Creatednewclient fileCaller isfrom outof stateCallercoughs orsneezesduring callBackgroundnoise is tooloud tounderstandcallerPart DQuestionsCaller needsto findmedicalcard for ID #TransfertoSLL/MAPAssistedin a 3-way callMAverifiedwith MN-ITSCall isabouttheirchild(ren)OC iscomplimentedABLEAccountsSubmittedemail with3+resourcesCallerdoesn't knowwho they'respeakingwithCaller ison MA-EPDCountywait timesarebrought upHousingTroublesConducta BLUCall lasts45+MinutesHandleddifficultcallerSubmitKudo's orMomentsthat MatterCallerrequestsa textRequestedANDdocumentedOC consultHub ispraisedfor it'sworkCreatednewclient fileCaller isfrom outof stateCallercoughs orsneezesduring callBackgroundnoise is tooloud tounderstandcallerPart DQuestionsCaller needsto findmedicalcard for ID #TransfertoSLL/MAPAssistedin a 3-way callMAverifiedwith MN-ITSCall isabouttheirchild(ren)OC iscomplimentedABLEAccountsSubmittedemail with3+resourcesCallerdoesn't knowwho they'respeakingwithCaller ison MA-EPDCountywait timesarebrought upHousingTroublesConducta BLUCall lasts45+MinutesHandleddifficultcallerSubmitKudo's orMomentsthat MatterCallerrequestsa textRequestedANDdocumentedOC consultHub ispraisedfor it'swork

Hub Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Created new client file
  2. Caller is from out of state
  3. Caller coughs or sneezes during call
  4. Background noise is too loud to understand caller
  5. Part D Questions
  6. Caller needs to find medical card for ID #
  7. Transfer to SLL/MAP
  8. Assisted in a 3-way call
  9. MA verified with MN-ITS
  10. Call is about their child(ren)
  11. OC is complimented
  12. ABLE Accounts
  13. Submitted email with 3+ resources
  14. Caller doesn't know who they're speaking with
  15. Caller is on MA-EPD
  16. County wait times are brought up
  17. Housing Troubles
  18. Conduct a BLU
  19. Call lasts 45+ Minutes
  20. Handled difficult caller
  21. Submit Kudo's or Moments that Matter
  22. Caller requests a text
  23. Requested AND documented OC consult
  24. Hub is praised for it's work