CalledaPatientSubmittedanAuth/AppealUsed anInsuranceChatFeatureReceivedPriorAuthorizationAssistedSupervisorwith aProjectSaid “GoodMorning” to3 DifferentPeopleReceived aVoicemailfrom aPatientMet WithYourSupervisorHad toSubmit anIT TicketSpoketo anAE/NAMHelped aCoworkerClosedaDenialReceived aVoicemailfrom anInsuranceStayedOn Holdfor Over 5MinutesReceiveda FaxCalled anInsuranceClockedintoWorkdaySaid “Hi”to theManagerHelpedSomeoneFromAnotherDepartmentReceivedMedicalRecordsTook aWalkOutsideUpdated aPatient’sInsuranceFinishedan OnlineTrainingCalledaPracticeReceivedPositiveFeedbackPosted aPicture onVivaEngageCame IntoOffice 3DaysResolvedanOutstandingIssueLoggedintoAWSHad aTeamsMeetingCalledaPatientSubmittedanAuth/AppealUsed anInsuranceChatFeatureReceivedPriorAuthorizationAssistedSupervisorwith aProjectSaid “GoodMorning” to3 DifferentPeopleReceived aVoicemailfrom aPatientMet WithYourSupervisorHad toSubmit anIT TicketSpoketo anAE/NAMHelped aCoworkerClosedaDenialReceived aVoicemailfrom anInsuranceStayedOn Holdfor Over 5MinutesReceiveda FaxCalled anInsuranceClockedintoWorkdaySaid “Hi”to theManagerHelpedSomeoneFromAnotherDepartmentReceivedMedicalRecordsTook aWalkOutsideUpdated aPatient’sInsuranceFinishedan OnlineTrainingCalledaPracticeReceivedPositiveFeedbackPosted aPicture onVivaEngageCame IntoOffice 3DaysResolvedanOutstandingIssueLoggedintoAWSHad aTeamsMeeting

Customer Service Week RCM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Called a Patient
  2. Submitted an Auth/Appeal
  3. Used an Insurance Chat Feature
  4. Received Prior Authorization
  5. Assisted Supervisor with a Project
  6. Said “Good Morning” to 3 Different People
  7. Received a Voicemail from a Patient
  8. Met With Your Supervisor
  9. Had to Submit an IT Ticket
  10. Spoke to an AE/NAM
  11. Helped a Coworker
  12. Closed a Denial
  13. Received a Voicemail from an Insurance
  14. Stayed On Hold for Over 5 Minutes
  15. Received a Fax
  16. Called an Insurance
  17. Clocked into Workday
  18. Said “Hi” to the Manager
  19. Helped Someone From Another Department
  20. Received Medical Records
  21. Took a Walk Outside
  22. Updated a Patient’s Insurance
  23. Finished an Online Training
  24. Called a Practice
  25. Received Positive Feedback
  26. Posted a Picture on Viva Engage
  27. Came Into Office 3 Days
  28. Resolved an Outstanding Issue
  29. Logged into AWS
  30. Had a Teams Meeting