RequestedANDdocumentedOC consultSubmitKudo's orMomentsthat MatterCountywait timesarebrought upCallerrequestsa textABLEAccountsHub ispraisedfor it'sworkCall isabouttheirchild(ren)Callercoughs orsneezesduring callConducta BLUTransfertoSLL/MAPOC iscomplimentedSubmittedemail with3+resourcesBackgroundnoise is tooloud tounderstandcallerHousingTroublesAssistedin a 3-way callMAverifiedwith MN-ITSCall lasts45+MinutesCaller ison MA-EPDHandleddifficultcallerCreatednewclient fileCallerdoesn't knowwho they'respeakingwithCaller isfrom outof statePart DQuestionsCaller needsto findmedicalcard for ID #RequestedANDdocumentedOC consultSubmitKudo's orMomentsthat MatterCountywait timesarebrought upCallerrequestsa textABLEAccountsHub ispraisedfor it'sworkCall isabouttheirchild(ren)Callercoughs orsneezesduring callConducta BLUTransfertoSLL/MAPOC iscomplimentedSubmittedemail with3+resourcesBackgroundnoise is tooloud tounderstandcallerHousingTroublesAssistedin a 3-way callMAverifiedwith MN-ITSCall lasts45+MinutesCaller ison MA-EPDHandleddifficultcallerCreatednewclient fileCallerdoesn't knowwho they'respeakingwithCaller isfrom outof statePart DQuestionsCaller needsto findmedicalcard for ID #

Hub Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Requested AND documented OC consult
  2. Submit Kudo's or Moments that Matter
  3. County wait times are brought up
  4. Caller requests a text
  5. ABLE Accounts
  6. Hub is praised for it's work
  7. Call is about their child(ren)
  8. Caller coughs or sneezes during call
  9. Conduct a BLU
  10. Transfer to SLL/MAP
  11. OC is complimented
  12. Submitted email with 3+ resources
  13. Background noise is too loud to understand caller
  14. Housing Troubles
  15. Assisted in a 3-way call
  16. MA verified with MN-ITS
  17. Call lasts 45+ Minutes
  18. Caller is on MA-EPD
  19. Handled difficult caller
  20. Created new client file
  21. Caller doesn't know who they're speaking with
  22. Caller is from out of state
  23. Part D Questions
  24. Caller needs to find medical card for ID #