Updated aPatient’sInsuranceReceivedPositiveFeedbackHad toSubmit anIT TicketSpoketo anAE/NAMCame IntoOffice 3DaysPosted aPicture onVivaEngageLoggedintoAWSReceivedMedicalRecordsSaid “Hi”to theManagerClosedaDenialCalled anInsuranceSaid “GoodMorning” to3 DifferentPeopleMet WithYourSupervisorTook aWalkOutsideResolvedanOutstandingIssueUsed anInsuranceChatFeatureHelped aCoworkerAssistedSupervisorwith aProjectReceived aVoicemailfrom aPatientReceivedPriorAuthorizationClockedintoWorkdayCalledaPatientHelpedSomeoneFromAnotherDepartmentReceiveda FaxHad aTeamsMeetingSubmittedanAuth/AppealReceived aVoicemailfrom anInsuranceCalledaPracticeFinishedan OnlineTrainingStayedOn Holdfor Over 5MinutesUpdated aPatient’sInsuranceReceivedPositiveFeedbackHad toSubmit anIT TicketSpoketo anAE/NAMCame IntoOffice 3DaysPosted aPicture onVivaEngageLoggedintoAWSReceivedMedicalRecordsSaid “Hi”to theManagerClosedaDenialCalled anInsuranceSaid “GoodMorning” to3 DifferentPeopleMet WithYourSupervisorTook aWalkOutsideResolvedanOutstandingIssueUsed anInsuranceChatFeatureHelped aCoworkerAssistedSupervisorwith aProjectReceived aVoicemailfrom aPatientReceivedPriorAuthorizationClockedintoWorkdayCalledaPatientHelpedSomeoneFromAnotherDepartmentReceiveda FaxHad aTeamsMeetingSubmittedanAuth/AppealReceived aVoicemailfrom anInsuranceCalledaPracticeFinishedan OnlineTrainingStayedOn Holdfor Over 5Minutes

Customer Service Week RCM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Updated a Patient’s Insurance
  2. Received Positive Feedback
  3. Had to Submit an IT Ticket
  4. Spoke to an AE/NAM
  5. Came Into Office 3 Days
  6. Posted a Picture on Viva Engage
  7. Logged into AWS
  8. Received Medical Records
  9. Said “Hi” to the Manager
  10. Closed a Denial
  11. Called an Insurance
  12. Said “Good Morning” to 3 Different People
  13. Met With Your Supervisor
  14. Took a Walk Outside
  15. Resolved an Outstanding Issue
  16. Used an Insurance Chat Feature
  17. Helped a Coworker
  18. Assisted Supervisor with a Project
  19. Received a Voicemail from a Patient
  20. Received Prior Authorization
  21. Clocked into Workday
  22. Called a Patient
  23. Helped Someone From Another Department
  24. Received a Fax
  25. Had a Teams Meeting
  26. Submitted an Auth/Appeal
  27. Received a Voicemail from an Insurance
  28. Called a Practice
  29. Finished an Online Training
  30. Stayed On Hold for Over 5 Minutes