Updated aPatient’sInsurancePosted aPicture onVivaEngageHad toSubmit anIT TicketAssistedSupervisorwith aProjectFinishedan OnlineTrainingLoggedintoAWSReceivedPriorAuthorizationCame IntoOffice 3DaysSpoketo anAE/NAMReceivedMedicalRecordsHelpedSomeoneFromAnotherDepartmentCalledaPatientResolvedanOutstandingIssueHelped aCoworkerSaid “Hi”to theManagerHad aTeamsMeetingSaid “GoodMorning” to3 DifferentPeopleReceived aVoicemailfrom aPatientTook aWalkOutsideSubmittedanAuth/AppealStayedOn Holdfor Over 5MinutesMet WithYourSupervisorCalled anInsuranceClosedaDenialReceived aVoicemailfrom anInsuranceUsed anInsuranceChatFeatureCalledaPracticeClockedintoWorkdayReceivedPositiveFeedbackReceiveda FaxUpdated aPatient’sInsurancePosted aPicture onVivaEngageHad toSubmit anIT TicketAssistedSupervisorwith aProjectFinishedan OnlineTrainingLoggedintoAWSReceivedPriorAuthorizationCame IntoOffice 3DaysSpoketo anAE/NAMReceivedMedicalRecordsHelpedSomeoneFromAnotherDepartmentCalledaPatientResolvedanOutstandingIssueHelped aCoworkerSaid “Hi”to theManagerHad aTeamsMeetingSaid “GoodMorning” to3 DifferentPeopleReceived aVoicemailfrom aPatientTook aWalkOutsideSubmittedanAuth/AppealStayedOn Holdfor Over 5MinutesMet WithYourSupervisorCalled anInsuranceClosedaDenialReceived aVoicemailfrom anInsuranceUsed anInsuranceChatFeatureCalledaPracticeClockedintoWorkdayReceivedPositiveFeedbackReceiveda Fax

Customer Service Week RCM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
  1. Updated a Patient’s Insurance
  2. Posted a Picture on Viva Engage
  3. Had to Submit an IT Ticket
  4. Assisted Supervisor with a Project
  5. Finished an Online Training
  6. Logged into AWS
  7. Received Prior Authorization
  8. Came Into Office 3 Days
  9. Spoke to an AE/NAM
  10. Received Medical Records
  11. Helped Someone From Another Department
  12. Called a Patient
  13. Resolved an Outstanding Issue
  14. Helped a Coworker
  15. Said “Hi” to the Manager
  16. Had a Teams Meeting
  17. Said “Good Morning” to 3 Different People
  18. Received a Voicemail from a Patient
  19. Took a Walk Outside
  20. Submitted an Auth/Appeal
  21. Stayed On Hold for Over 5 Minutes
  22. Met With Your Supervisor
  23. Called an Insurance
  24. Closed a Denial
  25. Received a Voicemail from an Insurance
  26. Used an Insurance Chat Feature
  27. Called a Practice
  28. Clocked into Workday
  29. Received Positive Feedback
  30. Received a Fax