Met WithYourSupervisorPosted aPicture onVivaEngageReceivedMedicalRecordsHad aTeamsMeetingSaid “GoodMorning” to3 DifferentPeopleSaid “Hi”to theManagerUpdated aPatient’sInsuranceReceivedPriorAuthorizationSubmittedanAuth/AppealStayedOn Holdfor Over 5MinutesHelped aCoworkerReceiveda FaxLoggedintoAWSResolvedanOutstandingIssueCalledaPracticeReceivedPositiveFeedbackFinishedan OnlineTrainingReceived aVoicemailfrom aPatientUsed anInsuranceChatFeatureReceived aVoicemailfrom anInsuranceClockedintoWorkdayCalledaPatientTook aWalkOutsideCalled anInsuranceHelpedSomeoneFromAnotherDepartmentSpoketo anAE/NAMCame IntoOffice 3DaysHad toSubmit anIT TicketAssistedSupervisorwith aProjectClosedaDenialMet WithYourSupervisorPosted aPicture onVivaEngageReceivedMedicalRecordsHad aTeamsMeetingSaid “GoodMorning” to3 DifferentPeopleSaid “Hi”to theManagerUpdated aPatient’sInsuranceReceivedPriorAuthorizationSubmittedanAuth/AppealStayedOn Holdfor Over 5MinutesHelped aCoworkerReceiveda FaxLoggedintoAWSResolvedanOutstandingIssueCalledaPracticeReceivedPositiveFeedbackFinishedan OnlineTrainingReceived aVoicemailfrom aPatientUsed anInsuranceChatFeatureReceived aVoicemailfrom anInsuranceClockedintoWorkdayCalledaPatientTook aWalkOutsideCalled anInsuranceHelpedSomeoneFromAnotherDepartmentSpoketo anAE/NAMCame IntoOffice 3DaysHad toSubmit anIT TicketAssistedSupervisorwith aProjectClosedaDenial

Customer Service Week RCM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Met With Your Supervisor
  2. Posted a Picture on Viva Engage
  3. Received Medical Records
  4. Had a Teams Meeting
  5. Said “Good Morning” to 3 Different People
  6. Said “Hi” to the Manager
  7. Updated a Patient’s Insurance
  8. Received Prior Authorization
  9. Submitted an Auth/Appeal
  10. Stayed On Hold for Over 5 Minutes
  11. Helped a Coworker
  12. Received a Fax
  13. Logged into AWS
  14. Resolved an Outstanding Issue
  15. Called a Practice
  16. Received Positive Feedback
  17. Finished an Online Training
  18. Received a Voicemail from a Patient
  19. Used an Insurance Chat Feature
  20. Received a Voicemail from an Insurance
  21. Clocked into Workday
  22. Called a Patient
  23. Took a Walk Outside
  24. Called an Insurance
  25. Helped Someone From Another Department
  26. Spoke to an AE/NAM
  27. Came Into Office 3 Days
  28. Had to Submit an IT Ticket
  29. Assisted Supervisor with a Project
  30. Closed a Denial