "happy to help" to 5 customers
  5. Dealt with an irate customer
  6. "Is there anything else I can help you with" 10 times
  7. Customer gave me a compliment
  8. Addressed my leads
  9. helped a customer with a difficult situation
  10. Helped a technician
  11. provided a resource for customer
  12. Complimen-ted a fellow CSR
  13. Helped a fellow CSR
  14. Explained Sb-1383
  15. Used a customers name on call
  16. Let supervisor or dispatch know they are appreciated.
  17. Congratula-ted someone
  18. Completed a Roll off request
  19. I said Good Morning today
  20. Stayed professional for entire shift
  21. Up-sold a customer
  22. Maintained a good voice level
  23. Said good afternoon to 10 calls
  24. rightsized a customer
  25. DEESCALATED AN UPSET CUSTOMER
  26. Treated a CSR with respect
  27. added recycling to an account
  28. Participated in a team building exercise
  29. Addressed a major concern w/ customer