Had toSubmit anIT TicketCalled anInsuranceHad aTeamsMeetingCalledaPatientReceived aVoicemailfrom aPatientResolvedanOutstandingIssueReceivedPriorAuthorizationReceivedPositiveFeedbackClockedintoWorkdayUpdated aPatient’sInsuranceLoggedintoAWSSpoketo anAE/NAMReceiveda FaxUsed anInsuranceChatFeatureMet WithYourSupervisorCalledaPracticeSaid “Hi”to theManagerPosted aPicture onVivaEngageStayedOn Holdfor Over 5MinutesCame IntoOffice 3DaysFinishedan OnlineTrainingHelped aCoworkerSaid “GoodMorning” to3 DifferentPeopleHelpedSomeoneFromAnotherDepartmentReceived aVoicemailfrom anInsuranceSubmittedanAuth/AppealAssistedSupervisorwith aProjectClosedaDenialReceivedMedicalRecordsTook aWalkOutsideHad toSubmit anIT TicketCalled anInsuranceHad aTeamsMeetingCalledaPatientReceived aVoicemailfrom aPatientResolvedanOutstandingIssueReceivedPriorAuthorizationReceivedPositiveFeedbackClockedintoWorkdayUpdated aPatient’sInsuranceLoggedintoAWSSpoketo anAE/NAMReceiveda FaxUsed anInsuranceChatFeatureMet WithYourSupervisorCalledaPracticeSaid “Hi”to theManagerPosted aPicture onVivaEngageStayedOn Holdfor Over 5MinutesCame IntoOffice 3DaysFinishedan OnlineTrainingHelped aCoworkerSaid “GoodMorning” to3 DifferentPeopleHelpedSomeoneFromAnotherDepartmentReceived aVoicemailfrom anInsuranceSubmittedanAuth/AppealAssistedSupervisorwith aProjectClosedaDenialReceivedMedicalRecordsTook aWalkOutside

Customer Service Week RCM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Had to Submit an IT Ticket
  2. Called an Insurance
  3. Had a Teams Meeting
  4. Called a Patient
  5. Received a Voicemail from a Patient
  6. Resolved an Outstanding Issue
  7. Received Prior Authorization
  8. Received Positive Feedback
  9. Clocked into Workday
  10. Updated a Patient’s Insurance
  11. Logged into AWS
  12. Spoke to an AE/NAM
  13. Received a Fax
  14. Used an Insurance Chat Feature
  15. Met With Your Supervisor
  16. Called a Practice
  17. Said “Hi” to the Manager
  18. Posted a Picture on Viva Engage
  19. Stayed On Hold for Over 5 Minutes
  20. Came Into Office 3 Days
  21. Finished an Online Training
  22. Helped a Coworker
  23. Said “Good Morning” to 3 Different People
  24. Helped Someone From Another Department
  25. Received a Voicemail from an Insurance
  26. Submitted an Auth/Appeal
  27. Assisted Supervisor with a Project
  28. Closed a Denial
  29. Received Medical Records
  30. Took a Walk Outside