Emailed adirectoryusing thenational FADtoolFiled anappeal orgrievance fora memberUsedAuthAccel tocheck statusof anauthorizationContacteda provider'soffice for amemberTalked to amemberborn before1950Used a KBarticle tosend aninternal emailfor a memberContacted amember togetMyPOWR onfileTransferreda SharedAdvantagemember tothe TPAUsed the"Confirm,Deny,Disclose"tablesAnsweredquestionsregarding amember's openenrollmentSpoke witha motherabout theirchild's claimUsedEvolent tocheck aPA statusCalledPharmacyServicesOrderedIDs for amemberGot a callaboutonlineaccessReceived atransfer fromanother BSCAgentTalked to amemberborn before1960Wrapped anopen casefrom adifferent dayUpdated aPCP foran HMOmemberUsed theLanguageAssistanceLineUsed theAgentAssistLineReviewedsomeone'saccumulationsfor themLoggednotes for amemberborn after2020TransferredamisroutedcallEmailed adirectoryusing thenational FADtoolFiled anappeal orgrievance fora memberUsedAuthAccel tocheck statusof anauthorizationContacteda provider'soffice for amemberTalked to amemberborn before1950Used a KBarticle tosend aninternal emailfor a memberContacted amember togetMyPOWR onfileTransferreda SharedAdvantagemember tothe TPAUsed the"Confirm,Deny,Disclose"tablesAnsweredquestionsregarding amember's openenrollmentSpoke witha motherabout theirchild's claimUsedEvolent tocheck aPA statusCalledPharmacyServicesOrderedIDs for amemberGot a callaboutonlineaccessReceived atransfer fromanother BSCAgentTalked to amemberborn before1960Wrapped anopen casefrom adifferent dayUpdated aPCP foran HMOmemberUsed theLanguageAssistanceLineUsed theAgentAssistLineReviewedsomeone'saccumulationsfor themLoggednotes for amemberborn after2020Transferredamisroutedcall

B&E Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Emailed a directory using the national FAD tool
  2. Filed an appeal or grievance for a member
  3. Used AuthAccel to check status of an authorization
  4. Contacted a provider's office for a member
  5. Talked to a member born before 1950
  6. Used a KB article to send an internal email for a member
  7. Contacted a member to get MyPOWR on file
  8. Transferred a Shared Advantage member to the TPA
  9. Used the "Confirm, Deny, Disclose" tables
  10. Answered questions regarding a member's open enrollment
  11. Spoke with a mother about their child's claim
  12. Used Evolent to check a PA status
  13. Called Pharmacy Services
  14. Ordered IDs for a member
  15. Got a call about online access
  16. Received a transfer from another BSC Agent
  17. Talked to a member born before 1960
  18. Wrapped an open case from a different day
  19. Updated a PCP for an HMO member
  20. Used the Language Assistance Line
  21. Used the Agent Assist Line
  22. Reviewed someone's accumulations for them
  23. Logged notes for a member born after 2020
  24. Transferred a misrouted call