Had aTeamsMeetingPosted aPicture onVivaEngageReceivedPriorAuthorizationUsed anInsuranceChatFeatureReceivedMedicalRecordsSubmittedanAuth/AppealReceived aVoicemailfrom aPatientReceivedPositiveFeedbackHad toSubmit anIT TicketHelped aCoworkerReceived aVoicemailfrom anInsuranceSpoketo anAE/NAMTook aWalkOutsideReceiveda FaxHelpedSomeoneFromAnotherDepartmentClosedaDenialSaid “GoodMorning” to3 DifferentPeopleLoggedintoAWSCame IntoOffice 3DaysSaid “Hi”to theManagerMet WithYourSupervisorClockedintoWorkdayUpdated aPatient’sInsuranceResolvedanOutstandingIssueCalledaPracticeCalledaPatientFinishedan OnlineTrainingCalled anInsuranceAssistedSupervisorwith aProjectStayedOn Holdfor Over 5MinutesHad aTeamsMeetingPosted aPicture onVivaEngageReceivedPriorAuthorizationUsed anInsuranceChatFeatureReceivedMedicalRecordsSubmittedanAuth/AppealReceived aVoicemailfrom aPatientReceivedPositiveFeedbackHad toSubmit anIT TicketHelped aCoworkerReceived aVoicemailfrom anInsuranceSpoketo anAE/NAMTook aWalkOutsideReceiveda FaxHelpedSomeoneFromAnotherDepartmentClosedaDenialSaid “GoodMorning” to3 DifferentPeopleLoggedintoAWSCame IntoOffice 3DaysSaid “Hi”to theManagerMet WithYourSupervisorClockedintoWorkdayUpdated aPatient’sInsuranceResolvedanOutstandingIssueCalledaPracticeCalledaPatientFinishedan OnlineTrainingCalled anInsuranceAssistedSupervisorwith aProjectStayedOn Holdfor Over 5Minutes

Customer Service Week RCM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Had a Teams Meeting
  2. Posted a Picture on Viva Engage
  3. Received Prior Authorization
  4. Used an Insurance Chat Feature
  5. Received Medical Records
  6. Submitted an Auth/Appeal
  7. Received a Voicemail from a Patient
  8. Received Positive Feedback
  9. Had to Submit an IT Ticket
  10. Helped a Coworker
  11. Received a Voicemail from an Insurance
  12. Spoke to an AE/NAM
  13. Took a Walk Outside
  14. Received a Fax
  15. Helped Someone From Another Department
  16. Closed a Denial
  17. Said “Good Morning” to 3 Different People
  18. Logged into AWS
  19. Came Into Office 3 Days
  20. Said “Hi” to the Manager
  21. Met With Your Supervisor
  22. Clocked into Workday
  23. Updated a Patient’s Insurance
  24. Resolved an Outstanding Issue
  25. Called a Practice
  26. Called a Patient
  27. Finished an Online Training
  28. Called an Insurance
  29. Assisted Supervisor with a Project
  30. Stayed On Hold for Over 5 Minutes