Hub ispraisedfor it'sworkABLEAccountsCountywait timesarebrought upSubmitKudo's orMomentsthat MatterCaller needsto findmedicalcard for ID #MAverifiedwith MN-ITSPart DQuestionsCaller ison MA-EPDCall lasts45+MinutesCallerdoesn't knowwho they'respeakingwithOC iscomplimentedHandleddifficultcallerHousingTroublesCallerrequestsa textCall isabouttheirchild(ren)Backgroundnoise is tooloud tounderstandcallerAssistedin a 3-way callCallercoughs orsneezesduring callCreatednewclient fileCaller isfrom outof stateRequestedANDdocumentedOC consultTransfertoSLL/MAPSubmittedemail with3+resourcesConducta BLUHub ispraisedfor it'sworkABLEAccountsCountywait timesarebrought upSubmitKudo's orMomentsthat MatterCaller needsto findmedicalcard for ID #MAverifiedwith MN-ITSPart DQuestionsCaller ison MA-EPDCall lasts45+MinutesCallerdoesn't knowwho they'respeakingwithOC iscomplimentedHandleddifficultcallerHousingTroublesCallerrequestsa textCall isabouttheirchild(ren)Backgroundnoise is tooloud tounderstandcallerAssistedin a 3-way callCallercoughs orsneezesduring callCreatednewclient fileCaller isfrom outof stateRequestedANDdocumentedOC consultTransfertoSLL/MAPSubmittedemail with3+resourcesConducta BLU

Hub Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hub is praised for it's work
  2. ABLE Accounts
  3. County wait times are brought up
  4. Submit Kudo's or Moments that Matter
  5. Caller needs to find medical card for ID #
  6. MA verified with MN-ITS
  7. Part D Questions
  8. Caller is on MA-EPD
  9. Call lasts 45+ Minutes
  10. Caller doesn't know who they're speaking with
  11. OC is complimented
  12. Handled difficult caller
  13. Housing Troubles
  14. Caller requests a text
  15. Call is about their child(ren)
  16. Background noise is too loud to understand caller
  17. Assisted in a 3-way call
  18. Caller coughs or sneezes during call
  19. Created new client file
  20. Caller is from out of state
  21. Requested AND documented OC consult
  22. Transfer to SLL/MAP
  23. Submitted email with 3+ resources
  24. Conduct a BLU