Filed anappeal orgrievance fora memberSpoke witha motherabout theirchild's claimUsedEvolent tocheck aPA statusUpdated aPCP foran HMOmemberUsed theAgentAssistLineGot a callaboutonlineaccessUsed the"Confirm,Deny,Disclose"tablesTalked to amemberborn before1950Contacted amember togetMyPOWR onfileTalked to amemberborn before1960CalledPharmacyServicesTransferredamisroutedcallContacteda provider'soffice for amemberOrderedIDs for amemberUsed a KBarticle tosend aninternal emailfor a memberWrapped anopen casefrom adifferent dayLoggednotes for amemberborn after2020Reviewedsomeone'saccumulationsfor themUsedAuthAccel tocheck statusof anauthorizationAnsweredquestionsregarding amember's openenrollmentTransferreda SharedAdvantagemember tothe TPAEmailed adirectoryusing thenational FADtoolReceived atransfer fromanother BSCAgentUsed theLanguageAssistanceLineFiled anappeal orgrievance fora memberSpoke witha motherabout theirchild's claimUsedEvolent tocheck aPA statusUpdated aPCP foran HMOmemberUsed theAgentAssistLineGot a callaboutonlineaccessUsed the"Confirm,Deny,Disclose"tablesTalked to amemberborn before1950Contacted amember togetMyPOWR onfileTalked to amemberborn before1960CalledPharmacyServicesTransferredamisroutedcallContacteda provider'soffice for amemberOrderedIDs for amemberUsed a KBarticle tosend aninternal emailfor a memberWrapped anopen casefrom adifferent dayLoggednotes for amemberborn after2020Reviewedsomeone'saccumulationsfor themUsedAuthAccel tocheck statusof anauthorizationAnsweredquestionsregarding amember's openenrollmentTransferreda SharedAdvantagemember tothe TPAEmailed adirectoryusing thenational FADtoolReceived atransfer fromanother BSCAgentUsed theLanguageAssistanceLine

B&E Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Filed an appeal or grievance for a member
  2. Spoke with a mother about their child's claim
  3. Used Evolent to check a PA status
  4. Updated a PCP for an HMO member
  5. Used the Agent Assist Line
  6. Got a call about online access
  7. Used the "Confirm, Deny, Disclose" tables
  8. Talked to a member born before 1950
  9. Contacted a member to get MyPOWR on file
  10. Talked to a member born before 1960
  11. Called Pharmacy Services
  12. Transferred a misrouted call
  13. Contacted a provider's office for a member
  14. Ordered IDs for a member
  15. Used a KB article to send an internal email for a member
  16. Wrapped an open case from a different day
  17. Logged notes for a member born after 2020
  18. Reviewed someone's accumulations for them
  19. Used AuthAccel to check status of an authorization
  20. Answered questions regarding a member's open enrollment
  21. Transferred a Shared Advantage member to the TPA
  22. Emailed a directory using the national FAD tool
  23. Received a transfer from another BSC Agent
  24. Used the Language Assistance Line