HelpedSomeoneFromAnotherDepartmentReceivedPositiveFeedbackSaid “Hi”to theManagerUpdated aPatient’sInsuranceStayedOn Holdfor Over 5MinutesClockedintoWorkdayReceived aVoicemailfrom aPatientCalledaPatientCalledaPracticeHad toSubmit anIT TicketHad aTeamsMeetingReceivedPriorAuthorizationUsed anInsuranceChatFeatureHelped aCoworkerSaid “GoodMorning” to3 DifferentPeopleSpoketo anAE/NAMLoggedintoAWSResolvedanOutstandingIssueClosedaDenialReceived aVoicemailfrom anInsuranceCame IntoOffice 3DaysSubmittedanAuth/AppealTook aWalkOutsidePosted aPicture onVivaEngageMet WithYourSupervisorCalled anInsuranceReceiveda FaxFinishedan OnlineTrainingAssistedSupervisorwith aProjectReceivedMedicalRecordsHelpedSomeoneFromAnotherDepartmentReceivedPositiveFeedbackSaid “Hi”to theManagerUpdated aPatient’sInsuranceStayedOn Holdfor Over 5MinutesClockedintoWorkdayReceived aVoicemailfrom aPatientCalledaPatientCalledaPracticeHad toSubmit anIT TicketHad aTeamsMeetingReceivedPriorAuthorizationUsed anInsuranceChatFeatureHelped aCoworkerSaid “GoodMorning” to3 DifferentPeopleSpoketo anAE/NAMLoggedintoAWSResolvedanOutstandingIssueClosedaDenialReceived aVoicemailfrom anInsuranceCame IntoOffice 3DaysSubmittedanAuth/AppealTook aWalkOutsidePosted aPicture onVivaEngageMet WithYourSupervisorCalled anInsuranceReceiveda FaxFinishedan OnlineTrainingAssistedSupervisorwith aProjectReceivedMedicalRecords

Customer Service Week RCM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
  1. Helped Someone From Another Department
  2. Received Positive Feedback
  3. Said “Hi” to the Manager
  4. Updated a Patient’s Insurance
  5. Stayed On Hold for Over 5 Minutes
  6. Clocked into Workday
  7. Received a Voicemail from a Patient
  8. Called a Patient
  9. Called a Practice
  10. Had to Submit an IT Ticket
  11. Had a Teams Meeting
  12. Received Prior Authorization
  13. Used an Insurance Chat Feature
  14. Helped a Coworker
  15. Said “Good Morning” to 3 Different People
  16. Spoke to an AE/NAM
  17. Logged into AWS
  18. Resolved an Outstanding Issue
  19. Closed a Denial
  20. Received a Voicemail from an Insurance
  21. Came Into Office 3 Days
  22. Submitted an Auth/Appeal
  23. Took a Walk Outside
  24. Posted a Picture on Viva Engage
  25. Met With Your Supervisor
  26. Called an Insurance
  27. Received a Fax
  28. Finished an Online Training
  29. Assisted Supervisor with a Project
  30. Received Medical Records