I annoyed aveterinarianclinic forrecordsReceivedappreciation by acustomer/agent/orclinicIprocesseda RenewaltaskReceived/processeda faxSplitout aclaimProcesseda DunningtaskIprocesseda medicalreviewI splitout aclaimPH/clinicsaid yournamewrongIprocesseda claimI cleanedout theemailinboxI started aclaim froman emailI sent achatter ona policy orclaimI processed apolicy / claim/ MRR thathas the samename as meProcessDuplicatePolicy/ClaimSent anemoji/gif ina TeamsChatI asked aquestionin a TeamsChatAssisted acustomerwith a claimpaymentDecipheredhandwrittenclinic noteson my own!Assist acustomerwith a claimquestionI receivedappreciationby acustomer/agent / clinicIclosed/completeda taskAnnoyed aveterinarianclinic forrecordsMy computerforcedrestarted onmeProcessedacancellationI helpedacoworkerI assistedinPasswordResetProcesseda medicalreviewI assist acustomerwith a claimquestionCleanedout theemailinboxSent anemail to acustomerIansweredan emailI sent anagenttattleAgentTattleI decipheredhandwrittenclinic noteson my own!Itransferreda call toACA / CLAI processeda duplicatepolicy/claimSent inan ITticketI sent anemoji/gif ina TeamsChatI found anagentenrolled theincorrectpolicyProcessed apolicy/claim/MRRwith a pet namedafter food (could alsodo named afteranother animal,named a humanname, etc)Processeda claimI assignedadditionalclaims tomyselfGavesomeone inCare acomplimentI received/processeda faxAnsweredan emailTransferreda call toACA orCLASent achatter ona policy orclaimI gavesomeone inCare acomplimentLeft a Noteon a policyor claimpageComputerrestartedon yourtodayAgentenrolled inan incorrectpolicyProcessed apolicy/claim/MRRwho has thesame name asyou (pet or PH)Iprocesseda DunningtaskI sent anemail to acustomerAssistedin aPasswordResetI sentin an ITticketI processedacancellationThePH/clinicsaid myname wrongHelped acoworkerI processed apolicy / claim/MRR with a petnamed afterfood / animal /humanI left aNote on apolicy /claim pageProcesseda RenewaltaskI assignedadditionalclaims tomyselfAsked aquestionin a TeamsChatI assisted acustomerwith a claimpaymentClosed/completeda taskProcessed awellnessreimbursementrequestI processed areimbursementrequestStarted aclaim froman emailI annoyed aveterinarianclinic forrecordsReceivedappreciation by acustomer/agent/orclinicIprocesseda RenewaltaskReceived/processeda faxSplitout aclaimProcesseda DunningtaskIprocesseda medicalreviewI splitout aclaimPH/clinicsaid yournamewrongIprocesseda claimI cleanedout theemailinboxI started aclaim froman emailI sent achatter ona policy orclaimI processed apolicy / claim/ MRR thathas the samename as meProcessDuplicatePolicy/ClaimSent anemoji/gif ina TeamsChatI asked aquestionin a TeamsChatAssisted acustomerwith a claimpaymentDecipheredhandwrittenclinic noteson my own!Assist acustomerwith a claimquestionI receivedappreciationby acustomer/agent / clinicIclosed/completeda taskAnnoyed aveterinarianclinic forrecordsMy computerforcedrestarted onmeProcessedacancellationI helpedacoworkerI assistedinPasswordResetProcesseda medicalreviewI assist acustomerwith a claimquestionCleanedout theemailinboxSent anemail to acustomerIansweredan emailI sent anagenttattleAgentTattleI decipheredhandwrittenclinic noteson my own!Itransferreda call toACA / CLAI processeda duplicatepolicy/claimSent inan ITticketI sent anemoji/gif ina TeamsChatI found anagentenrolled theincorrectpolicyProcessed apolicy/claim/MRRwith a pet namedafter food (could alsodo named afteranother animal,named a humanname, etc)Processeda claimI assignedadditionalclaims tomyselfGavesomeone inCare acomplimentI received/processeda faxAnsweredan emailTransferreda call toACA orCLASent achatter ona policy orclaimI gavesomeone inCare acomplimentLeft a Noteon a policyor claimpageComputerrestartedon yourtodayAgentenrolled inan incorrectpolicyProcessed apolicy/claim/MRRwho has thesame name asyou (pet or PH)Iprocesseda DunningtaskI sent anemail to acustomerAssistedin aPasswordResetI sentin an ITticketI processedacancellationThePH/clinicsaid myname wrongHelped acoworkerI processed apolicy / claim/MRR with a petnamed afterfood / animal /humanI left aNote on apolicy /claim pageProcesseda RenewaltaskI assignedadditionalclaims tomyselfAsked aquestionin a TeamsChatI assisted acustomerwith a claimpaymentClosed/completeda taskProcessed awellnessreimbursementrequestI processed areimbursementrequestStarted aclaim froman email

Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
  1. I annoyed a veterinarian clinic for records
  2. Received appreciation by a customer/agent/or clinic
  3. I processed a Renewal task
  4. Received/processed a fax
  5. Split out a claim
  6. Processed a Dunning task
  7. I processed a medical review
  8. I split out a claim
  9. PH/clinic said your name wrong
  10. I processed a claim
  11. I cleaned out the email inbox
  12. I started a claim from an email
  13. I sent a chatter on a policy or claim
  14. I processed a policy / claim / MRR that has the same name as me
  15. Process Duplicate Policy/Claim
  16. Sent an emoji/gif in a Teams Chat
  17. I asked a question in a Teams Chat
  18. Assisted a customer with a claim payment
  19. Deciphered handwritten clinic notes on my own!
  20. Assist a customer with a claim question
  21. I received appreciation by a customer/ agent / clinic
  22. I closed/completed a task
  23. Annoyed a veterinarian clinic for records
  24. My computer forced restarted on me
  25. Processed a cancellation
  26. I helped a coworker
  27. I assisted in Password Reset
  28. Processed a medical review
  29. I assist a customer with a claim question
  30. Cleaned out the email inbox
  31. Sent an email to a customer
  32. I answered an email
  33. I sent an agent tattle
  34. Agent Tattle
  35. I deciphered handwritten clinic notes on my own!
  36. I transferred a call to ACA / CLA
  37. I processed a duplicate policy/claim
  38. Sent in an IT ticket
  39. I sent an emoji/gif in a Teams Chat
  40. I found an agent enrolled the incorrect policy
  41. Processed a policy/claim/MRR with a pet named after food (could also do named after another animal, named a human name, etc)
  42. Processed a claim
  43. I assigned additional claims to myself
  44. Gave someone in Care a compliment
  45. I received / processed a fax
  46. Answered an email
  47. Transferred a call to ACA or CLA
  48. Sent a chatter on a policy or claim
  49. I gave someone in Care a compliment
  50. Left a Note on a policy or claim page
  51. Computer restarted on your today
  52. Agent enrolled in an incorrect policy
  53. Processed a policy/claim/MRR who has the same name as you (pet or PH)
  54. I processed a Dunning task
  55. I sent an email to a customer
  56. Assisted in a Password Reset
  57. I sent in an IT ticket
  58. I processed a cancellation
  59. The PH/clinic said my name wrong
  60. Helped a coworker
  61. I processed a policy / claim/ MRR with a pet named after food / animal / human
  62. I left a Note on a policy / claim page
  63. Processed a Renewal task
  64. I assigned additional claims to myself
  65. Asked a question in a Teams Chat
  66. I assisted a customer with a claim payment
  67. Closed/completed a task
  68. Processed a wellness reimbursement request
  69. I processed a reimbursement request
  70. Started a claim from an email