Callerneeds apasswordresetUsed jobaid:OPE-360Sent aWorkRequestCallerrequestsa callbackUsedVerificationGuidelines(or LOG)Receive a95% ofhigher onQAEvaluationCaller asksto leave areview orsurveyUsed jobaid:OPE-007Callermentionsa familymemberCaller askswhat ratethey'reearningAsk aboutweekendplansUsedjob aide:JNL-111Callerasks forM&E feeUsed jobaid:OPE-153Askedabout theweatherQuotedprocessingtimes for aW/DCan heardog ortoddler in thebackgroundSigned up forWorkshop,LeadershipChat, or a JUCourseAftercallgoalachievedCallermakesa jokeOfferedadditionalassistanceCallerneeds NYspecificformCallerrequestsbeneficiarychangeCaller hasmore than5 contractsor policiesCallerneeds apasswordresetUsed jobaid:OPE-360Sent aWorkRequestCallerrequestsa callbackUsedVerificationGuidelines(or LOG)Receive a95% ofhigher onQAEvaluationCaller asksto leave areview orsurveyUsed jobaid:OPE-007Callermentionsa familymemberCaller askswhat ratethey'reearningAsk aboutweekendplansUsedjob aide:JNL-111Callerasks forM&E feeUsed jobaid:OPE-153Askedabout theweatherQuotedprocessingtimes for aW/DCan heardog ortoddler in thebackgroundSigned up forWorkshop,LeadershipChat, or a JUCourseAftercallgoalachievedCallermakesa jokeOfferedadditionalassistanceCallerneeds NYspecificformCallerrequestsbeneficiarychangeCaller hasmore than5 contractsor policies

SQM Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller needs a password reset
  2. Used job aid: OPE-360
  3. Sent a Work Request
  4. Caller requests a callback
  5. Used Verification Guidelines (or LOG)
  6. Receive a 95% of higher on QA Evaluation
  7. Caller asks to leave a review or survey
  8. Used job aid: OPE-007
  9. Caller mentions a family member
  10. Caller asks what rate they're earning
  11. Ask about weekend plans
  12. Used job aide: JNL-111
  13. Caller asks for M&E fee
  14. Used job aid: OPE-153
  15. Asked about the weather
  16. Quoted processing times for a W/D
  17. Can hear dog or toddler in the background
  18. Signed up for Workshop, Leadership Chat, or a JU Course
  19. Aftercall goal achieved
  20. Caller makes a joke
  21. Offered additional assistance
  22. Caller needs NY specific form
  23. Caller requests beneficiary change
  24. Caller has more than 5 contracts or policies