MAverifiedwith MN-ITSHousingTroublesCallerdoesn't knowwho they'respeakingwithHub ispraisedfor it'sworkPart DQuestionsRequestedANDdocumentedOC consultCaller needsto findmedicalcard for ID #Call isabouttheirchild(ren)SubmitKudo's orMomentsthat MatterOC iscomplimentedConducta BLUCreatednewclient fileCallercoughs orsneezesduring callHandleddifficultcallerCaller ison MA-EPDTransfertoSLL/MAPCaller isfrom outof stateCallerrequestsa textSubmittedemail with3+resourcesBackgroundnoise is tooloud tounderstandcallerCall lasts45+MinutesCountywait timesarebrought upABLEAccountsAssistedin a 3-way callMAverifiedwith MN-ITSHousingTroublesCallerdoesn't knowwho they'respeakingwithHub ispraisedfor it'sworkPart DQuestionsRequestedANDdocumentedOC consultCaller needsto findmedicalcard for ID #Call isabouttheirchild(ren)SubmitKudo's orMomentsthat MatterOC iscomplimentedConducta BLUCreatednewclient fileCallercoughs orsneezesduring callHandleddifficultcallerCaller ison MA-EPDTransfertoSLL/MAPCaller isfrom outof stateCallerrequestsa textSubmittedemail with3+resourcesBackgroundnoise is tooloud tounderstandcallerCall lasts45+MinutesCountywait timesarebrought upABLEAccountsAssistedin a 3-way call

Hub Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. MA verified with MN-ITS
  2. Housing Troubles
  3. Caller doesn't know who they're speaking with
  4. Hub is praised for it's work
  5. Part D Questions
  6. Requested AND documented OC consult
  7. Caller needs to find medical card for ID #
  8. Call is about their child(ren)
  9. Submit Kudo's or Moments that Matter
  10. OC is complimented
  11. Conduct a BLU
  12. Created new client file
  13. Caller coughs or sneezes during call
  14. Handled difficult caller
  15. Caller is on MA-EPD
  16. Transfer to SLL/MAP
  17. Caller is from out of state
  18. Caller requests a text
  19. Submitted email with 3+ resources
  20. Background noise is too loud to understand caller
  21. Call lasts 45+ Minutes
  22. County wait times are brought up
  23. ABLE Accounts
  24. Assisted in a 3-way call