CallerrequestsbeneficiarychangeCaller hasmore than5 contractsor policiesCallerneeds apasswordresetCallermentionsa familymemberUsed jobaid:OPE-153Caller askswhat ratethey'reearningCallermakesa jokeQuotedprocessingtimes for aW/DCan heardog ortoddler in thebackgroundUsedVerificationGuidelines(or LOG)Receive a95% ofhigher onQAEvaluationAsk aboutweekendplansUsed jobaid:OPE-007Usedjob aide:JNL-111Caller asksto leave areview orsurveySent aWorkRequestAskedabout theweatherUsed jobaid:OPE-360Callerrequestsa callbackCallerneeds NYspecificformAftercallgoalachievedOfferedadditionalassistanceCallerasks forM&E feeSigned up forWorkshop,LeadershipChat, or a JUCourseCallerrequestsbeneficiarychangeCaller hasmore than5 contractsor policiesCallerneeds apasswordresetCallermentionsa familymemberUsed jobaid:OPE-153Caller askswhat ratethey'reearningCallermakesa jokeQuotedprocessingtimes for aW/DCan heardog ortoddler in thebackgroundUsedVerificationGuidelines(or LOG)Receive a95% ofhigher onQAEvaluationAsk aboutweekendplansUsed jobaid:OPE-007Usedjob aide:JNL-111Caller asksto leave areview orsurveySent aWorkRequestAskedabout theweatherUsed jobaid:OPE-360Callerrequestsa callbackCallerneeds NYspecificformAftercallgoalachievedOfferedadditionalassistanceCallerasks forM&E feeSigned up forWorkshop,LeadershipChat, or a JUCourse

SQM Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller requests beneficiary change
  2. Caller has more than 5 contracts or policies
  3. Caller needs a password reset
  4. Caller mentions a family member
  5. Used job aid: OPE-153
  6. Caller asks what rate they're earning
  7. Caller makes a joke
  8. Quoted processing times for a W/D
  9. Can hear dog or toddler in the background
  10. Used Verification Guidelines (or LOG)
  11. Receive a 95% of higher on QA Evaluation
  12. Ask about weekend plans
  13. Used job aid: OPE-007
  14. Used job aide: JNL-111
  15. Caller asks to leave a review or survey
  16. Sent a Work Request
  17. Asked about the weather
  18. Used job aid: OPE-360
  19. Caller requests a callback
  20. Caller needs NY specific form
  21. Aftercall goal achieved
  22. Offered additional assistance
  23. Caller asks for M&E fee
  24. Signed up for Workshop, Leadership Chat, or a JU Course