ProcessDuplicatePolicy/ClaimI assignedadditionalclaims tomyselfIprocesseda claimAssisted acustomerwith a claimpaymentI gavesomeone inCare acomplimentI processeda duplicatepolicy/claimMy computerforcedrestarted onmeI splitout aclaimSplitout aclaimStarted aclaim froman emailI assist acustomerwith a claimquestionSent achatter ona policy orclaimItransferreda call toACA / CLASent anemail to acustomerI assistedinPasswordResetProcesseda RenewaltaskIclosed/completeda taskSent inan ITticketClosed/completeda taskProcessed apolicy/claim/MRRwho has thesame name asyou (pet or PH)I assisted acustomerwith a claimpaymentProcessedacancellationI sent anemail to acustomerI found anagentenrolled theincorrectpolicyI received/processeda faxI helpedacoworkerProcesseda claimProcesseda medicalreviewI started aclaim froman emailProcessed awellnessreimbursementrequestReceivedappreciation by acustomer/agent/orclinicAssist acustomerwith a claimquestionCleanedout theemailinboxAnsweredan emailThePH/clinicsaid myname wrongI left aNote on apolicy /claim pageI asked aquestionin a TeamsChatProcesseda DunningtaskAgentTattleI processed apolicy / claim/ MRR thathas the samename as meIansweredan emailLeft a Noteon a policyor claimpageI sent anagenttattleI sent achatter ona policy orclaimI sentin an ITticketI annoyed aveterinarianclinic forrecordsReceived/processeda faxI processed apolicy / claim/MRR with a petnamed afterfood / animal /humanTransferreda call toACA orCLAI assignedadditionalclaims tomyselfI processedacancellationGavesomeone inCare acomplimentAsked aquestionin a TeamsChatDecipheredhandwrittenclinic noteson my own!I receivedappreciationby acustomer/agent / clinicIprocesseda medicalreviewComputerrestartedon yourtodayI sent anemoji/gif ina TeamsChatAnnoyed aveterinarianclinic forrecordsAgentenrolled inan incorrectpolicySent anemoji/gif ina TeamsChatHelped acoworkerI decipheredhandwrittenclinic noteson my own!PH/clinicsaid yournamewrongI processed areimbursementrequestAssistedin aPasswordResetI cleanedout theemailinboxProcessed apolicy/claim/MRRwith a pet namedafter food (could alsodo named afteranother animal,named a humanname, etc)Iprocesseda DunningtaskIprocesseda RenewaltaskProcessDuplicatePolicy/ClaimI assignedadditionalclaims tomyselfIprocesseda claimAssisted acustomerwith a claimpaymentI gavesomeone inCare acomplimentI processeda duplicatepolicy/claimMy computerforcedrestarted onmeI splitout aclaimSplitout aclaimStarted aclaim froman emailI assist acustomerwith a claimquestionSent achatter ona policy orclaimItransferreda call toACA / CLASent anemail to acustomerI assistedinPasswordResetProcesseda RenewaltaskIclosed/completeda taskSent inan ITticketClosed/completeda taskProcessed apolicy/claim/MRRwho has thesame name asyou (pet or PH)I assisted acustomerwith a claimpaymentProcessedacancellationI sent anemail to acustomerI found anagentenrolled theincorrectpolicyI received/processeda faxI helpedacoworkerProcesseda claimProcesseda medicalreviewI started aclaim froman emailProcessed awellnessreimbursementrequestReceivedappreciation by acustomer/agent/orclinicAssist acustomerwith a claimquestionCleanedout theemailinboxAnsweredan emailThePH/clinicsaid myname wrongI left aNote on apolicy /claim pageI asked aquestionin a TeamsChatProcesseda DunningtaskAgentTattleI processed apolicy / claim/ MRR thathas the samename as meIansweredan emailLeft a Noteon a policyor claimpageI sent anagenttattleI sent achatter ona policy orclaimI sentin an ITticketI annoyed aveterinarianclinic forrecordsReceived/processeda faxI processed apolicy / claim/MRR with a petnamed afterfood / animal /humanTransferreda call toACA orCLAI assignedadditionalclaims tomyselfI processedacancellationGavesomeone inCare acomplimentAsked aquestionin a TeamsChatDecipheredhandwrittenclinic noteson my own!I receivedappreciationby acustomer/agent / clinicIprocesseda medicalreviewComputerrestartedon yourtodayI sent anemoji/gif ina TeamsChatAnnoyed aveterinarianclinic forrecordsAgentenrolled inan incorrectpolicySent anemoji/gif ina TeamsChatHelped acoworkerI decipheredhandwrittenclinic noteson my own!PH/clinicsaid yournamewrongI processed areimbursementrequestAssistedin aPasswordResetI cleanedout theemailinboxProcessed apolicy/claim/MRRwith a pet namedafter food (could alsodo named afteranother animal,named a humanname, etc)Iprocesseda DunningtaskIprocesseda Renewaltask

Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Process Duplicate Policy/Claim
  2. I assigned additional claims to myself
  3. I processed a claim
  4. Assisted a customer with a claim payment
  5. I gave someone in Care a compliment
  6. I processed a duplicate policy/claim
  7. My computer forced restarted on me
  8. I split out a claim
  9. Split out a claim
  10. Started a claim from an email
  11. I assist a customer with a claim question
  12. Sent a chatter on a policy or claim
  13. I transferred a call to ACA / CLA
  14. Sent an email to a customer
  15. I assisted in Password Reset
  16. Processed a Renewal task
  17. I closed/completed a task
  18. Sent in an IT ticket
  19. Closed/completed a task
  20. Processed a policy/claim/MRR who has the same name as you (pet or PH)
  21. I assisted a customer with a claim payment
  22. Processed a cancellation
  23. I sent an email to a customer
  24. I found an agent enrolled the incorrect policy
  25. I received / processed a fax
  26. I helped a coworker
  27. Processed a claim
  28. Processed a medical review
  29. I started a claim from an email
  30. Processed a wellness reimbursement request
  31. Received appreciation by a customer/agent/or clinic
  32. Assist a customer with a claim question
  33. Cleaned out the email inbox
  34. Answered an email
  35. The PH/clinic said my name wrong
  36. I left a Note on a policy / claim page
  37. I asked a question in a Teams Chat
  38. Processed a Dunning task
  39. Agent Tattle
  40. I processed a policy / claim / MRR that has the same name as me
  41. I answered an email
  42. Left a Note on a policy or claim page
  43. I sent an agent tattle
  44. I sent a chatter on a policy or claim
  45. I sent in an IT ticket
  46. I annoyed a veterinarian clinic for records
  47. Received/processed a fax
  48. I processed a policy / claim/ MRR with a pet named after food / animal / human
  49. Transferred a call to ACA or CLA
  50. I assigned additional claims to myself
  51. I processed a cancellation
  52. Gave someone in Care a compliment
  53. Asked a question in a Teams Chat
  54. Deciphered handwritten clinic notes on my own!
  55. I received appreciation by a customer/ agent / clinic
  56. I processed a medical review
  57. Computer restarted on your today
  58. I sent an emoji/gif in a Teams Chat
  59. Annoyed a veterinarian clinic for records
  60. Agent enrolled in an incorrect policy
  61. Sent an emoji/gif in a Teams Chat
  62. Helped a coworker
  63. I deciphered handwritten clinic notes on my own!
  64. PH/clinic said your name wrong
  65. I processed a reimbursement request
  66. Assisted in a Password Reset
  67. I cleaned out the email inbox
  68. Processed a policy/claim/MRR with a pet named after food (could also do named after another animal, named a human name, etc)
  69. I processed a Dunning task
  70. I processed a Renewal task