Follow-up witha customer yousnoozed thatyou sentoptions to 1-2days later.Discuss strong bluefluorescence in ahigher color grade.Explain mostdiamonds are notnegatively effectedvisually, but you cancheck with seller.Answer afellow GG'squestion inSlack orchat.Send a customer alink to their cart atthe end of theconvo and offer totext them later inthe week tofollowup. Negotiate with thecustomersuccessfully. (SHsays we can offer anadditional $200 off,start with $50,etc.and go fromthere). Help a customerexchange theirdiamond orsetting whenthey chat in for areturn.Help acustomercompare 2 or 3diamonds inchat and settleon one.Yousuggested asolution ortwo in a burnpost.Find acustomer an altwhen thediamond theyliked has beensold.Help a customerpurchase adiamond andsetting that youpersonallyrecommended.Successfully sella care plan whenone was notadded and thecustomer addedit because of you. Sell a$100K+diamond.Provide thecustomer theirrequesteddiamond imagingin chat thatpreviouslyoriginated in Front. Successfullysearch Slack for aprevious quotethat can be usedon your currentcustomer request. Positivefeedback givenabout youand/or the RCteam in chat."Hi, I'minterested in acustom setting"- Help customerfind one instock on site.Help acustomer find adiamond on oursite if they chatin with one froma competitor.Learn somethingnew aboutdiamonds or thesite, and sharewith the team inSlack.Yousuccessfullyhandled aburn fromstart to finish.Suggest aneye cleanSI1 or SI2diamond.Successfullydecline an "offer"from the customerby recommendingthey pay via wirefor a 1.5%discount. Frustratedcustomer alert:you helped turnaround theirattitude andthey left happy. Asked proactivequestions to findthe perfectsetting anddiamond for acustomer. Give a fellowteammate ashoutout for ajob well done inslack orintercom.Follow-up witha customer yousnoozed thatyou sentoptions to 1-2days later.Discuss strong bluefluorescence in ahigher color grade.Explain mostdiamonds are notnegatively effectedvisually, but you cancheck with seller.Answer afellow GG'squestion inSlack orchat.Send a customer alink to their cart atthe end of theconvo and offer totext them later inthe week tofollowup. Negotiate with thecustomersuccessfully. (SHsays we can offer anadditional $200 off,start with $50,etc.and go fromthere). Help a customerexchange theirdiamond orsetting whenthey chat in for areturn.Help acustomercompare 2 or 3diamonds inchat and settleon one.Yousuggested asolution ortwo in a burnpost.Find acustomer an altwhen thediamond theyliked has beensold.Help a customerpurchase adiamond andsetting that youpersonallyrecommended.Successfully sella care plan whenone was notadded and thecustomer addedit because of you. Sell a$100K+diamond.Provide thecustomer theirrequesteddiamond imagingin chat thatpreviouslyoriginated in Front. Successfullysearch Slack for aprevious quotethat can be usedon your currentcustomer request. Positivefeedback givenabout youand/or the RCteam in chat."Hi, I'minterested in acustom setting"- Help customerfind one instock on site.Help acustomer find adiamond on oursite if they chatin with one froma competitor.Learn somethingnew aboutdiamonds or thesite, and sharewith the team inSlack.Yousuccessfullyhandled aburn fromstart to finish.Suggest aneye cleanSI1 or SI2diamond.Successfullydecline an "offer"from the customerby recommendingthey pay via wirefor a 1.5%discount. Frustratedcustomer alert:you helped turnaround theirattitude andthey left happy. Asked proactivequestions to findthe perfectsetting anddiamond for acustomer. Give a fellowteammate ashoutout for ajob well done inslack orintercom.

Rare Carat Bingo - September Edition - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Follow-up with a customer you snoozed that you sent options to 1-2 days later.
  2. Discuss strong blue fluorescence in a higher color grade. Explain most diamonds are not negatively effected visually, but you can check with seller.
  3. Answer a fellow GG's question in Slack or chat.
  4. Send a customer a link to their cart at the end of the convo and offer to text them later in the week to followup.
  5. Negotiate with the customer successfully. (SH says we can offer an additional $200 off, start with $50, etc.and go from there).
  6. Help a customer exchange their diamond or setting when they chat in for a return.
  7. Help a customer compare 2 or 3 diamonds in chat and settle on one.
  8. You suggested a solution or two in a burn post.
  9. Find a customer an alt when the diamond they liked has been sold.
  10. Help a customer purchase a diamond and setting that you personally recommended.
  11. Successfully sell a care plan when one was not added and the customer added it because of you.
  12. Sell a $100K+ diamond.
  13. Provide the customer their requested diamond imaging in chat that previously originated in Front.
  14. Successfully search Slack for a previous quote that can be used on your current customer request.
  15. Positive feedback given about you and/or the RC team in chat.
  16. "Hi, I'm interested in a custom setting" - Help customer find one in stock on site.
  17. Help a customer find a diamond on our site if they chat in with one from a competitor.
  18. Learn something new about diamonds or the site, and share with the team in Slack.
  19. You successfully handled a burn from start to finish.
  20. Suggest an eye clean SI1 or SI2 diamond.
  21. Successfully decline an "offer" from the customer by recommending they pay via wire for a 1.5% discount.
  22. Frustrated customer alert: you helped turn around their attitude and they left happy.
  23. Asked proactive questions to find the perfect setting and diamond for a customer.
  24. Give a fellow teammate a shoutout for a job well done in slack or intercom.