(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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An ESS in action is interupted
User fails to provide a problem statement
Awkward interaction
Ignored in Chandler Site for 5 mins
User requests to speak to someone else
Remote into a users computer
Escalate a Ticket
Sports Talk
Refer User to SPOC
An ESS adds you to their franticly growing queue of SBS questions