Had aTeamsMeetingCalled anInsuranceReceiveda FaxCalledaPracticeResolvedanOutstandingIssueReceived aVoicemailfrom anInsuranceLoggedintoAWSPosted aPicture onVivaEngageSpoketo anAE/NAMReceived aVoicemailfrom aPatientHelped aCoworkerReceivedPositiveFeedbackReceivedPriorAuthorizationUpdated aPatient’sInsuranceAssistedSupervisorwith aProjectStayedOn Holdfor Over 5MinutesReceivedMedicalRecordsUsed anInsuranceChatFeatureMet WithYourSupervisorCame IntoOffice 3DaysClosedaDenialSubmittedanAuth/AppealHelpedSomeoneFromAnotherDepartmentHad toSubmit anIT TicketSaid “Hi”to theManagerClockedintoWorkdayTook aWalkOutsideSaid “GoodMorning” to3 DifferentPeopleFinishedan OnlineTrainingCalledaPatientHad aTeamsMeetingCalled anInsuranceReceiveda FaxCalledaPracticeResolvedanOutstandingIssueReceived aVoicemailfrom anInsuranceLoggedintoAWSPosted aPicture onVivaEngageSpoketo anAE/NAMReceived aVoicemailfrom aPatientHelped aCoworkerReceivedPositiveFeedbackReceivedPriorAuthorizationUpdated aPatient’sInsuranceAssistedSupervisorwith aProjectStayedOn Holdfor Over 5MinutesReceivedMedicalRecordsUsed anInsuranceChatFeatureMet WithYourSupervisorCame IntoOffice 3DaysClosedaDenialSubmittedanAuth/AppealHelpedSomeoneFromAnotherDepartmentHad toSubmit anIT TicketSaid “Hi”to theManagerClockedintoWorkdayTook aWalkOutsideSaid “GoodMorning” to3 DifferentPeopleFinishedan OnlineTrainingCalledaPatient

Customer Service Week RCM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Had a Teams Meeting
  2. Called an Insurance
  3. Received a Fax
  4. Called a Practice
  5. Resolved an Outstanding Issue
  6. Received a Voicemail from an Insurance
  7. Logged into AWS
  8. Posted a Picture on Viva Engage
  9. Spoke to an AE/NAM
  10. Received a Voicemail from a Patient
  11. Helped a Coworker
  12. Received Positive Feedback
  13. Received Prior Authorization
  14. Updated a Patient’s Insurance
  15. Assisted Supervisor with a Project
  16. Stayed On Hold for Over 5 Minutes
  17. Received Medical Records
  18. Used an Insurance Chat Feature
  19. Met With Your Supervisor
  20. Came Into Office 3 Days
  21. Closed a Denial
  22. Submitted an Auth/Appeal
  23. Helped Someone From Another Department
  24. Had to Submit an IT Ticket
  25. Said “Hi” to the Manager
  26. Clocked into Workday
  27. Took a Walk Outside
  28. Said “Good Morning” to 3 Different People
  29. Finished an Online Training
  30. Called a Patient