SubmittedanAuth/AppealStayedOn Holdfor Over 5MinutesResolvedanOutstandingIssueUsed anInsuranceChatFeatureClockedintoWorkdayHelped aCoworkerReceived aVoicemailfrom anInsuranceTook aWalkOutsideSpoketo anAE/NAMPosted aPicture onVivaEngageClosedaDenialMet WithYourSupervisorUpdated aPatient’sInsuranceCame IntoOffice 3DaysHelpedSomeoneFromAnotherDepartmentFinishedan OnlineTrainingLoggedintoAWSSaid “Hi”to theManagerSaid “GoodMorning” to3 DifferentPeopleAssistedSupervisorwith aProjectReceiveda FaxHad aTeamsMeetingCalledaPracticeCalled anInsuranceReceivedMedicalRecordsReceivedPositiveFeedbackCalledaPatientHad toSubmit anIT TicketReceivedPriorAuthorizationReceived aVoicemailfrom aPatientSubmittedanAuth/AppealStayedOn Holdfor Over 5MinutesResolvedanOutstandingIssueUsed anInsuranceChatFeatureClockedintoWorkdayHelped aCoworkerReceived aVoicemailfrom anInsuranceTook aWalkOutsideSpoketo anAE/NAMPosted aPicture onVivaEngageClosedaDenialMet WithYourSupervisorUpdated aPatient’sInsuranceCame IntoOffice 3DaysHelpedSomeoneFromAnotherDepartmentFinishedan OnlineTrainingLoggedintoAWSSaid “Hi”to theManagerSaid “GoodMorning” to3 DifferentPeopleAssistedSupervisorwith aProjectReceiveda FaxHad aTeamsMeetingCalledaPracticeCalled anInsuranceReceivedMedicalRecordsReceivedPositiveFeedbackCalledaPatientHad toSubmit anIT TicketReceivedPriorAuthorizationReceived aVoicemailfrom aPatient

Customer Service Week RCM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Submitted an Auth/Appeal
  2. Stayed On Hold for Over 5 Minutes
  3. Resolved an Outstanding Issue
  4. Used an Insurance Chat Feature
  5. Clocked into Workday
  6. Helped a Coworker
  7. Received a Voicemail from an Insurance
  8. Took a Walk Outside
  9. Spoke to an AE/NAM
  10. Posted a Picture on Viva Engage
  11. Closed a Denial
  12. Met With Your Supervisor
  13. Updated a Patient’s Insurance
  14. Came Into Office 3 Days
  15. Helped Someone From Another Department
  16. Finished an Online Training
  17. Logged into AWS
  18. Said “Hi” to the Manager
  19. Said “Good Morning” to 3 Different People
  20. Assisted Supervisor with a Project
  21. Received a Fax
  22. Had a Teams Meeting
  23. Called a Practice
  24. Called an Insurance
  25. Received Medical Records
  26. Received Positive Feedback
  27. Called a Patient
  28. Had to Submit an IT Ticket
  29. Received Prior Authorization
  30. Received a Voicemail from a Patient