Assistedin a 3-way callSubmitKudo's orMomentsthat MatterBackgroundnoise is tooloud tounderstandcallerCaller ison MA-EPDConducta BLUHousingTroublesCountywait timesarebrought upABLEAccountsHandleddifficultcallerOC iscomplimentedCallercoughs orsneezesduring callCaller isfrom outof statePart DQuestionsRequestedANDdocumentedOC consultTransfertoSLL/MAPCall isabouttheirchild(ren)Hub ispraisedfor it'sworkCallerdoesn't knowwho they'respeakingwithCreatednewclient fileSubmittedemail with3+resourcesMAverifiedwith MN-ITSCallerrequestsa textCaller needsto findmedicalcard for ID #Call lasts45+MinutesAssistedin a 3-way callSubmitKudo's orMomentsthat MatterBackgroundnoise is tooloud tounderstandcallerCaller ison MA-EPDConducta BLUHousingTroublesCountywait timesarebrought upABLEAccountsHandleddifficultcallerOC iscomplimentedCallercoughs orsneezesduring callCaller isfrom outof statePart DQuestionsRequestedANDdocumentedOC consultTransfertoSLL/MAPCall isabouttheirchild(ren)Hub ispraisedfor it'sworkCallerdoesn't knowwho they'respeakingwithCreatednewclient fileSubmittedemail with3+resourcesMAverifiedwith MN-ITSCallerrequestsa textCaller needsto findmedicalcard for ID #Call lasts45+Minutes

Hub Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assisted in a 3-way call
  2. Submit Kudo's or Moments that Matter
  3. Background noise is too loud to understand caller
  4. Caller is on MA-EPD
  5. Conduct a BLU
  6. Housing Troubles
  7. County wait times are brought up
  8. ABLE Accounts
  9. Handled difficult caller
  10. OC is complimented
  11. Caller coughs or sneezes during call
  12. Caller is from out of state
  13. Part D Questions
  14. Requested AND documented OC consult
  15. Transfer to SLL/MAP
  16. Call is about their child(ren)
  17. Hub is praised for it's work
  18. Caller doesn't know who they're speaking with
  19. Created new client file
  20. Submitted email with 3+ resources
  21. MA verified with MN-ITS
  22. Caller requests a text
  23. Caller needs to find medical card for ID #
  24. Call lasts 45+ Minutes