An ESS addsyou to theirfranticlygrowing queueof SBSquestionsRequestingticket getsescalatedStepsApproachReferUser toSPOCManagergivessomeone ahard timeIdle aUserRefer toManagerAwkwardinteractionUserrequests tospeak tosomeoneelseReferenceTo Lunchboxis made inchatAn ESS inaction isinteruptedUser failsto providea problemstatementStandingDeskgets usedMore then5 mins onpersonaNew Hirecalls/chatsinLoudThroatClearEscalatea TicketIgnored inChandlerSite for 5minsSneezesIgnored inChandlerSite for 10minsIgnored inChandlerSite for 15minsUser repliesto an openendedquestion with"Yes"StatusTicketRefer toanotherSupportDeskGets bitbymosquitosRemoteinto auserscomputerSportsTalkAn ESS addsyou to theirfranticlygrowing queueof SBSquestionsRequestingticket getsescalatedStepsApproachReferUser toSPOCManagergivessomeone ahard timeIdle aUserRefer toManagerAwkwardinteractionUserrequests tospeak tosomeoneelseReferenceTo Lunchboxis made inchatAn ESS inaction isinteruptedUser failsto providea problemstatementStandingDeskgets usedMore then5 mins onpersonaNew Hirecalls/chatsinLoudThroatClearEscalatea TicketIgnored inChandlerSite for 5minsSneezesIgnored inChandlerSite for 10minsIgnored inChandlerSite for 15minsUser repliesto an openendedquestion with"Yes"StatusTicketRefer toanotherSupportDeskGets bitbymosquitosRemoteinto auserscomputerSportsTalk

Silky Smooth Tech Titans - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. An ESS adds you to their franticly growing queue of SBS questions
  2. Requesting ticket gets escalated
  3. Steps Approach
  4. Refer User to SPOC
  5. Manager gives someone a hard time
  6. Idle a User
  7. Refer to Manager
  8. Awkward interaction
  9. User requests to speak to someone else
  10. Reference To Lunchbox is made in chat
  11. An ESS in action is interupted
  12. User fails to provide a problem statement
  13. Standing Desk gets used
  14. More then 5 mins on persona
  15. New Hire calls/chats in
  16. Loud Throat Clear
  17. Escalate a Ticket
  18. Ignored in Chandler Site for 5 mins
  19. Sneezes
  20. Ignored in Chandler Site for 10 mins
  21. Ignored in Chandler Site for 15 mins
  22. User replies to an open ended question with "Yes"
  23. Status Ticket
  24. Refer to another Support Desk
  25. Gets bit by mosquitos
  26. Remote into a users computer
  27. Sports Talk