Frustratedcustomer alert:you helped turnaround theirattitude andthey left happy. Provide thecustomer theirrequesteddiamond imagingin chat thatpreviouslyoriginated in Front. Help a customerpurchase adiamond andsetting that youpersonallyrecommended.Give a fellowteammate ashoutout for ajob well done inslack orintercom.Help acustomer find adiamond on oursite if they chatin with one froma competitor.Suggest aneye cleanSI1 or SI2diamond.Successfully sella care plan whenone was notadded and thecustomer addedit because of you. Successfullysearch Slack for aprevious quotethat can be usedon your currentcustomer request. Help a customerexchange theirdiamond orsetting whenthey chat in for areturn.Asked proactivequestions to findthe perfectsetting anddiamond for acustomer. Negotiate with thecustomersuccessfully. (SHsays we can offer anadditional $200 off,start with $50,etc.and go fromthere). Answer afellow GG'squestion inSlack orchat.Successfullydecline an "offer"from the customerby recommendingthey pay via wirefor a 1.5%discount. Positivefeedback givenabout youand/or the RCteam in chat.Sell a$100K+diamond.Send a customer alink to their cart atthe end of theconvo and offer totext them later inthe week tofollowup. Yousuccessfullyhandled aburn fromstart to finish.Find acustomer an altwhen thediamond theyliked has beensold.Help acustomercompare 2 or 3diamonds inchat and settleon one."Hi, I'minterested in acustom setting"- Help customerfind one instock on site.Yousuggested asolution ortwo in a burnpost.Follow-up witha customer yousnoozed thatyou sentoptions to 1-2days later.Discuss strong bluefluorescence in ahigher color grade.Explain mostdiamonds are notnegatively effectedvisually, but you cancheck with seller.Learn somethingnew aboutdiamonds or thesite, and sharewith the team inSlack.Frustratedcustomer alert:you helped turnaround theirattitude andthey left happy. Provide thecustomer theirrequesteddiamond imagingin chat thatpreviouslyoriginated in Front. Help a customerpurchase adiamond andsetting that youpersonallyrecommended.Give a fellowteammate ashoutout for ajob well done inslack orintercom.Help acustomer find adiamond on oursite if they chatin with one froma competitor.Suggest aneye cleanSI1 or SI2diamond.Successfully sella care plan whenone was notadded and thecustomer addedit because of you. Successfullysearch Slack for aprevious quotethat can be usedon your currentcustomer request. Help a customerexchange theirdiamond orsetting whenthey chat in for areturn.Asked proactivequestions to findthe perfectsetting anddiamond for acustomer. Negotiate with thecustomersuccessfully. (SHsays we can offer anadditional $200 off,start with $50,etc.and go fromthere). Answer afellow GG'squestion inSlack orchat.Successfullydecline an "offer"from the customerby recommendingthey pay via wirefor a 1.5%discount. Positivefeedback givenabout youand/or the RCteam in chat.Sell a$100K+diamond.Send a customer alink to their cart atthe end of theconvo and offer totext them later inthe week tofollowup. Yousuccessfullyhandled aburn fromstart to finish.Find acustomer an altwhen thediamond theyliked has beensold.Help acustomercompare 2 or 3diamonds inchat and settleon one."Hi, I'minterested in acustom setting"- Help customerfind one instock on site.Yousuggested asolution ortwo in a burnpost.Follow-up witha customer yousnoozed thatyou sentoptions to 1-2days later.Discuss strong bluefluorescence in ahigher color grade.Explain mostdiamonds are notnegatively effectedvisually, but you cancheck with seller.Learn somethingnew aboutdiamonds or thesite, and sharewith the team inSlack.

Rare Carat Bingo - September Edition - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Frustrated customer alert: you helped turn around their attitude and they left happy.
  2. Provide the customer their requested diamond imaging in chat that previously originated in Front.
  3. Help a customer purchase a diamond and setting that you personally recommended.
  4. Give a fellow teammate a shoutout for a job well done in slack or intercom.
  5. Help a customer find a diamond on our site if they chat in with one from a competitor.
  6. Suggest an eye clean SI1 or SI2 diamond.
  7. Successfully sell a care plan when one was not added and the customer added it because of you.
  8. Successfully search Slack for a previous quote that can be used on your current customer request.
  9. Help a customer exchange their diamond or setting when they chat in for a return.
  10. Asked proactive questions to find the perfect setting and diamond for a customer.
  11. Negotiate with the customer successfully. (SH says we can offer an additional $200 off, start with $50, etc.and go from there).
  12. Answer a fellow GG's question in Slack or chat.
  13. Successfully decline an "offer" from the customer by recommending they pay via wire for a 1.5% discount.
  14. Positive feedback given about you and/or the RC team in chat.
  15. Sell a $100K+ diamond.
  16. Send a customer a link to their cart at the end of the convo and offer to text them later in the week to followup.
  17. You successfully handled a burn from start to finish.
  18. Find a customer an alt when the diamond they liked has been sold.
  19. Help a customer compare 2 or 3 diamonds in chat and settle on one.
  20. "Hi, I'm interested in a custom setting" - Help customer find one in stock on site.
  21. You suggested a solution or two in a burn post.
  22. Follow-up with a customer you snoozed that you sent options to 1-2 days later.
  23. Discuss strong blue fluorescence in a higher color grade. Explain most diamonds are not negatively effected visually, but you can check with seller.
  24. Learn something new about diamonds or the site, and share with the team in Slack.