Helpeda fellowCSRSaid"happy tohelp" to 5customersDealt withan iratecustomerrightsizedacustomerUPDATEDA 555BADPHONE #Congratula-tedsomeoneStayedprofessionalfor entireshiftComplimen-ted a fellowCSRI saidGoodMorningtodayExplainedSb-1383Addressedmy leads"Is thereanything elseI can helpyou with" 10timesMaintaineda goodvoice levelAddresseda majorconcern w/customerHad astrangecallrequestSaid goodafternoonto 10 callsDEESCALATEDAN UPSETCUSTOMERHelped atechnicianCustomergave me acomplimentaddedrecyclingto anaccountLet supervisoror dispatchknow they areappreciated.Answereda call witha smile onmy faceprovided aresourceforcustomerCompleteda Roll offrequestUsed acustomersname oncallhelped acustomerwith adifficultsituationUp-soldacustomerTreated aCSR withrespectParticipatedin a teambuildingexerciseHelpeda fellowCSRSaid"happy tohelp" to 5customersDealt withan iratecustomerrightsizedacustomerUPDATEDA 555BADPHONE #Congratula-tedsomeoneStayedprofessionalfor entireshiftComplimen-ted a fellowCSRI saidGoodMorningtodayExplainedSb-1383Addressedmy leads"Is thereanything elseI can helpyou with" 10timesMaintaineda goodvoice levelAddresseda majorconcern w/customerHad astrangecallrequestSaid goodafternoonto 10 callsDEESCALATEDAN UPSETCUSTOMERHelped atechnicianCustomergave me acomplimentaddedrecyclingto anaccountLet supervisoror dispatchknow they areappreciated.Answereda call witha smile onmy faceprovided aresourceforcustomerCompleteda Roll offrequestUsed acustomersname oncallhelped acustomerwith adifficultsituationUp-soldacustomerTreated aCSR withrespectParticipatedin a teambuildingexercise

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped a fellow CSR
  2. Said "happy to help" to 5 customers
  3. Dealt with an irate customer
  4. rightsized a customer
  5. UPDATED A 555 BAD PHONE #
  6. Congratula-ted someone
  7. Stayed professional for entire shift
  8. Complimen-ted a fellow CSR
  9. I said Good Morning today
  10. Explained Sb-1383
  11. Addressed my leads
  12. "Is there anything else I can help you with" 10 times
  13. Maintained a good voice level
  14. Addressed a major concern w/ customer
  15. Had a strange call request
  16. Said good afternoon to 10 calls
  17. DEESCALATED AN UPSET CUSTOMER
  18. Helped a technician
  19. Customer gave me a compliment
  20. added recycling to an account
  21. Let supervisor or dispatch know they are appreciated.
  22. Answered a call with a smile on my face
  23. provided a resource for customer
  24. Completed a Roll off request
  25. Used a customers name on call
  26. helped a customer with a difficult situation
  27. Up-sold a customer
  28. Treated a CSR with respect
  29. Participated in a team building exercise