HandleddifficultcallerHousingTroublesAssistedin a 3-way callConducta BLUTransfertoSLL/MAPCallercoughs orsneezesduring callCaller ison MA-EPDCallerrequestsa textSubmittedemail with3+resourcesRequestedANDdocumentedOC consultCaller isfrom outof stateCountywait timesarebrought upMAverifiedwith MN-ITSCall isabouttheirchild(ren)OC iscomplimentedBackgroundnoise is tooloud tounderstandcallerPart DQuestionsCreatednewclient fileCall lasts45+MinutesCallerdoesn't knowwho they'respeakingwithABLEAccountsSubmitKudo's orMomentsthat MatterHub ispraisedfor it'sworkCaller needsto findmedicalcard for ID #HandleddifficultcallerHousingTroublesAssistedin a 3-way callConducta BLUTransfertoSLL/MAPCallercoughs orsneezesduring callCaller ison MA-EPDCallerrequestsa textSubmittedemail with3+resourcesRequestedANDdocumentedOC consultCaller isfrom outof stateCountywait timesarebrought upMAverifiedwith MN-ITSCall isabouttheirchild(ren)OC iscomplimentedBackgroundnoise is tooloud tounderstandcallerPart DQuestionsCreatednewclient fileCall lasts45+MinutesCallerdoesn't knowwho they'respeakingwithABLEAccountsSubmitKudo's orMomentsthat MatterHub ispraisedfor it'sworkCaller needsto findmedicalcard for ID #

Hub Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Handled difficult caller
  2. Housing Troubles
  3. Assisted in a 3-way call
  4. Conduct a BLU
  5. Transfer to SLL/MAP
  6. Caller coughs or sneezes during call
  7. Caller is on MA-EPD
  8. Caller requests a text
  9. Submitted email with 3+ resources
  10. Requested AND documented OC consult
  11. Caller is from out of state
  12. County wait times are brought up
  13. MA verified with MN-ITS
  14. Call is about their child(ren)
  15. OC is complimented
  16. Background noise is too loud to understand caller
  17. Part D Questions
  18. Created new client file
  19. Call lasts 45+ Minutes
  20. Caller doesn't know who they're speaking with
  21. ABLE Accounts
  22. Submit Kudo's or Moments that Matter
  23. Hub is praised for it's work
  24. Caller needs to find medical card for ID #