HandleddifficultcallerMAverifiedwith MN-ITSPart DQuestionsRequestedANDdocumentedOC consultBackgroundnoise is tooloud tounderstandcallerSubmittedemail with3+resourcesConducta BLUCallerdoesn't knowwho they'respeakingwithCaller needsto findmedicalcard for ID #HousingTroublesCountywait timesarebrought upCallercoughs orsneezesduring callOC iscomplimentedCall isabouttheirchild(ren)TransfertoSLL/MAPCallerrequestsa textCreatednewclient fileCaller isfrom outof stateABLEAccountsCall lasts45+MinutesSubmitKudo's orMomentsthat MatterAssistedin a 3-way callHub ispraisedfor it'sworkCaller ison MA-EPDHandleddifficultcallerMAverifiedwith MN-ITSPart DQuestionsRequestedANDdocumentedOC consultBackgroundnoise is tooloud tounderstandcallerSubmittedemail with3+resourcesConducta BLUCallerdoesn't knowwho they'respeakingwithCaller needsto findmedicalcard for ID #HousingTroublesCountywait timesarebrought upCallercoughs orsneezesduring callOC iscomplimentedCall isabouttheirchild(ren)TransfertoSLL/MAPCallerrequestsa textCreatednewclient fileCaller isfrom outof stateABLEAccountsCall lasts45+MinutesSubmitKudo's orMomentsthat MatterAssistedin a 3-way callHub ispraisedfor it'sworkCaller ison MA-EPD

Hub Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Handled difficult caller
  2. MA verified with MN-ITS
  3. Part D Questions
  4. Requested AND documented OC consult
  5. Background noise is too loud to understand caller
  6. Submitted email with 3+ resources
  7. Conduct a BLU
  8. Caller doesn't know who they're speaking with
  9. Caller needs to find medical card for ID #
  10. Housing Troubles
  11. County wait times are brought up
  12. Caller coughs or sneezes during call
  13. OC is complimented
  14. Call is about their child(ren)
  15. Transfer to SLL/MAP
  16. Caller requests a text
  17. Created new client file
  18. Caller is from out of state
  19. ABLE Accounts
  20. Call lasts 45+ Minutes
  21. Submit Kudo's or Moments that Matter
  22. Assisted in a 3-way call
  23. Hub is praised for it's work
  24. Caller is on MA-EPD