An ESS addsyou to theirfranticlygrowing queueof SBSquestionsStandingDeskgets usedAn ESS inaction isinteruptedRequestingticket getsescalatedManagergivessomeone ahard timeIgnored inChandlerSite for 15minsStepsApproachIgnored inChandlerSite for 5minsNew Hirecalls/chatsinAwkwardinteractionUser repliesto an openendedquestion with"Yes"Remoteinto auserscomputerReferenceTo Lunchboxis made inchatRefer toManagerMore then5 mins onpersonaRefer toanotherSupportDeskUser failsto providea problemstatementStatusTicketGets bitbymosquitosUserrequests tospeak tosomeoneelseIdle aUserIgnored inChandlerSite for 10minsSneezesSportsTalkLoudThroatClearEscalatea TicketReferUser toSPOCAn ESS addsyou to theirfranticlygrowing queueof SBSquestionsStandingDeskgets usedAn ESS inaction isinteruptedRequestingticket getsescalatedManagergivessomeone ahard timeIgnored inChandlerSite for 15minsStepsApproachIgnored inChandlerSite for 5minsNew Hirecalls/chatsinAwkwardinteractionUser repliesto an openendedquestion with"Yes"Remoteinto auserscomputerReferenceTo Lunchboxis made inchatRefer toManagerMore then5 mins onpersonaRefer toanotherSupportDeskUser failsto providea problemstatementStatusTicketGets bitbymosquitosUserrequests tospeak tosomeoneelseIdle aUserIgnored inChandlerSite for 10minsSneezesSportsTalkLoudThroatClearEscalatea TicketReferUser toSPOC

Silky Smooth Tech Titans - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. An ESS adds you to their franticly growing queue of SBS questions
  2. Standing Desk gets used
  3. An ESS in action is interupted
  4. Requesting ticket gets escalated
  5. Manager gives someone a hard time
  6. Ignored in Chandler Site for 15 mins
  7. Steps Approach
  8. Ignored in Chandler Site for 5 mins
  9. New Hire calls/chats in
  10. Awkward interaction
  11. User replies to an open ended question with "Yes"
  12. Remote into a users computer
  13. Reference To Lunchbox is made in chat
  14. Refer to Manager
  15. More then 5 mins on persona
  16. Refer to another Support Desk
  17. User fails to provide a problem statement
  18. Status Ticket
  19. Gets bit by mosquitos
  20. User requests to speak to someone else
  21. Idle a User
  22. Ignored in Chandler Site for 10 mins
  23. Sneezes
  24. Sports Talk
  25. Loud Throat Clear
  26. Escalate a Ticket
  27. Refer User to SPOC