CalledaPracticeSaid “Hi”to theManagerSpoketo anAE/NAMResolvedanOutstandingIssueMet WithYourSupervisorStayedOn Holdfor Over 5MinutesClosedaDenialPosted aPicture onVivaEngageClockedintoWorkdayReceived aVoicemailfrom aPatientHad aTeamsMeetingSaid “GoodMorning” to3 DifferentPeopleReceivedMedicalRecordsTook aWalkOutsideLoggedintoAWSUsed anInsuranceChatFeatureReceived aVoicemailfrom anInsuranceHelped aCoworkerHelpedSomeoneFromAnotherDepartmentReceiveda FaxSubmittedanAuth/AppealCalledaPatientAssistedSupervisorwith aProjectReceivedPositiveFeedbackCame IntoOffice 3DaysCalled anInsuranceHad toSubmit anIT TicketUpdated aPatient’sInsuranceFinishedan OnlineTrainingReceivedPriorAuthorizationCalledaPracticeSaid “Hi”to theManagerSpoketo anAE/NAMResolvedanOutstandingIssueMet WithYourSupervisorStayedOn Holdfor Over 5MinutesClosedaDenialPosted aPicture onVivaEngageClockedintoWorkdayReceived aVoicemailfrom aPatientHad aTeamsMeetingSaid “GoodMorning” to3 DifferentPeopleReceivedMedicalRecordsTook aWalkOutsideLoggedintoAWSUsed anInsuranceChatFeatureReceived aVoicemailfrom anInsuranceHelped aCoworkerHelpedSomeoneFromAnotherDepartmentReceiveda FaxSubmittedanAuth/AppealCalledaPatientAssistedSupervisorwith aProjectReceivedPositiveFeedbackCame IntoOffice 3DaysCalled anInsuranceHad toSubmit anIT TicketUpdated aPatient’sInsuranceFinishedan OnlineTrainingReceivedPriorAuthorization

Customer Service Week RCM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Called a Practice
  2. Said “Hi” to the Manager
  3. Spoke to an AE/NAM
  4. Resolved an Outstanding Issue
  5. Met With Your Supervisor
  6. Stayed On Hold for Over 5 Minutes
  7. Closed a Denial
  8. Posted a Picture on Viva Engage
  9. Clocked into Workday
  10. Received a Voicemail from a Patient
  11. Had a Teams Meeting
  12. Said “Good Morning” to 3 Different People
  13. Received Medical Records
  14. Took a Walk Outside
  15. Logged into AWS
  16. Used an Insurance Chat Feature
  17. Received a Voicemail from an Insurance
  18. Helped a Coworker
  19. Helped Someone From Another Department
  20. Received a Fax
  21. Submitted an Auth/Appeal
  22. Called a Patient
  23. Assisted Supervisor with a Project
  24. Received Positive Feedback
  25. Came Into Office 3 Days
  26. Called an Insurance
  27. Had to Submit an IT Ticket
  28. Updated a Patient’s Insurance
  29. Finished an Online Training
  30. Received Prior Authorization