Callerrequestsa textSubmitKudo's orMomentsthat MatterCaller ison MA-EPDCall lasts45+MinutesOC iscomplimentedCaller isfrom outof stateConducta BLUHandleddifficultcallerHousingTroublesRequestedANDdocumentedOC consultABLEAccountsAssistedin a 3-way callPart DQuestionsCallerdoesn't knowwho they'respeakingwithMAverifiedwith MN-ITSBackgroundnoise is tooloud tounderstandcallerCreatednewclient fileCallercoughs orsneezesduring callCountywait timesarebrought upCaller needsto findmedicalcard for ID #TransfertoSLL/MAPHub ispraisedfor it'sworkSubmittedemail with3+resourcesCall isabouttheirchild(ren)Callerrequestsa textSubmitKudo's orMomentsthat MatterCaller ison MA-EPDCall lasts45+MinutesOC iscomplimentedCaller isfrom outof stateConducta BLUHandleddifficultcallerHousingTroublesRequestedANDdocumentedOC consultABLEAccountsAssistedin a 3-way callPart DQuestionsCallerdoesn't knowwho they'respeakingwithMAverifiedwith MN-ITSBackgroundnoise is tooloud tounderstandcallerCreatednewclient fileCallercoughs orsneezesduring callCountywait timesarebrought upCaller needsto findmedicalcard for ID #TransfertoSLL/MAPHub ispraisedfor it'sworkSubmittedemail with3+resourcesCall isabouttheirchild(ren)

Hub Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller requests a text
  2. Submit Kudo's or Moments that Matter
  3. Caller is on MA-EPD
  4. Call lasts 45+ Minutes
  5. OC is complimented
  6. Caller is from out of state
  7. Conduct a BLU
  8. Handled difficult caller
  9. Housing Troubles
  10. Requested AND documented OC consult
  11. ABLE Accounts
  12. Assisted in a 3-way call
  13. Part D Questions
  14. Caller doesn't know who they're speaking with
  15. MA verified with MN-ITS
  16. Background noise is too loud to understand caller
  17. Created new client file
  18. Caller coughs or sneezes during call
  19. County wait times are brought up
  20. Caller needs to find medical card for ID #
  21. Transfer to SLL/MAP
  22. Hub is praised for it's work
  23. Submitted email with 3+ resources
  24. Call is about their child(ren)