Iprocesseda DunningtaskI sent achatter ona policy orclaimProcesseda RenewaltaskMy computerforcedrestarted onmeComputerrestartedon yourtodayProcesseda medicalreviewThePH/clinicsaid myname wrongAgentTattleSent anemail to acustomerI found anagentenrolled theincorrectpolicyI received/processeda faxI processedacancellationAnnoyed aveterinarianclinic forrecordsProcesseda claimReceivedappreciation by acustomer/agent/orclinicReceived/processeda faxI decipheredhandwrittenclinic noteson my own!I sent anemoji/gif ina TeamsChatHelped acoworkerI annoyed aveterinarianclinic forrecordsI assistedinPasswordResetSplitout aclaimAssistedin aPasswordResetAssist acustomerwith a claimquestionSent anemoji/gif ina TeamsChatSent achatter ona policy orclaimI assignedadditionalclaims tomyselfI processeda duplicatepolicy/claimAnsweredan emailI sent anemail to acustomerIansweredan emailIprocesseda claimI splitout aclaimItransferreda call toACA / CLASent inan ITticketI left aNote on apolicy /claim pageIprocesseda medicalreviewI sent anagenttattleTransferreda call toACA orCLAIclosed/completeda taskI assisted acustomerwith a claimpaymentI processed apolicy / claim/MRR with a petnamed afterfood / animal /humanProcessedacancellationIprocesseda RenewaltaskAsked aquestionin a TeamsChatProcessed apolicy/claim/MRRwho has thesame name asyou (pet or PH)I processed areimbursementrequestAssisted acustomerwith a claimpaymentCleanedout theemailinboxProcessDuplicatePolicy/ClaimLeft a Noteon a policyor claimpageI helpedacoworkerI started aclaim froman emailDecipheredhandwrittenclinic noteson my own!Processed apolicy/claim/MRRwith a pet namedafter food (could alsodo named afteranother animal,named a humanname, etc)I receivedappreciationby acustomer/agent / clinicStarted aclaim froman emailI asked aquestionin a TeamsChatI processed apolicy / claim/ MRR thathas the samename as meClosed/completeda taskGavesomeone inCare acomplimentI sentin an ITticketI assist acustomerwith a claimquestionAgentenrolled inan incorrectpolicyProcessed awellnessreimbursementrequestI gavesomeone inCare acomplimentPH/clinicsaid yournamewrongI assignedadditionalclaims tomyselfI cleanedout theemailinboxProcesseda DunningtaskIprocesseda DunningtaskI sent achatter ona policy orclaimProcesseda RenewaltaskMy computerforcedrestarted onmeComputerrestartedon yourtodayProcesseda medicalreviewThePH/clinicsaid myname wrongAgentTattleSent anemail to acustomerI found anagentenrolled theincorrectpolicyI received/processeda faxI processedacancellationAnnoyed aveterinarianclinic forrecordsProcesseda claimReceivedappreciation by acustomer/agent/orclinicReceived/processeda faxI decipheredhandwrittenclinic noteson my own!I sent anemoji/gif ina TeamsChatHelped acoworkerI annoyed aveterinarianclinic forrecordsI assistedinPasswordResetSplitout aclaimAssistedin aPasswordResetAssist acustomerwith a claimquestionSent anemoji/gif ina TeamsChatSent achatter ona policy orclaimI assignedadditionalclaims tomyselfI processeda duplicatepolicy/claimAnsweredan emailI sent anemail to acustomerIansweredan emailIprocesseda claimI splitout aclaimItransferreda call toACA / CLASent inan ITticketI left aNote on apolicy /claim pageIprocesseda medicalreviewI sent anagenttattleTransferreda call toACA orCLAIclosed/completeda taskI assisted acustomerwith a claimpaymentI processed apolicy / claim/MRR with a petnamed afterfood / animal /humanProcessedacancellationIprocesseda RenewaltaskAsked aquestionin a TeamsChatProcessed apolicy/claim/MRRwho has thesame name asyou (pet or PH)I processed areimbursementrequestAssisted acustomerwith a claimpaymentCleanedout theemailinboxProcessDuplicatePolicy/ClaimLeft a Noteon a policyor claimpageI helpedacoworkerI started aclaim froman emailDecipheredhandwrittenclinic noteson my own!Processed apolicy/claim/MRRwith a pet namedafter food (could alsodo named afteranother animal,named a humanname, etc)I receivedappreciationby acustomer/agent / clinicStarted aclaim froman emailI asked aquestionin a TeamsChatI processed apolicy / claim/ MRR thathas the samename as meClosed/completeda taskGavesomeone inCare acomplimentI sentin an ITticketI assist acustomerwith a claimquestionAgentenrolled inan incorrectpolicyProcessed awellnessreimbursementrequestI gavesomeone inCare acomplimentPH/clinicsaid yournamewrongI assignedadditionalclaims tomyselfI cleanedout theemailinboxProcesseda Dunningtask

Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I processed a Dunning task
  2. I sent a chatter on a policy or claim
  3. Processed a Renewal task
  4. My computer forced restarted on me
  5. Computer restarted on your today
  6. Processed a medical review
  7. The PH/clinic said my name wrong
  8. Agent Tattle
  9. Sent an email to a customer
  10. I found an agent enrolled the incorrect policy
  11. I received / processed a fax
  12. I processed a cancellation
  13. Annoyed a veterinarian clinic for records
  14. Processed a claim
  15. Received appreciation by a customer/agent/or clinic
  16. Received/processed a fax
  17. I deciphered handwritten clinic notes on my own!
  18. I sent an emoji/gif in a Teams Chat
  19. Helped a coworker
  20. I annoyed a veterinarian clinic for records
  21. I assisted in Password Reset
  22. Split out a claim
  23. Assisted in a Password Reset
  24. Assist a customer with a claim question
  25. Sent an emoji/gif in a Teams Chat
  26. Sent a chatter on a policy or claim
  27. I assigned additional claims to myself
  28. I processed a duplicate policy/claim
  29. Answered an email
  30. I sent an email to a customer
  31. I answered an email
  32. I processed a claim
  33. I split out a claim
  34. I transferred a call to ACA / CLA
  35. Sent in an IT ticket
  36. I left a Note on a policy / claim page
  37. I processed a medical review
  38. I sent an agent tattle
  39. Transferred a call to ACA or CLA
  40. I closed/completed a task
  41. I assisted a customer with a claim payment
  42. I processed a policy / claim/ MRR with a pet named after food / animal / human
  43. Processed a cancellation
  44. I processed a Renewal task
  45. Asked a question in a Teams Chat
  46. Processed a policy/claim/MRR who has the same name as you (pet or PH)
  47. I processed a reimbursement request
  48. Assisted a customer with a claim payment
  49. Cleaned out the email inbox
  50. Process Duplicate Policy/Claim
  51. Left a Note on a policy or claim page
  52. I helped a coworker
  53. I started a claim from an email
  54. Deciphered handwritten clinic notes on my own!
  55. Processed a policy/claim/MRR with a pet named after food (could also do named after another animal, named a human name, etc)
  56. I received appreciation by a customer/ agent / clinic
  57. Started a claim from an email
  58. I asked a question in a Teams Chat
  59. I processed a policy / claim / MRR that has the same name as me
  60. Closed/completed a task
  61. Gave someone in Care a compliment
  62. I sent in an IT ticket
  63. I assist a customer with a claim question
  64. Agent enrolled in an incorrect policy
  65. Processed a wellness reimbursement request
  66. I gave someone in Care a compliment
  67. PH/clinic said your name wrong
  68. I assigned additional claims to myself
  69. I cleaned out the email inbox
  70. Processed a Dunning task