I processed apolicy / claim/ MRR thathas the samename as meLeft a Noteon a policyor claimpageIprocesseda medicalreviewSent anemail to acustomerI started aclaim froman emailI assignedadditionalclaims tomyselfAnsweredan emailI assist acustomerwith a claimquestionI annoyed aveterinarianclinic forrecordsAnnoyed aveterinarianclinic forrecordsSent anemoji/gif ina TeamsChatAssistedin aPasswordResetAssisted acustomerwith a claimpaymentProcesseda RenewaltaskProcessed awellnessreimbursementrequestIprocesseda RenewaltaskI sent anemail to acustomerProcessed apolicy/claim/MRRwith a pet namedafter food (could alsodo named afteranother animal,named a humanname, etc)Assist acustomerwith a claimquestionI sent anagenttattleProcesseda medicalreviewI left aNote on apolicy /claim pageProcessDuplicatePolicy/ClaimProcessed apolicy/claim/MRRwho has thesame name asyou (pet or PH)Processeda DunningtaskI assistedinPasswordResetIansweredan emailMy computerforcedrestarted onmeProcessedacancellationHelped acoworkerI sent achatter ona policy orclaimThePH/clinicsaid myname wrongCleanedout theemailinboxClosed/completeda taskI decipheredhandwrittenclinic noteson my own!Computerrestartedon yourtodayI helpedacoworkerGavesomeone inCare acomplimentI assignedadditionalclaims tomyselfI sentin an ITticketI receivedappreciationby acustomer/agent / clinicIprocesseda claimI received/processeda faxSplitout aclaimItransferreda call toACA / CLAI cleanedout theemailinboxSent inan ITticketI processedacancellationI assisted acustomerwith a claimpaymentSent achatter ona policy orclaimI splitout aclaimI gavesomeone inCare acomplimentPH/clinicsaid yournamewrongI sent anemoji/gif ina TeamsChatI processeda duplicatepolicy/claimAsked aquestionin a TeamsChatI found anagentenrolled theincorrectpolicyI asked aquestionin a TeamsChatDecipheredhandwrittenclinic noteson my own!Agentenrolled inan incorrectpolicyI processed areimbursementrequestReceived/processeda faxIclosed/completeda taskProcesseda claimTransferreda call toACA orCLAI processed apolicy / claim/MRR with a petnamed afterfood / animal /humanReceivedappreciation by acustomer/agent/orclinicStarted aclaim froman emailAgentTattleIprocesseda DunningtaskI processed apolicy / claim/ MRR thathas the samename as meLeft a Noteon a policyor claimpageIprocesseda medicalreviewSent anemail to acustomerI started aclaim froman emailI assignedadditionalclaims tomyselfAnsweredan emailI assist acustomerwith a claimquestionI annoyed aveterinarianclinic forrecordsAnnoyed aveterinarianclinic forrecordsSent anemoji/gif ina TeamsChatAssistedin aPasswordResetAssisted acustomerwith a claimpaymentProcesseda RenewaltaskProcessed awellnessreimbursementrequestIprocesseda RenewaltaskI sent anemail to acustomerProcessed apolicy/claim/MRRwith a pet namedafter food (could alsodo named afteranother animal,named a humanname, etc)Assist acustomerwith a claimquestionI sent anagenttattleProcesseda medicalreviewI left aNote on apolicy /claim pageProcessDuplicatePolicy/ClaimProcessed apolicy/claim/MRRwho has thesame name asyou (pet or PH)Processeda DunningtaskI assistedinPasswordResetIansweredan emailMy computerforcedrestarted onmeProcessedacancellationHelped acoworkerI sent achatter ona policy orclaimThePH/clinicsaid myname wrongCleanedout theemailinboxClosed/completeda taskI decipheredhandwrittenclinic noteson my own!Computerrestartedon yourtodayI helpedacoworkerGavesomeone inCare acomplimentI assignedadditionalclaims tomyselfI sentin an ITticketI receivedappreciationby acustomer/agent / clinicIprocesseda claimI received/processeda faxSplitout aclaimItransferreda call toACA / CLAI cleanedout theemailinboxSent inan ITticketI processedacancellationI assisted acustomerwith a claimpaymentSent achatter ona policy orclaimI splitout aclaimI gavesomeone inCare acomplimentPH/clinicsaid yournamewrongI sent anemoji/gif ina TeamsChatI processeda duplicatepolicy/claimAsked aquestionin a TeamsChatI found anagentenrolled theincorrectpolicyI asked aquestionin a TeamsChatDecipheredhandwrittenclinic noteson my own!Agentenrolled inan incorrectpolicyI processed areimbursementrequestReceived/processeda faxIclosed/completeda taskProcesseda claimTransferreda call toACA orCLAI processed apolicy / claim/MRR with a petnamed afterfood / animal /humanReceivedappreciation by acustomer/agent/orclinicStarted aclaim froman emailAgentTattleIprocesseda Dunningtask

Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I processed a policy / claim / MRR that has the same name as me
  2. Left a Note on a policy or claim page
  3. I processed a medical review
  4. Sent an email to a customer
  5. I started a claim from an email
  6. I assigned additional claims to myself
  7. Answered an email
  8. I assist a customer with a claim question
  9. I annoyed a veterinarian clinic for records
  10. Annoyed a veterinarian clinic for records
  11. Sent an emoji/gif in a Teams Chat
  12. Assisted in a Password Reset
  13. Assisted a customer with a claim payment
  14. Processed a Renewal task
  15. Processed a wellness reimbursement request
  16. I processed a Renewal task
  17. I sent an email to a customer
  18. Processed a policy/claim/MRR with a pet named after food (could also do named after another animal, named a human name, etc)
  19. Assist a customer with a claim question
  20. I sent an agent tattle
  21. Processed a medical review
  22. I left a Note on a policy / claim page
  23. Process Duplicate Policy/Claim
  24. Processed a policy/claim/MRR who has the same name as you (pet or PH)
  25. Processed a Dunning task
  26. I assisted in Password Reset
  27. I answered an email
  28. My computer forced restarted on me
  29. Processed a cancellation
  30. Helped a coworker
  31. I sent a chatter on a policy or claim
  32. The PH/clinic said my name wrong
  33. Cleaned out the email inbox
  34. Closed/completed a task
  35. I deciphered handwritten clinic notes on my own!
  36. Computer restarted on your today
  37. I helped a coworker
  38. Gave someone in Care a compliment
  39. I assigned additional claims to myself
  40. I sent in an IT ticket
  41. I received appreciation by a customer/ agent / clinic
  42. I processed a claim
  43. I received / processed a fax
  44. Split out a claim
  45. I transferred a call to ACA / CLA
  46. I cleaned out the email inbox
  47. Sent in an IT ticket
  48. I processed a cancellation
  49. I assisted a customer with a claim payment
  50. Sent a chatter on a policy or claim
  51. I split out a claim
  52. I gave someone in Care a compliment
  53. PH/clinic said your name wrong
  54. I sent an emoji/gif in a Teams Chat
  55. I processed a duplicate policy/claim
  56. Asked a question in a Teams Chat
  57. I found an agent enrolled the incorrect policy
  58. I asked a question in a Teams Chat
  59. Deciphered handwritten clinic notes on my own!
  60. Agent enrolled in an incorrect policy
  61. I processed a reimbursement request
  62. Received/processed a fax
  63. I closed/completed a task
  64. Processed a claim
  65. Transferred a call to ACA or CLA
  66. I processed a policy / claim/ MRR with a pet named after food / animal / human
  67. Received appreciation by a customer/agent/or clinic
  68. Started a claim from an email
  69. Agent Tattle
  70. I processed a Dunning task