Called anInsuranceClosedaDenialReceived aVoicemailfrom anInsuranceHelped aCoworkerHad aTeamsMeetingSaid “Hi”to theManagerFinishedan OnlineTrainingTook aWalkOutsideCalledaPatientReceivedMedicalRecordsSubmittedanAuth/AppealClockedintoWorkdayReceivedPositiveFeedbackPosted aPicture onVivaEngageReceiveda FaxAssistedSupervisorwith aProjectSpoketo anAE/NAMCame IntoOffice 3DaysSaid “GoodMorning” to3 DifferentPeopleMet WithYourSupervisorUpdated aPatient’sInsuranceUsed anInsuranceChatFeatureReceived aVoicemailfrom aPatientCalledaPracticeResolvedanOutstandingIssueHelpedSomeoneFromAnotherDepartmentStayedOn Holdfor Over 5MinutesReceivedPriorAuthorizationHad toSubmit anIT TicketLoggedintoAWSCalled anInsuranceClosedaDenialReceived aVoicemailfrom anInsuranceHelped aCoworkerHad aTeamsMeetingSaid “Hi”to theManagerFinishedan OnlineTrainingTook aWalkOutsideCalledaPatientReceivedMedicalRecordsSubmittedanAuth/AppealClockedintoWorkdayReceivedPositiveFeedbackPosted aPicture onVivaEngageReceiveda FaxAssistedSupervisorwith aProjectSpoketo anAE/NAMCame IntoOffice 3DaysSaid “GoodMorning” to3 DifferentPeopleMet WithYourSupervisorUpdated aPatient’sInsuranceUsed anInsuranceChatFeatureReceived aVoicemailfrom aPatientCalledaPracticeResolvedanOutstandingIssueHelpedSomeoneFromAnotherDepartmentStayedOn Holdfor Over 5MinutesReceivedPriorAuthorizationHad toSubmit anIT TicketLoggedintoAWS

Customer Service Week RCM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Called an Insurance
  2. Closed a Denial
  3. Received a Voicemail from an Insurance
  4. Helped a Coworker
  5. Had a Teams Meeting
  6. Said “Hi” to the Manager
  7. Finished an Online Training
  8. Took a Walk Outside
  9. Called a Patient
  10. Received Medical Records
  11. Submitted an Auth/Appeal
  12. Clocked into Workday
  13. Received Positive Feedback
  14. Posted a Picture on Viva Engage
  15. Received a Fax
  16. Assisted Supervisor with a Project
  17. Spoke to an AE/NAM
  18. Came Into Office 3 Days
  19. Said “Good Morning” to 3 Different People
  20. Met With Your Supervisor
  21. Updated a Patient’s Insurance
  22. Used an Insurance Chat Feature
  23. Received a Voicemail from a Patient
  24. Called a Practice
  25. Resolved an Outstanding Issue
  26. Helped Someone From Another Department
  27. Stayed On Hold for Over 5 Minutes
  28. Received Prior Authorization
  29. Had to Submit an IT Ticket
  30. Logged into AWS