StatusTicketLoudThroatClearRequestingticket getsescalatedReferenceTo Lunchboxis made inchatIgnored inChandlerSite for 10minsEscalatea TicketStepsApproachMore then5 mins onpersonaReferUser toSPOCRemoteinto auserscomputerRefer toManagerRefer toanotherSupportDeskIgnored inChandlerSite for 15minsIgnored inChandlerSite for 5minsAn ESS addsyou to theirfranticlygrowing queueof SBSquestionsAwkwardinteractionUser repliesto an openendedquestion with"Yes"Managergivessomeone ahard timeStandingDeskgets usedNew Hirecalls/chatsinUserrequests tospeak tosomeoneelseSportsTalkSneezesGets bitbymosquitosUser failsto providea problemstatementAn ESS inaction isinteruptedIdle aUserStatusTicketLoudThroatClearRequestingticket getsescalatedReferenceTo Lunchboxis made inchatIgnored inChandlerSite for 10minsEscalatea TicketStepsApproachMore then5 mins onpersonaReferUser toSPOCRemoteinto auserscomputerRefer toManagerRefer toanotherSupportDeskIgnored inChandlerSite for 15minsIgnored inChandlerSite for 5minsAn ESS addsyou to theirfranticlygrowing queueof SBSquestionsAwkwardinteractionUser repliesto an openendedquestion with"Yes"Managergivessomeone ahard timeStandingDeskgets usedNew Hirecalls/chatsinUserrequests tospeak tosomeoneelseSportsTalkSneezesGets bitbymosquitosUser failsto providea problemstatementAn ESS inaction isinteruptedIdle aUser

Silky Smooth Tech Titans - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Status Ticket
  2. Loud Throat Clear
  3. Requesting ticket gets escalated
  4. Reference To Lunchbox is made in chat
  5. Ignored in Chandler Site for 10 mins
  6. Escalate a Ticket
  7. Steps Approach
  8. More then 5 mins on persona
  9. Refer User to SPOC
  10. Remote into a users computer
  11. Refer to Manager
  12. Refer to another Support Desk
  13. Ignored in Chandler Site for 15 mins
  14. Ignored in Chandler Site for 5 mins
  15. An ESS adds you to their franticly growing queue of SBS questions
  16. Awkward interaction
  17. User replies to an open ended question with "Yes"
  18. Manager gives someone a hard time
  19. Standing Desk gets used
  20. New Hire calls/chats in
  21. User requests to speak to someone else
  22. Sports Talk
  23. Sneezes
  24. Gets bit by mosquitos
  25. User fails to provide a problem statement
  26. An ESS in action is interupted
  27. Idle a User