(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer calls you by the wrong name
You transferred a customer to the collision shop
Customer has an eerie light on their dashboard but has no idea what it is
Customer schedules a recall appointment for their vehicle
Customer has an oil change package with us or through the maunfacturer
You transferred a customer to the parts department to order a tire or 4 tires
Customers tire light is on
Customer has a spooooky attitude with you.
Customer calls with an issue related to the colder weather
You had to escalate a call to the boogeyman (a service manager)
Customer asks if you work in a call center/or has knowledge that we are one
Customer schedules an oil change appointment
Customer is insisting on speaking to or working with their favorite ghost or goblin (advisor)
Customers key fob battery is dead
Customer drives a haunted vehicle (Kia or Hyundai)
Customers vehicle is still CURSED after recent servicing
Customer doesn't know what kind of car they drive OR what phone number they use
Customer has mileage above 100K
Customer wants to get in sooner than the next available appointment
You had a customer call that needs to be transferred to sales
Customer wants to come in same day for an oil change service
Customer is scheduling to get their winter tires put on that are stored with us
The JLR desk doesn't pick up the phone when you need them for a status update
Customer has a special ordered part in and wants to schedule it
