(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Complimen-ted a fellow CSR
Congratula-ted someone
Helped a fellow CSR
Participated in a team building exercise
Explained Sb-1383
Said "happy to help" to 5 customers
Completed a Roll off request
helped a customer with a difficult situation
Said good afternoon to 10 calls
Used a customers name on call
Answered a call with a smile on my face
"Is there anything else I can help you with" 10 times
DEESCALATED AN UPSET CUSTOMER
UPDATED A 555 BAD PHONE #
Maintained a good voice level
Treated a CSR with respect
Addressed my leads
Up-sold a customer
provided a resource for customer
rightsized a customer
I said Good Morning today
added recycling to an account
Had a strange call request
Helped a technician
Let supervisor or dispatch know they are appreciated.
