Can heardog ortoddler in thebackgroundQuotedprocessingtimes for aW/DCallerneeds apasswordresetOfferedadditionalassistanceCallermakesa jokeSent aWorkRequestCallerrequestsa callbackUsed jobaid:OPE-360Caller hasmore than5 contractsor policiesCaller asksto leave areview orsurveySigned up forWorkshop,LeadershipChat, or a JUCourseUsedjob aide:JNL-111Used jobaid:OPE-153Receive a95% ofhigher onQAEvaluationUsed jobaid:OPE-007Callermentionsa familymemberCallerneeds NYspecificformCallerrequestsbeneficiarychangeAsk aboutweekendplansCaller askswhat ratethey'reearningUsedVerificationGuidelines(or LOG)AftercallgoalachievedAskedabout theweatherCallerasks forM&E feeCan heardog ortoddler in thebackgroundQuotedprocessingtimes for aW/DCallerneeds apasswordresetOfferedadditionalassistanceCallermakesa jokeSent aWorkRequestCallerrequestsa callbackUsed jobaid:OPE-360Caller hasmore than5 contractsor policiesCaller asksto leave areview orsurveySigned up forWorkshop,LeadershipChat, or a JUCourseUsedjob aide:JNL-111Used jobaid:OPE-153Receive a95% ofhigher onQAEvaluationUsed jobaid:OPE-007Callermentionsa familymemberCallerneeds NYspecificformCallerrequestsbeneficiarychangeAsk aboutweekendplansCaller askswhat ratethey'reearningUsedVerificationGuidelines(or LOG)AftercallgoalachievedAskedabout theweatherCallerasks forM&E fee

SQM Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Can hear dog or toddler in the background
  2. Quoted processing times for a W/D
  3. Caller needs a password reset
  4. Offered additional assistance
  5. Caller makes a joke
  6. Sent a Work Request
  7. Caller requests a callback
  8. Used job aid: OPE-360
  9. Caller has more than 5 contracts or policies
  10. Caller asks to leave a review or survey
  11. Signed up for Workshop, Leadership Chat, or a JU Course
  12. Used job aide: JNL-111
  13. Used job aid: OPE-153
  14. Receive a 95% of higher on QA Evaluation
  15. Used job aid: OPE-007
  16. Caller mentions a family member
  17. Caller needs NY specific form
  18. Caller requests beneficiary change
  19. Ask about weekend plans
  20. Caller asks what rate they're earning
  21. Used Verification Guidelines (or LOG)
  22. Aftercall goal achieved
  23. Asked about the weather
  24. Caller asks for M&E fee