Signed up for Workshop, Leadership Chat, or a JU Course Caller needs NY specific form Used job aid: OPE-153 Ask about weekend plans Sent a Work Request Caller asks for M&E fee Aftercall goal achieved Used job aid: OPE-007 Offered additional assistance Receive a 95% of higher on QA Evaluation Caller requests beneficiary change Caller mentions a family member Caller asks to leave a review or survey Used job aide: JNL-111 Caller has more than 5 contracts or policies Quoted processing times for a W/D Used job aid: OPE-360 Asked about the weather Can hear dog or toddler in the background Used Verification Guidelines (or LOG) Caller requests a callback Caller makes a joke Caller asks what rate they're earning Caller needs a password reset Signed up for Workshop, Leadership Chat, or a JU Course Caller needs NY specific form Used job aid: OPE-153 Ask about weekend plans Sent a Work Request Caller asks for M&E fee Aftercall goal achieved Used job aid: OPE-007 Offered additional assistance Receive a 95% of higher on QA Evaluation Caller requests beneficiary change Caller mentions a family member Caller asks to leave a review or survey Used job aide: JNL-111 Caller has more than 5 contracts or policies Quoted processing times for a W/D Used job aid: OPE-360 Asked about the weather Can hear dog or toddler in the background Used Verification Guidelines (or LOG) Caller requests a callback Caller makes a joke Caller asks what rate they're earning Caller needs a password reset
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Signed up for Workshop, Leadership Chat, or a JU Course
Caller needs NY specific form
Used job aid:
OPE-153
Ask about weekend plans
Sent a Work Request
Caller asks for M&E fee
Aftercall goal achieved
Used job aid:
OPE-007
Offered additional assistance
Receive a 95% of higher on QA Evaluation
Caller requests beneficiary change
Caller mentions a family member
Caller asks to leave a review or survey
Used job aide:
JNL-111
Caller has more than 5 contracts or policies
Quoted processing times for a W/D
Used job aid:
OPE-360
Asked about the weather
Can hear dog or toddler in the background
Used Verification Guidelines
(or LOG)
Caller requests a callback
Caller makes a joke
Caller asks what rate they're earning
Caller needs a password reset