(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Transferred a Shared Advantage member to the TPA
Filed an appeal or grievance for a member
Talked to a member born before 1960
Called Pharmacy Services
Transferred a misrouted call
Logged notes for a member born after 2020
Used the "Confirm, Deny, Disclose" tables
Wrapped an open case from a different day
Spoke with a mother about their child's claim
Used the Language Assistance Line
Used the Agent Assist Line
Reviewed someone's accumulations for them
Used a KB article to send an internal email for a member
Talked to a member born before 1950
Received a transfer from another BSC Agent
Contacted a member to get MyPOWR on file
Updated a PCP for an HMO member
Used AuthAccel to check status of an authorization
Got a call about online access
Contacted a provider's office for a member
Emailed a directory using the national FAD tool
Answered questions regarding a member's open enrollment
