CalledPharmacyServicesUsedEvolent tocheck aPA statusUpdated aPCP foran HMOmemberUsed theLanguageAssistanceLineLoggednotes for amemberborn after2020Answeredquestionsregarding amember's openenrollmentSpoke witha motherabout theirchild's claimTransferredamisroutedcallTalked to amemberborn before1960Reviewedsomeone'saccumulationsfor themContacted amember togetMyPOWR onfileEmailed adirectoryusing thenational FADtoolTransferreda SharedAdvantagemember tothe TPAUsedAuthAccel tocheck statusof anauthorizationTalked to amemberborn before1950Used theAgentAssistLineFiled anappeal orgrievance fora memberReceived atransfer fromanother BSCAgentWrapped anopen casefrom adifferent dayUsed the"Confirm,Deny,Disclose"tablesContacteda provider'soffice for amemberGot a callaboutonlineaccessOrderedIDs for amemberUsed a KBarticle tosend aninternal emailfor a memberCalledPharmacyServicesUsedEvolent tocheck aPA statusUpdated aPCP foran HMOmemberUsed theLanguageAssistanceLineLoggednotes for amemberborn after2020Answeredquestionsregarding amember's openenrollmentSpoke witha motherabout theirchild's claimTransferredamisroutedcallTalked to amemberborn before1960Reviewedsomeone'saccumulationsfor themContacted amember togetMyPOWR onfileEmailed adirectoryusing thenational FADtoolTransferreda SharedAdvantagemember tothe TPAUsedAuthAccel tocheck statusof anauthorizationTalked to amemberborn before1950Used theAgentAssistLineFiled anappeal orgrievance fora memberReceived atransfer fromanother BSCAgentWrapped anopen casefrom adifferent dayUsed the"Confirm,Deny,Disclose"tablesContacteda provider'soffice for amemberGot a callaboutonlineaccessOrderedIDs for amemberUsed a KBarticle tosend aninternal emailfor a member

B&E Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Called Pharmacy Services
  2. Used Evolent to check a PA status
  3. Updated a PCP for an HMO member
  4. Used the Language Assistance Line
  5. Logged notes for a member born after 2020
  6. Answered questions regarding a member's open enrollment
  7. Spoke with a mother about their child's claim
  8. Transferred a misrouted call
  9. Talked to a member born before 1960
  10. Reviewed someone's accumulations for them
  11. Contacted a member to get MyPOWR on file
  12. Emailed a directory using the national FAD tool
  13. Transferred a Shared Advantage member to the TPA
  14. Used AuthAccel to check status of an authorization
  15. Talked to a member born before 1950
  16. Used the Agent Assist Line
  17. Filed an appeal or grievance for a member
  18. Received a transfer from another BSC Agent
  19. Wrapped an open case from a different day
  20. Used the "Confirm, Deny, Disclose" tables
  21. Contacted a provider's office for a member
  22. Got a call about online access
  23. Ordered IDs for a member
  24. Used a KB article to send an internal email for a member