Ask aboutweekendplansCaller asksto leave areview orsurveyCan heardog ortoddler in thebackgroundSent aWorkRequestCaller hasmore than5 contractsor policiesReceive a95% ofhigher onQAEvaluationSigned up forWorkshop,LeadershipChat, or a JUCourseOfferedadditionalassistanceUsed jobaid:OPE-360Callerrequestsa callbackAskedabout theweatherUsed jobaid:OPE-007CallerrequestsbeneficiarychangeQuotedprocessingtimes for aW/DCallerneeds NYspecificformAftercallgoalachievedCallermakesa jokeUsedjob aide:JNL-111Caller askswhat ratethey'reearningCallerneeds apasswordresetUsedVerificationGuidelines(or LOG)Callermentionsa familymemberCallerasks forM&E feeUsed jobaid:OPE-153Ask aboutweekendplansCaller asksto leave areview orsurveyCan heardog ortoddler in thebackgroundSent aWorkRequestCaller hasmore than5 contractsor policiesReceive a95% ofhigher onQAEvaluationSigned up forWorkshop,LeadershipChat, or a JUCourseOfferedadditionalassistanceUsed jobaid:OPE-360Callerrequestsa callbackAskedabout theweatherUsed jobaid:OPE-007CallerrequestsbeneficiarychangeQuotedprocessingtimes for aW/DCallerneeds NYspecificformAftercallgoalachievedCallermakesa jokeUsedjob aide:JNL-111Caller askswhat ratethey'reearningCallerneeds apasswordresetUsedVerificationGuidelines(or LOG)Callermentionsa familymemberCallerasks forM&E feeUsed jobaid:OPE-153

SQM Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask about weekend plans
  2. Caller asks to leave a review or survey
  3. Can hear dog or toddler in the background
  4. Sent a Work Request
  5. Caller has more than 5 contracts or policies
  6. Receive a 95% of higher on QA Evaluation
  7. Signed up for Workshop, Leadership Chat, or a JU Course
  8. Offered additional assistance
  9. Used job aid: OPE-360
  10. Caller requests a callback
  11. Asked about the weather
  12. Used job aid: OPE-007
  13. Caller requests beneficiary change
  14. Quoted processing times for a W/D
  15. Caller needs NY specific form
  16. Aftercall goal achieved
  17. Caller makes a joke
  18. Used job aide: JNL-111
  19. Caller asks what rate they're earning
  20. Caller needs a password reset
  21. Used Verification Guidelines (or LOG)
  22. Caller mentions a family member
  23. Caller asks for M&E fee
  24. Used job aid: OPE-153