This bingo card has a free space and 24 words: Talked to a member born before 1960, Called Pharmacy Services, Used the Language Assistance Line, Spoke with a mother about their child's claim, Contacted a member to get MyPOWR on file, Used the "Confirm, Deny, Disclose" tables, Used AuthAccel to check status of an authorization, Talked to a member born before 1950, Received a transfer from another BSC Agent, Wrapped an open case from a different day, Used a KB article to send an internal email for a member, Ordered IDs for a member, Answered questions regarding a member's open enrollment, Emailed a directory using the national FAD tool, Filed an appeal or grievance for a member, Contacted a provider's office for a member, Used Evolent to check a PA status, Used the Agent Assist Line, Transferred a misrouted call, Transferred a Shared Advantage member to the TPA, Reviewed someone's accumulations for them, Got a call about online access, Updated a PCP for an HMO member and Logged notes for a member born after 2020.
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