An ESS inaction isinteruptedLoudThroatClearIgnored inChandlerSite for 5minsUser failsto providea problemstatementNew Hirecalls/chatsinStepsApproachRefer toanotherSupportDeskRefer toManagerIgnored inChandlerSite for 15minsAn ESS addsyou to theirfranticlygrowing queueof SBSquestionsManagergivessomeone ahard timeRemoteinto auserscomputerStandingDeskgets usedSneezesIgnored inChandlerSite for 10minsGets bitbymosquitosRequestingticket getsescalatedUserrequests tospeak tosomeoneelseStatusTicketAwkwardinteractionUser repliesto an openendedquestion with"Yes"Idle aUserSportsTalkEscalatea TicketReferUser toSPOCMore then5 mins onpersonaReferenceTo Lunchboxis made inchatAn ESS inaction isinteruptedLoudThroatClearIgnored inChandlerSite for 5minsUser failsto providea problemstatementNew Hirecalls/chatsinStepsApproachRefer toanotherSupportDeskRefer toManagerIgnored inChandlerSite for 15minsAn ESS addsyou to theirfranticlygrowing queueof SBSquestionsManagergivessomeone ahard timeRemoteinto auserscomputerStandingDeskgets usedSneezesIgnored inChandlerSite for 10minsGets bitbymosquitosRequestingticket getsescalatedUserrequests tospeak tosomeoneelseStatusTicketAwkwardinteractionUser repliesto an openendedquestion with"Yes"Idle aUserSportsTalkEscalatea TicketReferUser toSPOCMore then5 mins onpersonaReferenceTo Lunchboxis made inchat

Silky Smooth Tech Titans - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. An ESS in action is interupted
  2. Loud Throat Clear
  3. Ignored in Chandler Site for 5 mins
  4. User fails to provide a problem statement
  5. New Hire calls/chats in
  6. Steps Approach
  7. Refer to another Support Desk
  8. Refer to Manager
  9. Ignored in Chandler Site for 15 mins
  10. An ESS adds you to their franticly growing queue of SBS questions
  11. Manager gives someone a hard time
  12. Remote into a users computer
  13. Standing Desk gets used
  14. Sneezes
  15. Ignored in Chandler Site for 10 mins
  16. Gets bit by mosquitos
  17. Requesting ticket gets escalated
  18. User requests to speak to someone else
  19. Status Ticket
  20. Awkward interaction
  21. User replies to an open ended question with "Yes"
  22. Idle a User
  23. Sports Talk
  24. Escalate a Ticket
  25. Refer User to SPOC
  26. More then 5 mins on persona
  27. Reference To Lunchbox is made in chat