An ESS inaction isinteruptedUser failsto providea problemstatementAwkwardinteractionIgnored inChandlerSite for 5minsUserrequests tospeak tosomeoneelseRemoteinto auserscomputerEscalatea TicketSportsTalkReferUser toSPOCAn ESS addsyou to theirfranticlygrowing queueof SBSquestionsStepsApproachStandingDeskgets usedUser repliesto an openendedquestion with"Yes"Requestingticket getsescalatedGets bitbymosquitosIgnored inChandlerSite for 15minsRefer toanotherSupportDeskManagergivessomeone ahard timeIgnored inChandlerSite for 10minsReferenceTo Lunchboxis made inchatRefer toManagerIdle aUserLoudThroatClearMore then5 mins onpersonaNew Hirecalls/chatsinStatusTicketSneezesAn ESS inaction isinteruptedUser failsto providea problemstatementAwkwardinteractionIgnored inChandlerSite for 5minsUserrequests tospeak tosomeoneelseRemoteinto auserscomputerEscalatea TicketSportsTalkReferUser toSPOCAn ESS addsyou to theirfranticlygrowing queueof SBSquestionsStepsApproachStandingDeskgets usedUser repliesto an openendedquestion with"Yes"Requestingticket getsescalatedGets bitbymosquitosIgnored inChandlerSite for 15minsRefer toanotherSupportDeskManagergivessomeone ahard timeIgnored inChandlerSite for 10minsReferenceTo Lunchboxis made inchatRefer toManagerIdle aUserLoudThroatClearMore then5 mins onpersonaNew Hirecalls/chatsinStatusTicketSneezes

Silky Smooth Tech Titans - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. An ESS in action is interupted
  2. User fails to provide a problem statement
  3. Awkward interaction
  4. Ignored in Chandler Site for 5 mins
  5. User requests to speak to someone else
  6. Remote into a users computer
  7. Escalate a Ticket
  8. Sports Talk
  9. Refer User to SPOC
  10. An ESS adds you to their franticly growing queue of SBS questions
  11. Steps Approach
  12. Standing Desk gets used
  13. User replies to an open ended question with "Yes"
  14. Requesting ticket gets escalated
  15. Gets bit by mosquitos
  16. Ignored in Chandler Site for 15 mins
  17. Refer to another Support Desk
  18. Manager gives someone a hard time
  19. Ignored in Chandler Site for 10 mins
  20. Reference To Lunchbox is made in chat
  21. Refer to Manager
  22. Idle a User
  23. Loud Throat Clear
  24. More then 5 mins on persona
  25. New Hire calls/chats in
  26. Status Ticket
  27. Sneezes