Wrapped anopen casefrom adifferent dayUsedAuthAccel tocheck statusof anauthorizationOrderedIDs for amemberEmailed adirectoryusing thenational FADtoolReceived atransfer fromanother BSCAgentUsed theAgentAssistLineAnsweredquestionsregarding amember's openenrollmentFiled anappeal orgrievance fora memberTalked to amemberborn before1950Talked to amemberborn before1960Used theLanguageAssistanceLineUsed the"Confirm,Deny,Disclose"tablesContacteda provider'soffice for amemberCalledPharmacyServicesSpoke witha motherabout theirchild's claimGot a callaboutonlineaccessTransferredamisroutedcallContacted amember togetMyPOWR onfileReviewedsomeone'saccumulationsfor themUpdated aPCP foran HMOmemberLoggednotes for amemberborn after2020Transferreda SharedAdvantagemember tothe TPAUsedEvolent tocheck aPA statusUsed a KBarticle tosend aninternal emailfor a memberWrapped anopen casefrom adifferent dayUsedAuthAccel tocheck statusof anauthorizationOrderedIDs for amemberEmailed adirectoryusing thenational FADtoolReceived atransfer fromanother BSCAgentUsed theAgentAssistLineAnsweredquestionsregarding amember's openenrollmentFiled anappeal orgrievance fora memberTalked to amemberborn before1950Talked to amemberborn before1960Used theLanguageAssistanceLineUsed the"Confirm,Deny,Disclose"tablesContacteda provider'soffice for amemberCalledPharmacyServicesSpoke witha motherabout theirchild's claimGot a callaboutonlineaccessTransferredamisroutedcallContacted amember togetMyPOWR onfileReviewedsomeone'saccumulationsfor themUpdated aPCP foran HMOmemberLoggednotes for amemberborn after2020Transferreda SharedAdvantagemember tothe TPAUsedEvolent tocheck aPA statusUsed a KBarticle tosend aninternal emailfor a member

B&E Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wrapped an open case from a different day
  2. Used AuthAccel to check status of an authorization
  3. Ordered IDs for a member
  4. Emailed a directory using the national FAD tool
  5. Received a transfer from another BSC Agent
  6. Used the Agent Assist Line
  7. Answered questions regarding a member's open enrollment
  8. Filed an appeal or grievance for a member
  9. Talked to a member born before 1950
  10. Talked to a member born before 1960
  11. Used the Language Assistance Line
  12. Used the "Confirm, Deny, Disclose" tables
  13. Contacted a provider's office for a member
  14. Called Pharmacy Services
  15. Spoke with a mother about their child's claim
  16. Got a call about online access
  17. Transferred a misrouted call
  18. Contacted a member to get MyPOWR on file
  19. Reviewed someone's accumulations for them
  20. Updated a PCP for an HMO member
  21. Logged notes for a member born after 2020
  22. Transferred a Shared Advantage member to the TPA
  23. Used Evolent to check a PA status
  24. Used a KB article to send an internal email for a member