This bingo card has a free space and 24 words: Discuss strong blue fluorescence in a higher color grade. Explain most diamonds are not negatively effected visually, but you can check with seller., Successfully sell a care plan when one was not added and the customer added it because of you., "Hi, I'm interested in a custom setting" - Help customer find one in stock on site., Help a customer exchange their diamond or setting when they chat in for a return., Negotiate with the customer successfully. (SH says we can offer an additional $200 off, start with $50, etc. and go from there)., Successfully search Slack for a previous quote that can be used on your current customer request., Suggest an eye clean SI1 or SI2 diamond, Need this diamond sooner- find a new set to help make the customer's timeline., Find a customer an alt when the diamond they liked has been sold., Send the review link to a happy customer in Intercom., Learn something new about diamonds or the site, and share with the team in Slack., Frustrated customer alert: you helped turn around their attitude and they left happy., Positive feedback given about you and/or the RC team in chat., Give a fellow teammate a shoutout for a job well done in slack or intercom., Answer a fellow GG's question in slack or chat., Help a customer find a similar diamond on our site if they chat in with one from JA, BN, etc., Successfully decline an "offer" from the customer by recommending they pay via wire for a 1.5% discount., Asked proactive questions to find the perfect setting and diamond for a customer., Send a customer a link to their cart at the end of the convo and offer to text them later in the week to follow up., Provide the customer their requested diamond imaging in chat that previously originated in Front., A customer is looking for "investment diamonds"., I'm a mother helping my son shop for his engagement ring! Try to get the son's info while helping her., Sell a $100K+ diamond. and Help a customer purchase a diamond and setting that you personally recommended..
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