I sent anagenttattleI processed areimbursementrequestI processeda duplicatepolicy/claimCleanedout theemailinboxI decipheredhandwrittenclinic noteson my own!I gavesomeone inCare acomplimentI assistedinPasswordResetReceivedappreciation by acustomer/agent/orclinicI receivedappreciationby acustomer/agent / clinicAgentenrolled inan incorrectpolicyThePH/clinicsaid myname wrongI sent anemail to acustomerLeft a Noteon a policyor claimpageI helpedacoworkerAgentTattleSent inan ITticketI cleanedout theemailinboxReceived/processeda faxProcesseda RenewaltaskIprocesseda medicalreviewProcesseda DunningtaskI started aclaim froman emailItransferreda call toACA / CLAAssistedin aPasswordResetIprocesseda claimProcessed apolicy/claim/MRRwith a pet namedafter food (could alsodo named afteranother animal,named a humanname, etc)Iansweredan emailI annoyed aveterinarianclinic forrecordsAnsweredan emailI received/processeda faxI processedacancellationI splitout aclaimMy computerforcedrestarted onmeAssisted acustomerwith a claimpaymentI assignedadditionalclaims tomyselfTransferreda call toACA orCLAProcesseda medicalreviewI sent anemoji/gif ina TeamsChatGavesomeone inCare acomplimentI assignedadditionalclaims tomyselfI processed apolicy / claim/MRR with a petnamed afterfood / animal /humanProcessed apolicy/claim/MRRwho has thesame name asyou (pet or PH)Processeda claimComputerrestartedon yourtodayAnnoyed aveterinarianclinic forrecordsI found anagentenrolled theincorrectpolicyClosed/completeda taskSent anemail to acustomerHelped acoworkerI processed apolicy / claim/ MRR thathas the samename as meI left aNote on apolicy /claim pageAssist acustomerwith a claimquestionStarted aclaim froman emailIprocesseda RenewaltaskI asked aquestionin a TeamsChatIclosed/completeda taskI sentin an ITticketI sent achatter ona policy orclaimSplitout aclaimSent anemoji/gif ina TeamsChatSent achatter ona policy orclaimI assisted acustomerwith a claimpaymentIprocesseda DunningtaskAsked aquestionin a TeamsChatProcessedacancellationPH/clinicsaid yournamewrongDecipheredhandwrittenclinic noteson my own!I assist acustomerwith a claimquestionProcessed awellnessreimbursementrequestProcessDuplicatePolicy/ClaimI sent anagenttattleI processed areimbursementrequestI processeda duplicatepolicy/claimCleanedout theemailinboxI decipheredhandwrittenclinic noteson my own!I gavesomeone inCare acomplimentI assistedinPasswordResetReceivedappreciation by acustomer/agent/orclinicI receivedappreciationby acustomer/agent / clinicAgentenrolled inan incorrectpolicyThePH/clinicsaid myname wrongI sent anemail to acustomerLeft a Noteon a policyor claimpageI helpedacoworkerAgentTattleSent inan ITticketI cleanedout theemailinboxReceived/processeda faxProcesseda RenewaltaskIprocesseda medicalreviewProcesseda DunningtaskI started aclaim froman emailItransferreda call toACA / CLAAssistedin aPasswordResetIprocesseda claimProcessed apolicy/claim/MRRwith a pet namedafter food (could alsodo named afteranother animal,named a humanname, etc)Iansweredan emailI annoyed aveterinarianclinic forrecordsAnsweredan emailI received/processeda faxI processedacancellationI splitout aclaimMy computerforcedrestarted onmeAssisted acustomerwith a claimpaymentI assignedadditionalclaims tomyselfTransferreda call toACA orCLAProcesseda medicalreviewI sent anemoji/gif ina TeamsChatGavesomeone inCare acomplimentI assignedadditionalclaims tomyselfI processed apolicy / claim/MRR with a petnamed afterfood / animal /humanProcessed apolicy/claim/MRRwho has thesame name asyou (pet or PH)Processeda claimComputerrestartedon yourtodayAnnoyed aveterinarianclinic forrecordsI found anagentenrolled theincorrectpolicyClosed/completeda taskSent anemail to acustomerHelped acoworkerI processed apolicy / claim/ MRR thathas the samename as meI left aNote on apolicy /claim pageAssist acustomerwith a claimquestionStarted aclaim froman emailIprocesseda RenewaltaskI asked aquestionin a TeamsChatIclosed/completeda taskI sentin an ITticketI sent achatter ona policy orclaimSplitout aclaimSent anemoji/gif ina TeamsChatSent achatter ona policy orclaimI assisted acustomerwith a claimpaymentIprocesseda DunningtaskAsked aquestionin a TeamsChatProcessedacancellationPH/clinicsaid yournamewrongDecipheredhandwrittenclinic noteson my own!I assist acustomerwith a claimquestionProcessed awellnessreimbursementrequestProcessDuplicatePolicy/Claim

Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
  1. I sent an agent tattle
  2. I processed a reimbursement request
  3. I processed a duplicate policy/claim
  4. Cleaned out the email inbox
  5. I deciphered handwritten clinic notes on my own!
  6. I gave someone in Care a compliment
  7. I assisted in Password Reset
  8. Received appreciation by a customer/agent/or clinic
  9. I received appreciation by a customer/ agent / clinic
  10. Agent enrolled in an incorrect policy
  11. The PH/clinic said my name wrong
  12. I sent an email to a customer
  13. Left a Note on a policy or claim page
  14. I helped a coworker
  15. Agent Tattle
  16. Sent in an IT ticket
  17. I cleaned out the email inbox
  18. Received/processed a fax
  19. Processed a Renewal task
  20. I processed a medical review
  21. Processed a Dunning task
  22. I started a claim from an email
  23. I transferred a call to ACA / CLA
  24. Assisted in a Password Reset
  25. I processed a claim
  26. Processed a policy/claim/MRR with a pet named after food (could also do named after another animal, named a human name, etc)
  27. I answered an email
  28. I annoyed a veterinarian clinic for records
  29. Answered an email
  30. I received / processed a fax
  31. I processed a cancellation
  32. I split out a claim
  33. My computer forced restarted on me
  34. Assisted a customer with a claim payment
  35. I assigned additional claims to myself
  36. Transferred a call to ACA or CLA
  37. Processed a medical review
  38. I sent an emoji/gif in a Teams Chat
  39. Gave someone in Care a compliment
  40. I assigned additional claims to myself
  41. I processed a policy / claim/ MRR with a pet named after food / animal / human
  42. Processed a policy/claim/MRR who has the same name as you (pet or PH)
  43. Processed a claim
  44. Computer restarted on your today
  45. Annoyed a veterinarian clinic for records
  46. I found an agent enrolled the incorrect policy
  47. Closed/completed a task
  48. Sent an email to a customer
  49. Helped a coworker
  50. I processed a policy / claim / MRR that has the same name as me
  51. I left a Note on a policy / claim page
  52. Assist a customer with a claim question
  53. Started a claim from an email
  54. I processed a Renewal task
  55. I asked a question in a Teams Chat
  56. I closed/completed a task
  57. I sent in an IT ticket
  58. I sent a chatter on a policy or claim
  59. Split out a claim
  60. Sent an emoji/gif in a Teams Chat
  61. Sent a chatter on a policy or claim
  62. I assisted a customer with a claim payment
  63. I processed a Dunning task
  64. Asked a question in a Teams Chat
  65. Processed a cancellation
  66. PH/clinic said your name wrong
  67. Deciphered handwritten clinic notes on my own!
  68. I assist a customer with a claim question
  69. Processed a wellness reimbursement request
  70. Process Duplicate Policy/Claim