Decipheredhandwrittenclinic noteson my own!I processed apolicy / claim/ MRR thathas the samename as meReceived/processeda faxIansweredan emailMy computerforcedrestarted onmeI gavesomeone inCare acomplimentPH/clinicsaid yournamewrongAssisted acustomerwith a claimpaymentI assistedinPasswordResetCleanedout theemailinboxIprocesseda RenewaltaskI sent anagenttattleI sent anemoji/gif ina TeamsChatI helpedacoworkerProcesseda claimI sent achatter ona policy orclaimI decipheredhandwrittenclinic noteson my own!Sent inan ITticketReceivedappreciation by acustomer/agent/orclinicAgentTattleI processedacancellationComputerrestartedon yourtodayI started aclaim froman emailI annoyed aveterinarianclinic forrecordsI found anagentenrolled theincorrectpolicyAsked aquestionin a TeamsChatLeft a Noteon a policyor claimpageIprocesseda claimI processeda duplicatepolicy/claimAssist acustomerwith a claimquestionProcessed awellnessreimbursementrequestI assist acustomerwith a claimquestionAgentenrolled inan incorrectpolicyAnnoyed aveterinarianclinic forrecordsI processed areimbursementrequestStarted aclaim froman emailI left aNote on apolicy /claim pageI processed apolicy / claim/MRR with a petnamed afterfood / animal /humanProcesseda RenewaltaskI asked aquestionin a TeamsChatIprocesseda DunningtaskI assisted acustomerwith a claimpaymentClosed/completeda taskSent anemail to acustomerHelped acoworkerI splitout aclaimI receivedappreciationby acustomer/agent / clinicProcessedacancellationI assignedadditionalclaims tomyselfI cleanedout theemailinboxProcessed apolicy/claim/MRRwho has thesame name asyou (pet or PH)Answeredan emailGavesomeone inCare acomplimentTransferreda call toACA orCLAI assignedadditionalclaims tomyselfProcesseda DunningtaskSent anemoji/gif ina TeamsChatI sentin an ITticketSplitout aclaimIclosed/completeda taskSent achatter ona policy orclaimAssistedin aPasswordResetItransferreda call toACA / CLAI received/processeda faxProcesseda medicalreviewThePH/clinicsaid myname wrongProcessDuplicatePolicy/ClaimIprocesseda medicalreviewProcessed apolicy/claim/MRRwith a pet namedafter food (could alsodo named afteranother animal,named a humanname, etc)I sent anemail to acustomerDecipheredhandwrittenclinic noteson my own!I processed apolicy / claim/ MRR thathas the samename as meReceived/processeda faxIansweredan emailMy computerforcedrestarted onmeI gavesomeone inCare acomplimentPH/clinicsaid yournamewrongAssisted acustomerwith a claimpaymentI assistedinPasswordResetCleanedout theemailinboxIprocesseda RenewaltaskI sent anagenttattleI sent anemoji/gif ina TeamsChatI helpedacoworkerProcesseda claimI sent achatter ona policy orclaimI decipheredhandwrittenclinic noteson my own!Sent inan ITticketReceivedappreciation by acustomer/agent/orclinicAgentTattleI processedacancellationComputerrestartedon yourtodayI started aclaim froman emailI annoyed aveterinarianclinic forrecordsI found anagentenrolled theincorrectpolicyAsked aquestionin a TeamsChatLeft a Noteon a policyor claimpageIprocesseda claimI processeda duplicatepolicy/claimAssist acustomerwith a claimquestionProcessed awellnessreimbursementrequestI assist acustomerwith a claimquestionAgentenrolled inan incorrectpolicyAnnoyed aveterinarianclinic forrecordsI processed areimbursementrequestStarted aclaim froman emailI left aNote on apolicy /claim pageI processed apolicy / claim/MRR with a petnamed afterfood / animal /humanProcesseda RenewaltaskI asked aquestionin a TeamsChatIprocesseda DunningtaskI assisted acustomerwith a claimpaymentClosed/completeda taskSent anemail to acustomerHelped acoworkerI splitout aclaimI receivedappreciationby acustomer/agent / clinicProcessedacancellationI assignedadditionalclaims tomyselfI cleanedout theemailinboxProcessed apolicy/claim/MRRwho has thesame name asyou (pet or PH)Answeredan emailGavesomeone inCare acomplimentTransferreda call toACA orCLAI assignedadditionalclaims tomyselfProcesseda DunningtaskSent anemoji/gif ina TeamsChatI sentin an ITticketSplitout aclaimIclosed/completeda taskSent achatter ona policy orclaimAssistedin aPasswordResetItransferreda call toACA / CLAI received/processeda faxProcesseda medicalreviewThePH/clinicsaid myname wrongProcessDuplicatePolicy/ClaimIprocesseda medicalreviewProcessed apolicy/claim/MRRwith a pet namedafter food (could alsodo named afteranother animal,named a humanname, etc)I sent anemail to acustomer

Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Deciphered handwritten clinic notes on my own!
  2. I processed a policy / claim / MRR that has the same name as me
  3. Received/processed a fax
  4. I answered an email
  5. My computer forced restarted on me
  6. I gave someone in Care a compliment
  7. PH/clinic said your name wrong
  8. Assisted a customer with a claim payment
  9. I assisted in Password Reset
  10. Cleaned out the email inbox
  11. I processed a Renewal task
  12. I sent an agent tattle
  13. I sent an emoji/gif in a Teams Chat
  14. I helped a coworker
  15. Processed a claim
  16. I sent a chatter on a policy or claim
  17. I deciphered handwritten clinic notes on my own!
  18. Sent in an IT ticket
  19. Received appreciation by a customer/agent/or clinic
  20. Agent Tattle
  21. I processed a cancellation
  22. Computer restarted on your today
  23. I started a claim from an email
  24. I annoyed a veterinarian clinic for records
  25. I found an agent enrolled the incorrect policy
  26. Asked a question in a Teams Chat
  27. Left a Note on a policy or claim page
  28. I processed a claim
  29. I processed a duplicate policy/claim
  30. Assist a customer with a claim question
  31. Processed a wellness reimbursement request
  32. I assist a customer with a claim question
  33. Agent enrolled in an incorrect policy
  34. Annoyed a veterinarian clinic for records
  35. I processed a reimbursement request
  36. Started a claim from an email
  37. I left a Note on a policy / claim page
  38. I processed a policy / claim/ MRR with a pet named after food / animal / human
  39. Processed a Renewal task
  40. I asked a question in a Teams Chat
  41. I processed a Dunning task
  42. I assisted a customer with a claim payment
  43. Closed/completed a task
  44. Sent an email to a customer
  45. Helped a coworker
  46. I split out a claim
  47. I received appreciation by a customer/ agent / clinic
  48. Processed a cancellation
  49. I assigned additional claims to myself
  50. I cleaned out the email inbox
  51. Processed a policy/claim/MRR who has the same name as you (pet or PH)
  52. Answered an email
  53. Gave someone in Care a compliment
  54. Transferred a call to ACA or CLA
  55. I assigned additional claims to myself
  56. Processed a Dunning task
  57. Sent an emoji/gif in a Teams Chat
  58. I sent in an IT ticket
  59. Split out a claim
  60. I closed/completed a task
  61. Sent a chatter on a policy or claim
  62. Assisted in a Password Reset
  63. I transferred a call to ACA / CLA
  64. I received / processed a fax
  65. Processed a medical review
  66. The PH/clinic said my name wrong
  67. Process Duplicate Policy/Claim
  68. I processed a medical review
  69. Processed a policy/claim/MRR with a pet named after food (could also do named after another animal, named a human name, etc)
  70. I sent an email to a customer