Had astrangecallrequestUp-soldacustomerSaid goodafternoonto 10 callsHelpeda fellowCSRAnswereda call witha smile onmy faceCongratula-tedsomeoneI saidGoodMorningtodayHelped atechnicianCompleteda Roll offrequestrightsizedacustomerAddressedmy leadsDealt withan iratecustomerCustomergave me acomplimentLet supervisoror dispatchknow they areappreciated."Is thereanything elseI can helpyou with" 10timesprovided aresourceforcustomerAddresseda majorconcern w/customerUsed acustomersname oncallhelped acustomerwith adifficultsituationTreated aCSR withrespectDEESCALATEDAN UPSETCUSTOMERComplimen-ted a fellowCSRExplainedSb-1383addedrecyclingto anaccountUPDATEDA 555BADPHONE #Stayedprofessionalfor entireshiftMaintaineda goodvoice levelParticipatedin a teambuildingexerciseSaid"happy tohelp" to 5customersHad astrangecallrequestUp-soldacustomerSaid goodafternoonto 10 callsHelpeda fellowCSRAnswereda call witha smile onmy faceCongratula-tedsomeoneI saidGoodMorningtodayHelped atechnicianCompleteda Roll offrequestrightsizedacustomerAddressedmy leadsDealt withan iratecustomerCustomergave me acomplimentLet supervisoror dispatchknow they areappreciated."Is thereanything elseI can helpyou with" 10timesprovided aresourceforcustomerAddresseda majorconcern w/customerUsed acustomersname oncallhelped acustomerwith adifficultsituationTreated aCSR withrespectDEESCALATEDAN UPSETCUSTOMERComplimen-ted a fellowCSRExplainedSb-1383addedrecyclingto anaccountUPDATEDA 555BADPHONE #Stayedprofessionalfor entireshiftMaintaineda goodvoice levelParticipatedin a teambuildingexerciseSaid"happy tohelp" to 5customers

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Had a strange call request
  2. Up-sold a customer
  3. Said good afternoon to 10 calls
  4. Helped a fellow CSR
  5. Answered a call with a smile on my face
  6. Congratula-ted someone
  7. I said Good Morning today
  8. Helped a technician
  9. Completed a Roll off request
  10. rightsized a customer
  11. Addressed my leads
  12. Dealt with an irate customer
  13. Customer gave me a compliment
  14. Let supervisor or dispatch know they are appreciated.
  15. "Is there anything else I can help you with" 10 times
  16. provided a resource for customer
  17. Addressed a major concern w/ customer
  18. Used a customers name on call
  19. helped a customer with a difficult situation
  20. Treated a CSR with respect
  21. DEESCALATED AN UPSET CUSTOMER
  22. Complimen-ted a fellow CSR
  23. Explained Sb-1383
  24. added recycling to an account
  25. UPDATED A 555 BAD PHONE #
  26. Stayed professional for entire shift
  27. Maintained a good voice level
  28. Participated in a team building exercise
  29. Said "happy to help" to 5 customers