Backgroundnoise is tooloud tounderstandcallerABLEAccountsSubmittedemail with3+resourcesSubmitKudo's orMomentsthat MatterCallerrequestsa textTransfertoSLL/MAPCaller needsto findmedicalcard for ID #MAverifiedwith MN-ITSConducta BLUPart DQuestionsRequestedANDdocumentedOC consultOC iscomplimentedCaller ison MA-EPDCreatednewclient fileCallerdoesn't knowwho they'respeakingwithCall lasts45+MinutesCall isabouttheirchild(ren)Assistedin a 3-way callCaller isfrom outof stateCountywait timesarebrought upHub ispraisedfor it'sworkHousingTroublesCallercoughs orsneezesduring callHandleddifficultcallerBackgroundnoise is tooloud tounderstandcallerABLEAccountsSubmittedemail with3+resourcesSubmitKudo's orMomentsthat MatterCallerrequestsa textTransfertoSLL/MAPCaller needsto findmedicalcard for ID #MAverifiedwith MN-ITSConducta BLUPart DQuestionsRequestedANDdocumentedOC consultOC iscomplimentedCaller ison MA-EPDCreatednewclient fileCallerdoesn't knowwho they'respeakingwithCall lasts45+MinutesCall isabouttheirchild(ren)Assistedin a 3-way callCaller isfrom outof stateCountywait timesarebrought upHub ispraisedfor it'sworkHousingTroublesCallercoughs orsneezesduring callHandleddifficultcaller

Hub Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Background noise is too loud to understand caller
  2. ABLE Accounts
  3. Submitted email with 3+ resources
  4. Submit Kudo's or Moments that Matter
  5. Caller requests a text
  6. Transfer to SLL/MAP
  7. Caller needs to find medical card for ID #
  8. MA verified with MN-ITS
  9. Conduct a BLU
  10. Part D Questions
  11. Requested AND documented OC consult
  12. OC is complimented
  13. Caller is on MA-EPD
  14. Created new client file
  15. Caller doesn't know who they're speaking with
  16. Call lasts 45+ Minutes
  17. Call is about their child(ren)
  18. Assisted in a 3-way call
  19. Caller is from out of state
  20. County wait times are brought up
  21. Hub is praised for it's work
  22. Housing Troubles
  23. Caller coughs or sneezes during call
  24. Handled difficult caller