This bingo card has a free space and 24 words: Discuss strong blue fluorescence in a higher color grade. Explain most diamonds are not negatively effected visually, but you can check with seller., Follow-up with a customer you snoozed that you sent options to 1-2 days later., "Hi, I'm interested in a custom setting" - Help customer find one in stock on site., Help a customer exchange their diamond or setting when they chat in for a return., Negotiate with the customer successfully. (SH says we can offer an additional $200 off, start with $50, etc.and go from there)., Successfully decline an "offer" from the customer by recommending they pay via wire for a 1.5% discount., Suggest an eye clean SI1 or SI2 diamond., Successfully search Slack for a previous quote that can be used on your current customer request., Find a customer an alt when the diamond they liked has been sold., You successfully handled a burn from start to finish., Learn something new about diamonds or the site, and share with the team in Slack., Frustrated customer alert: you helped turn around their attitude and they left happy., Positive feedback given about you and/or the RC team in chat., Give a fellow teammate a shoutout for a job well done in slack or intercom., Answer a fellow GG's question in Slack or chat., Help a customer find a diamond on our site if they chat in with one from a competitor., Help a customer purchase a diamond and setting that you personally recommended., Sell a $100K+ diamond., Send a customer a link to their cart at the end of the convo and offer to text them later in the week to followup., Successfully sell a care plan when one was not added and the customer added it because of you., Provide the customer their requested diamond imaging in chat that previously originated in Front., You suggested a solution or two in a burn post., Asked proactive questions to find the perfect setting and diamond for a customer. and Help a customer compare 2 or 3 diamonds in chat and settle on one..
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