Callermakesa jokeCaller hasmore than5 contractsor policiesAsk aboutweekendplansUsedVerificationGuidelines(or LOG)AftercallgoalachievedSent aWorkRequestUsedjob aide:JNL-111Signed up forWorkshop,LeadershipChat, or a JUCourseCallerrequestsa callbackReceive a95% ofhigher onQAEvaluationUsed jobaid:OPE-007Callerneeds NYspecificformCallerasks forM&E feeCan heardog ortoddler in thebackgroundAskedabout theweatherQuotedprocessingtimes for aW/DOfferedadditionalassistanceCallerneeds apasswordresetUsed jobaid:OPE-153Caller askswhat ratethey'reearningCallerrequestsbeneficiarychangeCaller asksto leave areview orsurveyCallermentionsa familymemberUsed jobaid:OPE-360Callermakesa jokeCaller hasmore than5 contractsor policiesAsk aboutweekendplansUsedVerificationGuidelines(or LOG)AftercallgoalachievedSent aWorkRequestUsedjob aide:JNL-111Signed up forWorkshop,LeadershipChat, or a JUCourseCallerrequestsa callbackReceive a95% ofhigher onQAEvaluationUsed jobaid:OPE-007Callerneeds NYspecificformCallerasks forM&E feeCan heardog ortoddler in thebackgroundAskedabout theweatherQuotedprocessingtimes for aW/DOfferedadditionalassistanceCallerneeds apasswordresetUsed jobaid:OPE-153Caller askswhat ratethey'reearningCallerrequestsbeneficiarychangeCaller asksto leave areview orsurveyCallermentionsa familymemberUsed jobaid:OPE-360

SQM Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller makes a joke
  2. Caller has more than 5 contracts or policies
  3. Ask about weekend plans
  4. Used Verification Guidelines (or LOG)
  5. Aftercall goal achieved
  6. Sent a Work Request
  7. Used job aide: JNL-111
  8. Signed up for Workshop, Leadership Chat, or a JU Course
  9. Caller requests a callback
  10. Receive a 95% of higher on QA Evaluation
  11. Used job aid: OPE-007
  12. Caller needs NY specific form
  13. Caller asks for M&E fee
  14. Can hear dog or toddler in the background
  15. Asked about the weather
  16. Quoted processing times for a W/D
  17. Offered additional assistance
  18. Caller needs a password reset
  19. Used job aid: OPE-153
  20. Caller asks what rate they're earning
  21. Caller requests beneficiary change
  22. Caller asks to leave a review or survey
  23. Caller mentions a family member
  24. Used job aid: OPE-360