HelpedSomeoneFromAnotherDepartmentLoggedintoAWSUsed anInsuranceChatFeatureReceivedPositiveFeedbackCalledaPatientCalledaPracticeHelped aCoworkerSubmittedanAuth/AppealPosted aPicture onVivaEngageSaid “Hi”to theManagerReceived aVoicemailfrom anInsuranceSaid “GoodMorning” to3 DifferentPeopleHad aTeamsMeetingUpdated aPatient’sInsuranceResolvedanOutstandingIssueReceived aVoicemailfrom aPatientSpoketo anAE/NAMCalled anInsuranceTook aWalkOutsideClosedaDenialReceiveda FaxCame IntoOffice 3DaysAssistedSupervisorwith aProjectHad toSubmit anIT TicketClockedintoWorkdayFinishedan OnlineTrainingReceivedPriorAuthorizationReceivedMedicalRecordsMet WithYourSupervisorStayedOn Holdfor Over 5MinutesHelpedSomeoneFromAnotherDepartmentLoggedintoAWSUsed anInsuranceChatFeatureReceivedPositiveFeedbackCalledaPatientCalledaPracticeHelped aCoworkerSubmittedanAuth/AppealPosted aPicture onVivaEngageSaid “Hi”to theManagerReceived aVoicemailfrom anInsuranceSaid “GoodMorning” to3 DifferentPeopleHad aTeamsMeetingUpdated aPatient’sInsuranceResolvedanOutstandingIssueReceived aVoicemailfrom aPatientSpoketo anAE/NAMCalled anInsuranceTook aWalkOutsideClosedaDenialReceiveda FaxCame IntoOffice 3DaysAssistedSupervisorwith aProjectHad toSubmit anIT TicketClockedintoWorkdayFinishedan OnlineTrainingReceivedPriorAuthorizationReceivedMedicalRecordsMet WithYourSupervisorStayedOn Holdfor Over 5Minutes

Customer Service Week RCM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped Someone From Another Department
  2. Logged into AWS
  3. Used an Insurance Chat Feature
  4. Received Positive Feedback
  5. Called a Patient
  6. Called a Practice
  7. Helped a Coworker
  8. Submitted an Auth/Appeal
  9. Posted a Picture on Viva Engage
  10. Said “Hi” to the Manager
  11. Received a Voicemail from an Insurance
  12. Said “Good Morning” to 3 Different People
  13. Had a Teams Meeting
  14. Updated a Patient’s Insurance
  15. Resolved an Outstanding Issue
  16. Received a Voicemail from a Patient
  17. Spoke to an AE/NAM
  18. Called an Insurance
  19. Took a Walk Outside
  20. Closed a Denial
  21. Received a Fax
  22. Came Into Office 3 Days
  23. Assisted Supervisor with a Project
  24. Had to Submit an IT Ticket
  25. Clocked into Workday
  26. Finished an Online Training
  27. Received Prior Authorization
  28. Received Medical Records
  29. Met With Your Supervisor
  30. Stayed On Hold for Over 5 Minutes