Complimen-ted a fellowCSRParticipatedin a teambuildingexerciseCongratula-tedsomeoneaddedrecyclingto anaccountCompleteda Roll offrequestprovided aresourceforcustomerhelped acustomerwith adifficultsituationMaintaineda goodvoice level"Is thereanything elseI can helpyou with" 10timesUsed acustomersname oncallUPDATEDA 555BADPHONE #ExplainedSb-1383Stayedprofessionalfor entireshiftAddresseda majorconcern w/customerLet supervisoror dispatchknow they areappreciated.DEESCALATEDAN UPSETCUSTOMERI saidGoodMorningtodayHad astrangecallrequestUp-soldacustomerCustomergave me acomplimentAddressedmy leadsHelped atechnicianTreated aCSR withrespectAnswereda call witha smile onmy faceHelpeda fellowCSRDealt withan iratecustomerSaid goodafternoonto 10 callsrightsizedacustomerSaid"happy tohelp" to 5customersComplimen-ted a fellowCSRParticipatedin a teambuildingexerciseCongratula-tedsomeoneaddedrecyclingto anaccountCompleteda Roll offrequestprovided aresourceforcustomerhelped acustomerwith adifficultsituationMaintaineda goodvoice level"Is thereanything elseI can helpyou with" 10timesUsed acustomersname oncallUPDATEDA 555BADPHONE #ExplainedSb-1383Stayedprofessionalfor entireshiftAddresseda majorconcern w/customerLet supervisoror dispatchknow they areappreciated.DEESCALATEDAN UPSETCUSTOMERI saidGoodMorningtodayHad astrangecallrequestUp-soldacustomerCustomergave me acomplimentAddressedmy leadsHelped atechnicianTreated aCSR withrespectAnswereda call witha smile onmy faceHelpeda fellowCSRDealt withan iratecustomerSaid goodafternoonto 10 callsrightsizedacustomerSaid"happy tohelp" to 5customers

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complimen-ted a fellow CSR
  2. Participated in a team building exercise
  3. Congratula-ted someone
  4. added recycling to an account
  5. Completed a Roll off request
  6. provided a resource for customer
  7. helped a customer with a difficult situation
  8. Maintained a good voice level
  9. "Is there anything else I can help you with" 10 times
  10. Used a customers name on call
  11. UPDATED A 555 BAD PHONE #
  12. Explained Sb-1383
  13. Stayed professional for entire shift
  14. Addressed a major concern w/ customer
  15. Let supervisor or dispatch know they are appreciated.
  16. DEESCALATED AN UPSET CUSTOMER
  17. I said Good Morning today
  18. Had a strange call request
  19. Up-sold a customer
  20. Customer gave me a compliment
  21. Addressed my leads
  22. Helped a technician
  23. Treated a CSR with respect
  24. Answered a call with a smile on my face
  25. Helped a fellow CSR
  26. Dealt with an irate customer
  27. Said good afternoon to 10 calls
  28. rightsized a customer
  29. Said "happy to help" to 5 customers