Provide thecustomer theirrequesteddiamond imagingin chat thatpreviouslyoriginated in Front.Successfullydecline an "offer"from the customerby recommendingthey pay via wirefor a 1.5%discount.Suggest aneye cleanSI1 or SI2diamondGive a fellowteammate ashoutout for ajob well done inslack orintercom.Asked proactivequestions to findthe perfectsetting anddiamond for acustomer.Learn somethingnew aboutdiamonds or thesite, and sharewith the team inSlack."Hi, I'minterested in acustom setting"- Help customerfind one instock on site.Help a customerpurchase adiamond andsetting that youpersonallyrecommended.Discuss strong bluefluorescence in ahigher color grade.Explain mostdiamonds are notnegatively effectedvisually, but you cancheck with seller.Frustratedcustomer alert:you helped turnaround theirattitude andthey left happy.Positivefeedback givenabout youand/or the RCteam in chat.Need thisdiamond sooner-find a new set tohelp make thecustomer'stimeline.I'm a motherhelping my sonshop for hisengagement ring!Try to get the son'sinfo while helpingher.Help a customerexchange theirdiamond orsetting whenthey chat in for areturn.A customeris looking for"investmentdiamonds".Find acustomer an altwhen thediamond theyliked has beensold.Successfullysearch Slack for aprevious quotethat can be usedon your currentcustomer request.Sell a$100K+diamond.Answer afellow GG'squestion inslack orchat.Help a customerfind a similardiamond on oursite if they chatin with one fromJA, BN, etc.Send a customer alink to their cart atthe end of theconvo and offer totext them later inthe week to followup.Successfully sella care plan whenone was notadded and thecustomer addedit because of you.Negotiate with thecustomersuccessfully. (SHsays we can offer anadditional $200 off,start with $50, etc.and go from there).Send thereview link toa happycustomer inIntercom.Provide thecustomer theirrequesteddiamond imagingin chat thatpreviouslyoriginated in Front.Successfullydecline an "offer"from the customerby recommendingthey pay via wirefor a 1.5%discount.Suggest aneye cleanSI1 or SI2diamondGive a fellowteammate ashoutout for ajob well done inslack orintercom.Asked proactivequestions to findthe perfectsetting anddiamond for acustomer.Learn somethingnew aboutdiamonds or thesite, and sharewith the team inSlack."Hi, I'minterested in acustom setting"- Help customerfind one instock on site.Help a customerpurchase adiamond andsetting that youpersonallyrecommended.Discuss strong bluefluorescence in ahigher color grade.Explain mostdiamonds are notnegatively effectedvisually, but you cancheck with seller.Frustratedcustomer alert:you helped turnaround theirattitude andthey left happy.Positivefeedback givenabout youand/or the RCteam in chat.Need thisdiamond sooner-find a new set tohelp make thecustomer'stimeline.I'm a motherhelping my sonshop for hisengagement ring!Try to get the son'sinfo while helpingher.Help a customerexchange theirdiamond orsetting whenthey chat in for areturn.A customeris looking for"investmentdiamonds".Find acustomer an altwhen thediamond theyliked has beensold.Successfullysearch Slack for aprevious quotethat can be usedon your currentcustomer request.Sell a$100K+diamond.Answer afellow GG'squestion inslack orchat.Help a customerfind a similardiamond on oursite if they chatin with one fromJA, BN, etc.Send a customer alink to their cart atthe end of theconvo and offer totext them later inthe week to followup.Successfully sella care plan whenone was notadded and thecustomer addedit because of you.Negotiate with thecustomersuccessfully. (SHsays we can offer anadditional $200 off,start with $50, etc.and go from there).Send thereview link toa happycustomer inIntercom.

Rare Carat Bingo - September Edition - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide the customer their requested diamond imaging in chat that previously originated in Front.
  2. Successfully decline an "offer" from the customer by recommending they pay via wire for a 1.5% discount.
  3. Suggest an eye clean SI1 or SI2 diamond
  4. Give a fellow teammate a shoutout for a job well done in slack or intercom.
  5. Asked proactive questions to find the perfect setting and diamond for a customer.
  6. Learn something new about diamonds or the site, and share with the team in Slack.
  7. "Hi, I'm interested in a custom setting" - Help customer find one in stock on site.
  8. Help a customer purchase a diamond and setting that you personally recommended.
  9. Discuss strong blue fluorescence in a higher color grade. Explain most diamonds are not negatively effected visually, but you can check with seller.
  10. Frustrated customer alert: you helped turn around their attitude and they left happy.
  11. Positive feedback given about you and/or the RC team in chat.
  12. Need this diamond sooner- find a new set to help make the customer's timeline.
  13. I'm a mother helping my son shop for his engagement ring! Try to get the son's info while helping her.
  14. Help a customer exchange their diamond or setting when they chat in for a return.
  15. A customer is looking for "investment diamonds".
  16. Find a customer an alt when the diamond they liked has been sold.
  17. Successfully search Slack for a previous quote that can be used on your current customer request.
  18. Sell a $100K+ diamond.
  19. Answer a fellow GG's question in slack or chat.
  20. Help a customer find a similar diamond on our site if they chat in with one from JA, BN, etc.
  21. Send a customer a link to their cart at the end of the convo and offer to text them later in the week to follow up.
  22. Successfully sell a care plan when one was not added and the customer added it because of you.
  23. Negotiate with the customer successfully. (SH says we can offer an additional $200 off, start with $50, etc. and go from there).
  24. Send the review link to a happy customer in Intercom.