ReceivedMedicalRecordsSpoketo anAE/NAMLoggedintoAWSReceived aVoicemailfrom aPatientClosedaDenialReceived aVoicemailfrom anInsuranceAssistedSupervisorwith aProjectMet WithYourSupervisorUpdated aPatient’sInsuranceFinishedan OnlineTrainingReceiveda FaxHelped aCoworkerSaid “Hi”to theManagerCalledaPracticePosted aPicture onVivaEngageReceivedPositiveFeedbackClockedintoWorkdaySaid “GoodMorning” to3 DifferentPeopleStayedOn Holdfor Over 5MinutesCalled anInsuranceCalledaPatientReceivedPriorAuthorizationCame IntoOffice 3DaysHelpedSomeoneFromAnotherDepartmentHad aTeamsMeetingUsed anInsuranceChatFeatureHad toSubmit anIT TicketResolvedanOutstandingIssueTook aWalkOutsideSubmittedanAuth/AppealReceivedMedicalRecordsSpoketo anAE/NAMLoggedintoAWSReceived aVoicemailfrom aPatientClosedaDenialReceived aVoicemailfrom anInsuranceAssistedSupervisorwith aProjectMet WithYourSupervisorUpdated aPatient’sInsuranceFinishedan OnlineTrainingReceiveda FaxHelped aCoworkerSaid “Hi”to theManagerCalledaPracticePosted aPicture onVivaEngageReceivedPositiveFeedbackClockedintoWorkdaySaid “GoodMorning” to3 DifferentPeopleStayedOn Holdfor Over 5MinutesCalled anInsuranceCalledaPatientReceivedPriorAuthorizationCame IntoOffice 3DaysHelpedSomeoneFromAnotherDepartmentHad aTeamsMeetingUsed anInsuranceChatFeatureHad toSubmit anIT TicketResolvedanOutstandingIssueTook aWalkOutsideSubmittedanAuth/Appeal

Customer Service Week RCM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received Medical Records
  2. Spoke to an AE/NAM
  3. Logged into AWS
  4. Received a Voicemail from a Patient
  5. Closed a Denial
  6. Received a Voicemail from an Insurance
  7. Assisted Supervisor with a Project
  8. Met With Your Supervisor
  9. Updated a Patient’s Insurance
  10. Finished an Online Training
  11. Received a Fax
  12. Helped a Coworker
  13. Said “Hi” to the Manager
  14. Called a Practice
  15. Posted a Picture on Viva Engage
  16. Received Positive Feedback
  17. Clocked into Workday
  18. Said “Good Morning” to 3 Different People
  19. Stayed On Hold for Over 5 Minutes
  20. Called an Insurance
  21. Called a Patient
  22. Received Prior Authorization
  23. Came Into Office 3 Days
  24. Helped Someone From Another Department
  25. Had a Teams Meeting
  26. Used an Insurance Chat Feature
  27. Had to Submit an IT Ticket
  28. Resolved an Outstanding Issue
  29. Took a Walk Outside
  30. Submitted an Auth/Appeal