Asked aquestionin a TeamsChatI started aclaim froman emailSplitout aclaimI processedacancellationGavesomeone inCare acomplimentProcesseda DunningtaskIprocesseda RenewaltaskDecipheredhandwrittenclinic noteson my own!I processed apolicy / claim/MRR with a petnamed afterfood / animal /humanI processeda duplicatepolicy/claimClosed/completeda taskProcesseda medicalreviewTransferreda call toACA orCLAProcesseda claimI processed areimbursementrequestI sent anemoji/gif ina TeamsChatSent inan ITticketAssist acustomerwith a claimquestionReceivedappreciation by acustomer/agent/orclinicHelped acoworkerI gavesomeone inCare acomplimentProcessed awellnessreimbursementrequestI assignedadditionalclaims tomyselfSent achatter ona policy orclaimI assignedadditionalclaims tomyselfThePH/clinicsaid myname wrongProcessed apolicy/claim/MRRwith a pet namedafter food (could alsodo named afteranother animal,named a humanname, etc)I receivedappreciationby acustomer/agent / clinicIclosed/completeda taskComputerrestartedon yourtodayIprocesseda DunningtaskSent anemoji/gif ina TeamsChatLeft a Noteon a policyor claimpageProcessedacancellationIansweredan emailI received/processeda faxI assisted acustomerwith a claimpaymentProcessDuplicatePolicy/ClaimI asked aquestionin a TeamsChatProcessed apolicy/claim/MRRwho has thesame name asyou (pet or PH)I processed apolicy / claim/ MRR thathas the samename as meI left aNote on apolicy /claim pageI decipheredhandwrittenclinic noteson my own!Iprocesseda medicalreviewAgentenrolled inan incorrectpolicyI cleanedout theemailinboxI splitout aclaimIprocesseda claimI sent achatter ona policy orclaimI helpedacoworkerI sent anagenttattleReceived/processeda faxMy computerforcedrestarted onmeI annoyed aveterinarianclinic forrecordsI assist acustomerwith a claimquestionI found anagentenrolled theincorrectpolicyPH/clinicsaid yournamewrongCleanedout theemailinboxAnsweredan emailI sent anemail to acustomerItransferreda call toACA / CLAAssisted acustomerwith a claimpaymentSent anemail to acustomerStarted aclaim froman emailI sentin an ITticketAnnoyed aveterinarianclinic forrecordsAssistedin aPasswordResetProcesseda RenewaltaskI assistedinPasswordResetAgentTattleAsked aquestionin a TeamsChatI started aclaim froman emailSplitout aclaimI processedacancellationGavesomeone inCare acomplimentProcesseda DunningtaskIprocesseda RenewaltaskDecipheredhandwrittenclinic noteson my own!I processed apolicy / claim/MRR with a petnamed afterfood / animal /humanI processeda duplicatepolicy/claimClosed/completeda taskProcesseda medicalreviewTransferreda call toACA orCLAProcesseda claimI processed areimbursementrequestI sent anemoji/gif ina TeamsChatSent inan ITticketAssist acustomerwith a claimquestionReceivedappreciation by acustomer/agent/orclinicHelped acoworkerI gavesomeone inCare acomplimentProcessed awellnessreimbursementrequestI assignedadditionalclaims tomyselfSent achatter ona policy orclaimI assignedadditionalclaims tomyselfThePH/clinicsaid myname wrongProcessed apolicy/claim/MRRwith a pet namedafter food (could alsodo named afteranother animal,named a humanname, etc)I receivedappreciationby acustomer/agent / clinicIclosed/completeda taskComputerrestartedon yourtodayIprocesseda DunningtaskSent anemoji/gif ina TeamsChatLeft a Noteon a policyor claimpageProcessedacancellationIansweredan emailI received/processeda faxI assisted acustomerwith a claimpaymentProcessDuplicatePolicy/ClaimI asked aquestionin a TeamsChatProcessed apolicy/claim/MRRwho has thesame name asyou (pet or PH)I processed apolicy / claim/ MRR thathas the samename as meI left aNote on apolicy /claim pageI decipheredhandwrittenclinic noteson my own!Iprocesseda medicalreviewAgentenrolled inan incorrectpolicyI cleanedout theemailinboxI splitout aclaimIprocesseda claimI sent achatter ona policy orclaimI helpedacoworkerI sent anagenttattleReceived/processeda faxMy computerforcedrestarted onmeI annoyed aveterinarianclinic forrecordsI assist acustomerwith a claimquestionI found anagentenrolled theincorrectpolicyPH/clinicsaid yournamewrongCleanedout theemailinboxAnsweredan emailI sent anemail to acustomerItransferreda call toACA / CLAAssisted acustomerwith a claimpaymentSent anemail to acustomerStarted aclaim froman emailI sentin an ITticketAnnoyed aveterinarianclinic forrecordsAssistedin aPasswordResetProcesseda RenewaltaskI assistedinPasswordResetAgentTattle

Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked a question in a Teams Chat
  2. I started a claim from an email
  3. Split out a claim
  4. I processed a cancellation
  5. Gave someone in Care a compliment
  6. Processed a Dunning task
  7. I processed a Renewal task
  8. Deciphered handwritten clinic notes on my own!
  9. I processed a policy / claim/ MRR with a pet named after food / animal / human
  10. I processed a duplicate policy/claim
  11. Closed/completed a task
  12. Processed a medical review
  13. Transferred a call to ACA or CLA
  14. Processed a claim
  15. I processed a reimbursement request
  16. I sent an emoji/gif in a Teams Chat
  17. Sent in an IT ticket
  18. Assist a customer with a claim question
  19. Received appreciation by a customer/agent/or clinic
  20. Helped a coworker
  21. I gave someone in Care a compliment
  22. Processed a wellness reimbursement request
  23. I assigned additional claims to myself
  24. Sent a chatter on a policy or claim
  25. I assigned additional claims to myself
  26. The PH/clinic said my name wrong
  27. Processed a policy/claim/MRR with a pet named after food (could also do named after another animal, named a human name, etc)
  28. I received appreciation by a customer/ agent / clinic
  29. I closed/completed a task
  30. Computer restarted on your today
  31. I processed a Dunning task
  32. Sent an emoji/gif in a Teams Chat
  33. Left a Note on a policy or claim page
  34. Processed a cancellation
  35. I answered an email
  36. I received / processed a fax
  37. I assisted a customer with a claim payment
  38. Process Duplicate Policy/Claim
  39. I asked a question in a Teams Chat
  40. Processed a policy/claim/MRR who has the same name as you (pet or PH)
  41. I processed a policy / claim / MRR that has the same name as me
  42. I left a Note on a policy / claim page
  43. I deciphered handwritten clinic notes on my own!
  44. I processed a medical review
  45. Agent enrolled in an incorrect policy
  46. I cleaned out the email inbox
  47. I split out a claim
  48. I processed a claim
  49. I sent a chatter on a policy or claim
  50. I helped a coworker
  51. I sent an agent tattle
  52. Received/processed a fax
  53. My computer forced restarted on me
  54. I annoyed a veterinarian clinic for records
  55. I assist a customer with a claim question
  56. I found an agent enrolled the incorrect policy
  57. PH/clinic said your name wrong
  58. Cleaned out the email inbox
  59. Answered an email
  60. I sent an email to a customer
  61. I transferred a call to ACA / CLA
  62. Assisted a customer with a claim payment
  63. Sent an email to a customer
  64. Started a claim from an email
  65. I sent in an IT ticket
  66. Annoyed a veterinarian clinic for records
  67. Assisted in a Password Reset
  68. Processed a Renewal task
  69. I assisted in Password Reset
  70. Agent Tattle