I receivedappreciationby acustomer/agent / clinicAgentenrolled inan incorrectpolicyI received/processeda faxIprocesseda claimI gavesomeone inCare acomplimentIansweredan emailSent achatter ona policy orclaimAssist acustomerwith a claimquestionReceived/processeda faxI found anagentenrolled theincorrectpolicyGavesomeone inCare acomplimentI sentin an ITticketI decipheredhandwrittenclinic noteson my own!I sent anagenttattleClosed/completeda taskI processed areimbursementrequestAssisted acustomerwith a claimpaymentI assignedadditionalclaims tomyselfProcesseda claimLeft a Noteon a policyor claimpageIclosed/completeda taskAssistedin aPasswordResetI started aclaim froman emailAnnoyed aveterinarianclinic forrecordsProcesseda medicalreviewTransferreda call toACA orCLAProcessed apolicy/claim/MRRwho has thesame name asyou (pet or PH)I asked aquestionin a TeamsChatI assistedinPasswordResetI splitout aclaimIprocesseda RenewaltaskSent inan ITticketI left aNote on apolicy /claim pageSent anemoji/gif ina TeamsChatCleanedout theemailinboxAgentTattleHelped acoworkerI processedacancellationI sent anemoji/gif ina TeamsChatI processed apolicy / claim/ MRR thathas the samename as meComputerrestartedon yourtodayI processed apolicy / claim/MRR with a petnamed afterfood / animal /humanI cleanedout theemailinboxProcesseda DunningtaskI processeda duplicatepolicy/claimPH/clinicsaid yournamewrongI sent achatter ona policy orclaimProcessed apolicy/claim/MRRwith a pet namedafter food (could alsodo named afteranother animal,named a humanname, etc)I helpedacoworkerProcessedacancellationReceivedappreciation by acustomer/agent/orclinicAsked aquestionin a TeamsChatStarted aclaim froman emailThePH/clinicsaid myname wrongSent anemail to acustomerI assignedadditionalclaims tomyselfProcessDuplicatePolicy/ClaimProcessed awellnessreimbursementrequestIprocesseda DunningtaskItransferreda call toACA / CLASplitout aclaimAnsweredan emailDecipheredhandwrittenclinic noteson my own!I sent anemail to acustomerMy computerforcedrestarted onmeI assist acustomerwith a claimquestionProcesseda RenewaltaskI assisted acustomerwith a claimpaymentI annoyed aveterinarianclinic forrecordsIprocesseda medicalreviewI receivedappreciationby acustomer/agent / clinicAgentenrolled inan incorrectpolicyI received/processeda faxIprocesseda claimI gavesomeone inCare acomplimentIansweredan emailSent achatter ona policy orclaimAssist acustomerwith a claimquestionReceived/processeda faxI found anagentenrolled theincorrectpolicyGavesomeone inCare acomplimentI sentin an ITticketI decipheredhandwrittenclinic noteson my own!I sent anagenttattleClosed/completeda taskI processed areimbursementrequestAssisted acustomerwith a claimpaymentI assignedadditionalclaims tomyselfProcesseda claimLeft a Noteon a policyor claimpageIclosed/completeda taskAssistedin aPasswordResetI started aclaim froman emailAnnoyed aveterinarianclinic forrecordsProcesseda medicalreviewTransferreda call toACA orCLAProcessed apolicy/claim/MRRwho has thesame name asyou (pet or PH)I asked aquestionin a TeamsChatI assistedinPasswordResetI splitout aclaimIprocesseda RenewaltaskSent inan ITticketI left aNote on apolicy /claim pageSent anemoji/gif ina TeamsChatCleanedout theemailinboxAgentTattleHelped acoworkerI processedacancellationI sent anemoji/gif ina TeamsChatI processed apolicy / claim/ MRR thathas the samename as meComputerrestartedon yourtodayI processed apolicy / claim/MRR with a petnamed afterfood / animal /humanI cleanedout theemailinboxProcesseda DunningtaskI processeda duplicatepolicy/claimPH/clinicsaid yournamewrongI sent achatter ona policy orclaimProcessed apolicy/claim/MRRwith a pet namedafter food (could alsodo named afteranother animal,named a humanname, etc)I helpedacoworkerProcessedacancellationReceivedappreciation by acustomer/agent/orclinicAsked aquestionin a TeamsChatStarted aclaim froman emailThePH/clinicsaid myname wrongSent anemail to acustomerI assignedadditionalclaims tomyselfProcessDuplicatePolicy/ClaimProcessed awellnessreimbursementrequestIprocesseda DunningtaskItransferreda call toACA / CLASplitout aclaimAnsweredan emailDecipheredhandwrittenclinic noteson my own!I sent anemail to acustomerMy computerforcedrestarted onmeI assist acustomerwith a claimquestionProcesseda RenewaltaskI assisted acustomerwith a claimpaymentI annoyed aveterinarianclinic forrecordsIprocesseda medicalreview

Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I received appreciation by a customer/ agent / clinic
  2. Agent enrolled in an incorrect policy
  3. I received / processed a fax
  4. I processed a claim
  5. I gave someone in Care a compliment
  6. I answered an email
  7. Sent a chatter on a policy or claim
  8. Assist a customer with a claim question
  9. Received/processed a fax
  10. I found an agent enrolled the incorrect policy
  11. Gave someone in Care a compliment
  12. I sent in an IT ticket
  13. I deciphered handwritten clinic notes on my own!
  14. I sent an agent tattle
  15. Closed/completed a task
  16. I processed a reimbursement request
  17. Assisted a customer with a claim payment
  18. I assigned additional claims to myself
  19. Processed a claim
  20. Left a Note on a policy or claim page
  21. I closed/completed a task
  22. Assisted in a Password Reset
  23. I started a claim from an email
  24. Annoyed a veterinarian clinic for records
  25. Processed a medical review
  26. Transferred a call to ACA or CLA
  27. Processed a policy/claim/MRR who has the same name as you (pet or PH)
  28. I asked a question in a Teams Chat
  29. I assisted in Password Reset
  30. I split out a claim
  31. I processed a Renewal task
  32. Sent in an IT ticket
  33. I left a Note on a policy / claim page
  34. Sent an emoji/gif in a Teams Chat
  35. Cleaned out the email inbox
  36. Agent Tattle
  37. Helped a coworker
  38. I processed a cancellation
  39. I sent an emoji/gif in a Teams Chat
  40. I processed a policy / claim / MRR that has the same name as me
  41. Computer restarted on your today
  42. I processed a policy / claim/ MRR with a pet named after food / animal / human
  43. I cleaned out the email inbox
  44. Processed a Dunning task
  45. I processed a duplicate policy/claim
  46. PH/clinic said your name wrong
  47. I sent a chatter on a policy or claim
  48. Processed a policy/claim/MRR with a pet named after food (could also do named after another animal, named a human name, etc)
  49. I helped a coworker
  50. Processed a cancellation
  51. Received appreciation by a customer/agent/or clinic
  52. Asked a question in a Teams Chat
  53. Started a claim from an email
  54. The PH/clinic said my name wrong
  55. Sent an email to a customer
  56. I assigned additional claims to myself
  57. Process Duplicate Policy/Claim
  58. Processed a wellness reimbursement request
  59. I processed a Dunning task
  60. I transferred a call to ACA / CLA
  61. Split out a claim
  62. Answered an email
  63. Deciphered handwritten clinic notes on my own!
  64. I sent an email to a customer
  65. My computer forced restarted on me
  66. I assist a customer with a claim question
  67. Processed a Renewal task
  68. I assisted a customer with a claim payment
  69. I annoyed a veterinarian clinic for records
  70. I processed a medical review