UsedAuthAccel tocheck statusof anauthorizationUsed theAgentAssistLineUsed the"Confirm,Deny,Disclose"tablesAnsweredquestionsregarding amember's openenrollmentOrderedIDs for amemberReceived atransfer fromanother BSCAgentUsed a KBarticle tosend aninternal emailfor a memberUsedEvolent tocheck aPA statusTransferredamisroutedcallReviewedsomeone'saccumulationsfor themContacted amember togetMyPOWR onfileUpdated aPCP foran HMOmemberWrapped anopen casefrom adifferent dayUsed theLanguageAssistanceLineLoggednotes for amemberborn after2020Talked to amemberborn before1960Talked to amemberborn before1950CalledPharmacyServicesContacteda provider'soffice for amemberSpoke witha motherabout theirchild's claimGot a callaboutonlineaccessEmailed adirectoryusing thenational FADtoolFiled anappeal orgrievance fora memberTransferreda SharedAdvantagemember tothe TPAUsedAuthAccel tocheck statusof anauthorizationUsed theAgentAssistLineUsed the"Confirm,Deny,Disclose"tablesAnsweredquestionsregarding amember's openenrollmentOrderedIDs for amemberReceived atransfer fromanother BSCAgentUsed a KBarticle tosend aninternal emailfor a memberUsedEvolent tocheck aPA statusTransferredamisroutedcallReviewedsomeone'saccumulationsfor themContacted amember togetMyPOWR onfileUpdated aPCP foran HMOmemberWrapped anopen casefrom adifferent dayUsed theLanguageAssistanceLineLoggednotes for amemberborn after2020Talked to amemberborn before1960Talked to amemberborn before1950CalledPharmacyServicesContacteda provider'soffice for amemberSpoke witha motherabout theirchild's claimGot a callaboutonlineaccessEmailed adirectoryusing thenational FADtoolFiled anappeal orgrievance fora memberTransferreda SharedAdvantagemember tothe TPA

B&E Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used AuthAccel to check status of an authorization
  2. Used the Agent Assist Line
  3. Used the "Confirm, Deny, Disclose" tables
  4. Answered questions regarding a member's open enrollment
  5. Ordered IDs for a member
  6. Received a transfer from another BSC Agent
  7. Used a KB article to send an internal email for a member
  8. Used Evolent to check a PA status
  9. Transferred a misrouted call
  10. Reviewed someone's accumulations for them
  11. Contacted a member to get MyPOWR on file
  12. Updated a PCP for an HMO member
  13. Wrapped an open case from a different day
  14. Used the Language Assistance Line
  15. Logged notes for a member born after 2020
  16. Talked to a member born before 1960
  17. Talked to a member born before 1950
  18. Called Pharmacy Services
  19. Contacted a provider's office for a member
  20. Spoke with a mother about their child's claim
  21. Got a call about online access
  22. Emailed a directory using the national FAD tool
  23. Filed an appeal or grievance for a member
  24. Transferred a Shared Advantage member to the TPA