"Hi, I'minterested in acustom setting"- Help customerfind one instock on site.Give a fellowteammate ashoutout for ajob well done inslack orintercom.Asked proactivequestions to findthe perfectsetting anddiamond for acustomer.Positivefeedback givenabout youand/or the RCteam in chat.Provide thecustomer theirrequesteddiamond imagingin chat thatpreviouslyoriginated in Front.A customeris looking for"investmentdiamonds".Successfullydecline an "offer"from the customerby recommendingthey pay via wirefor a 1.5%discount.Need thisdiamond sooner-find a new set tohelp make thecustomer'stimeline.Send a customer alink to their cart atthe end of theconvo and offer totext them later inthe week to followup.Send thereview link toa happycustomer inIntercom.Successfully sella care plan whenone was notadded and thecustomer addedit because of you.Learn somethingnew aboutdiamonds or thesite, and sharewith the team inSlack.I'm a motherhelping my sonshop for hisengagement ring!Try to get the son'sinfo while helpingher.Suggest aneye cleanSI1 or SI2diamondHelp a customerpurchase adiamond andsetting that youpersonallyrecommended.Sell a$100K+diamond.Help a customerfind a similardiamond on oursite if they chatin with one fromJA, BN, etc.Answer afellow GG'squestion inslack orchat.Successfullysearch Slack for aprevious quotethat can be usedon your currentcustomer request.Frustratedcustomer alert:you helped turnaround theirattitude andthey left happy.Negotiate with thecustomersuccessfully. (SHsays we can offer anadditional $200 off,start with $50, etc.and go from there).Help a customerexchange theirdiamond orsetting whenthey chat in for areturn.Find acustomer an altwhen thediamond theyliked has beensold.Discuss strong bluefluorescence in ahigher color grade.Explain mostdiamonds are notnegatively effectedvisually, but you cancheck with seller."Hi, I'minterested in acustom setting"- Help customerfind one instock on site.Give a fellowteammate ashoutout for ajob well done inslack orintercom.Asked proactivequestions to findthe perfectsetting anddiamond for acustomer.Positivefeedback givenabout youand/or the RCteam in chat.Provide thecustomer theirrequesteddiamond imagingin chat thatpreviouslyoriginated in Front.A customeris looking for"investmentdiamonds".Successfullydecline an "offer"from the customerby recommendingthey pay via wirefor a 1.5%discount.Need thisdiamond sooner-find a new set tohelp make thecustomer'stimeline.Send a customer alink to their cart atthe end of theconvo and offer totext them later inthe week to followup.Send thereview link toa happycustomer inIntercom.Successfully sella care plan whenone was notadded and thecustomer addedit because of you.Learn somethingnew aboutdiamonds or thesite, and sharewith the team inSlack.I'm a motherhelping my sonshop for hisengagement ring!Try to get the son'sinfo while helpingher.Suggest aneye cleanSI1 or SI2diamondHelp a customerpurchase adiamond andsetting that youpersonallyrecommended.Sell a$100K+diamond.Help a customerfind a similardiamond on oursite if they chatin with one fromJA, BN, etc.Answer afellow GG'squestion inslack orchat.Successfullysearch Slack for aprevious quotethat can be usedon your currentcustomer request.Frustratedcustomer alert:you helped turnaround theirattitude andthey left happy.Negotiate with thecustomersuccessfully. (SHsays we can offer anadditional $200 off,start with $50, etc.and go from there).Help a customerexchange theirdiamond orsetting whenthey chat in for areturn.Find acustomer an altwhen thediamond theyliked has beensold.Discuss strong bluefluorescence in ahigher color grade.Explain mostdiamonds are notnegatively effectedvisually, but you cancheck with seller.

Rare Carat Bingo - September Edition - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. "Hi, I'm interested in a custom setting" - Help customer find one in stock on site.
  2. Give a fellow teammate a shoutout for a job well done in slack or intercom.
  3. Asked proactive questions to find the perfect setting and diamond for a customer.
  4. Positive feedback given about you and/or the RC team in chat.
  5. Provide the customer their requested diamond imaging in chat that previously originated in Front.
  6. A customer is looking for "investment diamonds".
  7. Successfully decline an "offer" from the customer by recommending they pay via wire for a 1.5% discount.
  8. Need this diamond sooner- find a new set to help make the customer's timeline.
  9. Send a customer a link to their cart at the end of the convo and offer to text them later in the week to follow up.
  10. Send the review link to a happy customer in Intercom.
  11. Successfully sell a care plan when one was not added and the customer added it because of you.
  12. Learn something new about diamonds or the site, and share with the team in Slack.
  13. I'm a mother helping my son shop for his engagement ring! Try to get the son's info while helping her.
  14. Suggest an eye clean SI1 or SI2 diamond
  15. Help a customer purchase a diamond and setting that you personally recommended.
  16. Sell a $100K+ diamond.
  17. Help a customer find a similar diamond on our site if they chat in with one from JA, BN, etc.
  18. Answer a fellow GG's question in slack or chat.
  19. Successfully search Slack for a previous quote that can be used on your current customer request.
  20. Frustrated customer alert: you helped turn around their attitude and they left happy.
  21. Negotiate with the customer successfully. (SH says we can offer an additional $200 off, start with $50, etc. and go from there).
  22. Help a customer exchange their diamond or setting when they chat in for a return.
  23. Find a customer an alt when the diamond they liked has been sold.
  24. Discuss strong blue fluorescence in a higher color grade. Explain most diamonds are not negatively effected visually, but you can check with seller.