Hub ispraisedfor it'sworkPart DQuestionsHousingTroublesOC iscomplimentedSubmittedemail with3+resourcesBackgroundnoise is tooloud tounderstandcallerRequestedANDdocumentedOC consultHandleddifficultcallerCaller needsto findmedicalcard for ID #TransfertoSLL/MAPCallercoughs orsneezesduring callCreatednewclient fileCallerdoesn't knowwho they'respeakingwithCall isabouttheirchild(ren)MAverifiedwith MN-ITSCaller isfrom outof stateAssistedin a 3-way callABLEAccountsCall lasts45+MinutesSubmitKudo's orMomentsthat MatterConducta BLUCountywait timesarebrought upCaller ison MA-EPDCallerrequestsa textHub ispraisedfor it'sworkPart DQuestionsHousingTroublesOC iscomplimentedSubmittedemail with3+resourcesBackgroundnoise is tooloud tounderstandcallerRequestedANDdocumentedOC consultHandleddifficultcallerCaller needsto findmedicalcard for ID #TransfertoSLL/MAPCallercoughs orsneezesduring callCreatednewclient fileCallerdoesn't knowwho they'respeakingwithCall isabouttheirchild(ren)MAverifiedwith MN-ITSCaller isfrom outof stateAssistedin a 3-way callABLEAccountsCall lasts45+MinutesSubmitKudo's orMomentsthat MatterConducta BLUCountywait timesarebrought upCaller ison MA-EPDCallerrequestsa text

Hub Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hub is praised for it's work
  2. Part D Questions
  3. Housing Troubles
  4. OC is complimented
  5. Submitted email with 3+ resources
  6. Background noise is too loud to understand caller
  7. Requested AND documented OC consult
  8. Handled difficult caller
  9. Caller needs to find medical card for ID #
  10. Transfer to SLL/MAP
  11. Caller coughs or sneezes during call
  12. Created new client file
  13. Caller doesn't know who they're speaking with
  14. Call is about their child(ren)
  15. MA verified with MN-ITS
  16. Caller is from out of state
  17. Assisted in a 3-way call
  18. ABLE Accounts
  19. Call lasts 45+ Minutes
  20. Submit Kudo's or Moments that Matter
  21. Conduct a BLU
  22. County wait times are brought up
  23. Caller is on MA-EPD
  24. Caller requests a text