Got a callaboutonlineaccessAnsweredquestionsregarding amember's openenrollmentCalledPharmacyServicesUsed a KBarticle tosend aninternal emailfor a memberTalked to amemberborn before1950Contacteda provider'soffice for amemberSpoke witha motherabout theirchild's claimReceived atransfer fromanother BSCAgentEmailed adirectoryusing thenational FADtoolLoggednotes for amemberborn after2020Reviewedsomeone'saccumulationsfor themUsed theAgentAssistLineUsedEvolent tocheck aPA statusTalked to amemberborn before1960Updated aPCP foran HMOmemberUsedAuthAccel tocheck statusof anauthorizationWrapped anopen casefrom adifferent dayContacted amember togetMyPOWR onfileFiled anappeal orgrievance fora memberUsed the"Confirm,Deny,Disclose"tablesTransferredamisroutedcallTransferreda SharedAdvantagemember tothe TPAOrderedIDs for amemberUsed theLanguageAssistanceLineGot a callaboutonlineaccessAnsweredquestionsregarding amember's openenrollmentCalledPharmacyServicesUsed a KBarticle tosend aninternal emailfor a memberTalked to amemberborn before1950Contacteda provider'soffice for amemberSpoke witha motherabout theirchild's claimReceived atransfer fromanother BSCAgentEmailed adirectoryusing thenational FADtoolLoggednotes for amemberborn after2020Reviewedsomeone'saccumulationsfor themUsed theAgentAssistLineUsedEvolent tocheck aPA statusTalked to amemberborn before1960Updated aPCP foran HMOmemberUsedAuthAccel tocheck statusof anauthorizationWrapped anopen casefrom adifferent dayContacted amember togetMyPOWR onfileFiled anappeal orgrievance fora memberUsed the"Confirm,Deny,Disclose"tablesTransferredamisroutedcallTransferreda SharedAdvantagemember tothe TPAOrderedIDs for amemberUsed theLanguageAssistanceLine

B&E Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Got a call about online access
  2. Answered questions regarding a member's open enrollment
  3. Called Pharmacy Services
  4. Used a KB article to send an internal email for a member
  5. Talked to a member born before 1950
  6. Contacted a provider's office for a member
  7. Spoke with a mother about their child's claim
  8. Received a transfer from another BSC Agent
  9. Emailed a directory using the national FAD tool
  10. Logged notes for a member born after 2020
  11. Reviewed someone's accumulations for them
  12. Used the Agent Assist Line
  13. Used Evolent to check a PA status
  14. Talked to a member born before 1960
  15. Updated a PCP for an HMO member
  16. Used AuthAccel to check status of an authorization
  17. Wrapped an open case from a different day
  18. Contacted a member to get MyPOWR on file
  19. Filed an appeal or grievance for a member
  20. Used the "Confirm, Deny, Disclose" tables
  21. Transferred a misrouted call
  22. Transferred a Shared Advantage member to the TPA
  23. Ordered IDs for a member
  24. Used the Language Assistance Line