(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Provide the customer their requested diamond imaging in chat that previously originated in Front.
"Hi, I'm interested in a custom setting" - Help customer find one in stock on site.
Negotiate with the customer successfully. (SH says we can offer an additional $200 off, start with $50, etc. and go from there).
Learn something new about diamonds or the site, and share with the team in Slack.
Successfully decline an "offer" from the customer by recommending they pay via wire for a 1.5% discount.
Send the review link to a happy customer in Intercom.
Give a fellow teammate a shoutout for a job well done in slack or intercom.
Sell a $100K+ diamond.
Suggest an eye clean SI1 or SI2 diamond
Find a customer an alt when the diamond they liked has been sold.
Send a customer a link to their cart at the end of the convo and offer to text them later in the week to follow up.
Need this diamond sooner- find a new set to help make the customer's timeline.
Help a customer exchange their diamond or setting when they chat in for a return.
Frustrated customer alert: you helped turn around their attitude and they left happy.
Successfully sell a care plan when one was not added and the customer added it because of you.
Asked proactive questions to find the perfect setting and diamond for a customer.
Successfully search Slack for a previous quote that can be used on your current customer request.
Help a customer purchase a diamond and setting that you personally recommended.
I'm a mother helping my son shop for his engagement ring! Try to get the son's info while helping her.
A customer is looking for "investment diamonds".
Discuss strong blue fluorescence in a higher color grade. Explain most diamonds are not negatively effected visually, but you can check with seller.
Help a customer find a similar diamond on our site if they chat in with one from JA, BN, etc.
Positive feedback given about you and/or the RC team in chat.
