Finishedan OnlineTrainingReceived aVoicemailfrom aPatientUpdated aPatient’sInsuranceMet WithYourSupervisorAssistedSupervisorwith aProjectReceivedMedicalRecordsCalledaPracticeReceivedPositiveFeedbackCalled anInsuranceTook aWalkOutsideHelped aCoworkerClosedaDenialSaid “Hi”to theManagerSaid “GoodMorning” to3 DifferentPeopleUsed anInsuranceChatFeatureSpoketo anAE/NAMSubmittedanAuth/AppealCalledaPatientHelpedSomeoneFromAnotherDepartmentReceivedPriorAuthorizationResolvedanOutstandingIssueStayedOn Holdfor Over 5MinutesReceiveda FaxHad toSubmit anIT TicketClockedintoWorkdayHad aTeamsMeetingPosted aPicture onVivaEngageCame IntoOffice 3DaysReceived aVoicemailfrom anInsuranceLoggedintoAWSFinishedan OnlineTrainingReceived aVoicemailfrom aPatientUpdated aPatient’sInsuranceMet WithYourSupervisorAssistedSupervisorwith aProjectReceivedMedicalRecordsCalledaPracticeReceivedPositiveFeedbackCalled anInsuranceTook aWalkOutsideHelped aCoworkerClosedaDenialSaid “Hi”to theManagerSaid “GoodMorning” to3 DifferentPeopleUsed anInsuranceChatFeatureSpoketo anAE/NAMSubmittedanAuth/AppealCalledaPatientHelpedSomeoneFromAnotherDepartmentReceivedPriorAuthorizationResolvedanOutstandingIssueStayedOn Holdfor Over 5MinutesReceiveda FaxHad toSubmit anIT TicketClockedintoWorkdayHad aTeamsMeetingPosted aPicture onVivaEngageCame IntoOffice 3DaysReceived aVoicemailfrom anInsuranceLoggedintoAWS

Customer Service Week RCM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Finished an Online Training
  2. Received a Voicemail from a Patient
  3. Updated a Patient’s Insurance
  4. Met With Your Supervisor
  5. Assisted Supervisor with a Project
  6. Received Medical Records
  7. Called a Practice
  8. Received Positive Feedback
  9. Called an Insurance
  10. Took a Walk Outside
  11. Helped a Coworker
  12. Closed a Denial
  13. Said “Hi” to the Manager
  14. Said “Good Morning” to 3 Different People
  15. Used an Insurance Chat Feature
  16. Spoke to an AE/NAM
  17. Submitted an Auth/Appeal
  18. Called a Patient
  19. Helped Someone From Another Department
  20. Received Prior Authorization
  21. Resolved an Outstanding Issue
  22. Stayed On Hold for Over 5 Minutes
  23. Received a Fax
  24. Had to Submit an IT Ticket
  25. Clocked into Workday
  26. Had a Teams Meeting
  27. Posted a Picture on Viva Engage
  28. Came Into Office 3 Days
  29. Received a Voicemail from an Insurance
  30. Logged into AWS