Met WithYourSupervisorCalledaPracticeCalled anInsuranceStayedOn Holdfor Over 5MinutesResolvedanOutstandingIssueClosedaDenialReceivedPriorAuthorizationTook aWalkOutsideAssistedSupervisorwith aProjectReceivedPositiveFeedbackReceiveda FaxHelped aCoworkerReceivedMedicalRecordsUpdated aPatient’sInsurancePosted aPicture onVivaEngageCame IntoOffice 3DaysReceived aVoicemailfrom anInsuranceSubmittedanAuth/AppealLoggedintoAWSHad toSubmit anIT TicketHelpedSomeoneFromAnotherDepartmentHad aTeamsMeetingCalledaPatientClockedintoWorkdayReceived aVoicemailfrom aPatientSaid “Hi”to theManagerUsed anInsuranceChatFeatureSaid “GoodMorning” to3 DifferentPeopleFinishedan OnlineTrainingSpoketo anAE/NAMMet WithYourSupervisorCalledaPracticeCalled anInsuranceStayedOn Holdfor Over 5MinutesResolvedanOutstandingIssueClosedaDenialReceivedPriorAuthorizationTook aWalkOutsideAssistedSupervisorwith aProjectReceivedPositiveFeedbackReceiveda FaxHelped aCoworkerReceivedMedicalRecordsUpdated aPatient’sInsurancePosted aPicture onVivaEngageCame IntoOffice 3DaysReceived aVoicemailfrom anInsuranceSubmittedanAuth/AppealLoggedintoAWSHad toSubmit anIT TicketHelpedSomeoneFromAnotherDepartmentHad aTeamsMeetingCalledaPatientClockedintoWorkdayReceived aVoicemailfrom aPatientSaid “Hi”to theManagerUsed anInsuranceChatFeatureSaid “GoodMorning” to3 DifferentPeopleFinishedan OnlineTrainingSpoketo anAE/NAM

Customer Service Week RCM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Met With Your Supervisor
  2. Called a Practice
  3. Called an Insurance
  4. Stayed On Hold for Over 5 Minutes
  5. Resolved an Outstanding Issue
  6. Closed a Denial
  7. Received Prior Authorization
  8. Took a Walk Outside
  9. Assisted Supervisor with a Project
  10. Received Positive Feedback
  11. Received a Fax
  12. Helped a Coworker
  13. Received Medical Records
  14. Updated a Patient’s Insurance
  15. Posted a Picture on Viva Engage
  16. Came Into Office 3 Days
  17. Received a Voicemail from an Insurance
  18. Submitted an Auth/Appeal
  19. Logged into AWS
  20. Had to Submit an IT Ticket
  21. Helped Someone From Another Department
  22. Had a Teams Meeting
  23. Called a Patient
  24. Clocked into Workday
  25. Received a Voicemail from a Patient
  26. Said “Hi” to the Manager
  27. Used an Insurance Chat Feature
  28. Said “Good Morning” to 3 Different People
  29. Finished an Online Training
  30. Spoke to an AE/NAM