Received/processeda faxStarted aclaim froman emailI cleanedout theemailinboxItransferreda call toACA / CLAI helpedacoworkerI processed areimbursementrequestI sent anemail to acustomerI started aclaim froman emailI processeda duplicatepolicy/claimProcesseda medicalreviewI assignedadditionalclaims tomyselfIprocesseda medicalreviewGavesomeone inCare acomplimentAgentTattleAnnoyed aveterinarianclinic forrecordsLeft a Noteon a policyor claimpageDecipheredhandwrittenclinic noteson my own!Sent achatter ona policy orclaimI assignedadditionalclaims tomyselfThePH/clinicsaid myname wrongI sent achatter ona policy orclaimSent anemail to acustomerMy computerforcedrestarted onmeI receivedappreciationby acustomer/agent / clinicI received/processeda faxProcesseda RenewaltaskI sent anagenttattleProcessDuplicatePolicy/ClaimI assisted acustomerwith a claimpaymentSent inan ITticketSent anemoji/gif ina TeamsChatAnsweredan emailAsked aquestionin a TeamsChatI gavesomeone inCare acomplimentAssist acustomerwith a claimquestionCleanedout theemailinboxSplitout aclaimProcessed awellnessreimbursementrequestIprocesseda claimI assist acustomerwith a claimquestionIclosed/completeda taskProcesseda DunningtaskI annoyed aveterinarianclinic forrecordsI sentin an ITticketI splitout aclaimProcessed apolicy/claim/MRRwith a pet namedafter food (could alsodo named afteranother animal,named a humanname, etc)I assistedinPasswordResetAssisted acustomerwith a claimpaymentI processedacancellationProcessed apolicy/claim/MRRwho has thesame name asyou (pet or PH)Iansweredan emailI left aNote on apolicy /claim pageI processed apolicy / claim/MRR with a petnamed afterfood / animal /humanPH/clinicsaid yournamewrongAssistedin aPasswordResetI decipheredhandwrittenclinic noteson my own!Closed/completeda taskComputerrestartedon yourtodayI found anagentenrolled theincorrectpolicyProcesseda claimI sent anemoji/gif ina TeamsChatHelped acoworkerTransferreda call toACA orCLAReceivedappreciation by acustomer/agent/orclinicIprocesseda RenewaltaskI asked aquestionin a TeamsChatIprocesseda DunningtaskProcessedacancellationI processed apolicy / claim/ MRR thathas the samename as meAgentenrolled inan incorrectpolicyReceived/processeda faxStarted aclaim froman emailI cleanedout theemailinboxItransferreda call toACA / CLAI helpedacoworkerI processed areimbursementrequestI sent anemail to acustomerI started aclaim froman emailI processeda duplicatepolicy/claimProcesseda medicalreviewI assignedadditionalclaims tomyselfIprocesseda medicalreviewGavesomeone inCare acomplimentAgentTattleAnnoyed aveterinarianclinic forrecordsLeft a Noteon a policyor claimpageDecipheredhandwrittenclinic noteson my own!Sent achatter ona policy orclaimI assignedadditionalclaims tomyselfThePH/clinicsaid myname wrongI sent achatter ona policy orclaimSent anemail to acustomerMy computerforcedrestarted onmeI receivedappreciationby acustomer/agent / clinicI received/processeda faxProcesseda RenewaltaskI sent anagenttattleProcessDuplicatePolicy/ClaimI assisted acustomerwith a claimpaymentSent inan ITticketSent anemoji/gif ina TeamsChatAnsweredan emailAsked aquestionin a TeamsChatI gavesomeone inCare acomplimentAssist acustomerwith a claimquestionCleanedout theemailinboxSplitout aclaimProcessed awellnessreimbursementrequestIprocesseda claimI assist acustomerwith a claimquestionIclosed/completeda taskProcesseda DunningtaskI annoyed aveterinarianclinic forrecordsI sentin an ITticketI splitout aclaimProcessed apolicy/claim/MRRwith a pet namedafter food (could alsodo named afteranother animal,named a humanname, etc)I assistedinPasswordResetAssisted acustomerwith a claimpaymentI processedacancellationProcessed apolicy/claim/MRRwho has thesame name asyou (pet or PH)Iansweredan emailI left aNote on apolicy /claim pageI processed apolicy / claim/MRR with a petnamed afterfood / animal /humanPH/clinicsaid yournamewrongAssistedin aPasswordResetI decipheredhandwrittenclinic noteson my own!Closed/completeda taskComputerrestartedon yourtodayI found anagentenrolled theincorrectpolicyProcesseda claimI sent anemoji/gif ina TeamsChatHelped acoworkerTransferreda call toACA orCLAReceivedappreciation by acustomer/agent/orclinicIprocesseda RenewaltaskI asked aquestionin a TeamsChatIprocesseda DunningtaskProcessedacancellationI processed apolicy / claim/ MRR thathas the samename as meAgentenrolled inan incorrectpolicy

Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received/processed a fax
  2. Started a claim from an email
  3. I cleaned out the email inbox
  4. I transferred a call to ACA / CLA
  5. I helped a coworker
  6. I processed a reimbursement request
  7. I sent an email to a customer
  8. I started a claim from an email
  9. I processed a duplicate policy/claim
  10. Processed a medical review
  11. I assigned additional claims to myself
  12. I processed a medical review
  13. Gave someone in Care a compliment
  14. Agent Tattle
  15. Annoyed a veterinarian clinic for records
  16. Left a Note on a policy or claim page
  17. Deciphered handwritten clinic notes on my own!
  18. Sent a chatter on a policy or claim
  19. I assigned additional claims to myself
  20. The PH/clinic said my name wrong
  21. I sent a chatter on a policy or claim
  22. Sent an email to a customer
  23. My computer forced restarted on me
  24. I received appreciation by a customer/ agent / clinic
  25. I received / processed a fax
  26. Processed a Renewal task
  27. I sent an agent tattle
  28. Process Duplicate Policy/Claim
  29. I assisted a customer with a claim payment
  30. Sent in an IT ticket
  31. Sent an emoji/gif in a Teams Chat
  32. Answered an email
  33. Asked a question in a Teams Chat
  34. I gave someone in Care a compliment
  35. Assist a customer with a claim question
  36. Cleaned out the email inbox
  37. Split out a claim
  38. Processed a wellness reimbursement request
  39. I processed a claim
  40. I assist a customer with a claim question
  41. I closed/completed a task
  42. Processed a Dunning task
  43. I annoyed a veterinarian clinic for records
  44. I sent in an IT ticket
  45. I split out a claim
  46. Processed a policy/claim/MRR with a pet named after food (could also do named after another animal, named a human name, etc)
  47. I assisted in Password Reset
  48. Assisted a customer with a claim payment
  49. I processed a cancellation
  50. Processed a policy/claim/MRR who has the same name as you (pet or PH)
  51. I answered an email
  52. I left a Note on a policy / claim page
  53. I processed a policy / claim/ MRR with a pet named after food / animal / human
  54. PH/clinic said your name wrong
  55. Assisted in a Password Reset
  56. I deciphered handwritten clinic notes on my own!
  57. Closed/completed a task
  58. Computer restarted on your today
  59. I found an agent enrolled the incorrect policy
  60. Processed a claim
  61. I sent an emoji/gif in a Teams Chat
  62. Helped a coworker
  63. Transferred a call to ACA or CLA
  64. Received appreciation by a customer/agent/or clinic
  65. I processed a Renewal task
  66. I asked a question in a Teams Chat
  67. I processed a Dunning task
  68. Processed a cancellation
  69. I processed a policy / claim / MRR that has the same name as me
  70. Agent enrolled in an incorrect policy