OfferedadditionalassistanceCallerasks forM&E feeCallermentionsa familymemberQuotedprocessingtimes for aW/DReceive a95% ofhigher onQAEvaluationSigned up forWorkshop,LeadershipChat, or a JUCourseAskedabout theweatherUsedVerificationGuidelines(or LOG)Used jobaid:OPE-007Sent aWorkRequestCallerneeds apasswordresetAftercallgoalachievedCaller asksto leave areview orsurveyCallerrequestsa callbackAsk aboutweekendplansCallerneeds NYspecificformCallerrequestsbeneficiarychangeCaller hasmore than5 contractsor policiesCallermakesa jokeUsed jobaid:OPE-153Caller askswhat ratethey'reearningCan heardog ortoddler in thebackgroundUsed jobaid:OPE-360Usedjob aide:JNL-111OfferedadditionalassistanceCallerasks forM&E feeCallermentionsa familymemberQuotedprocessingtimes for aW/DReceive a95% ofhigher onQAEvaluationSigned up forWorkshop,LeadershipChat, or a JUCourseAskedabout theweatherUsedVerificationGuidelines(or LOG)Used jobaid:OPE-007Sent aWorkRequestCallerneeds apasswordresetAftercallgoalachievedCaller asksto leave areview orsurveyCallerrequestsa callbackAsk aboutweekendplansCallerneeds NYspecificformCallerrequestsbeneficiarychangeCaller hasmore than5 contractsor policiesCallermakesa jokeUsed jobaid:OPE-153Caller askswhat ratethey'reearningCan heardog ortoddler in thebackgroundUsed jobaid:OPE-360Usedjob aide:JNL-111

SQM Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offered additional assistance
  2. Caller asks for M&E fee
  3. Caller mentions a family member
  4. Quoted processing times for a W/D
  5. Receive a 95% of higher on QA Evaluation
  6. Signed up for Workshop, Leadership Chat, or a JU Course
  7. Asked about the weather
  8. Used Verification Guidelines (or LOG)
  9. Used job aid: OPE-007
  10. Sent a Work Request
  11. Caller needs a password reset
  12. Aftercall goal achieved
  13. Caller asks to leave a review or survey
  14. Caller requests a callback
  15. Ask about weekend plans
  16. Caller needs NY specific form
  17. Caller requests beneficiary change
  18. Caller has more than 5 contracts or policies
  19. Caller makes a joke
  20. Used job aid: OPE-153
  21. Caller asks what rate they're earning
  22. Can hear dog or toddler in the background
  23. Used job aid: OPE-360
  24. Used job aide: JNL-111