This bingo card has a free space and 24 words: Customer wants to get in sooner than the next available appointment, The JLR desk doesn't pick up the phone when you need them for a status update, Customer wants to come in same day for an oil change service, Customer has mileage above 100K, You transferred a customer to the collision shop, Customers vehicle is still CURSED after recent servicing, Customer calls you by the wrong name, You transferred a customer to the parts department to order a tire or 4 tires, Customer schedules an oil change appointment, Customer calls with an issue related to the colder weather, Customer doesn't know what kind of car they drive OR what phone number they use, Customer has an oil change package with us or through the maunfacturer, Customer schedules a recall appointment for their vehicle, Customer drives a haunted vehicle (Kia or Hyundai), Customer is scheduling to get their winter tires put on that are stored with us, Customer has a special ordered part in and wants to schedule it, Customers tire light is on, Customers key fob battery is dead, You had a customer call that needs to be transferred to sales, Customer has an eerie light on their dashboard but has no idea what it is, Customer is insisting on speaking to or working with their favorite ghost or goblin (advisor), Customer asks if you work in a call center/or has knowledge that we are one, Customer has a spooooky attitude with you. and You had to escalate a call to the boogeyman (a service manager).
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