Signed up forWorkshop,LeadershipChat, or a JUCourseUsed jobaid:OPE-360Callerneeds apasswordresetCaller hasmore than5 contractsor policiesCaller askswhat ratethey'reearningSent aWorkRequestReceive a95% ofhigher onQAEvaluationOfferedadditionalassistanceCallermakesa jokeUsed jobaid:OPE-153Caller asksto leave areview orsurveyAftercallgoalachievedQuotedprocessingtimes for aW/DUsedVerificationGuidelines(or LOG)Used jobaid:OPE-007Askedabout theweatherCan heardog ortoddler in thebackgroundAsk aboutweekendplansCallerasks forM&E feeCallerneeds NYspecificformCallerrequestsbeneficiarychangeUsedjob aide:JNL-111Callerrequestsa callbackCallermentionsa familymemberSigned up forWorkshop,LeadershipChat, or a JUCourseUsed jobaid:OPE-360Callerneeds apasswordresetCaller hasmore than5 contractsor policiesCaller askswhat ratethey'reearningSent aWorkRequestReceive a95% ofhigher onQAEvaluationOfferedadditionalassistanceCallermakesa jokeUsed jobaid:OPE-153Caller asksto leave areview orsurveyAftercallgoalachievedQuotedprocessingtimes for aW/DUsedVerificationGuidelines(or LOG)Used jobaid:OPE-007Askedabout theweatherCan heardog ortoddler in thebackgroundAsk aboutweekendplansCallerasks forM&E feeCallerneeds NYspecificformCallerrequestsbeneficiarychangeUsedjob aide:JNL-111Callerrequestsa callbackCallermentionsa familymember

SQM Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Signed up for Workshop, Leadership Chat, or a JU Course
  2. Used job aid: OPE-360
  3. Caller needs a password reset
  4. Caller has more than 5 contracts or policies
  5. Caller asks what rate they're earning
  6. Sent a Work Request
  7. Receive a 95% of higher on QA Evaluation
  8. Offered additional assistance
  9. Caller makes a joke
  10. Used job aid: OPE-153
  11. Caller asks to leave a review or survey
  12. Aftercall goal achieved
  13. Quoted processing times for a W/D
  14. Used Verification Guidelines (or LOG)
  15. Used job aid: OPE-007
  16. Asked about the weather
  17. Can hear dog or toddler in the background
  18. Ask about weekend plans
  19. Caller asks for M&E fee
  20. Caller needs NY specific form
  21. Caller requests beneficiary change
  22. Used job aide: JNL-111
  23. Caller requests a callback
  24. Caller mentions a family member