Gavesomeone inCare acomplimentProcesseda claimDecipheredhandwrittenclinic noteson my own!I receivedappreciationby acustomer/agent / clinicI gavesomeone inCare acomplimentI assist acustomerwith a claimquestionAgentenrolled inan incorrectpolicyReceived/processeda faxProcesseda RenewaltaskAssistedin aPasswordResetI helpedacoworkerI processed areimbursementrequestTransferreda call toACA orCLASent anemail to acustomerI assisted acustomerwith a claimpaymentItransferreda call toACA / CLAProcessed apolicy/claim/MRRwho has thesame name asyou (pet or PH)I left aNote on apolicy /claim pageSent achatter ona policy orclaimI assignedadditionalclaims tomyselfIprocesseda claimI sentin an ITticketIprocesseda medicalreviewAgentTattleIansweredan emailI splitout aclaimAssisted acustomerwith a claimpaymentI processed apolicy / claim/ MRR thathas the samename as meIprocesseda DunningtaskI started aclaim froman emailAssist acustomerwith a claimquestionI processed apolicy / claim/MRR with a petnamed afterfood / animal /humanI processeda duplicatepolicy/claimComputerrestartedon yourtodayI received/processeda faxAnsweredan emailLeft a Noteon a policyor claimpageReceivedappreciation by acustomer/agent/orclinicPH/clinicsaid yournamewrongProcesseda DunningtaskClosed/completeda taskI assistedinPasswordResetI decipheredhandwrittenclinic noteson my own!Processed awellnessreimbursementrequestSent inan ITticketI asked aquestionin a TeamsChatI assignedadditionalclaims tomyselfI annoyed aveterinarianclinic forrecordsHelped acoworkerI processedacancellationSplitout aclaimStarted aclaim froman emailAnnoyed aveterinarianclinic forrecordsProcessedacancellationIclosed/completeda taskIprocesseda RenewaltaskSent anemoji/gif ina TeamsChatProcessDuplicatePolicy/ClaimAsked aquestionin a TeamsChatI sent anemoji/gif ina TeamsChatI cleanedout theemailinboxThePH/clinicsaid myname wrongCleanedout theemailinboxProcesseda medicalreviewI found anagentenrolled theincorrectpolicyI sent anemail to acustomerProcessed apolicy/claim/MRRwith a pet namedafter food (could alsodo named afteranother animal,named a humanname, etc)I sent anagenttattleMy computerforcedrestarted onmeI sent achatter ona policy orclaimGavesomeone inCare acomplimentProcesseda claimDecipheredhandwrittenclinic noteson my own!I receivedappreciationby acustomer/agent / clinicI gavesomeone inCare acomplimentI assist acustomerwith a claimquestionAgentenrolled inan incorrectpolicyReceived/processeda faxProcesseda RenewaltaskAssistedin aPasswordResetI helpedacoworkerI processed areimbursementrequestTransferreda call toACA orCLASent anemail to acustomerI assisted acustomerwith a claimpaymentItransferreda call toACA / CLAProcessed apolicy/claim/MRRwho has thesame name asyou (pet or PH)I left aNote on apolicy /claim pageSent achatter ona policy orclaimI assignedadditionalclaims tomyselfIprocesseda claimI sentin an ITticketIprocesseda medicalreviewAgentTattleIansweredan emailI splitout aclaimAssisted acustomerwith a claimpaymentI processed apolicy / claim/ MRR thathas the samename as meIprocesseda DunningtaskI started aclaim froman emailAssist acustomerwith a claimquestionI processed apolicy / claim/MRR with a petnamed afterfood / animal /humanI processeda duplicatepolicy/claimComputerrestartedon yourtodayI received/processeda faxAnsweredan emailLeft a Noteon a policyor claimpageReceivedappreciation by acustomer/agent/orclinicPH/clinicsaid yournamewrongProcesseda DunningtaskClosed/completeda taskI assistedinPasswordResetI decipheredhandwrittenclinic noteson my own!Processed awellnessreimbursementrequestSent inan ITticketI asked aquestionin a TeamsChatI assignedadditionalclaims tomyselfI annoyed aveterinarianclinic forrecordsHelped acoworkerI processedacancellationSplitout aclaimStarted aclaim froman emailAnnoyed aveterinarianclinic forrecordsProcessedacancellationIclosed/completeda taskIprocesseda RenewaltaskSent anemoji/gif ina TeamsChatProcessDuplicatePolicy/ClaimAsked aquestionin a TeamsChatI sent anemoji/gif ina TeamsChatI cleanedout theemailinboxThePH/clinicsaid myname wrongCleanedout theemailinboxProcesseda medicalreviewI found anagentenrolled theincorrectpolicyI sent anemail to acustomerProcessed apolicy/claim/MRRwith a pet namedafter food (could alsodo named afteranother animal,named a humanname, etc)I sent anagenttattleMy computerforcedrestarted onmeI sent achatter ona policy orclaim

Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Gave someone in Care a compliment
  2. Processed a claim
  3. Deciphered handwritten clinic notes on my own!
  4. I received appreciation by a customer/ agent / clinic
  5. I gave someone in Care a compliment
  6. I assist a customer with a claim question
  7. Agent enrolled in an incorrect policy
  8. Received/processed a fax
  9. Processed a Renewal task
  10. Assisted in a Password Reset
  11. I helped a coworker
  12. I processed a reimbursement request
  13. Transferred a call to ACA or CLA
  14. Sent an email to a customer
  15. I assisted a customer with a claim payment
  16. I transferred a call to ACA / CLA
  17. Processed a policy/claim/MRR who has the same name as you (pet or PH)
  18. I left a Note on a policy / claim page
  19. Sent a chatter on a policy or claim
  20. I assigned additional claims to myself
  21. I processed a claim
  22. I sent in an IT ticket
  23. I processed a medical review
  24. Agent Tattle
  25. I answered an email
  26. I split out a claim
  27. Assisted a customer with a claim payment
  28. I processed a policy / claim / MRR that has the same name as me
  29. I processed a Dunning task
  30. I started a claim from an email
  31. Assist a customer with a claim question
  32. I processed a policy / claim/ MRR with a pet named after food / animal / human
  33. I processed a duplicate policy/claim
  34. Computer restarted on your today
  35. I received / processed a fax
  36. Answered an email
  37. Left a Note on a policy or claim page
  38. Received appreciation by a customer/agent/or clinic
  39. PH/clinic said your name wrong
  40. Processed a Dunning task
  41. Closed/completed a task
  42. I assisted in Password Reset
  43. I deciphered handwritten clinic notes on my own!
  44. Processed a wellness reimbursement request
  45. Sent in an IT ticket
  46. I asked a question in a Teams Chat
  47. I assigned additional claims to myself
  48. I annoyed a veterinarian clinic for records
  49. Helped a coworker
  50. I processed a cancellation
  51. Split out a claim
  52. Started a claim from an email
  53. Annoyed a veterinarian clinic for records
  54. Processed a cancellation
  55. I closed/completed a task
  56. I processed a Renewal task
  57. Sent an emoji/gif in a Teams Chat
  58. Process Duplicate Policy/Claim
  59. Asked a question in a Teams Chat
  60. I sent an emoji/gif in a Teams Chat
  61. I cleaned out the email inbox
  62. The PH/clinic said my name wrong
  63. Cleaned out the email inbox
  64. Processed a medical review
  65. I found an agent enrolled the incorrect policy
  66. I sent an email to a customer
  67. Processed a policy/claim/MRR with a pet named after food (could also do named after another animal, named a human name, etc)
  68. I sent an agent tattle
  69. My computer forced restarted on me
  70. I sent a chatter on a policy or claim