Used jobaid:OPE-007Askedabout theweatherCallermentionsa familymemberUsed jobaid:OPE-153Callerrequestsa callbackAftercallgoalachievedOfferedadditionalassistanceUsedVerificationGuidelines(or LOG)Callermakesa jokeCallerneeds NYspecificformSent aWorkRequestCaller asksto leave areview orsurveyCallerneeds apasswordresetCallerasks forM&E feeSigned up forWorkshop,LeadershipChat, or a JUCourseReceive a95% ofhigher onQAEvaluationCaller hasmore than5 contractsor policiesCaller askswhat ratethey'reearningCan heardog ortoddler in thebackgroundQuotedprocessingtimes for aW/DAsk aboutweekendplansUsed jobaid:OPE-360CallerrequestsbeneficiarychangeUsedjob aide:JNL-111Used jobaid:OPE-007Askedabout theweatherCallermentionsa familymemberUsed jobaid:OPE-153Callerrequestsa callbackAftercallgoalachievedOfferedadditionalassistanceUsedVerificationGuidelines(or LOG)Callermakesa jokeCallerneeds NYspecificformSent aWorkRequestCaller asksto leave areview orsurveyCallerneeds apasswordresetCallerasks forM&E feeSigned up forWorkshop,LeadershipChat, or a JUCourseReceive a95% ofhigher onQAEvaluationCaller hasmore than5 contractsor policiesCaller askswhat ratethey'reearningCan heardog ortoddler in thebackgroundQuotedprocessingtimes for aW/DAsk aboutweekendplansUsed jobaid:OPE-360CallerrequestsbeneficiarychangeUsedjob aide:JNL-111

SQM Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Used job aid: OPE-007
  2. Asked about the weather
  3. Caller mentions a family member
  4. Used job aid: OPE-153
  5. Caller requests a callback
  6. Aftercall goal achieved
  7. Offered additional assistance
  8. Used Verification Guidelines (or LOG)
  9. Caller makes a joke
  10. Caller needs NY specific form
  11. Sent a Work Request
  12. Caller asks to leave a review or survey
  13. Caller needs a password reset
  14. Caller asks for M&E fee
  15. Signed up for Workshop, Leadership Chat, or a JU Course
  16. Receive a 95% of higher on QA Evaluation
  17. Caller has more than 5 contracts or policies
  18. Caller asks what rate they're earning
  19. Can hear dog or toddler in the background
  20. Quoted processing times for a W/D
  21. Ask about weekend plans
  22. Used job aid: OPE-360
  23. Caller requests beneficiary change
  24. Used job aide: JNL-111