RequestedANDdocumentedOC consultHandleddifficultcallerSubmitKudo's orMomentsthat MatterHub ispraisedfor it'sworkCall lasts45+MinutesCallerdoesn't knowwho they'respeakingwithCallerrequestsa textOC iscomplimentedSubmittedemail with3+resourcesCaller needsto findmedicalcard for ID #Backgroundnoise is tooloud tounderstandcallerConducta BLUCall isabouttheirchild(ren)Part DQuestionsHousingTroublesCountywait timesarebrought upCaller ison MA-EPDCaller isfrom outof stateTransfertoSLL/MAPAssistedin a 3-way callCallercoughs orsneezesduring callMAverifiedwith MN-ITSABLEAccountsCreatednewclient fileRequestedANDdocumentedOC consultHandleddifficultcallerSubmitKudo's orMomentsthat MatterHub ispraisedfor it'sworkCall lasts45+MinutesCallerdoesn't knowwho they'respeakingwithCallerrequestsa textOC iscomplimentedSubmittedemail with3+resourcesCaller needsto findmedicalcard for ID #Backgroundnoise is tooloud tounderstandcallerConducta BLUCall isabouttheirchild(ren)Part DQuestionsHousingTroublesCountywait timesarebrought upCaller ison MA-EPDCaller isfrom outof stateTransfertoSLL/MAPAssistedin a 3-way callCallercoughs orsneezesduring callMAverifiedwith MN-ITSABLEAccountsCreatednewclient file

Hub Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Requested AND documented OC consult
  2. Handled difficult caller
  3. Submit Kudo's or Moments that Matter
  4. Hub is praised for it's work
  5. Call lasts 45+ Minutes
  6. Caller doesn't know who they're speaking with
  7. Caller requests a text
  8. OC is complimented
  9. Submitted email with 3+ resources
  10. Caller needs to find medical card for ID #
  11. Background noise is too loud to understand caller
  12. Conduct a BLU
  13. Call is about their child(ren)
  14. Part D Questions
  15. Housing Troubles
  16. County wait times are brought up
  17. Caller is on MA-EPD
  18. Caller is from out of state
  19. Transfer to SLL/MAP
  20. Assisted in a 3-way call
  21. Caller coughs or sneezes during call
  22. MA verified with MN-ITS
  23. ABLE Accounts
  24. Created new client file