(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Used job aid:
OPE-360
Caller makes a joke
Used job aid:
OPE-007
Caller needs NY specific form
Ask about weekend plans
Caller has more than 5 contracts or policies
Caller asks what rate they're earning
Caller requests beneficiary change
Quoted processing times for a W/D
Caller asks for M&E fee
Sent a Work Request
Caller requests a callback
Used job aide:
JNL-111
Receive a 95% of higher on QA Evaluation
Used job aid:
OPE-153
Aftercall goal achieved
Can hear dog or toddler in the background
Caller needs a password reset
Asked about the weather
Caller asks to leave a review or survey
Caller mentions a family member
Used Verification Guidelines
(or LOG)
Offered additional assistance
Signed up for Workshop, Leadership Chat, or a JU Course
