Call lasts45+MinutesConducta BLUTransfertoSLL/MAPCall isabouttheirchild(ren)Hub ispraisedfor it'sworkBackgroundnoise is tooloud tounderstandcallerCreatednewclient fileCaller ison MA-EPDCaller isfrom outof stateABLEAccountsOC iscomplimentedCallercoughs orsneezesduring callCountywait timesarebrought upSubmitKudo's orMomentsthat MatterHousingTroublesCaller needsto findmedicalcard for ID #MAverifiedwith MN-ITSRequestedANDdocumentedOC consultSubmittedemail with3+resourcesCallerdoesn't knowwho they'respeakingwithPart DQuestionsAssistedin a 3-way callHandleddifficultcallerCallerrequestsa textCall lasts45+MinutesConducta BLUTransfertoSLL/MAPCall isabouttheirchild(ren)Hub ispraisedfor it'sworkBackgroundnoise is tooloud tounderstandcallerCreatednewclient fileCaller ison MA-EPDCaller isfrom outof stateABLEAccountsOC iscomplimentedCallercoughs orsneezesduring callCountywait timesarebrought upSubmitKudo's orMomentsthat MatterHousingTroublesCaller needsto findmedicalcard for ID #MAverifiedwith MN-ITSRequestedANDdocumentedOC consultSubmittedemail with3+resourcesCallerdoesn't knowwho they'respeakingwithPart DQuestionsAssistedin a 3-way callHandleddifficultcallerCallerrequestsa text

Hub Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call lasts 45+ Minutes
  2. Conduct a BLU
  3. Transfer to SLL/MAP
  4. Call is about their child(ren)
  5. Hub is praised for it's work
  6. Background noise is too loud to understand caller
  7. Created new client file
  8. Caller is on MA-EPD
  9. Caller is from out of state
  10. ABLE Accounts
  11. OC is complimented
  12. Caller coughs or sneezes during call
  13. County wait times are brought up
  14. Submit Kudo's or Moments that Matter
  15. Housing Troubles
  16. Caller needs to find medical card for ID #
  17. MA verified with MN-ITS
  18. Requested AND documented OC consult
  19. Submitted email with 3+ resources
  20. Caller doesn't know who they're speaking with
  21. Part D Questions
  22. Assisted in a 3-way call
  23. Handled difficult caller
  24. Caller requests a text