Maintained a good voice level Helped a technician Dealt with an irate customer Let supervisor or dispatch know they are appreciated. DEESCALATED AN UPSET CUSTOMER "Is there anything else I can help you with" 10 times helped a customer with a difficult situation Said "happy to help" to 5 customers Addressed my leads Said good afternoon to 10 calls Addressed a major concern w/ customer Participated in a team building exercise Up-sold a customer Used a customers name on call Helped a fellow CSR provided a resource for customer Stayed professional for entire shift Complimen- ted a fellow CSR I said Good Morning today Congratula- ted someone added recycling to an account Answered a call with a smile on my face UPDATED A 555 BAD PHONE # Explained Sb-1383 Completed a Roll off request Customer gave me a compliment Had a strange call request rightsized a customer Treated a CSR with respect Maintained a good voice level Helped a technician Dealt with an irate customer Let supervisor or dispatch know they are appreciated. DEESCALATED AN UPSET CUSTOMER "Is there anything else I can help you with" 10 times helped a customer with a difficult situation Said "happy to help" to 5 customers Addressed my leads Said good afternoon to 10 calls Addressed a major concern w/ customer Participated in a team building exercise Up-sold a customer Used a customers name on call Helped a fellow CSR provided a resource for customer Stayed professional for entire shift Complimen- ted a fellow CSR I said Good Morning today Congratula- ted someone added recycling to an account Answered a call with a smile on my face UPDATED A 555 BAD PHONE # Explained Sb-1383 Completed a Roll off request Customer gave me a compliment Had a strange call request rightsized a customer Treated a CSR with respect
(Print)
Maintained a good voice level
Helped a technician
Dealt with an irate customer
Let supervisor or dispatch know they are appreciated.
DEESCALATED AN UPSET CUSTOMER
"Is there anything else I can help you with" 10 times
helped a customer with a difficult situation
Said "happy to help" to 5 customers
Addressed my leads
Said good afternoon to 10 calls
Addressed a major concern w/ customer
Participated in a team building exercise
Up-sold a customer
Used a customers name on call
Helped a fellow CSR
provided a resource for customer
Stayed professional for entire shift
Complimen-ted a fellow CSR
I said Good Morning today
Congratula-ted someone
added recycling to an account
Answered a call with a smile on my face
UPDATED A 555 BAD PHONE #
Explained Sb-1383
Completed a Roll off request
Customer gave me a compliment
Had a strange call request
rightsized a customer
Treated a CSR with respect
