(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Addressed a major concern w/ customer
Maintained a good voice level
rightsized a customer
Dealt with an irate customer
I said Good Morning today
Had a strange call request
Addressed my leads
Congratula-ted someone
Helped a fellow CSR
helped a customer with a difficult situation
added recycling to an account
Let supervisor or dispatch know they are appreciated.
Participated in a team building exercise
Treated a CSR with respect
Stayed professional for entire shift
Said "happy to help" to 5 customers
provided a resource for customer
Answered a call with a smile on my face
DEESCALATED AN UPSET CUSTOMER
Used a customers name on call
Helped a technician
"Is there anything else I can help you with" 10 times
