Iprocesseda medicalreviewProcesseda medicalreviewI sent anemail to acustomerAssistedin aPasswordResetI splitout aclaimProcessedacancellationDecipheredhandwrittenclinic noteson my own!I processed apolicy / claim/MRR with a petnamed afterfood / animal /humanI sent achatter ona policy orclaimI assignedadditionalclaims tomyselfIprocesseda claimI gavesomeone inCare acomplimentI sent anemoji/gif ina TeamsChatItransferreda call toACA / CLAI processedacancellationSent inan ITticketI assistedinPasswordResetI decipheredhandwrittenclinic noteson my own!Annoyed aveterinarianclinic forrecordsSent anemail to acustomerI received/processeda faxI started aclaim froman emailTransferreda call toACA orCLAStarted aclaim froman emailAgentTattleI sentin an ITticketI processed apolicy / claim/ MRR thathas the samename as meSent anemoji/gif ina TeamsChatAnsweredan emailAssisted acustomerwith a claimpaymentAsked aquestionin a TeamsChatIprocesseda RenewaltaskProcessed apolicy/claim/MRRwho has thesame name asyou (pet or PH)Sent achatter ona policy orclaimPH/clinicsaid yournamewrongGavesomeone inCare acomplimentI found anagentenrolled theincorrectpolicyI annoyed aveterinarianclinic forrecordsSplitout aclaimProcessDuplicatePolicy/ClaimClosed/completeda taskI left aNote on apolicy /claim pageI assisted acustomerwith a claimpaymentProcessed awellnessreimbursementrequestIansweredan emailThePH/clinicsaid myname wrongI assist acustomerwith a claimquestionCleanedout theemailinboxComputerrestartedon yourtodayIprocesseda DunningtaskI asked aquestionin a TeamsChatHelped acoworkerI cleanedout theemailinboxLeft a Noteon a policyor claimpageAssist acustomerwith a claimquestionReceivedappreciation by acustomer/agent/orclinicI receivedappreciationby acustomer/agent / clinicI processed areimbursementrequestProcesseda RenewaltaskI sent anagenttattleReceived/processeda faxProcessed apolicy/claim/MRRwith a pet namedafter food (could alsodo named afteranother animal,named a humanname, etc)I processeda duplicatepolicy/claimIclosed/completeda taskI assignedadditionalclaims tomyselfMy computerforcedrestarted onmeProcesseda DunningtaskI helpedacoworkerProcesseda claimAgentenrolled inan incorrectpolicyIprocesseda medicalreviewProcesseda medicalreviewI sent anemail to acustomerAssistedin aPasswordResetI splitout aclaimProcessedacancellationDecipheredhandwrittenclinic noteson my own!I processed apolicy / claim/MRR with a petnamed afterfood / animal /humanI sent achatter ona policy orclaimI assignedadditionalclaims tomyselfIprocesseda claimI gavesomeone inCare acomplimentI sent anemoji/gif ina TeamsChatItransferreda call toACA / CLAI processedacancellationSent inan ITticketI assistedinPasswordResetI decipheredhandwrittenclinic noteson my own!Annoyed aveterinarianclinic forrecordsSent anemail to acustomerI received/processeda faxI started aclaim froman emailTransferreda call toACA orCLAStarted aclaim froman emailAgentTattleI sentin an ITticketI processed apolicy / claim/ MRR thathas the samename as meSent anemoji/gif ina TeamsChatAnsweredan emailAssisted acustomerwith a claimpaymentAsked aquestionin a TeamsChatIprocesseda RenewaltaskProcessed apolicy/claim/MRRwho has thesame name asyou (pet or PH)Sent achatter ona policy orclaimPH/clinicsaid yournamewrongGavesomeone inCare acomplimentI found anagentenrolled theincorrectpolicyI annoyed aveterinarianclinic forrecordsSplitout aclaimProcessDuplicatePolicy/ClaimClosed/completeda taskI left aNote on apolicy /claim pageI assisted acustomerwith a claimpaymentProcessed awellnessreimbursementrequestIansweredan emailThePH/clinicsaid myname wrongI assist acustomerwith a claimquestionCleanedout theemailinboxComputerrestartedon yourtodayIprocesseda DunningtaskI asked aquestionin a TeamsChatHelped acoworkerI cleanedout theemailinboxLeft a Noteon a policyor claimpageAssist acustomerwith a claimquestionReceivedappreciation by acustomer/agent/orclinicI receivedappreciationby acustomer/agent / clinicI processed areimbursementrequestProcesseda RenewaltaskI sent anagenttattleReceived/processeda faxProcessed apolicy/claim/MRRwith a pet namedafter food (could alsodo named afteranother animal,named a humanname, etc)I processeda duplicatepolicy/claimIclosed/completeda taskI assignedadditionalclaims tomyselfMy computerforcedrestarted onmeProcesseda DunningtaskI helpedacoworkerProcesseda claimAgentenrolled inan incorrectpolicy

Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
  1. I processed a medical review
  2. Processed a medical review
  3. I sent an email to a customer
  4. Assisted in a Password Reset
  5. I split out a claim
  6. Processed a cancellation
  7. Deciphered handwritten clinic notes on my own!
  8. I processed a policy / claim/ MRR with a pet named after food / animal / human
  9. I sent a chatter on a policy or claim
  10. I assigned additional claims to myself
  11. I processed a claim
  12. I gave someone in Care a compliment
  13. I sent an emoji/gif in a Teams Chat
  14. I transferred a call to ACA / CLA
  15. I processed a cancellation
  16. Sent in an IT ticket
  17. I assisted in Password Reset
  18. I deciphered handwritten clinic notes on my own!
  19. Annoyed a veterinarian clinic for records
  20. Sent an email to a customer
  21. I received / processed a fax
  22. I started a claim from an email
  23. Transferred a call to ACA or CLA
  24. Started a claim from an email
  25. Agent Tattle
  26. I sent in an IT ticket
  27. I processed a policy / claim / MRR that has the same name as me
  28. Sent an emoji/gif in a Teams Chat
  29. Answered an email
  30. Assisted a customer with a claim payment
  31. Asked a question in a Teams Chat
  32. I processed a Renewal task
  33. Processed a policy/claim/MRR who has the same name as you (pet or PH)
  34. Sent a chatter on a policy or claim
  35. PH/clinic said your name wrong
  36. Gave someone in Care a compliment
  37. I found an agent enrolled the incorrect policy
  38. I annoyed a veterinarian clinic for records
  39. Split out a claim
  40. Process Duplicate Policy/Claim
  41. Closed/completed a task
  42. I left a Note on a policy / claim page
  43. I assisted a customer with a claim payment
  44. Processed a wellness reimbursement request
  45. I answered an email
  46. The PH/clinic said my name wrong
  47. I assist a customer with a claim question
  48. Cleaned out the email inbox
  49. Computer restarted on your today
  50. I processed a Dunning task
  51. I asked a question in a Teams Chat
  52. Helped a coworker
  53. I cleaned out the email inbox
  54. Left a Note on a policy or claim page
  55. Assist a customer with a claim question
  56. Received appreciation by a customer/agent/or clinic
  57. I received appreciation by a customer/ agent / clinic
  58. I processed a reimbursement request
  59. Processed a Renewal task
  60. I sent an agent tattle
  61. Received/processed a fax
  62. Processed a policy/claim/MRR with a pet named after food (could also do named after another animal, named a human name, etc)
  63. I processed a duplicate policy/claim
  64. I closed/completed a task
  65. I assigned additional claims to myself
  66. My computer forced restarted on me
  67. Processed a Dunning task
  68. I helped a coworker
  69. Processed a claim
  70. Agent enrolled in an incorrect policy