Processed apolicy/claim/MRRwho has thesame name asyou (pet or PH)Computerrestartedon yourtodayTransferreda call toACA orCLAI splitout aclaimI assignedadditionalclaims tomyselfI sentin an ITticketI sent achatter ona policy orclaimI sent anemail to acustomerSent anemail to acustomerAnsweredan emailI receivedappreciationby acustomer/agent / clinicSent anemoji/gif ina TeamsChatIprocesseda claimI assist acustomerwith a claimquestionI cleanedout theemailinboxI gavesomeone inCare acomplimentSent achatter ona policy orclaimIprocesseda RenewaltaskI helpedacoworkerMy computerforcedrestarted onmeProcesseda RenewaltaskI assignedadditionalclaims tomyselfI left aNote on apolicy /claim pageStarted aclaim froman emailI processed apolicy / claim/MRR with a petnamed afterfood / animal /humanI received/processeda faxI processeda duplicatepolicy/claimI assisted acustomerwith a claimpaymentIansweredan emailCleanedout theemailinboxProcessedacancellationIclosed/completeda taskProcesseda medicalreviewProcessed apolicy/claim/MRRwith a pet namedafter food (could alsodo named afteranother animal,named a humanname, etc)Splitout aclaimIprocesseda DunningtaskReceived/processeda faxI processedacancellationPH/clinicsaid yournamewrongReceivedappreciation by acustomer/agent/orclinicGavesomeone inCare acomplimentI processed areimbursementrequestThePH/clinicsaid myname wrongI asked aquestionin a TeamsChatItransferreda call toACA / CLAClosed/completeda taskProcesseda claimAgentenrolled inan incorrectpolicyAnnoyed aveterinarianclinic forrecordsI sent anemoji/gif ina TeamsChatAssist acustomerwith a claimquestionI sent anagenttattleProcessed awellnessreimbursementrequestAsked aquestionin a TeamsChatI annoyed aveterinarianclinic forrecordsSent inan ITticketProcesseda DunningtaskI assistedinPasswordResetAgentTattleAssisted acustomerwith a claimpaymentI processed apolicy / claim/ MRR thathas the samename as meI decipheredhandwrittenclinic noteson my own!Assistedin aPasswordResetProcessDuplicatePolicy/ClaimI started aclaim froman emailLeft a Noteon a policyor claimpageDecipheredhandwrittenclinic noteson my own!I found anagentenrolled theincorrectpolicyHelped acoworkerIprocesseda medicalreviewProcessed apolicy/claim/MRRwho has thesame name asyou (pet or PH)Computerrestartedon yourtodayTransferreda call toACA orCLAI splitout aclaimI assignedadditionalclaims tomyselfI sentin an ITticketI sent achatter ona policy orclaimI sent anemail to acustomerSent anemail to acustomerAnsweredan emailI receivedappreciationby acustomer/agent / clinicSent anemoji/gif ina TeamsChatIprocesseda claimI assist acustomerwith a claimquestionI cleanedout theemailinboxI gavesomeone inCare acomplimentSent achatter ona policy orclaimIprocesseda RenewaltaskI helpedacoworkerMy computerforcedrestarted onmeProcesseda RenewaltaskI assignedadditionalclaims tomyselfI left aNote on apolicy /claim pageStarted aclaim froman emailI processed apolicy / claim/MRR with a petnamed afterfood / animal /humanI received/processeda faxI processeda duplicatepolicy/claimI assisted acustomerwith a claimpaymentIansweredan emailCleanedout theemailinboxProcessedacancellationIclosed/completeda taskProcesseda medicalreviewProcessed apolicy/claim/MRRwith a pet namedafter food (could alsodo named afteranother animal,named a humanname, etc)Splitout aclaimIprocesseda DunningtaskReceived/processeda faxI processedacancellationPH/clinicsaid yournamewrongReceivedappreciation by acustomer/agent/orclinicGavesomeone inCare acomplimentI processed areimbursementrequestThePH/clinicsaid myname wrongI asked aquestionin a TeamsChatItransferreda call toACA / CLAClosed/completeda taskProcesseda claimAgentenrolled inan incorrectpolicyAnnoyed aveterinarianclinic forrecordsI sent anemoji/gif ina TeamsChatAssist acustomerwith a claimquestionI sent anagenttattleProcessed awellnessreimbursementrequestAsked aquestionin a TeamsChatI annoyed aveterinarianclinic forrecordsSent inan ITticketProcesseda DunningtaskI assistedinPasswordResetAgentTattleAssisted acustomerwith a claimpaymentI processed apolicy / claim/ MRR thathas the samename as meI decipheredhandwrittenclinic noteson my own!Assistedin aPasswordResetProcessDuplicatePolicy/ClaimI started aclaim froman emailLeft a Noteon a policyor claimpageDecipheredhandwrittenclinic noteson my own!I found anagentenrolled theincorrectpolicyHelped acoworkerIprocesseda medicalreview

Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Processed a policy/claim/MRR who has the same name as you (pet or PH)
  2. Computer restarted on your today
  3. Transferred a call to ACA or CLA
  4. I split out a claim
  5. I assigned additional claims to myself
  6. I sent in an IT ticket
  7. I sent a chatter on a policy or claim
  8. I sent an email to a customer
  9. Sent an email to a customer
  10. Answered an email
  11. I received appreciation by a customer/ agent / clinic
  12. Sent an emoji/gif in a Teams Chat
  13. I processed a claim
  14. I assist a customer with a claim question
  15. I cleaned out the email inbox
  16. I gave someone in Care a compliment
  17. Sent a chatter on a policy or claim
  18. I processed a Renewal task
  19. I helped a coworker
  20. My computer forced restarted on me
  21. Processed a Renewal task
  22. I assigned additional claims to myself
  23. I left a Note on a policy / claim page
  24. Started a claim from an email
  25. I processed a policy / claim/ MRR with a pet named after food / animal / human
  26. I received / processed a fax
  27. I processed a duplicate policy/claim
  28. I assisted a customer with a claim payment
  29. I answered an email
  30. Cleaned out the email inbox
  31. Processed a cancellation
  32. I closed/completed a task
  33. Processed a medical review
  34. Processed a policy/claim/MRR with a pet named after food (could also do named after another animal, named a human name, etc)
  35. Split out a claim
  36. I processed a Dunning task
  37. Received/processed a fax
  38. I processed a cancellation
  39. PH/clinic said your name wrong
  40. Received appreciation by a customer/agent/or clinic
  41. Gave someone in Care a compliment
  42. I processed a reimbursement request
  43. The PH/clinic said my name wrong
  44. I asked a question in a Teams Chat
  45. I transferred a call to ACA / CLA
  46. Closed/completed a task
  47. Processed a claim
  48. Agent enrolled in an incorrect policy
  49. Annoyed a veterinarian clinic for records
  50. I sent an emoji/gif in a Teams Chat
  51. Assist a customer with a claim question
  52. I sent an agent tattle
  53. Processed a wellness reimbursement request
  54. Asked a question in a Teams Chat
  55. I annoyed a veterinarian clinic for records
  56. Sent in an IT ticket
  57. Processed a Dunning task
  58. I assisted in Password Reset
  59. Agent Tattle
  60. Assisted a customer with a claim payment
  61. I processed a policy / claim / MRR that has the same name as me
  62. I deciphered handwritten clinic notes on my own!
  63. Assisted in a Password Reset
  64. Process Duplicate Policy/Claim
  65. I started a claim from an email
  66. Left a Note on a policy or claim page
  67. Deciphered handwritten clinic notes on my own!
  68. I found an agent enrolled the incorrect policy
  69. Helped a coworker
  70. I processed a medical review