HandleddifficultcallerBackgroundnoise is tooloud tounderstandcallerCall isabouttheirchild(ren)Call lasts45+MinutesCallerdoesn't knowwho they'respeakingwithSubmittedemail with3+resourcesCreatednewclient filePart DQuestionsTransfertoSLL/MAPHousingTroublesCaller isfrom outof stateABLEAccountsMAverifiedwith MN-ITSAssistedin a 3-way callCallerrequestsa textCaller needsto findmedicalcard for ID #OC iscomplimentedRequestedANDdocumentedOC consultHub ispraisedfor it'sworkCaller ison MA-EPDCountywait timesarebrought upConducta BLUCallercoughs orsneezesduring callSubmitKudo's orMomentsthat MatterHandleddifficultcallerBackgroundnoise is tooloud tounderstandcallerCall isabouttheirchild(ren)Call lasts45+MinutesCallerdoesn't knowwho they'respeakingwithSubmittedemail with3+resourcesCreatednewclient filePart DQuestionsTransfertoSLL/MAPHousingTroublesCaller isfrom outof stateABLEAccountsMAverifiedwith MN-ITSAssistedin a 3-way callCallerrequestsa textCaller needsto findmedicalcard for ID #OC iscomplimentedRequestedANDdocumentedOC consultHub ispraisedfor it'sworkCaller ison MA-EPDCountywait timesarebrought upConducta BLUCallercoughs orsneezesduring callSubmitKudo's orMomentsthat Matter

Hub Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Handled difficult caller
  2. Background noise is too loud to understand caller
  3. Call is about their child(ren)
  4. Call lasts 45+ Minutes
  5. Caller doesn't know who they're speaking with
  6. Submitted email with 3+ resources
  7. Created new client file
  8. Part D Questions
  9. Transfer to SLL/MAP
  10. Housing Troubles
  11. Caller is from out of state
  12. ABLE Accounts
  13. MA verified with MN-ITS
  14. Assisted in a 3-way call
  15. Caller requests a text
  16. Caller needs to find medical card for ID #
  17. OC is complimented
  18. Requested AND documented OC consult
  19. Hub is praised for it's work
  20. Caller is on MA-EPD
  21. County wait times are brought up
  22. Conduct a BLU
  23. Caller coughs or sneezes during call
  24. Submit Kudo's or Moments that Matter