TransferredamisroutedcallAnsweredquestionsregarding amember's openenrollmentUsed a KBarticle tosend aninternal emailfor a memberUsed theLanguageAssistanceLineUsed theAgentAssistLineSpoke witha motherabout theirchild's claimTransferreda SharedAdvantagemember tothe TPAUsed the"Confirm,Deny,Disclose"tablesFiled anappeal orgrievance fora memberWrapped anopen casefrom adifferent dayUsedAuthAccel tocheck statusof anauthorizationCalledPharmacyServicesTalked to amemberborn before1960Loggednotes for amemberborn after2020Contacteda provider'soffice for amemberReviewedsomeone'saccumulationsfor themUpdated aPCP foran HMOmemberGot a callaboutonlineaccessEmailed adirectoryusing thenational FADtoolUsedEvolent tocheck aPA statusReceived atransfer fromanother BSCAgentContacted amember togetMyPOWR onfileOrderedIDs for amemberTalked to amemberborn before1950TransferredamisroutedcallAnsweredquestionsregarding amember's openenrollmentUsed a KBarticle tosend aninternal emailfor a memberUsed theLanguageAssistanceLineUsed theAgentAssistLineSpoke witha motherabout theirchild's claimTransferreda SharedAdvantagemember tothe TPAUsed the"Confirm,Deny,Disclose"tablesFiled anappeal orgrievance fora memberWrapped anopen casefrom adifferent dayUsedAuthAccel tocheck statusof anauthorizationCalledPharmacyServicesTalked to amemberborn before1960Loggednotes for amemberborn after2020Contacteda provider'soffice for amemberReviewedsomeone'saccumulationsfor themUpdated aPCP foran HMOmemberGot a callaboutonlineaccessEmailed adirectoryusing thenational FADtoolUsedEvolent tocheck aPA statusReceived atransfer fromanother BSCAgentContacted amember togetMyPOWR onfileOrderedIDs for amemberTalked to amemberborn before1950

B&E Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transferred a misrouted call
  2. Answered questions regarding a member's open enrollment
  3. Used a KB article to send an internal email for a member
  4. Used the Language Assistance Line
  5. Used the Agent Assist Line
  6. Spoke with a mother about their child's claim
  7. Transferred a Shared Advantage member to the TPA
  8. Used the "Confirm, Deny, Disclose" tables
  9. Filed an appeal or grievance for a member
  10. Wrapped an open case from a different day
  11. Used AuthAccel to check status of an authorization
  12. Called Pharmacy Services
  13. Talked to a member born before 1960
  14. Logged notes for a member born after 2020
  15. Contacted a provider's office for a member
  16. Reviewed someone's accumulations for them
  17. Updated a PCP for an HMO member
  18. Got a call about online access
  19. Emailed a directory using the national FAD tool
  20. Used Evolent to check a PA status
  21. Received a transfer from another BSC Agent
  22. Contacted a member to get MyPOWR on file
  23. Ordered IDs for a member
  24. Talked to a member born before 1950